# Best Observability Software - Page 4 *By [Tian Lin](https://research.g2.com/insights/author/tian-lin)* Observability software offers comprehensive visibility into distributed systems by collecting, analyzing, and correlating telemetry data, such as logs, metrics, and traces from various components. These components include infrastructure, applications, and cloud services. These platforms provide a unified interface to detect, investigate, and resolve performance, availability, and reliability issues across complex digital environments. Organizations leverage observability tools to proactively manage system health, ensure seamless user experiences, and accelerate incident response. By correlating data across the entire stack, these platforms enable root cause analysis and support continuous delivery and performance optimization. Observability solutions are essential in modern IT environments that are characterized by microservices, hybrid clouds, and dynamic infrastructure. They facilitate real-time insights, reduce mean time to resolution (MTTR), and support data-driven decision-making. Observability software intersects with several other categories, including [application performance monitoring (APM) software](https://www.g2.com/categories/application-performance-monitoring-apm), [cloud infrastructure monitoring software](https://www.g2.com/categories/cloud-infrastructure-monitoring), [log monitoring software](https://www.g2.com/categories/log-monitoring), and [digital experience monitoring (DEM) software](https://www.g2.com/categories/digital-experience-monitoring-dem). However, observability platforms distinguish themselves by offering integrated, full-stack insights and advanced correlation capabilities. To qualify for inclusion in the Observability category, a product must: - Ingest and analyze at least two types of telemetry data like logs, metrics, or traces - Provide a unified dashboard or interface for visualizing performance across infrastructure, services, and applications - Support automated detection of anomalies or performance degradation - Enable root cause analysis by correlating data across different system layers - Offer alerting and recommendation capabilities to guide incident response and resolution ## Category Overview **Total Products under this Category:** 93 ## Trust & Credibility Stats **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 17,000+ Authentic Reviews - 93+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Best Observability Software At A Glance - **Leader:** [Sentry](https://www.g2.com/products/sentry/reviews) - **Highest Performer:** [Dash0](https://www.g2.com/products/dash0/reviews) - **Easiest to Use:** [Sentry](https://www.g2.com/products/sentry/reviews) - **Top Trending:** [Coralogix](https://www.g2.com/products/coralogix/reviews) - **Best Free Software:** [Sentry](https://www.g2.com/products/sentry/reviews) --- **Sponsored** ### ManageEngine OpManager ManageEngine OpManager offers unified network performance monitoring and fault management for your entire IT infrastructure. It provides real-time insights into the health and availability of all devices, servers, and applications, enabling quick troubleshooting and ensuring continuous network uptime. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2738&secure%5Bdisplayable_resource_id%5D=2738&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=2738&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=17351&secure%5Bresource_id%5D=2738&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fobservability-software%3Fpage%3D4&secure%5Btoken%5D=2596510fc410f2148ac2fcc12b9bfb0675b9ec08bfcba2ed5f919bd311c84040&secure%5Burl%5D=https%3A%2F%2Fwww.manageengine.com%2Fit-operations-management%2F%3Futm_source%3Dg2%26utm_medium%3Dcpc&secure%5Burl_type%5D=custom_url) --- ## Top-Rated Products (Ranked by G2 Score) ### 1. [OpenText Core Infrastructure Observability](https://www.g2.com/products/opentext-core-infrastructure-observability/reviews) OpenText™ Core Infrastructure Observability is a SaaS-based solution designed to provide comprehensive monitoring and observability across both cloud and on-premises infrastructures. It enables IT teams to swiftly discover, monitor, and unify views of diverse infrastructure components, facilitating rapid problem resolution and ensuring optimal performance. Key Features and Functionality: - Guided Workflows: Empowers users with role-specific observability tools, enhancing expertise and accelerating issue resolution. - AI-Powered Anomaly Detection: Utilizes multivariate anomaly detection to proactively identify potential issues before they escalate, minimizing downtime and service disruptions. - Unified Monitoring: Discovers and monitors a wide range of resources, including cloud services, containers, virtualization, databases, middleware, and networks, providing a holistic view of infrastructure performance. - Service Mapping with Application Topology: Visualizes dynamic application services through real-time discovery, enabling effective troubleshooting in complex cloud environments. - Integration with ITSM Tools: Offers bidirectional integration with IT Service Management tools, enhancing collaboration and keeping teams synchronized. Primary Value and Problem Solved: OpenText Core Infrastructure Observability addresses the challenges of managing complex, hybrid IT environments by offering a unified, real-time view of infrastructure health. By integrating AI-driven anomaly detection and guided workflows, it empowers IT teams to proactively detect and resolve issues, reducing downtime and improving service reliability. This solution bridges the gap between cloud and on-premises monitoring, ensuring seamless operations across diverse infrastructures. **Seller Details:** - **Seller:** [OpenText](https://www.g2.com/sellers/opentext) - **Year Founded:** 1991 - **HQ Location:** Waterloo, ON - **Twitter:** @OpenText (21,588 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2709/ (23,339 employees on LinkedIn®) - **Ownership:** NASDAQ:OTEX ### 2. [OpenText Observability](https://www.g2.com/products/opentext-observability/reviews) OpenText™ Observability is a comprehensive, full-stack observability platform designed to provide end-to-end visibility across applications, infrastructure, and networks in both cloud and on-premises environments. By leveraging OpenTelemetry-driven insights, it enables organizations to swiftly detect and resolve performance issues, ensuring optimal service delivery and enhanced user experiences. Key Features and Functionality: - Application Observability: Delivers code-level insights into application performance, allowing for rapid detection and troubleshooting of issues across cloud-native and traditional applications. - Network Observability: Offers end-to-end visibility from on-premises networks to public clouds, facilitating faster identification and resolution of network-related problems. - Cross-Cloud Monitoring: Provides insights across multiple cloud environments, breaking down infrastructure silos to enhance IT service performance. - Root-Cause Troubleshooting: Enables tracking of issues to their source, whether stemming from recent code releases or external vendors, through deep analytical insights. - Monitoring for Change: Quickly determines if performance issues are related to configuration updates, allowing for immediate problem identification. - Integration with OpenText SiteScope: Seamlessly integrates with OpenText™ SiteScope, offering centralized management and robust historical reporting capabilities. Primary Value and Problem Solved: OpenText Observability addresses the challenges of managing complex IT environments by unifying data from disparate tools to provide a clear, real-time picture of both on-premises and cloud workloads. It empowers IT operations teams to proactively monitor and manage performance, configurations, and compliance, leading to faster problem resolution and reduced mean time to repair (MTTR. By delivering developer-level insights and flexible deployment options—including SaaS, private cloud, or on-premises—OpenText Observability ensures organizations can maintain optimal performance and reliability across their entire IT estate. **Seller Details:** - **Seller:** [OpenText](https://www.g2.com/sellers/opentext) - **Year Founded:** 1991 - **HQ Location:** Waterloo, ON - **Twitter:** @OpenText (21,588 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2709/ (23,339 employees on LinkedIn®) - **Ownership:** NASDAQ:OTEX ### 3. [OpenText Operations Bridge (OpsBridge)](https://www.g2.com/products/opentext-operations-bridge-opsbridge/reviews) Micro Focus is now part of OpenText! OpenText™ Operations Bridge (OpsBridge) automatically monitors and analyzes the health and performance of Hybrid IT resources across any device, operating system, database, application, or service on all data types. With industry-leading AIOps capabilities, including event consolidation engines and noise reduction technology, it uniquely integrates end-to-end service awareness with rule and machine learning-based event correlation capabilities. Problems identified using a Vertica big data lake and machine learning, for example, to identify significant logs, can be manually or automatically remediated with flexible runbook automation and orchestration. These capabilities also apply to over 200 integrations with third-party tools and technology stacks. Executive stakeholders gain actionable insight on any device that has a browser with tailored dashboards showing vital status, business, and IT KPIs. Hybrid Cloud Monitoring for the Digital Enterprise Hybrid IT has quickly become the new normal, and IT operations teams are expected to offer both cloud and on-premises infrastructure options, whichever best meets the needs of the application or service. IT operations teams must adapt to new technologies, adopt new cloud vendors and other services chosen by the business, and monitor new applications and application releases with increasing frequency. OpenText™ OpsBridge exploits all AIOps capabilities to consolidate and analyze all your data. It reduces event volumes, isolates root-cause, and provides chatbots for ChatOps. It includes automation to remediate problems quickly while reducing human error with over 8000 provided runbook – or you can build your own. Deliver What the Business Needs When It Needs It Designed to deliver real business value, OpenText™ OpsBridge integrates all your tools and automates manual tasks. It focuses operations teams on the business services and users being impacted by automatically identifying root cause faster than ever before possible. Built-in AIOps intelligent analytics drives historical analysis, applying machine learning and 50+ patented algorithms to logs, events, metrics, and topology, which is so much more powerful than search alone. Key Benefits - Increased effectiveness (time, money, resources) of tools and services - Reduced effort and time to process service requests and resolve problems - Confidence from the lines of business in IT’s ability to deliver consistent, compliant services - Business needs and strategy that are on time and budget, and in stronger collaboration with IT - Reduced business risk, better service price performance, and accelerated time-to-market for new services Key Features - Automated Hybrid IT Discovery and Monitoring: Discovery and monitoring consolidates and exploits all your data types (events, metrics, logs, and topology) within a dynamically updated and accurate model. It shows the impact of incidents, ensuring no new service goes overlooked with dynamic top-down and bottoms-up service modeling and with monitoring automation. Aggregate all our your Hybrid IT resources into a single view with 200+ technology integrations. OpsBridge solution templates and management packs provide in-depth domain-specific monitoring, including infrastructure, databases, Microsoft environments, SAP environments, middleware, cloud, big data, application platforms, automation, load balancers, and web servers. The data is integrated into collect once store one technology (COSO), a containerized common data collection and storage for real-time streaming data ingestion and processing. - Consolidate Data and Reduce Noise: IT experts advise that the application of common data ingestion and algorithmic Big Data driven analytics to all your data is the key to improving service excellence. OpsBridge includes analytics and incorporates 50+ patents for high-speed, high-volume data analysis. Automated log, metric, and event analysis, plus anomaly detection, proactively alerts operators to abnormal activity and uncovers the most relevant insights from hundreds of millions of records to help your team better prioritize. With “time machine” replay, which correlates disparate data over any time range and in relation to topology graphs, users can visualize with ease when the problem started and find the offending resource. To enhance your control of virtualized resources and dynamically changing workloads, OpsBridge proposes optimized recipes for your resources. These recipes give you the ability to visualize resources, forecast their allocation impact, and master costs to set the right level of service. - Automated AIOps: OpsBridge incorporates all 11 AIOps capabilities, from agent-based intelligence and real-time performance analytics to multi-mode stream-based and topology-based correlation of event streams over time and across dependencies. - Robotize Processes and Remediation: With more than 8,000 runbooks to choose from, including hundreds of out-of-the-box integrations to popular IT Service Management tools, OpsBridge simplifies and accelerates the automation of tasks such as remedial actions, notifications, and recovery procedures. Orchestration of complex and conditional execution and rollback provides the means to strengthen compliance, remove manual errors, and develop IT Process Automation (ITPA) to slash costs and drive compliance, releasing rare resources for more critical business priorities. Adapting to changing circumstances is a core requirement for an agile organization. That’s the DevOps methodology, and OpsBridge supports it with: \> A dynamically updating model that reflects the deployment of new application and infrastructure instances, automatically activating the required monitoring. \> Robotized features for ChatOps-based collaboration across teams and tools such as Sitescope, OpsBridge Reporter and Operations Orchestration \> Automated tasks capture and share vital production information to the extended teams, as well as activating alternative configurations to keep your business on track. - Analyze Application Health: OpsBridge provides probes dispersed across the world to measure service quality, control SLAs, and application health. That data is also fed to COSO, processed by the AIOps based analytics, and shown in reports and dashboards. - Customize Dashboards and Reporting: The Business Value Dashboard (BVD) can exploit all the status and KPI data at your disposal to provide a TV-like, live channel of business and IT news that the BVD “paints” onto any device with a browser. BVD software can display online information—such as internet news feeds, live programs, and streaming videos—in views developed using popular office tools. BVD can consume historical data stored in COSO, preprocessing, and analyzing that data before being displayed for reporting. OpsBridge Performance Engine and BVD provide highly scalable, real-time performance collection, analysis, and graphing for hundreds of metrics and consume data from COSO. You can build and combine different metrics and IT status information into powerful dashboards you can quickly tailor into domain-specific or contextually-specific dashboard mashups. Supported Technologies Management Packs are domain-specific add-ons to OpsBridge that provide pre-programmed intelligence for that domain, domain-specific reports, and correlation rules. Full details are available here: https://www.microfocus.com/media/data-sheet/operations\_bridge\_ds.pdf - Infrastructure AIX CentOS Cluster Debian HPE-UX HyperV IBM LPAR KVM Oracle Enterprise Linux RedHat Solaris Solaris Zone SUSE Ubuntu VMware vSphere Windows XEN - Databases Cassandra Couchbase Apache CouchDB Informix Marklogic Microsoft SQL Server MongoDB MySQL Oracle Database Oracle RAC PostgreSQL Riak SAP Sybase ASE - Microsoft Environments Microsoft Active Directory Microsoft Azure Microsoft Exchange Server Microsoft IIS Microsoft SharePoint Server Microsoft Skype for Business - SAP Environments SAP SAP HANA - Middleware Apache ActiveMQ Apache Kafka Apache Tomcat Apache Web Server Glassfish IBM WebSphere Application Server iPlanet JBoss Memcached Oracle Weblogic Application Server Rabbit MQ Redis Varnish - Cloud Amazon Services (EC2, EBS, ECS, Dynamo DB, Beanstalk Services, AWS Service Status, RDS, ASG, ELB, SQS, RedShift, KMS, S3, AWS Billing, AWS Service Health Dashboards) Microsoft Azure (Azure Data Factory, Azure Data Lake, Virtual Machines, Azure SQL, Storage Account, Azure App Service Plan, Azure Web Apps, Azure Active Directory Discovery, Activity Logs, Windows Activity Logs hosted on the Azure environment, Azure Load Balancer, Multi-instance support for Storage account service) Google Cloud Platform OpenStack Kubernetes - Big Data Apache Falcon Apache Flume Apache Oozie Apache Spark Apache Storm Apache Zookeeper Hadoop (Apache, Cloudera distributions) HBase Micro Focus Vertica Database Solr - Application Platforms Docker (certified) Node.js - Automation Chef Jenkins - Generic BIND DHCP File Change Monitor FTP server Generic SMTP JMX Microsoft .NET OpenSSH Perfmon SNMP - Load Balancer HAProxy Nginx - Partner IBM AS/400 IBM DB2 IBM Mainframe - Web Server gUnicorn HTTP Lighttpd - Others Github Postfix - Integrations are connectors to other tools that bring in their data for display and analysis: Ambari AppDynamics Aternity BMC Impact Manager BMC Remedy CA Spectrum Cherwell ITSM CollectD DynaTrace APM (Compuware) Dynatrace Data Center RUM (Do IT WiSE) Dynatrace Data Center RUM (J9) Dynatrace Synthetics (Do IT Wise) ExtraHop Networks Helion Monasca HEP OneView HPE Systems Insight Manager IBM NetCool IBM Tivoli (J9) OpenText™ APM OpenText™ AppPulse Active / Mobile OpenText™ ArcSight Logger / ESM OpenText™ AppManager OpenText™ Network Node Manager i (NNMi) OpenText™ Operations Manager for UNIX OpenText™ Operations Manager for Windows OpenText™ Service Manager OpenText™ Universal CMDB Microsoft SCOM Nagios New Relic Nutanix Oracle Enterprise Manager Propel Service Exchange RemedyForce / Salesforce SAP Solution Manager Service Anywhere ServiceNow (AppLink) ServiceNow (Do IT WiSE) Solarwinds Network Performance Monitor Solarwinds Server and Application Monitor Splunk VMWare vCenter Operations Manager VMware vRealize Operations (VROPS) xMatters Zabbix Zenoss **Average Rating:** 4.0/5.0 **Total Reviews:** 16 **Seller Details:** - **Seller:** [OpenText](https://www.g2.com/sellers/opentext) - **Year Founded:** 1991 - **HQ Location:** Waterloo, ON - **Twitter:** @OpenText (21,588 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2709/ (23,339 employees on LinkedIn®) - **Ownership:** NASDAQ:OTEX **Reviewer Demographics:** - **Top Industries:** Information Technology and Services, Retail - **Company Size:** 106% Enterprise, 3% Mid-Market #### Pros & Cons **Pros:** - Infrastructure Monitoring (1 reviews) - Monitoring (1 reviews) - Monitoring Ease (1 reviews) - Monitoring Services (1 reviews) **Cons:** - Delay Issues (1 reviews) - Delays (1 reviews) - Logging Issues (1 reviews) - Log Management (1 reviews) - Poor Customer Support (1 reviews) ### 4. [Process Radar](https://www.g2.com/products/process-radar/reviews) Process Radar is a process intelligence platform for IT service management. It automatically analyzes ticket workflow data to detect structural anomalies — routing loops, bottlenecks, cascade effects, and capacity issues — that traditional dashboards miss. Instead of more charts, Process Radar surfaces prioritized situations with clear delegation workflows, helping IT leaders identify where to invest in efficiency, gain systemic visibility beyond conflicting perspectives, and find the highest-leverage intervention points. **Seller Details:** - **Seller:** [DataKyra](https://www.g2.com/sellers/datakyra) - **Year Founded:** 2018 - **HQ Location:** Zorneding, DE - **LinkedIn® Page:** https://www.linkedin.com/company/datakyra/ (2 employees on LinkedIn®) ### 5. [Riverbed NPM+](https://www.g2.com/products/riverbed-technology-riverbed-npm/reviews) Riverbed NPM+ is a SaaS-based network observability solution that provides IT teams with unparalleled visibility into network performance across diverse environments, including remote work setups, cloud-native infrastructures, and Zero Trust architectures. By utilizing the Riverbed Unified Agent, NPM+ collects packet data at every user and server endpoint before encryption, effectively eliminating blind spots caused by encrypted tunnels and ensuring comprehensive monitoring capabilities. Key Features and Functionality: - Comprehensive Packet Capture: NPM+ captures and analyzes packet data from all endpoints, including remote users, hybrid access points, cloud services, and Zero Trust environments, ensuring no area of the network is left unmonitored. - Simplified Deployment and Management: The Riverbed Unified Agent streamlines the deployment process by consolidating monitoring capabilities into a single, lightweight footprint, reducing complexity and administrative overhead. - Advanced Diagnostics and Troubleshooting: NPM+ offers smart, interactive workflows that facilitate rapid root cause analysis, diagnostics, and resolution, minimizing downtime and enhancing service availability. - Unified Communications Monitoring: The solution provides real-time monitoring for VoIP and video conferencing platforms, including Microsoft Teams, Zoom, WebEx, and Google Meet, ensuring optimal performance of unified communications. - Enhanced Security Monitoring: NPM+ integrates security monitoring alongside network performance metrics, allowing IT teams to detect potential security threats while managing performance, thereby safeguarding sensitive data. Primary Value and User Solutions: Riverbed NPM+ addresses the critical need for comprehensive network visibility in today's complex IT landscapes. By eliminating blind spots caused by encrypted tunnels and remote work scenarios, it empowers IT teams to detect and resolve issues swiftly, reducing downtime and ensuring superior service availability. The solution's advanced diagnostics and unified communications monitoring enhance overall network performance, while its security monitoring capabilities protect against potential threats. Ultimately, NPM+ enables organizations to maintain optimal network health, support seamless remote work experiences, and uphold stringent security standards. **Seller Details:** - **Seller:** [Riverbed Technology](https://www.g2.com/sellers/riverbed-technology) - **Year Founded:** 2002 - **HQ Location:** San Francisco, CA - **Twitter:** @RIVERBED (23,892 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/7796/ (1,595 employees on LinkedIn®) ### 6. [Riverbed Portal](https://www.g2.com/products/riverbed-portal/reviews) Riverbed Portal is a centralized, dynamic visibility solution that integrates user experience, application, and network data into unified dashboards. This comprehensive observability platform enables IT teams to quickly detect and resolve issues, enhancing performance management across the enterprise. By providing a single source of truth, Riverbed Portal redefines how organizations visualize, monitor, and troubleshoot problems, allowing resources to focus on strategic initiatives. Key Features and Functionality: - Total Visibility: Offers holistic visibility across the entire enterprise, including on-premises, private, public, and hybrid cloud environments, all accessible from a single dashboard. - Improved IT Collaboration: Unifies data from network flows, packets, device metrics, application transactions, user experiences, and synthetic tests into a powerful console, enabling seamless collaboration among IT operations teams. - Accelerated Diagnosis and Resolution: Provides a unified view of the IT environment, revolutionizing how organizations visualize, monitor, and troubleshoot applications, thereby speeding up issue resolution. Primary Value and User Solutions: Riverbed Portal simplifies performance management by consolidating diverse data sources into cohesive dashboards, offering comprehensive observability. This integration allows IT teams to detect and resolve issues swiftly, improving overall operational efficiency. By serving as a single source of truth, it enhances collaboration, reduces downtime, and frees up resources for strategic projects, ultimately delivering valuable insights across the enterprise. **Seller Details:** - **Seller:** [Riverbed Technology](https://www.g2.com/sellers/riverbed-technology) - **Year Founded:** 2002 - **HQ Location:** San Francisco, CA - **Twitter:** @RIVERBED (23,892 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/7796/ (1,595 employees on LinkedIn®) ### 7. [Sematext Cloud](https://www.g2.com/products/sematext-cloud/reviews) Sematext Cloud is an innovative, unified platform with all-in-one solutions for infrastructure monitoring, application performance monitoring, log management, real user monitoring, and synthetic monitoring to provide unified, real-time observability of your entire technology stack. It's used by organizations of all sizes and across a wide range of industries, with the goal of driving collaboration between engineering and business teams, reduce the time of root-cause-analysis, understand user behavior and track key business metrics. **Average Rating:** 4.7/5.0 **Total Reviews:** 38 **Seller Details:** - **Seller:** [Sematext](https://www.g2.com/sellers/sematext) - **Year Founded:** 2007 - **HQ Location:** Brooklyn, NY - **Twitter:** @sematext (3,763 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/294493/ (16 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Information Technology and Services - **Company Size:** 47% Mid-Market, 45% Small-Business ### 8. [ServiceNow Cloud Observability (formerly LightStep)](https://www.g2.com/products/servicenow-cloud-observability-formerly-lightstep/reviews) Lightstep’s observability platform is the easiest way for developers and SREs to monitor health and respond to changes in cloud-native applications. Powered by cutting-edge distributed tracing and a groundbreaking metrics database, and built by the team that launched observability at Google, Lightstep’s Change Intelligence provides actionable insights to help teams answer the question “What caused that change? Lightstep empowers reliability and observability managers to minimize the impact of outages, improve software performance, and build org-wide standards to drive adoption and automation. **Average Rating:** 4.6/5.0 **Total Reviews:** 19 **Seller Details:** - **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow) - **Year Founded:** 2004 - **HQ Location:** Santa Clara, CA - **Twitter:** @servicenow (54,113 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (32,701 employees on LinkedIn®) - **Ownership:** NYSE:NOW **Reviewer Demographics:** - **Top Industries:** Computer Software - **Company Size:** 45% Enterprise, 35% Mid-Market ### 9. [ServicePilot](https://www.g2.com/products/servicepilot/reviews) ServicePilot is a comprehensive, intelligent observability platform designed to help organizations maintain high‑performing, resilient IT environments. By unifying metrics, traces, logs and topology insights into a single, cohesive solution, ServicePilot enables IT teams to detect issues earlier, troubleshoot faster and prevent outages before they impact users or business operations. Its mission is simple: deliver full‑stack visibility that empowers organizations to ensure the continuity, reliability and performance of their digital services. Modern IT environments are increasingly complex, spanning on‑premise infrastructure, hybrid architectures, cloud‑native applications and legacy systems that still play a critical role. ServicePilot brings clarity to this complexity by consolidating monitoring across: - Servers - Networks - Applications - Websites - Databases - Telephony systems - Mainframes - IT and IoT infrastructure - And more. This unified approach eliminates operational silos and provides a single source of truth for IT operations, DevOps and SRE teams. At the core of the platform is an intelligent analytics engine that correlates data from every layer of the stack. By combining real‑time telemetry with automated detection, dynamic dashboards and contextual insights, ServicePilot helps teams quickly identify root causes, reduce mean time to resolution and optimize performance. Whether the challenge is application latency, network degradation, infrastructure saturation, or service disruptions, ServicePilot equips teams with the visibility and intelligence needed to act decisively. Beyond monitoring, ServicePilot delivers a scalable observability foundation that grows with the organization. Its extensive library of integrations, customizable dashboards and automated discovery capabilities make it easy to adapt to evolving architectures and emerging technologies. With a focus on simplicity, speed and actionable insights, ServicePilot helps IT teams shift from reactive firefighting to proactive service assurance. ServicePilot continues to innovate to meet the demands of modern IT operations, offering a powerful, unified platform that strengthens reliability, improves user experience and supports long‑term digital transformation. ServicePilot is available in both SaaS and On‑Premise deployment models, offering flexibility for organizations with diverse operational, regulatory, or security requirements. Enterprises, government agencies and managed service providers rely on ServicePilot to support mission‑critical environments where uptime, performance and compliance are non‑negotiable. **Seller Details:** - **Seller:** [ServicePilot](https://www.g2.com/sellers/servicepilot) - **Year Founded:** 2001 - **HQ Location:** Pornichet, FR - **Twitter:** @ServicePilot (39 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/servicepilot (10 employees on LinkedIn®) ### 10. [Splunk IT Service Intelligence‎ (ITSI)](https://www.g2.com/products/splunk-it-service-intelligence-itsi/reviews) Splunk IT Service Intelligence (ITSI) is an AIOps and event management solution that correlates and applies machine learning to all data for real-time, predictive performance monitoring and integrated IT management workflows. This enables teams to prevent incidents before they impact the business, and detect, respond and resolve incidents all from one place. **Average Rating:** 4.9/5.0 **Total Reviews:** 5 **Seller Details:** - **Seller:** [Cisco](https://www.g2.com/sellers/cisco) - **Year Founded:** 1984 - **HQ Location:** San Jose, CA - **Twitter:** @Cisco (721,388 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,742 employees on LinkedIn®) - **Ownership:** NASDAQ:CSCO **Reviewer Demographics:** - **Company Size:** 80% Enterprise, 20% Small-Business ### 11. [SquaredUp](https://www.g2.com/products/squaredup-squaredup/reviews) SquaredUp is a unified observability portal. Say goodbye to blind spots and data silos. Using data mesh and cutting-edge data visualization, SquaredUp gives IT and engineering teams one place to see everything that matters. Bring together data from across your tech stack without the headache of moving the data. Unlike other monitoring and observability tools that rely on a data warehouse, SquaredUp leaves your data where it is, plugging directly into each data source to index and stitch the data together using a data mesh. Teams have one place to go where they can search, visualize, and analyze data across all their tools. Take control of infrastructure, application, and product performance with unified visibility. Learn more at squaredup.com What you get: \> Cutting-edge data visualization \> Access to 100+ data sources \> Any custom data source via Web API \> Multi-cloud observability \> Cost monitoring \> Unlimited dashboards \> Unlimited monitors Key features: \> Out-of-box dashboards \> Simple, flexible dashboard designer \> Real-time monitoring \> High-level roll-up views \> Object drill downs \> Notifications (Slack, Teams, email, etc.) \> SQL analytics Free for up to 3 users. Head over to SquaredUp - The Unified Observability Portal to learn more \>\>\> https://squaredup.com/ We also have a dedicated SCOM product, Dashboard Server for SCOM. See our product page to learn how we help to transform SCOM with end-to-end visibility \>\>\> https://ds.squaredup.com/ To find out what plan is best for you, go to \>\>\> https://squaredup.com/pricing/ **Average Rating:** 4.9/5.0 **Total Reviews:** 15 **Seller Details:** - **Seller:** [SquaredUp](https://www.g2.com/sellers/squaredup-a3718528-f219-4047-b8f5-3a20303868d1) - **Year Founded:** 2011 - **HQ Location:** Maidenhead, GB - **Twitter:** @squared_up (1,174 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/squared-up-limited/ (94 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 60% Enterprise, 33% Mid-Market #### Pros & Cons **Pros:** - Dashboard Customization (1 reviews) - Dashboard Design (1 reviews) - Dashboard Quality (1 reviews) - Dashboards (1 reviews) - Dashboard Usability (1 reviews) **Cons:** - Complexity (1 reviews) - Complex Setup (1 reviews) - Configuration Difficulty (1 reviews) - Difficult Configuration (1 reviews) - Difficult Learning (1 reviews) ### 12. [Sycope](https://www.g2.com/products/sycope/reviews) Sycope was created and developed by engineers who have been working in the fields of network performance, application efficiency, and IT security for over 20 years. Our mission is to provide intelligent tools that automate network monitoring, ensuring the stability, security, and performance of IT infrastructures worldwide. Sycope is a real-time network traffic monitoring and security tool. It addresses the challenges posed by limited visibility, unpredictable network and application performance, and increasing cybersecurity threats, using four smart modules: Visibility, Performance, Security, and Asset Discovery. What differentiates Sycope? Collecting data from sources that others cannot Automatic alerting based on multiple data sources Customizable without development Scalable data retention – compliance, security, performance Business continuity – constant high performance 24/7 **Seller Details:** - **Seller:** [Sycope](https://www.g2.com/sellers/sycope) - **Year Founded:** 2019 - **HQ Location:** Warszawa, PL - **Twitter:** @SycopeIT (18 Twitter followers) - **LinkedIn® Page:** https://pl.linkedin.com/company/sycope (23 employees on LinkedIn®) - **Phone:** +48 691 512 219 ### 13. [Uila](https://www.g2.com/products/uila/reviews) Uila with its Application-Centric Infrastructure Monitoring and Analytics identies performance bottlenecks for business-critical services & plans Workload Migration strategies for Private & Hybrid Cloud environments. **Seller Details:** - **Seller:** [Uila](https://www.g2.com/sellers/uila) - **Year Founded:** 2013 - **HQ Location:** Santa Clara, US - **Twitter:** @Uila_Inc (478 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/uila (16 employees on LinkedIn®) ### 14. [UpRock Prism](https://www.g2.com/products/uprock-prism/reviews) UpRock’s top-tier rewards program empowers millions to earn passive income by sharing their unused internet, fueling the largest mobile-first DePIN network. This global data engine powers three core UpRock Prism products with DePIN precision: real-time web crawling, distributed uptime monitoring, and global network stress testing. UpRock Prism combines the power of millions of real devices and AI insights to provide superior observability on your digital operations and deliver unmatched web intelligence. It transforms the internet into a live, queryable database for uptime monitoring, intelligence gathering, and performance analysis - all verifiable at prism.uprock.com. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Seller Details:** - **Seller:** [UpRock Prism ](https://www.g2.com/sellers/uprock-prism) - **Year Founded:** 2022 - **HQ Location:** N/A - **Twitter:** @UpRockCom (332,534 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/uprock/ (30 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Small-Business #### Pros & Cons **Pros:** - Real-time Monitoring (1 reviews) ### 15. [Verax OSS/BSS Suite](https://www.g2.com/products/verax-oss-bss-suite/reviews) Verax NMS & APM is a network monitoring software that reduces costs of IT service delivery, shortens downtimes and increases customer satisfaction levels through streamlining processes of business service management, problem detection and resolution. **Seller Details:** - **Seller:** [Verax Systems](https://www.g2.com/sellers/verax-systems) - **Year Founded:** 2003 - **HQ Location:** Plano, US - **LinkedIn® Page:** https://www.linkedin.com/company/verax-systems/ (16 employees on LinkedIn®) ### 16. [Virtana Platform](https://www.g2.com/products/virtana-platform/reviews) Virtana delivers the industry's deepest hybrid infrastructure observability platform, empowering enterprises to ensure the availability, efficiency, and resiliency of their mission-critical services. Our AI-powered platform unifies visibility across on-premises, cloud, and Kubernetes environments, providing comprehensive real-time insights and intelligent automation. Key differentiators: · AI-driven early warning system and automated root cause analysis · Comprehensive topology discovery and mapping across your entire IT estate · Consolidated alerts with policy-based noise reduction · Natural language infrastructure querying through Virtana Copilot · Vendor-agnostic platform supporting both on-premises and cloud deployments Organizations choose Virtana to: · Reduce mean time to resolution (MTTR) through AI-powered automation · Lower infrastructure costs with intelligent optimization · Improve team productivity by eliminating alert noise · Support demanding AI workloads with deep infrastructure insights · Transform infrastructure from a cost center to a strategic asset Whether you're managing traditional IT, hybrid environments, or advanced AI data centers, Virtana provides the deep observability and intelligent automation needed to drive operational excellence and accelerate digital transformation. **Average Rating:** 4.3/5.0 **Total Reviews:** 35 **Seller Details:** - **Seller:** [Virtana](https://www.g2.com/sellers/virtana) - **Year Founded:** 2008 - **HQ Location:** N/A - **Twitter:** @VirtanaCorp (9,437 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/virtanacorps/ (159 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 53% Enterprise, 26% Mid-Market ### 17. [VirtualWisdom](https://www.g2.com/products/virtualwisdom/reviews) VirtualWisdom platform provides visibility into real-time performance, health, and utilization metrics throughout the open systems stack. **Average Rating:** 3.0/5.0 **Total Reviews:** 1 **Seller Details:** - **Seller:** [Virtana](https://www.g2.com/sellers/virtana) - **Year Founded:** 2008 - **HQ Location:** N/A - **Twitter:** @VirtanaCorp (9,437 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/virtanacorps/ (159 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Small-Business ### 18. [vuSmartMaps](https://www.g2.com/products/vusmartmaps/reviews) vuSmartMaps is a powerful observability platform that utilizes Artificial Intelligence and Machine Learning to observe the performance of applications, infrastructure components, and network devices, ensuring business continuity and improving customer satisfaction. Its AI and ML capabilities enable proactive measures such as root cause analysis for faster incident resolution and prediction-based prevention to avoid incidents altogether. **Seller Details:** - **Seller:** [VuNet Systems](https://www.g2.com/sellers/vunet-systems) - **Year Founded:** 2014 - **HQ Location:** Bangalore, IN - **Twitter:** @vunetsystems (148 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/vunet-systems (238 employees on LinkedIn®) ## Parent Category [Monitoring Software](https://www.g2.com/categories/monitoring) ## Related Categories - [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm) - [Cloud Infrastructure Monitoring Software](https://www.g2.com/categories/cloud-infrastructure-monitoring) - [Enterprise Monitoring Software](https://www.g2.com/categories/enterprise-monitoring)