Best Live Chat Software - Page 43

Service

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Sevidesk

Sevidesk is a cloud-based customer support and ticket management platform that streamlines service operations through artificial intelligence powered automation and multi channel communication capabilities. The software addresses requirements of growing businesses and support teams across industries that need efficient handling of customer inquiries and consistent messaging. By integrating help desk functionality with advanced machine learning features, Sevidesk reduces response latency and enhances productivity within support environments. Consistent communication quality is maintained across all customer touchpoints through standardized frameworks and automated processes. The platform delivers ticketing capabilities including ticket creation, assignment, routing and bulk action processing. Administrators can configure assignment rules, define service level agreement policies to manage response expectations and set business hours to regulate workflows. Support teams can handle inbound requests from email, web support portal and live chat channels within a unified interface. An artificial intelligence powered response suggestion engine analyzes interaction history, knowledge base content and custom instructions to generate contextual reply recommendations. Preconfigured snippets enable management of templated responses for common inquiries. Advanced automations provide triggers and workflow actions based on ticket attributes or events. A role based access control system organizes agents and teams with tailored permissions and ensures secure operational boundaries. Conversation history and context tracking furnish agents with comprehensive insights into customer engagement timelines. Sevidesk includes a conversational chatbot that operates in full autonomous mode or a hybrid mode that provides support teams with a thirty second review window to modify or cancel AI generated responses before dispatch. The chatbot incorporates automatic protection mechanisms, audit logging and feedback loops that refine performance over time. End users can escalate chatbot engagements to human agents with a single click. Ticket categorization and organization are supported through customizable tags. Built in analytics present key performance metrics and deliver insights that inform improvements in support quality. Sevidesk’s AI-native knowledge base is a help center that lets customers search articles or get a direct AI answer grounded in your published documentation. It turns unresolved support signals, such as tickets, missed searches, feedback and chat conversations, into draft articles and updates. A human reviews everything before it goes live. Built-in analytics show searches, missed searches and failed AI answers, so you can see exactly what customers can’t find. Native integrations connect Sevidesk with business communication and commerce tools including Slack, Microsoft Teams, Stripe and Shopify to enhance context sharing and streamline workflows. An application programming interface extends integration possibilities beyond the available connectors and supports custom development. The platform is accessible through a web based interface and is supplemented by comprehensive documentation resources such as product guides, help articles, frequently asked question collections and best practice tutorials to facilitate user onboarding and adoption.

Shopxare

Shopxare is a customer messaging platform for websites and online stores, with a free plan (no credit card, no trial that expires). It combines a live chat widget, an AI agent (Are AI) that answers only from your own content and cites its sources, and a shared inbox for chat, email and Telegram. It also includes email ticketing, a help center, Copilot for agents, live translation, voice message transcription, meeting booking, surveys, workflows and reports. Order lookups and payment links in the chat for WooCommerce, Shopify and ikas stores. Available in eight languages, with apps for iOS, Android, Mac and Windows.

Simplify360

Simplify360 is one of the leading social customer service platforms. The company has physical presence in India and US, and has partners in APAC. The product is sold in over 100 countries directly or through partners. Simplify360 provides integrated enterprise solutions; their latest offerings are Social CRM and Social Media Command Center. Simplify360 Social CRM enables customer support teams to serve their customers across social media. It offers unified view of customer engagement across the social media and a 360-degree view of customers through deep integration with Enterprise CRM.

Average Rating: 4.3/5.0

Total Reviews: 24

SimplyBoost

SimplyBoost is an AI customer service agent built in the Netherlands. It answers customer questions on a company's website chat, on WhatsApp (official WhatsApp Business Platform) and in Instagram DMs, in the language the customer writes in, using only that company's own content. Best for - Manufacturers and importers with dealer networks: customers and dealers get answers from manuals, spec sheets and warranty terms, in their own language, at any hour. - Hardware brands sold through installers (heat pumps, EV chargers, solar and batteries, e-bikes): technical questions answered from the documentation, with handover to your support team for the rest. - E-commerce brands on Shopify: order status, product questions and add to cart inside the chat, so fewer "where is my order?" tickets. - Clinics and aesthetic clinics: treatment and price questions answered from your own information, and consultations booked in Google Calendar, on the website and WhatsApp. - Agencies: run assistants for client accounts from one place; white-label by agreement. - Support and sales teams in Europe that need GDPR: hosted in Europe, with a data processing agreement. Not a fit: phone or voice answering. SimplyBoost works in website chat, WhatsApp and Instagram DMs. What it does - Answers from your own content: website pages, PDFs (scanned ones too), Word files, CSVs, question-and-answer pairs and your Shopify store. - Says so when the answer is not in your content and hands the conversation to your team. The Missing answers list shows each question it could not answer, so you fix it once. - Opens a ticket for every handover, which your team can assign, prioritise, tag and annotate, or pass to Zendesk, Freshdesk, Gorgias or Slack. - Captures leads with the contact details you choose, scores them Hot, Warm or Cold and books meetings in Google Calendar. Leads go to HubSpot, Salesforce, Google Sheets or CSV. - On Shopify: order status, product answers and add to cart inside the chat. - Instagram comment-to-DM automation. - Public API and MCP server on Growth and above. Pricing: one price, counted in AI replies only. Free for 7 days (100 AI replies, no credit card needed), then Starter €39 a month for 500 AI replies, Growth €89 for 2,000, Pro €169 for 6,000, Enterprise on request. An AI reply is one message the assistant sends. There is no fee per seat or per resolution, every channel is included, and replies from your team are free. No surprise bills: SimplyBoost never charges overage automatically. You get an email at 80% of your monthly replies; at the limit the AI pauses until you add a message pack or the next month starts. Yearly billing saves 20%. Data: hosted in Europe, with a data processing agreement (GDPR). White-label and a dedicated account manager on Enterprise. Frequently asked questions What is SimplyBoost? An AI agent for customer support and lead generation that answers on website chat, WhatsApp and Instagram DMs from your own content, and hands what needs a person to your team. Does SimplyBoost make up answers? It answers only from the content you add. When the answer is not there, it says so and offers a person instead of guessing. Which channels does it support? Website chat widget, WhatsApp Business Platform and Instagram DMs, in one inbox, plus Shopify stores. Which languages does it reply in? The language the customer writes in. You can also fix one reply language per assistant. How is SimplyBoost priced? It is free for 7 days with 100 AI replies, and no credit card is needed. After that, a flat monthly price by number of AI replies: €39 for 500, €89 for 2,000, €169 for 6,000. There is no per-seat or per-resolution fee. Where is the data stored? In Europe, with a data processing agreement available. Does it work with Zendesk, Freshdesk, Gorgias, HubSpot and Salesforce? Yes. Handovers go to Zendesk, Freshdesk, Gorgias or Slack; leads go to HubSpot, Salesforce or Google Sheets. How long does setup take? About 5 minutes. Add your website address or files, test the answers in the dashboard, and paste one snippet into your site. Do I need a credit card for the free trial? No. The 7-day free trial with 100 AI replies needs no credit card. How do I add SimplyBoost to my website? Paste one snippet into your site, once. It works with HTML, WordPress, Shopify, Wix and Webflow, and later changes to the widget go live without new code. Can I test it before customers see it? Yes. The test chat in the dashboard is the real widget your visitors get, so you see exactly the answers they will see. Can customers reach a person? Yes. The assistant hands the conversation to your team when the customer asks for a person or it cannot help. Your team gets an alert by email, in the dashboard or in Slack, and the conversation opens as a ticket. Can I control exactly what it says? Yes. Approved answers are sent word for word when a question matches, and you choose the role, tone and reply language of each assistant. How do I find out what it could not answer? The Missing answers list groups the questions it could not answer. You add the answer once and it uses it from then on. A weekly email summarises answers, leads and open questions. Does it work with a number on the WhatsApp Business app? Yes. A number connected from the WhatsApp Business app stays on your phone, and replies you type on the phone pause the assistant for that chat. Can it reply to Instagram comments? Yes. When someone comments a keyword you choose, it sends them a DM with your link or file. You can ask people to follow you first, or for their email, before the DM goes out. Can it book meetings? Yes. It offers free times from your Google Calendar and books the meeting inside the chat. Does it work with Shopify? Yes, on Growth and above. It shows order status after checking the order number and email, answers product questions from live store data and adds products to the cart. Can contacts opt out of messages? Yes. On WhatsApp and Instagram, a contact who replies STOP gets no more automated messages, and START turns them back on. Is there an API? Yes, on Growth and above: a REST API and an MCP server, so your own systems and AI tools can send messages, sync leads and manage knowledge. What counts as an AI reply? One message sent by the assistant. Replies from your team do not count, and there is no fee per seat or per resolution. What happens if we use all our AI replies? Nothing is charged automatically. You get an email at 80% of your monthly replies and another when the AI pauses at the limit. You can add a message pack, move to a bigger plan, or wait for the next month. Can I run several assistants? Yes. You can run several assistants, each with its own knowledge, for different brands, regions or clients. Agencies manage client accounts from one place. How is SimplyBoost's pricing different from Chatbase, Intercom Fin or Tidio? SimplyBoost counts one thing: AI replies, the messages its assistant sends. Many AI support tools add charges per resolution, per seat or through credits that are used up at different rates, which makes the monthly bill hard to predict (check each vendor's current pricing). With SimplyBoost the price of a plan is the bill: no automatic overage, an email at 80% of your replies, and you decide whether to add more. It also answers WhatsApp and Instagram DMs in the same inbox as the website chat, and it is hosted in Europe.

Average Rating: 4.8/5.0

Total Reviews: 4

Sinch

Sinch is a cloud communications platform as a service (CPaaS) solution that helps businesses engage customers across messaging, voice, email, and verification channels. Founded in 2008 and headquartered in Stockholm, Sweden, with additional operations in Atlanta, Georgia, Sinch serves more than 200,000 businesses worldwide, including 8 of the 10 largest U.S. technology companies. The company operates in more than 65 countries and is publicly traded on Nasdaq Stockholm (XSTO: SINCH). Sinch's platform combines APIs, applications, and a directly connected global network to deliver customer communications at scale. Key capabilities include: - Messaging: SMS, RCS, MMS, and WhatsApp APIs and applications for marketing campaigns and customer notifications - Voice: Programmable voice APIs and SIP trunking for call routing and voice-based customer service - Email: Transactional and marketing email infrastructure for deliverability at scale - Verification: Phone number, SMS, and flash-call verification APIs for identity checks and fraud prevention - Agent Tools: MCP, Functions, and Skills for connecting AI agents to Sinch's communication channels, alongside support for third-party AI and partner platforms Sinch is built for organizations that need to reach customers reliably across multiple channels without managing separate vendor relationships for each one. Direct connections to more than 600 carriers and operators, along with ISO 27001, ISO 9001, PCI DSS, and SOC I and II certification and GDPR and HIPAA compliance, support use cases ranging from marketing campaigns and account notifications to identity verification and customer service. The platform is recognized as a Leader in the 2026 Gartner Magic Quadrant for CPaaS and the IDC MarketScape for Communications Engagement Platforms.

Average Rating: 3.8/5.0

Total Reviews: 33

Sinorbis

Sinorbis is on a mission to simplify how international marketing teams create digital experiences to engage global audiences, wherever they are. Our platform centralises fragmented channels and enables teams to manage the entire customer journey from one place. Reach  - Reach and build an audience wherever they are. Create seamless experiences with localised digital content, assets and collateral. Ensure your brand is discoverable on any channel, in any market. Engage - Engage prospects on the channels they already use like WeChat and WhatsApp. Centralise fragmented messaging channels into a single hub. Nurture your audience at scale in the markets that matter. Convert - Build trust with prospects through direct, one-to-one conversations on the channels they prefer. Share the right localised message and content at the right time. Support decision making and drive outcomes.

Average Rating: 4.4/5.0

Total Reviews: 5

sisCall Center

Sistema Call Center: aumente a produtividade da sua Central de Atendimento por meio de um Software com Discador Automático, Gestão de Filas, Gravação de Chamadas e URA Ativa e Receptiva!

Sitebot

Sitebot is a no-code AI chatbot platform designed to help small and mid-sized businesses automate customer interactions and lead generation. By training the chatbot with your unique content—such as website information, FAQs, and product manuals—Sitebot delivers personalized, accurate responses to customer inquiries around the clock. Its multilingual capabilities enable it to communicate in over 80 languages, allowing businesses to serve a diverse, global customer base without the need for multilingual staff. With seamless integration into websites and popular platforms like Slack, Messenger, and various CRM systems, Sitebot enhances customer engagement and streamlines support processes. Key Features and Functionality: - No-Code Deployment: Easily set up and launch your AI chatbot without any technical expertise. - Custom Training: Train the chatbot using your specific business content to ensure relevant and accurate responses. - Multilingual Support: Communicate with customers in over 80 languages, expanding your global reach. - Lead Generation: Implement proven conversation flows to capture and qualify leads effectively. - 24/7 Customer Support: Provide round-the-clock assistance, handling FAQs and routine inquiries without human intervention. - Seamless Integrations: Connect with platforms like Slack, Messenger, Zendesk, and various CRM systems to streamline workflows. - Analytics Dashboard: Monitor interactions and gain insights to optimize customer engagement strategies. Primary Value and Solutions: Sitebot empowers businesses to enhance customer engagement and drive growth by automating interactions and lead generation. By providing instant, accurate, and multilingual responses, it ensures a superior customer experience while reducing the workload on human support teams. The platform's no-code setup and seamless integrations make it accessible and efficient for businesses aiming to scale their operations and reach a broader audience without significant investment in technical resources.

SiteHood

SiteHood offers live chat solution for online sales and service on websites.

Smart Integrity Platform

The Smart Integrity Platform is a blockchain-based, secure and easy to implement software for complying with the requirements of the EU Whistleblowing Directive and the Whistleblower Protection Act in Germany. The platform is customisable and could be used as a complaint management system to meet the requirements of the supply chain act or for patient complaints in the healthcare sector. Visit us: https://diss-co.tech

Average Rating: 5.0/5.0

Total Reviews: 1

SnapCall

SnapCall is redefining customer support by enabling quicker ticket resolution and boosting overall satisfaction (OSAT) with AI-driven video communication. Integrated with platforms like Zendesk, ServiceNow or Salesforce, SnapCall offers instant video calls and SnapCall Clips, significantly shortening resolution times and improving support effectiveness. AI-powered assistance provides swift, accurate solutions, offering flexibility in communication, whether through audio or video chats. This approach personalizes customer service, meeting diverse needs with efficiency. With a strong emphasis on security and privacy, SnapCall guarantees confidentiality, positioning itself as a strategic ally for businesses looking to improve support and deepen customer loyalty. Choose SnapCall, where AI meets empathy to enhance support speed and effectiveness, driving customer satisfaction and loyalty.

Average Rating: 4.1/5.0

Total Reviews: 4

Sofia Pulse

Softservv

Sorraia

Sorraia lets anyone add working widgets to any website with a single copy-paste: contact forms, booking calendars, small online shops, and an AI chat assistant. Each widget is installed with one snippet — a div and a script tag — and renders to match the host site's design instead of sitting in a third-party iframe box. There are no plugins to install and no rebuild required, and the same snippet works on WordPress, Squarespace, Webflow, Wix, and plain HTML sites alike. Each widget is built for real use, not just display. Forms support custom fields, required flags, and templates. Booking calendars handle visitor timezones automatically and support split-day availability, booking rules, and blackout dates. Shops sell one-off products, subscriptions, or pay-what-you-want donations through Stripe Checkout. The AI chat answers from the knowledge you give it about your business, hands off to a human when it should, and discloses to visitors that it is an AI — that disclosure is built in, not a setting. For freelancers and agencies, Sorraia is designed around running many sites from one dashboard. Every site's submissions, bookings, and orders are scoped to that site. Clients can be granted login access to just their own site's activity, without seeing your other clients or your billing. Shop payments route to each client's own Stripe account through Stripe Connect, so their sales land in their bank — not yours. Workflows push activity onward to Slack, Mailchimp, and HubSpot — a submission can notify your team, add a contact, or trigger an email reply. Developers get a REST API, a TypeScript SDK, and full documentation. Pricing is stated plainly. Every plan lists its limits, the free plan is free forever with no card required, and the AI chat includes a defined monthly conversation allowance on every tier — no unlimited-with-an-asterisk. Paid plans start at $19/month, and every