Review Management Software Resources
Discussions and Reports to expand your knowledge on Review Management Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find discussions from users like you and reports from industry data.
Review Management Software Discussions
Collecting reviews is one thing. Understanding trends, patterns, and recurring issues is where most teams struggle. So I looked at G2 rankings for the Review Management category to see which platforms are commonly used for review analytics and insights.
Here’s what stands out.
Top review management tools (by G2 Score)- Okendo: Best for teams that want analytics tied to customer sentiment and product feedback.
- Feefo: Best for teams that want structured review insights they can act on.
- Bazaarvoice: Best for teams that want deep analytics across large volumes of customer reviews.
- Reviews.io: Best for teams that want visibility into review trends without heavy reporting tools.
- Housecall Pro: Best for teams that want simple insights into customer feedback trends.
- Podium: Best for teams that want quick visibility into review performance through dashboards.
Anyone using review analytics to drive product or CX decisions? I also see sentiment analysis tools mentioned alongside review platforms. Any other tool to include? What’s been your experience?
Do you actually act on review trends—or mostly monitor them?
More teams I’m working with want reviews tied directly into their CRM, so feedback doesn’t live in a silo. So I checked G2 data for the Review Management category to see which tools are commonly used when CRM integration is part of the requirement. Here’s what comes up most often.
Top review management tools (by G2 Score)- Okendo: Best for teams that want customer reviews connected to CRM and customer data platforms.
- Feefo: Best for teams that want review data feeding into broader customer experience systems.
- Bazaarvoice: Best for teams that want review insights tied to CRM and commerce platforms.
- Reviews.io: Best for teams that want flexible CRM integrations without complex setup.
- Housecall Pro: Best for teams that want reviews automatically linked to customer records.
- Podium: Best for teams that want CRM-style review management through messaging and contact history.
Anyone actively pushing review data into a CRM today? I also see Salesforce-native tools mentioned sometimes. Any other tool to include? What’s been your experience?
What do you actually use review data for once it’s in your CRM?
