# Best Patient Engagement Software - Page 9

## How Many Patient Engagement Software Products Does G2 Track?

**Total Products under this Category:** 404

### Category Stats (Aug 2026)

- **Average Rating:** 4.34/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** AbbaDox (+2.48%) - Among all products in this category, AbbaDox recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Patient Engagement Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 12,700+ Authentic Reviews
- 404+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Patient Engagement Software
 ![G2 Grid® for Patient Engagement Software plotting products by satisfaction and market presence](https://www.g2.com/categories/patient-engagement/grids.png?focus%5B%5D=19432&focus%5B%5D=48097&focus%5B%5D=140008&focus%5B%5D=155274&focus%5B%5D=1824&focus%5B%5D=87629&focus%5B%5D=27950&focus%5B%5D=47612)

Highlighted products: Birdeye, Weave, ModMed, Curogram, eClinicalWorks, NexHealth, Adit, and Pabau Practice Management.

Underlying data: [Grid® JSON](https://www.g2.com/categories/patient-engagement/grids.json?focus%5B%5D=birdeye&focus%5B%5D=weave-weave&focus%5B%5D=modmed&focus%5B%5D=curogram&focus%5B%5D=eclinicalworks&focus%5B%5D=nexhealth&focus%5B%5D=adit&focus%5B%5D=pabau-practice-management)

**Sponsored**

### Criteria

Hire to Inspire: Reveal the real potential behind every candidate with science you can trust and AI you can explain. Scientifically validated assessments, structured interviews, and talent development tools built to improve hiring outcomes and designed with your candidates in mind. Criteria is a comprehensive talent management platform designed to enhance talent acquisition and workforce development outcomes. This innovative solution provides organizations with the tools necessary to identify, assess, and nurture the best-fit talent for their specific needs. By integrating advanced candidate assessments and structured interview processes, Criteria enables companies to make informed hiring decisions while fostering a culture of continuous improvement and growth among their teams. With a focus on both pre-hire and post-hire phases, Criteria supports a wide range of use cases, from evaluating candidates to facilitating ongoing employee training and performance management. This holistic approach ensures that organizations not only attract top talent but also retain and develop high-performing teams. Criteria's assessments can be customized to align with specific job requirements, ensuring that the selection process is both relevant and efficient. Additionally, the platform offers structured interview frameworks that guide hiring managers in conducting focused interviews, helping to reduce bias and improve the overall quality of candidate evaluations. Beyond the hiring process, Criteria offers Develop, an innovative post-hire development tool. The platform provides resources for ongoing employee engagement and professional development, thanks to 24/7 AI-driven coaching. By leveraging data-driven insights, organizations can identify areas for improvement and enhance employee skills and productivity. This continuous feedback loop not only boosts individual performance but also contributes to the overall success of the organization. Criteria's comprehensive suite of tools empowers organizations to unlock the full potential of their workforce, ensuring that they not only hire the right talent but also cultivate an environment where employees can thrive and contribute to long-term success.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1651&secure%5Bchosen_at%5D=2026-08-02T03%3A11%3A56Z&secure%5Bdisplayable_resource_id%5D=261&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=21088&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=21088&secure%5Bresource_id%5D=1651&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fpatient-engagement%3Fpage%3D9&secure%5Btoken%5D=299de36a40429ea33d09468a9ca6136784a53e2b21b15e0ec7b6e66e98503d3a&secure%5Burl%5D=https%3A%2F%2Finfo.criteriacorp.com%2Fvideo-interviewing-demo-request%2F%3Futm_medium%3Dpaid_social%26utm_source%3Dg2&secure%5Burl_type%5D=custom_url)

### [Pomelo Health](https://www.g2.com/products/pomelo-health/reviews)

A fresh approach to healthcare - Patient engagement tools designed to simplify provider and patient flows. Online booking, secure messaging, broadcast, appointment reminders, telehealth, mobile check-in, eforms, queue management. All in one place.

**Average Rating:** 3.5/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Pomelo Health?

- **Workflow Management:** 8.3/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.7/10)
- **Patient Communications:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Pomelo Health?

- **Seller:** [Pomelo Health](https://www.g2.com/sellers/pomelo-health)
- **Year Founded:** 2012
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0ab4deedc0716b5684f9c9ee1b5889d9d6c8f17208b81e8e4e9f762525b8f604&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpomelohealth%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Are Recent G2 Reviews of Pomelo Health?

**["Easy to use appointment reminder software"](https://www.g2.com/survey_responses/pomelo-health-review-5084425)**

**Rating:** 4.5/5.0 stars

_— Verified User in Health, Wellness and Fitness_

[Read full review](https://www.g2.com/survey_responses/pomelo-health-review-5084425)

#### What Are G2 Users Discussing About Pomelo Health?

- [What is Pomelo Health used for?](https://www.g2.com/discussions/what-is-pomelo-health-used-for)

### [PrognoCIS](https://www.g2.com/products/prognocis/reviews)

PrognoCIS EHR by Bizmatics is a comprehensive electronic health record (EHR) solution designed to assist healthcare practices in managing clinical and administrative tasks efficiently. This cloud-based platform caters to a diverse range of healthcare providers, from solo practitioners to large multi-specialty groups, ensuring that practices of all sizes can benefit from its robust features. The primary audience for PrognoCIS EHR includes healthcare professionals seeking to optimize their workflows and improve patient care. With its fully integrated suite of tools, PrognoCIS enhances the operational efficiency of medical practices by offering functionalities such as Practice Management, Medical Billing, Telemedicine, E-Prescribing, and patient portals. These features work together to streamline processes, reduce administrative burdens, and ultimately allow healthcare providers to focus more on patient care. One of the standout aspects of PrognoCIS EHR is its commitment to incorporating cutting-edge technology. The introduction of AI-powered features, such as PrognoAI Scribe, Virtual Assistant, and Past Summary notes, exemplifies this commitment. These tools are designed to enhance productivity by automating routine tasks and providing quick access to patient information, thereby reducing the workload on healthcare providers. This not only saves time but also minimizes the risk of errors, contributing to a more efficient healthcare delivery system. Moreover, PrognoCIS EHR is built with compliance in mind, adhering to all government and CMS regulations. This focus on compliance ensures that healthcare practices can operate without the worry of regulatory issues, allowing them to concentrate on delivering high-quality patient care. The platform's reliability and scalability make it a trusted choice for practices across the nation, as it enhances operational efficiency while elevating the overall patient experience. In summary, PrognoCIS EHR is a versatile and powerful solution that addresses the diverse needs of healthcare practices. By combining advanced technology with essential EHR functionalities, it empowers providers to improve their workflows, maintain compliance, and enhance patient interactions, making it a valuable asset in the evolving landscape of healthcare.

**Average Rating:** 4.2/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate PrognoCIS?

- **Workflow Management:** 8.3/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 8.3/10 (Category avg: 8.5/10)
- **Patient Communications:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind PrognoCIS?

- **Seller:** [PrognoCIS EHR](https://www.g2.com/sellers/prognocis-ehr)
- **Company Website:** prognocis.com
- **Year Founded:** 2002
- **HQ Location:** Niagara Falls, New York, United States
- **Twitter:** @prognocis  
933 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=24cf8e74e3977bd5ac08619a20b437a6eee3b5bcd64018bf00955dfd0fbe5a96&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbizmatics-inc&secure%5Burl_type%5D=linkedin_company_website)  
449 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care
- **Company Size:** 82% Small, 18% Medium

#### What Do G2 Reviewers Say About PrognoCIS?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** in PrognoCIS, thanks to its organized features and quick access to information.
- Users value the **excellent accessibility** of PrognoCIS, appreciating its organized features and quick information retrieval.
- Users value the **efficient document management** of PrognoCIS, enabling quick access to patient records and billing information.
- Users appreciate the **efficiency** of PrognoCIS in seamlessly managing EMR and billing tasks with quick access to patient accounts.
- Users value the **seamless switching between EMR and billing options** , allowing quick access to patient accounts and claims.

##### Cons

- Users face **billing issues** with PrognoCIS, struggling with employer reimbursements and difficulties in accessing claim histories.
- Users report **poor customer support** , often waiting for assistance with issues that disrupt their workflow and chart management.
- Users face a **5MB file size limit** for document uploads, leading to complications when larger files are mistakenly uploaded.
- Users find PrognoCIS to be **expensive for smaller clinics** , making it less accessible for their needs.
- Users are frustrated with the **file size limit** in PrognoCIS, causing issues with uploading documents to patient charts.

#### What Are Recent G2 Reviews of PrognoCIS?

**["Prognocis: Comprehensive, Reliable Platform with Excellent Training and Support"](https://www.g2.com/survey_responses/prognocis-review-12494809)**

**Rating:** 4.0/5.0 stars

_— Jalila L._

[Read full review](https://www.g2.com/survey_responses/prognocis-review-12494809)

**["Flexible, Customizable Workflows in One All-in-One Platform"](https://www.g2.com/survey_responses/prognocis-review-12438670)**

**Rating:** 4.5/5.0 stars

_— Rebecca D._

[Read full review](https://www.g2.com/survey_responses/prognocis-review-12438670)

### [Retrofit](https://www.g2.com/products/retrofit/reviews)

Retrofit transforms lives and workplaces by improving health, happiness and performance.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Retrofit?

- **Workflow Management:** 8.3/10 (Category avg: 8.9/10)
- **Patient Satisfaction Management:** 8.3/10 (Category avg: 8.5/10)
- **Patient Communications:** 8.3/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Retrofit?

- **Seller:** [Retrofit](https://www.g2.com/sellers/retrofit)
- **HQ Location:** N/A
- **Twitter:** @retrofitme  
2,383 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Small

#### What Are Recent G2 Reviews of Retrofit?

**["Easy to implement higly mobilized"](https://www.g2.com/survey_responses/retrofit-review-4852282)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/retrofit-review-4852282)

**["Retrofit turns your HTTP API into a Java interface."](https://www.g2.com/survey_responses/retrofit-review-5422103)**

**Rating:** 4.0/5.0 stars

_— Vikesh V._

[Read full review](https://www.g2.com/survey_responses/retrofit-review-5422103)

#### What Are G2 Users Discussing About Retrofit?

- [What is Retrofit used for?](https://www.g2.com/discussions/what-is-retrofit-used-for)

### [Semble](https://www.g2.com/products/semble/reviews)

Healthcare is complex, your systems shouldn’t be. Semble is the only open system built for private healthcare, uniting your tools, teams and data together in a single platform. Spend less time clicking between systems and more time treating patients.

**Average Rating:** 5.0/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Semble?

- **Workflow Management:** 10.0/10 (Category avg: 8.9/10)
- **Patient Communications:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Semble?

- **Seller:** [Semble](https://www.g2.com/sellers/semble)
- **Year Founded:** 2016
- **HQ Location:** London, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9653a6739e4d02d8b2db9e01033c877880cb1f092d1da1f144a2c56fc92a9f6a&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsemble-health&secure%5Burl_type%5D=linkedin_company_website)  
119 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Semble?

**["Effortless Booking and Outstanding Support"](https://www.g2.com/survey_responses/semble-review-12600160)**

**Rating:** 5.0/5.0 stars

_— David R._

[Read full review](https://www.g2.com/survey_responses/semble-review-12600160)

**["Semble Streamlines Clinical Workflows with an Intuitive All-in-One System"](https://www.g2.com/survey_responses/semble-review-12605939)**

**Rating:** 5.0/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/semble-review-12605939)

### [Sesame Communications](https://www.g2.com/products/sesame-communications/reviews)

Sesame Communications helps dental care providers to accelerate new patient acquisition and transform the patient experience.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Sesame Communications?

- **Workflow Management:** 8.3/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 8.7/10)
- **Patient Communications:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Sesame Communications?

- **Seller:** [Sesame Communications](https://www.g2.com/sellers/sesame-communications)
- **Year Founded:** 1999
- **HQ Location:** Seattle, US
- **Twitter:** @Sesame247  
1,671 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c0adb3e3694963f09371030b49274c6c6d5e9cb2a7eb3ce5716bd8831b8df227&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsesame-communications&secure%5Burl_type%5D=linkedin_company_website)  
62 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Sesame Communications?

**["Quick, easy, user friendly"](https://www.g2.com/survey_responses/sesame-communications-review-3244498)**

**Rating:** 5.0/5.0 stars

_— Verified User in Medical Practice_

[Read full review](https://www.g2.com/survey_responses/sesame-communications-review-3244498)

**["Helpful and efficient"](https://www.g2.com/survey_responses/sesame-communications-review-5463763)**

**Rating:** 5.0/5.0 stars

_— Ioana I._

[Read full review](https://www.g2.com/survey_responses/sesame-communications-review-5463763)

#### What Are G2 Users Discussing About Sesame Communications?

- [What is Sesame Communications used for?](https://www.g2.com/discussions/what-is-sesame-communications-used-for)

### [SoftClinic Patient Portal](https://www.g2.com/products/softclinic-patient-portal/reviews)

The Patient Portal is a web-based system which serves as a secure communication link between patient and physician/clinic.

**Average Rating:** 4.8/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate SoftClinic Patient Portal?

- **Workflow Management:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind SoftClinic Patient Portal?

- **Seller:** [JVS Group](https://www.g2.com/sellers/jvs-group)
- **Year Founded:** 2002
- **HQ Location:** Ahmedabad, IN
- **Twitter:** @JvsGroup  
661 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=02be410d7a45e1923048a7d7514e2ddaff180e6b56daab649d7a17fae45f5dbb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1610505%2F&secure%5Burl_type%5D=linkedin_company_website)  
89 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 150% Medium, 100% Small

#### What Are Recent G2 Reviews of SoftClinic Patient Portal?

**["SoftClinic patient portal is the game changer."](https://www.g2.com/survey_responses/softclinic-patient-portal-review-796477)**

**Rating:** 4.5/5.0 stars

_— Joel M._

[Read full review](https://www.g2.com/survey_responses/softclinic-patient-portal-review-796477)

**["The system for any size of hospitals."](https://www.g2.com/survey_responses/softclinic-patient-portal-review-2945695)**

**Rating:** 5.0/5.0 stars

_— Caren J._

[Read full review](https://www.g2.com/survey_responses/softclinic-patient-portal-review-2945695)

### [Stride EMR](https://www.g2.com/products/stride-emr/reviews)

StrideEMR is a modern, AI-powered electronic medical record (EMR) and practice management platform specifically designed for outpatient therapy clinics. This innovative solution addresses the unique needs of therapy practices by integrating essential functions such as digital patient intake, clinical documentation, online marketing, and comprehensive revenue cycle management (RCM) into a single, cohesive system. Unlike traditional EMR systems that often rely on disparate tools and manual processes, StrideEMR provides a unified experience that enhances operational efficiency and patient care. Our AI model is native to Stride, not just bolted on as an afterthought. This intelligence powers automation across the entire clinic lifecycle—eliminating redundant tasks, increasing efficiency, and helping teams make smarter, faster decisions. By structuring the system in this way, Stride is not only addressing your current needs but also creating a foundation for future advancements. This architecture allows us to seamlessly integrate AI and automation capabilities as they evolve, ensuring that your platform stays at the forefront of innovation. From AI assisted documentation and automated plan-of-care adherence to intelligent wait list and benefits verification, Stride streamlines front office, clinical, and billing operations. On the RCM side, Stride automates claim creation, coding assistance, and payment tracking—reducing denials and improving time to reimbursement. The AI Assistant can understand when a claim needs to be appealed and does the work for you ensuring the more complete payer collections and more revenue to your bottom line. The result? Personalized patient care, fewer manual steps for your team, and a platform that scales with your growth—delivering measurable ROI from day one.

**Average Rating:** 4.8/5.0

**Total Reviews:** 8

#### How Do G2 Users Rate Stride EMR?

- **Workflow Management:** 10.0/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 8.3/10 (Category avg: 8.5/10)
- **Patient Communications:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Stride EMR?

- **Seller:** [Stride EMR](https://www.g2.com/sellers/stride-emr)
- **Company Website:** strideemr.ai
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d0071810ca25fb89b0561b3900c28acac3821fa141296e17db597332c34a4804&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fstrideemr%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Health, Wellness and Fitness
- **Company Size:** 63% Small, 38% Medium

#### What Do G2 Reviewers Say About Stride EMR?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Stride EMR, noting its simple interface and quick training for staff.
- Users commend the **rapid customer support** of Stride EMR, noting its efficiency and thoroughness during transitions.
- Users value the **affordable pricing** of Stride EMR, appreciating excellent support and ease of use.
- Users find Stride EMR to be extremely **efficient** , saving time and reducing errors in administrative tasks.
- Users value the **user-friendly interface** and **fast customer support** of Stride EMR, enhancing efficiency and satisfaction.

##### Cons

- Users face **data management issues** with Stride EMR, struggling with appointment tracking and case evaluations.
- Users report **scheduling issues** with Stride EMR, hindering appointment tracking and management effectively.
- Users report **technical issues** with Stride EMR, including software bugs and user interface complications, but fixes are prompt.
- Users express frustration with the **limited features** of Stride EMR, citing issues with appointment tracking and patient management.
- Users struggle with the **inability to carry forward evaluations** and automatic cancellation of future appointments for discharged patients.

#### What Are Recent G2 Reviews of Stride EMR?

**["Stride EMR review"](https://www.g2.com/survey_responses/stride-emr-review-11485572)**

**Rating:** 5.0/5.0 stars

_— Alicia C._

[Read full review](https://www.g2.com/survey_responses/stride-emr-review-11485572)

**["nothing but positive experiences"](https://www.g2.com/survey_responses/stride-emr-review-11487993)**

**Rating:** 5.0/5.0 stars

_— Ana M._

[Read full review](https://www.g2.com/survey_responses/stride-emr-review-11487993)

### [TrueLark](https://www.g2.com/products/truelark/reviews)

TrueLark AI for dental is for DSOs and multi-location dental practices. It's an AI-powered patient communications solution that integrates with your PMS. TrueLark AI answers 100% of missed calls and converses with patients via SMS or web chat. Patients can book/cancel/reschedule appointments and get answers to questions right in the text thread with a few clicks. Our clients convert phone calls to bookings convert online leads to new patients, reduce costs and improve the patient experience. Plus, the monthly cost is less than a week's wages for a front desk or call center employee.

**Average Rating:** 4.4/5.0

**Total Reviews:** 14

#### How Do G2 Users Rate TrueLark?

- **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.7/10)

#### Who Is the Company Behind TrueLark?

- **Seller:** [Weave](https://www.g2.com/sellers/weave)
- **Year Founded:** 2008
- **HQ Location:** Lehi, Utah
- **Twitter:** @getweave  
2,008 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ea2a371b80dc4fd1e4ae27c8a4302d1cd659f95b6534780b38a609f2bbb4b387&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1271877%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,173 employees on LinkedIn®
- **Ownership:** NYSE: WEAV

#### Who Uses This Product?

- **Company Size:** 86% Small, 7% Large

#### What Do G2 Reviewers Say About TrueLark?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **effective front desk communication** capabilities of TrueLark, streamlining operations and enhancing efficiency.
- Users value the **immediate response time** of TrueLark, ensuring every call and opportunity is addressed promptly.
- Users appreciate the **text messaging feature** for its ease of use and innovative support in communication.
- Users value the **efficient appointment management** of TrueLark, streamlining front desk operations and reducing staffing costs.
- Users appreciate the **communication ease** with TrueLark, enjoying the convenience of voice messages and text replies.

##### Cons

- Users struggle with **scheduling issues** , facing problems like appointments booked at unavailable times and confusing setups.
- Users report **booking issues** with TrueLark, including discrepancies and unnecessary extra time added to appointments.
- Users experience **linking issues** with TrueLark, leading to the creation of duplicate patient records.
- Users report **inaccurate scheduling** , leading to confusion with days, times, columns, and provider information.
- Franchisees feel hindered by **limited control over settings** in TrueLark, impacting their customization options.

#### What Are Recent G2 Reviews of TrueLark?

**["Has made my job easier!"](https://www.g2.com/survey_responses/truelark-review-11755396)**

**Rating:** 5.0/5.0 stars

_— ALS Alexandria M._

[Read full review](https://www.g2.com/survey_responses/truelark-review-11755396)

**["Never miss opportunities"](https://www.g2.com/survey_responses/truelark-review-11755094)**

**Rating:** 5.0/5.0 stars

_— Owings Mills M._

[Read full review](https://www.g2.com/survey_responses/truelark-review-11755094)

### [WellWink](https://www.g2.com/products/wellwink/reviews)

WellWink is a leading healthcare technology company that empowers medical practices with innovative solutions for patient engagement, care management, and practice growth. Our advanced platform seamlessly integrates technology and services to create a comprehensive ecosystem for healthcare providers. With features such as real-time scheduling, telehealth, patient communication, eNotes, clinical templates, chronic care management, and remote patient monitoring, WellWink revolutionizes the way medical offices deliver care. Backed by digital marketing expertise, website development, and resource augmentation services, WellWink enables healthcare stakeholders to enhance their online presence, attract new patients, and streamline operations. Our mission is to connect healthcare with technology and services, ensuring optimal patient outcomes and practice success.

**Average Rating:** 4.8/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate WellWink?

- **Workflow Management:** 10.0/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 10.0/10 (Category avg: 8.5/10)
- **Patient Communications:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind WellWink?

- **Seller:** [WellWInk](https://www.g2.com/sellers/wellwink)
- **Year Founded:** 2018
- **HQ Location:** Hackensack , US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=20a67c764c450c6b56d061f1de00929f7a665c027209161f35319ee11d02d607&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwellwink&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Small, 50% Medium

#### What Are Recent G2 Reviews of WellWink?

**["Empowering Healthcare Excellence: A Game-Changer for Patient Engagement"](https://www.g2.com/survey_responses/wellwink-review-8437222)**

**Rating:** 5.0/5.0 stars

_— Arya H._

[Read full review](https://www.g2.com/survey_responses/wellwink-review-8437222)

**["WellWink is best for Patient Engagement and Care Coordination"](https://www.g2.com/survey_responses/wellwink-review-8422113)**

**Rating:** 4.5/5.0 stars

_— Andy M._

[Read full review](https://www.g2.com/survey_responses/wellwink-review-8422113)

### [AccuRx](https://www.g2.com/products/accurx/reviews)

Mission at accuRx is to bring patients and their healthcare teams together, to make patients healthier and the healthcare workforce happier.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate AccuRx?

- **Workflow Management:** 10.0/10 (Category avg: 8.9/10)
- **Patient Satisfaction Management:** 10.0/10 (Category avg: 8.5/10)
- **Patient Communications:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind AccuRx?

- **Seller:** [AccuRx](https://www.g2.com/sellers/accurx)
- **Year Founded:** 2016
- **HQ Location:** Liverpool Street, GB
- **Twitter:** @accuRx  
4,155 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=70533e370114fc0d521978679c6294c7f7ca9a1d760192525796be7828449f79&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faccurx%2F&secure%5Burl_type%5D=linkedin_company_website)  
236 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of AccuRx?

**["Useful tool for managing communication with patients"](https://www.g2.com/survey_responses/accurx-review-5185554)**

**Rating:** 5.0/5.0 stars

_— Krisztina B._

[Read full review](https://www.g2.com/survey_responses/accurx-review-5185554)

#### What Are G2 Users Discussing About AccuRx?

- [What is AccuRx used for?](https://www.g2.com/discussions/accurx-what-is-accurx-used-for)
- [What is AccuRx used for?](https://www.g2.com/discussions/what-is-accurx-used-for)

### [AdvancedMD](https://www.g2.com/products/advancedmd/reviews)

AdvancedMD is a unified suite of software solutions designed for mental health, physical therapy and medical healthcare organizations and independent physician practices. Features include practice management, electronic health records, medical billing, patient engagement tools, telemedicine functionality, patient charts, reputation management, financial analytics and business intelligence reporting that all work together to automate medical practice workflows. Integrated workflows automates the patient journey and improves the patient experience, starting with self-scheduling onsite or telemedicine appointments. Reminders can be sent to via text or email to notify of patient appointments . Using automated functionality, insurance eligibility verification for next-day patients runs automatically and alerts staff of potential issues. Intake and consent forms are sent through a patient portal and automatically collected into the patient chart. With a physician dashboard, charting and prescriptions can be done from a centralized location. Charge capture occurs during the charting process without billing staff needing to copy or paste. AdvancedMD's cloud platform provides remote access and the highest levels of data security available. AdvancedMD is browser agnostic for Mac and Windows operating systems and is available for any mobile device via an iOS and Android app.

**Average Rating:** 3.6/5.0

**Total Reviews:** 62

#### How Do G2 Users Rate AdvancedMD?

- **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 8.7/10)

#### Who Is the Company Behind AdvancedMD?

- **Seller:** [AdvancedMD](https://www.g2.com/sellers/advancedmd)
- **Year Founded:** 1999
- **HQ Location:** South Jordan, UT
- **Twitter:** @advancedmd  
45,930 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=50a7ce92ba684d566ee5072302d6851bb7e3a95e65adb0a3e1e56b86afe84835&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F41691%2F&secure%5Burl_type%5D=linkedin_company_website)  
627 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Medical Practice, Hospital & Health Care
- **Company Size:** 63% Small, 27% Medium

#### What Do G2 Reviewers Say About AdvancedMD?

_AI-generated summary from verified user reviews_

##### Cons

- Users report serious **billing issues** with AdvancedMD, feeling mistreated and unsupported throughout the onboarding process.
- Users report significant **communication issues** , leading to poor onboarding experiences and lack of response from support teams.
- Users report significant **delays** in onboarding and support, complicating the setup and overall experience with AdvancedMD.
- Users express concerns about the **expensive costs** of AdvancedMD, feeling it lacks value for the price paid.
- Users report experiencing a **inefficient workflow** due to poor onboarding and a lack of dedicated support.

#### What Are Recent G2 Reviews of AdvancedMD?

**["BEST SOFTWARE FOR BILLING"](https://www.g2.com/survey_responses/advancedmd-review-5262985)**

**Rating:** 5.0/5.0 stars

_— Verified User in Medical Practice_

[Read full review](https://www.g2.com/survey_responses/advancedmd-review-5262985)

**["Exceptional EMR System"](https://www.g2.com/survey_responses/advancedmd-review-8978343)**

**Rating:** 4.0/5.0 stars

_— Megan C._

[Read full review](https://www.g2.com/survey_responses/advancedmd-review-8978343)

#### What Are G2 Users Discussing About AdvancedMD?

- [What is AdvancedMD used for?](https://www.g2.com/discussions/what-is-advancedmd-used-for) - 1 comment

### [AtlasOne](https://www.g2.com/products/atlasone/reviews)

Unlock self-service bookings, provider and customer lead surveys and forms, data-driven insights and lots more. The software provides customizable online booking, staff scheduling, client management, customer surveys and assessments, electronic health records, data reporting, document uploads, and health and medical notes. Our platform makes healthcare and government organizations more efficient, able to customise and send surveys and remain compliant through an intuitive and highly customizable system.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate AtlasOne?

- **Workflow Management:** 10.0/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10)
- **Patient Satisfaction Management:** 10.0/10 (Category avg: 8.5/10)
- **Patient Communications:** 8.3/10 (Category avg: 8.8/10)

#### Who Is the Company Behind AtlasOne?

- **Seller:** [Atlasopen](https://www.g2.com/sellers/atlasopen)
- **Year Founded:** 2017
- **HQ Location:** Richmond, AU
- **Twitter:** @atlasopen\_today  
53 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5fe711537fe2510b0c18952f6dce63e940372b871089496e3690fda9595ad8f5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fatlasopen%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Large, 50% Small

#### What Do G2 Reviewers Say About AtlasOne?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **online scheduling and live booking system** of AtlasOne, significantly enhancing their business operations.
- Users value the **online scheduling and live booking system** for significantly enhancing their business operations.

#### What Are Recent G2 Reviews of AtlasOne?

**["Fantastic software"](https://www.g2.com/survey_responses/atlasone-review-11248498)**

**Rating:** 5.0/5.0 stars

_— Verified User in Accounting_

[Read full review](https://www.g2.com/survey_responses/atlasone-review-11248498)

**["Excellent survey tool for children and young people in care"](https://www.g2.com/survey_responses/atlasone-review-9645742)**

**Rating:** 5.0/5.0 stars

_— Lisa W._

[Read full review](https://www.g2.com/survey_responses/atlasone-review-9645742)

### [Carecierge](https://www.g2.com/products/carecierge/reviews)

Carecierge is a care coordination and patient engagement platform that helps healthcare providers, payers, and community-based organizations streamline value-based care programs. Designed for the CMS GUIDE dementia care model and beyond, Carecierge automates task-based workflows, compliance documentation, and population health reporting—reducing administrative burden and improving patient and caregiver outcomes. Our intuitive platform integrates with existing systems, enabling faster onboarding, better communication, and measurable quality improvements for healthcare organizations nationwide.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Carecierge?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Carecierge?

- **Seller:** [Carecierge](https://www.g2.com/sellers/carecierge)
- **Year Founded:** 2024
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f14f2814718da1fc833619b0166ae1b6a603c67efe7b9e8d98cdab9ba889363&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcarecierge%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About Carecierge?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **customizability** of Carecierge, appreciating the owner's commitment to tailoring the software to their needs.

##### Cons

- Users find Carecierge's **limited user control** frustrating, as it restricts admin features in the new software.

#### What Are Recent G2 Reviews of Carecierge?

**["Carecierge Review"](https://www.g2.com/survey_responses/carecierge-review-11565779)**

**Rating:** 4.5/5.0 stars

_— Verified User in Medical Practice_

[Read full review](https://www.g2.com/survey_responses/carecierge-review-11565779)

### [CareClinic](https://www.g2.com/products/careclinic/reviews)

CareClinic Patient Engagement software provides clinicians and pharmacies with remote patient management tools and the ability to offer consumers a way to order refills directly from the mobile or web app. Our app enables patients to manage their treatment to improve outcomes, enabling value-based care. Follow up reminders can be sent manually or automatically, patients can read educational material and add send alerts directly to the provider in case of thresholds being met.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate CareClinic?

- **Workflow Management:** 6.7/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind CareClinic?

- **Seller:** [CareClinic Software](https://www.g2.com/sellers/careclinic-software)
- **Year Founded:** 2019
- **HQ Location:** Toronto, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3a0b70bc7db1a5e7142c24286b7d2175263485b4a7550018d8a853d2627875fc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcareclinic-io%2F&secure%5Burl_type%5D=linkedin_company_website)  
18 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of CareClinic?

**["Works great to understand patients"](https://www.g2.com/survey_responses/careclinic-review-3531326)**

**Rating:** 5.0/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/careclinic-review-3531326)

#### What Are G2 Users Discussing About CareClinic?

- [What is CareClinic used for?](https://www.g2.com/discussions/what-is-careclinic-used-for)

### [CareCloud Breeze](https://www.g2.com/products/carecloud-carecloud-breeze/reviews)

CareCloud Community is a suite of patient engagement and social tools that give you, your practice and your patients a secure way to communicate and collaborate with one another. Engage patients anywhere through a mobile patient portal to provide a better experience for them while reducing administrative hassle for your practice.

**Average Rating:** 3.9/5.0

**Total Reviews:** 4

#### Who Is the Company Behind CareCloud Breeze?

- **Seller:** [CareCloud](https://www.g2.com/sellers/carecloud)
- **Year Founded:** 1999
- **HQ Location:** Somerset, NJ
- **Twitter:** @CareCloud  
6,517 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=116e75f00f6028c255f628c31ca9bbd38dbfd317f6c558a0e39dd5c571b34790&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F314704%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,551 employees on LinkedIn®
- **Ownership:** NASDAQ: CCLD

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Large

#### What Are Recent G2 Reviews of CareCloud Breeze?

**["CareCloud is the best scheduling software."](https://www.g2.com/survey_responses/carecloud-breeze-review-807653)**

**Rating:** 5.0/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/carecloud-breeze-review-807653)

**["Practice Management"](https://www.g2.com/survey_responses/carecloud-breeze-review-9435894)**

**Rating:** 4.0/5.0 stars

_— Eng Naveed ._

[Read full review](https://www.g2.com/survey_responses/carecloud-breeze-review-9435894)

#### What Are G2 Users Discussing About CareCloud Breeze?

- [What is CareCloud Breeze used for?](https://www.g2.com/discussions/what-is-carecloud-breeze-used-for)

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Spotlight Categories

[Experience Management Software](https://www.g2.com/categories/experience-management)

[Operational Risk Management Software](https://www.g2.com/categories/operational-risk-management)

[Sales Enablement Software](https://www.g2.com/categories/sales-enablement)

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Similar Categories

- [Interactive Patient Care Systems (IPC)](/categories/interactive-patient-care-systems-ipc)
- [Other Patient Experience](/categories/other-patient-experience)
- [Patient Case Management](/categories/patient-case-management)

- [Patient Intake](/categories/patient-intake)
- [Patient Relationship Management (PRM)](/categories/patient-relationship-management-prm)
- [Patient Scheduling](/categories/patient-scheduling)

- [Remote Patient Monitoring (RPM)](/categories/remote-patient-monitoring-rpm)

[Browse Patient Engagement Themes](/categories/patient-engagement/themes)

 ![Emma Stein](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emma Stein")
ES

Researched and written by [Emma Stein](https://research.g2.com/insights/author/emma-stein)

Updated October 3, 2024

Patient engagement software facilitates the encouragement of a patient’s active participation in the maintenance of their health, the building of a collaborative patient-doctor relationship, and the improvement of the overall patient experience. Hospitals, medical practices, and other healthcare organizations are increasingly becoming subject to the same kinds of expectations that retail and hospitality industries deal with; as a result, patients expect compassion, acknowledgment, immediate communication, and easy access to information from their healthcare providers.

Products in the patient engagement category must offer one or more of the following functions: patient portal or patient communication, reputation management, outreach and marketing, surveys and feedback, patient education, self care management, or appointment reminder. Providing a patient portal to facilitate communication between provider and patient as well as enable active participation of the patient in regards to their own health is a major benefit of patient engagement solutions. Patient engagement software enables hospitals and clinics to practice reputation management and feedback generation, triggering a cycle of post-appointment reviews, reputation boosting, practice and provider adjustments, and overall improved patient experience. Patient engagement tools can also simplify the process of reaching out or marketing to new or referred patients, which can include the dissemination of health education information and literature. Patients with chronic care, as well as their physicians, can leverage patient engagement software to maintain their at-home or self-administered medication or therapy regimens. Some patient engagement solutions can also serve as appointment reminders, either via the patient portal or [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging).

Patient engagement software can either be patient facing or physician facing, and take myriad forms—anything from a patient portal to medical online reputation management tools to patient-experience survey management capabilities. Patient engagement software equips healthcare organizations with tools to improve methods and levels of engagement. Patient engagement software can integrate with relevant technologies such as [interactive patient care systems (IPC)](https://www.g2.com/categories/interactive-patient-care-systems-ipc), [telemedicine software](https://www.g2.com/categories/telemedicine), [patient intake software](https://www.g2.com/categories/patient-intake), [EHR software](https://www.g2.com/categories/ehr), and [clinical communication and collaboration software](https://www.g2.com/categories/clinical-communication-and-collaboration).

To qualify for inclusion in the Patient Engagement category, a product must:

- Provide a method of active patient engagement such as patient portal, patient surveys, digital intake forms
- Improve or provide insight to healthcare organizations on ways to improve patient satisfaction
- Track and measure improvement of patient experience

Show More

* * *

## How Do You Choose the Right Patient Engagement Software?

### What You Should Know About Patient Engagement Software

### What is Patient Engagement Software?

Patient engagement software facilitates communication between health care providers and the patients they serve. These solutions are designed to improve patient satisfaction and patient experience. The software provides users with a patient portal, the ability to distribute patient surveys, and handle patient intake. Solutions in the patient engagement category offer a wide array of features, which include but are not limited to: reputation management, marketing and referral capabilities, appointment reminders, patient messaging, surveys, patient education tools, and self-care management. 

Hospitals or medical practices looking to boost their patient satisfaction, cut down on unnecessary readmissions, and streamline communication with patients should be using patient engagement tools. Patient engagement solutions provide communication channels compliant with Health Insurance Portability and Accountability Act (HIPAA) to providers and patients to boost engagement between the two parties. Patient engagement software often integrates directly with health care providers’ electronic health record (EHR).

### What are the Common Features of Patient Engagement Software?

The following are some core features within patient engagement software that can help users build better patient relationships and improve patient satisfaction:

[**Patient portal**](https://www.g2.com/categories/patient-engagement/f/patient-portal-patient-communication) **:** Patient portals allow patients to log in to see and update their health information. Implementing a patient portal can give patients a more active role in their health care. They can access their records, see past visit history, look at lab results, and more. 

[**Patient surveys**](https://www.g2.com/categories/patient-engagement/f/surveys-feedback) **:** Providers send out patient surveys to gather feedback. Direct patient feedback can give health care providers actionable steps to improve. Most solutions offer the ability to customize patient surveys, allowing providers to gather feedback relevant to their practice or hospital. Surveys can be sent automatically after a visit to ensure that every targeted patient is asked for their feedback.

[**Digital patient intake**](https://www.g2.com/categories/patient-engagement/f/digital-intake-forms) **:** Patient engagement solutions give providers the ability to handle patient intake digitally before they even step foot in the office. Patients can provide necessary information, such as health insurance information and health history. Health care providers can customize intake forms to collect all necessary information. 

**Secure messaging:** These tools give health care providers the ability to message their patients directly while maintaining HIPAA compliance. 

Other Features of Patient Engagement Software: [Appointment Reminder Capabilities](https://www.g2.com/categories/patient-engagement/f/appointment-reminder), [Engagement Measuring Capabilities](https://www.g2.com/categories/patient-engagement/f/engagement-measuring), [Integration with Wearables Capabilities](https://www.g2.com/categories/patient-engagement/f/integration-with-wearables), [IPC Systems Integration Capabilities](https://www.g2.com/categories/patient-engagement/f/ipc-systems-integration), [Online Presence Management Capabilities](https://www.g2.com/categories/patient-engagement/f/online-presence-management), [Outreach / Marketing Capabilities](https://www.g2.com/categories/patient-engagement/f/outreach-marketing), [Patient Education Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-education), [Patient Feedback Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-feedback-management), [Patient Satisfaction Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-satisfaction-management), [Reputation Management Capabilities](https://www.g2.com/categories/patient-engagement/f/reputation-management), [Self Care Management Capabilities](https://www.g2.com/categories/patient-engagement/f/self-care-management)

### What are the Benefits of Patient Engagement Software?

**Improved patient satisfaction:** Patient satisfaction is an increasingly important metric for health care providers. Patient engagement tools help solve pain points for patients and increase the ease and efficiency with which they can interact with their health care providers. These solutions phone tag and consolidate patient interactions within a single system. Features like digital patient intake and in-app follow-up improve the patient experience making them potentially stick with the provider that gave them that experience. Health care organizations can boost patient retention by improving their patients’ satisfaction. 

**Better quality of care:** Patients can leverage patient engagement software to take a more active role in their own health, and providers can have more consistent check-ins with their patients. The increased ease of communication is particularly important in the case of patients requiring chronic care. Health care organizations can automate check-ins with these patients, sending automated appointment reminders and educational material designed to give these patients more tools to help manage their conditions. 

**Streamlined communication:** Patient engagement solutions give health care providers HIPAA compliant ways to talk directly to their patients. This communication, depending on the system, can be via email or text, and some solutions have built-in telehealth capabilities so medical professionals can conduct fully virtual visits. Certain solutions may provide the ability to automate communications, and features like automated appointment reminders may reduce no-shows.

### Who Uses Patient Engagement Software?

**Administrators:** Health care administrators use patient engagement software to schedule appointments, handle patient intake, and collect patient feedback. Some solutions may provide medical billing features or integrate with medical billing software, which administrators leverage to handle patient invoices and payments.

**Medical professionals:** Doctors, nurses, NPs, PAs, and other medical professionals use patient engagement solutions to directly message their patients. They may also use the solution to upload and share lab results or send educational material relevant to their patients. Medical professionals can use these solutions to engage with patients holistically, leveraging increased access to provide a deeper level of informed care.

**Patients:** Patients use these solutions to interact with their care providers, send required documentation, book appointments, and review historical health data. The goal of patient engagement software is to get patients more involved in their health care, so the solutions are designed with patient interaction in mind. 

#### Software Related to Patient Engagement Software

Related solutions that can be used together with patient engagement software include:

[Telemedicine software](https://www.g2.com/categories/telemedicine) **:** Patient engagement solutions often integrate with, or include the features of, telemedicine software. The combination of these two types of software can provide a near-comprehensive solution for health care providers looking to improve patient engagement.

[Patient intake software](https://www.g2.com/categories/patient-intake) **:** Patient intake functionality is a common feature of patient engagement solutions, which allows patients to fill out intake forms and provide necessary previsit information digitally.

[EHR software](https://www.g2.com/categories/ehr) **:** The EHR is the backbone of any health care providers’ tech stack. It’s because of its importance and the fact that patient engagement solutions need to access and deliver health records, the latter will offer integrations with the former. 

[HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging) **:** Secure messaging, or HIPAA compliant messaging in the case of health care, is a core feature of patient engagement solutions. Communication between patient and provider must be secure, and patient engagement tools provide a secure two-way, real-time communication method. 

### Challenges with Patient Engagement Software

Software solutions can come with their own set of challenges. 

**Adoption:** Product adoption is key to ensuring successful implementation. If no one uses the system, there’s no point in having it. Health care providers must be diligent about educating their employees on the patient engagement solution to drive meaningful use. In addition, organizations that purchase patient engagement solutions should build the solutions’ use into their workflows to drive adoption. As patient engagement solutions are designed to boost patient interaction, it is important to educate patients on the new system. There may be robust functionality that patients either do not know or use because of a lack of knowledge. Both problems can be addressed by educating patients on the full breadth of features a patient engagement solution offers. A large part of adoption may be whether or not the solution has a mobile app. 

**Integrations:** Proper integrations with providers’ existing health systems are necessary for patient engagement solutions to work as intended. EHR integration is the most common, but it may be valuable to ensure that the patient engagement system integrates with other parts of the tech stack. If the organization is running on a medical practice management system, the patient engagement software should integrate with it.

**Compliance:** Patient engagement software must be compliant with relevant health care regulations to be safe and effective. HIPAA compliance, which demands the protection of personal health information (PHI), is first and foremost among regulatory compliance in patient engagement systems. 

### Which Companies Should Buy Patient Engagement Software?

All health care providers interacting with patients should invest in a patient engagement solution. 

**Hospitals:** Hospitals deal with high volumes of patients. Patient engagement systems streamline intake and communication with those patients, automating interactions wherever possible consequently reducing the staff’s burden. Automation of standard interactions, like appointment reminders, can help hospitals deal with high patient volume. 

**Independent practices:** For independent practices, patient engagement is vital. Patient engagement solutions can help these providers build solid relationships with their patients.

**Multi location practices:** Building relationships and standardizing a streamlined approach to patient communication across multiple locations is much easier with patient engagement software. Multi location practices can leverage the software to drive consistent patient engagement. 

### How to Buy Patient Engagement Software

#### Requirements Gathering (RFI/RFP) for Patient Engagement Software

During the requirement gathering process, the selection team should put together the core functionality they’re looking for. The team should have an estimate of how many users they’ll have, as well as the tech literacy of those users. Patient engagement solutions offer a wide range of features, so narrowing down what is necessary and what may be a bonus is key. The health care provider may want an omnichannel solution with a mobile app to boost adoption in heavy mobile device users. Integration with existing systems should be considered at this point.

#### Compare Patient Engagement Software Products

**Create a long list**

Prospective buyers should put together a list of vendors that meet their core requirements to form their long list. They should start with a comprehensive list of features they’re looking for, from must-haves to wish list functionality. 

**Create a short list**

At this point, prospective buyers should send out RFIs and use the responses to narrow their long list down to a short list of viable solutions. The selection team should conduct in-depth research at this point and start to form informed opinions on the available options.

**Conduct demos**

At this point, the prospective buyer will demo products from the short list. During the demo stage, the buyer should ask questions about specific scenarios common to their practice or hospital. Certain solutions may be geared towards a specific type of practice, and have features for that practice type. Initial pricing conversions should take place if they haven’t already, or if the vendor’s pricing isn’t clearly outlined. 

#### Selection of Patient Engagement Software

**Choose a selection team**

Administrators, medical professionals, and systems administrators should all be involved in the selection process. Administrators and medical professionals, the users of the software, should have a say in choosing the solution that they’ll spend the most time using. Systems administrators, or tech support professionals involved in the implementation and integration of the software into the existing tech stack, should also be involved.

**Negotiation**

The selection team will have to negotiate with the vendor, weighing the price against the potential benefit of purchasing and implementing the solution.