Remote Support Software

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Sponsored Remote Support Software

Tanium

Tanium

Rating

4.3/5(19)

User Review

4.5/5

"Easy Patch Deployment Across Servers and Windows Laptops"

VT

Vincent T.

Enterprise (> 1000 emp.)

Product Avatar Image

4.5/5

"Easy Patch Deployment Across Servers and Windows Laptops"

VT

Vincent T.

Enterprise (> 1000 emp.)

More Remote Support Software Software

JumpCloud

JumpCloud

Product Description

The JumpCloud Directory Platform reimagines the directory as a complete platform for identity, access, and device management.
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TeamViewer

TeamViewer

Product Description

Easy-to-use remote support and access software that lets you securely connect to and monitor desktop-to-desktop, desktop-to-mobile, mobile-to-mobile, or to unattended devices like servers and IoT devices from anywhere.
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NinjaOne

NinjaOne

Product Description

NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. Intelligent automation and human-centered AI gives employees a great technology experience.
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Atera

Atera

Product Description

Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all under a transparent per-technician pricing model.
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AnyDesk

AnyDesk

Product Description

AnyDesk is a fast remote desktop software that allows for new usage scenarios and applications that have not been possible with current remote desktop software.
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Action1

Action1

Product Description

Action1 reinvents patching with an infinitely scalable, highly secure, cloud-native platform configurable in 5 minutes — it just works and is always free for the first 200 endpoints, with no functional limits. Featuring unified OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment with no VPN needed, it enables autonomous endpoint management that preempts ransomware and security risks, all while eliminating costly routine labor. Trusted by thousands of enterprises managing millions of endpoints globally, Action1 is certified for SOC and ISO 7001. The company is founder-led by industry veterans Alex Vovk and Mike Walters, who founded Netwrix, which has grown into a multi-billion-dollar industry-leading cybersecurity company.
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What is Remote Support Software?

Remote support software allows IT departments and administrators to connect to and control a device from a remote location via an internal network or the internet in order to resolve technical issues and automate routine tasks. Businesses use remote support software to solve technical problems and bolster security without requiring technicians to have physical access to the device in need of support.

Remote support solutions allow IT professionals to access and fix technical problems without being on-site; this type of software also provides the ability to monitor systems and run diagnostics remotely. Remote support software may also include functions designed to help maintain regulatory compliance as well as provide audit tools, granular permission settings, identity management functions, and more.

Remote support solutions are used by IT departments to solve clients' technical issues and save organizations time and money on IT support. IT support staff do not have to travel to the physical device or waste time on the phone deciphering the non-technical language of an uninformed user. Instead, they are able to access the device, diagnose the problem, and implement a solution unimpeded.

Remote support software should not be confused with remote desktop software, although the two share the basic principle of allowing access from a remote point via the internet or an intranet. The defining difference between these types of software is the expanded functionality offered by remote support solutions.

Remote support software can be used as a standalone application, but most solutions typically offer integration with an IT management or a remote monitoring and management (RMM) solution. IT professionals use remote support software as part of their technology stack to enhance their capacity for helping clients.

To qualify as a Remote Support solution, a product must:

  • Generate detailed session reports
  • Complete administrative tasks remotely
  • Allow full remote unattended and attended access to and control of desktops, servers, and laptops
  • Allow connection over the internet or an internal network
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Tanium
(19)4.3 out of 5
Applivery
(16)4.9 out of 5