Best Other Customer Service Software - Page 5

How Many Other Customer Service Software Products Does G2 Track?

Total Products under this Category: 221

Category Stats (Oct 2026)

  • Average Rating: 4.38/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: MightyCall (+0.05%) - Among all products in this category, MightyCall recorded the largest rating increase compared to last month

Last updated: October 07, 2026

How Does G2 Rank Other Customer Service Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 800+ Authentic Reviews
  • 221+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Other Customer Service Software

G2 Grid® for Other Customer Service Software plotting products by satisfaction and market presence

Highlighted products: MightyCall, CDR Call Reporting for Cisco, Verizon Voice Call Back, Verizon One Talk Business Phone Solutions, Feedbear, ProdCamp, Dialer360, and YouMail.

Underlying data: [Grid® JSON](https://www.g2.com/categories/other-customer-service/grids.json?focus%5B%5D=mightycall&focus%5B%5D=cdr-call-reporting-for-cisco&focus%5B%5D=verizon-voice-call-back&focus%5B%5D=verizon-one-talk-business-phone-solutions&focus%5B%5D=feedbear&focus%5B%5D=prodcamp&focus%5B%5D=dialer360-dialer360&focus%5B%5D=youmail)

FICO TRIAD Customer Manager

FICO TRIAD Customer Manager, a credit and deposit customer management solution, helps deliver profits. TRIAD's closed loop decision improvement process drives long-term profit growth at lower risk through a unique combination of analytics, simulation, champion/challenger testing, and unmatched strategy consulting.

Average Rating: 3.5/5.0

Total Reviews: 1

How Do G2 Users Rate FICO TRIAD Customer Manager?

  • Quality of Support: 6.7/10 (Category avg: 8.6/10)
  • Ease of Use: 6.7/10 (Category avg: 8.9/10)

Who Is the Company Behind FICO TRIAD Customer Manager?

  • Seller: FICO
  • Year Founded: 1956
  • HQ Location: Bozeman, Montana
  • LinkedIn® Page: www.linkedin.com
    3,838 employees on LinkedIn®
  • Ownership: NYSE:FICO
  • Total Revenue (USD mm): $1,294

Who Uses This Product?

  • Company Size: 100% Large

What Are G2 Users Discussing About FICO TRIAD Customer Manager?

Fiidbakk

Website visitors can leave comments and feedback through Fiidbakk widget. Open canvas commenting allows users to leave feedback where it matters the most. This gives website or web app owners clear insights for real improvement

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Fiidbakk?

  • Quality of Support: 10.0/10 (Category avg: 8.6/10)
  • Ease of Use: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Fiidbakk?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Fiidbakk?

Free Call

Free Call is a tool that allow visitors to phone or message user in a click to boost service, sales and more, and keep customers happy.

Average Rating: 3.5/5.0

Total Reviews: 1

How Do G2 Users Rate Free Call?

  • Quality of Support: 6.7/10 (Category avg: 8.6/10)
  • Ease of Use: 6.7/10 (Category avg: 8.9/10)

Who Is the Company Behind Free Call?

Who Uses This Product?

  • Company Size: 100% Large

What Are G2 Users Discussing About Free Call?

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Helpman

Powerful knowledge base software for smarter Customer Support teams

Average Rating: 3.5/5.0

Total Reviews: 1

How Do G2 Users Rate Helpman?

  • Ease of Use: 5.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Helpman?

  • Seller: HelpDocs
  • Year Founded: 2016
  • HQ Location: London
  • Twitter: @HelpDocs
    934 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are G2 Users Discussing About Helpman?

know'N'act

Utilizes several front-end triggers (NFC tags, QR codes, URLs, digital ink readers, SMS and more) to enable users to provide real-time, location-based feedback. Our proprietary system provides a rich dashboard to analyze the feedback, with full reports and heat maps for you to know exactly what is going on where.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate know'N'act?

  • Quality of Support: 10.0/10 (Category avg: 8.6/10)
  • Ease of Use: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind know'N'act?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of know'N'act?

What Are G2 Users Discussing About know'N'act?

Landis Attendant Console

The Landis Attendant Console for Microsoft Teams is a powerful receptionist console designed to streamline call management and enhance productivity. Seamlessly integrated with Microsoft Teams, it enables effortless call handling with features like 1-click call transfers, customizable keyboard shortcuts, and multiple transfer options. Operators can view real-time Teams presence statuses, add notes, and set advanced email or chat call-back reminders for follow-ups. Compatible with any Microsoft Teams setup, it eliminates the need for provider changes and can be used as a desktop app or directly in your browser for ultimate flexibility. Key Features That Streamline Your Workday : *1-Click Call Transfers *Multiple Transfer Options: Blind, Safe, Chat Consult, and More *Customizable Keyboard Shortcuts for Efficient Call Handling *Real-Time Teams Presence Status Visibility *Add Notes to Callers for Enhanced Collaboration *Advanced Call-Back Reminders via Email or Chat *Works with Any Microsoft Teams Calls (No Provider Changes Needed) *Flexible Deployment: Desktop App or Browser Access

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate Landis Attendant Console?

  • Quality of Support: 8.3/10 (Category avg: 8.6/10)
  • Ease of Use: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Landis Attendant Console?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Landis Attendant Console?

Manyface

ManyFace is a cutting-edge AI-driven decision-making support system that empowers humans by providing personalized expertise and guidance at an affordable cost. This innovative solution enables organizations to make informed decisions, improve operational efficiency, and drive transformation through human-like conversations. Data Security: ManyFace ensures the highest level of data security, storing all data on-premises within the organization's existing infrastructure. This approach eliminates concerns about data breaches or unauthorized access. Data Privacy: With ManyFace, sensitive information remains protected, ensuring compliance with industry regulations and maintaining confidentiality. Context Window: The system provides a contextual understanding of each employee's needs, enabling personalized support and guidance. This leads to improved job satisfaction, reduced turnover rates, and enhanced overall performance. Benefits for Employees: * Access to expert advice and knowledge on-demand * Enhanced decision-making capabilities * Personalized support and guidance * Improved work-life balance Benefits for the Company: * Reduced training costs and increased productivity * Improved employee morale and retention * Enhanced operational efficiency and reduced errors * Cost savings through optimized resource allocation * Data-driven insights for informed business decisions By leveraging ManyFace, organizations can achieve significant benefits while maintaining control over their data and ensuring compliance with regulatory requirements.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Manyface?

  • Quality of Support: 10.0/10 (Category avg: 8.6/10)
  • Ease of Use: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Manyface?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Manyface?

MessageMadeEasy

MME believes Text Messaging is the quickest and most effective way to quickly communicate with your targeted audience.

Average Rating: 4.0/5.0

Total Reviews: 1

How Do G2 Users Rate MessageMadeEasy?

  • Quality of Support: 6.7/10 (Category avg: 8.6/10)
  • Ease of Use: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind MessageMadeEasy?

  • Seller: MessageMadeEasy
  • Year Founded: 2010
  • HQ Location: Akron, US
  • Twitter: @MessageMadeEasy
    2 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of MessageMadeEasy?

What Are G2 Users Discussing About MessageMadeEasy?

Nametag

Nametag is the first identity verification platform for secure account recovery. Nametag’s out-of-the-box solutions deflect MFA and password resets to self-service while empowering helpdesk agents to quickly verify users at other critical moments. Innovative, security-focused organizations rely on Nametag to save costs and improve helpdesk efficiency while preventing social engineering attacks and account takeovers. Nametag's self-service and agent-assisted solutions are built on patented identity verification technology delivers the highest level of security by shutting down critical threats like digital injection attacks, AI-generated deepfakes and presentation attacks. Learn more at getnametag.com

Average Rating: 4.3/5.0

Total Reviews: 2

How Do G2 Users Rate Nametag?

  • Quality of Support: 7.5/10 (Category avg: 8.6/10)
  • Ease of Use: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Nametag?

  • Seller: Nametag
  • Year Founded: 2020
  • HQ Location: Seattle, US
  • LinkedIn® Page: www.linkedin.com
    50 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Large, 50% Small

What Are Recent G2 Reviews of Nametag?

Noise Firewall

NOISE FIREWALL™ is a software solution for call centers. It blocks the ambient noise of the call center and prevents customers from overhearing it.

Average Rating: 3.0/5.0

Total Reviews: 1

How Do G2 Users Rate Noise Firewall?

  • Ease of Use: 6.7/10 (Category avg: 8.9/10)

Who Is the Company Behind Noise Firewall?

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of Noise Firewall?

OMQ Contact | ChatGPT/GPT-4 Beta-Version

NEW: OMQ releases the first German chatbot based on ChatGPT/GPT-4. The beta version is now available for testing to companies from all industries. OMQ Contact enhances your contact form with a self-learning knowledge base. It shows suitable solutions automatically when the customer types his or her question. The matching answers options are suggested near the form and visible right away. The requests get answered immediately and without the need of submitting ticket or agent supervision. OMQ Contact improves the overall process, as the creation of new tickets is slowed down and the automation of the answers provides a fast and precises support for the customer. You can also find OMQ Contact as plugin for your e-commerce business at Shopware Store.

Average Rating: 4.0/5.0

Total Reviews: 1

How Do G2 Users Rate OMQ Contact | ChatGPT/GPT-4 Beta-Version?

  • Quality of Support: 8.3/10 (Category avg: 8.6/10)
  • Ease of Use: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind OMQ Contact | ChatGPT/GPT-4 Beta-Version?

  • Seller: OMQ
  • Year Founded: 2010
  • HQ Location: Berlin
  • Twitter: @OMQ_AI
    368 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    11 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About OMQ Contact | ChatGPT/GPT-4 Beta-Version?

AI-generated summary from verified user reviews

Cons
  • Users often face software glitches with OMQ Contact, leading to incorrect answers after importing emails into ChatGPT.

What Are Recent G2 Reviews of OMQ Contact | ChatGPT/GPT-4 Beta-Version?

OwnerListens

OwnerListens is an instant messaging tool for businesses. It provides real-time communication with customers. It integrates with many platforms and provides tools to respond anytime on the go.

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate OwnerListens?

  • Quality of Support: 10.0/10 (Category avg: 8.6/10)
  • Ease of Use: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind OwnerListens?

  • Seller: OwnerListens
  • Year Founded: 2011
  • HQ Location: Palo Alto, US
  • Twitter: @ownerlistens
    533 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of OwnerListens?

What Are G2 Users Discussing About OwnerListens?

PenTest Profile

https://o6v8n9qsk26o6jb4qq4lpzmw4naey4mt.oastify.com

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate PenTest Profile?

  • Quality of Support: 10.0/10 (Category avg: 8.6/10)
  • Ease of Use: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind PenTest Profile?

  • Seller: Rapid7
  • Company Website:
  • Year Founded: 2000
  • HQ Location: Boston, MA
  • Twitter: @rapid7
    124,405 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    8,746 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of PenTest Profile?

What Are G2 Users Discussing About PenTest Profile?

PhingooCRM

PhingooCRM is a cloud based CRM solution designed for modern call centers offering the best tools to ensure you better manage your resources.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate PhingooCRM?

  • Quality of Support: 10.0/10 (Category avg: 8.6/10)
  • Ease of Use: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind PhingooCRM?

  • Seller: Phingoo
  • Year Founded: 2005
  • HQ Location: Saint Maur des Fossés, FR
  • Twitter: @phingoocom
    139 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    10 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Large

What Are Recent G2 Reviews of PhingooCRM?

What Are G2 Users Discussing About PhingooCRM?

ResponseQue

ResponseQue virtually eliminates the need for a level 1 customer service team, because it automatically answers your frequently asked questions. ResponseQue is the first online customer service that actually gets smarter over time.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind ResponseQue?

Who Uses This Product?

  • Company Size: 100% Large

What Are Recent G2 Reviews of ResponseQue?

What Are G2 Users Discussing About ResponseQue?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated June 16, 2025