Milvus TI
O Milvus é uma plataforma completa de gestão de atendimento, relacionamento com clientes e ativos de TI, desenvolvida para empresas que buscam centralizar processos, aumentar a eficiência operacional e melhorar a experiência do cliente. A solução reúne em um único ambiente recursos de Help Desk, gestão de tickets, inventário de TI, atendimento multicanal (e-mail, chat, WhatsApp e outros) e automação de processos, permitindo maior controle, visibilidade e padronização das operações de suporte e atendimento. Com foco em simplicidade, escalabilidade e integração, o Milvus se conecta facilmente a ferramentas de CRM, marketing e vendas, ajudando equipes a tomar decisões baseadas em dados e a acompanhar indicadores em tempo real. É ideal para empresas de diferentes portes que desejam profissionalizar o suporte, organizar ativos tecnológicos e fortalecer o relacionamento com seus clientes.
Average Rating: 4.8/5.0
Total Reviews: 132
How Do G2 Users Rate Milvus TI?
- Ease of Admin: 9.3/10 (Category avg: 9.0/10)
- Device Management: 9.8/10 (Category avg: 9.3/10)
- Remote Monitoring: 9.4/10 (Category avg: 9.4/10)
Who Is the Company Behind Milvus TI?
- Seller: Milvus
- HQ Location: São Caetano do Sul, BR
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LinkedIn® Page: www.linkedin.com
71 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: Analista de TI, Analista de Suporte
- Top Industries: Information Technology and Services, Computer Networking
- Company Size: 45% Small, 42% Medium
What Do G2 Reviewers Say About Milvus TI?
AI-generated summary from verified user reviews
Pros
- Users value the efficient asset management features of Milvus TI, streamlining operations and enhancing productivity.
- Users value the automation capabilities of Milvus TI, enhancing efficiency and simplifying daily operations significantly.
- Users praise the efficiency of Milvus TI for automating tasks and streamlining daily operations effortlessly.
- Users value the management efficiency of Milvus TI, especially its automation tools and effective ticketing system.
- Users value the WhatsApp integration for automating ticket creation and improving overall efficiency in operations.
Cons
- Users often face connection issues with Milvus TI, experiencing sluggish performance on older hardware and unreliable access.
- Users experience performance issues with Milvus TI, especially on older hardware where connections can feel sluggish.
- Users find Milvus TI initially complex due to filter usage, but recognize its power with some effort.
- Users experience latency issues on older hardware, resulting in sluggish connections that need optimization for low-end devices.
- Users find Milvus TI's interface a bit complex at first due to the learning curve, but it proves powerful with time.
What Are Recent G2 Reviews of Milvus TI?
"Intuitive system with complete inventory, service, and tickets, good cost-benefit"
Rating: 4.0/5.0 stars
— Gabriel M.
"Strategic dashboards that elevate real-time support management"
Rating: 5.0/5.0 stars
— Pytter S.

