I like that Firetiger has significantly helped in reducing the time spent working with tooling to access metrics and logs. It's beneficial because I can ask questions like why a service is down and get pretty accurate answers fairly quickly. The investigate feature is particularly useful; it's a simple chat prompt that integrates all areas I've mentioned, helping to determine the root cause of problems. We also use it for researching and debugging software, not just in production. Additionally, we use the agents feature to proactively understand system components and changes. Firetiger has several integrations, like with PagerDuty, Linear, Sentry, and Slack, which we are taking advantage of. Getting log and metric data ingested was relatively easy, making the initial setup very manageable. Overall, I'd probably rate it a 10 for its usefulness and recommend people try it. Review collected by and hosted on G2.com.

When we onboarded, we needed to give the system more system knowledge, and we just didn't really quite understand how to do that initially. Working with the Firetiger team a little bit, we were able to figure that out, and that significantly improved how the system worked for us. Review collected by and hosted on G2.com.