Total Products under this Category: 712
Last updated: November 01, 2026
Why You Can Trust G2's Software Rankings:
G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.
Highlighted products: Zendesk for Customer Service, Salesforce Service Cloud, Qualified, Zoho Desk, Fin, WhatsApp Business Platform, Tidio, and Podium.
Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=zoho-desk&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=tidio&focus%5B%5D=podium)
An advanced, easy to use marketing automation platform
Average Rating: 5.0/5.0
Total Reviews: 1
"The best Brazilian Marketing Automation tool for now"
Rating: 5.0/5.0 stars
— Verified User in Marketing and Advertising
Instant 1:1 video consultation tool to level up website customer engagement. Popin transforms customer engagement with its cutting-edge visual consultation tool, allowing brands to offer personalised, in-store-like experiences.
Porchlight is live chat, grounded AI and one shared inbox for your website. Honest availability lights show when a person is in. Lamplighter AI answers with sources and hands off to a human. A shared Front Desk inbox, live visitors, A/B-tested welcomes, a help centre, translation and a calls add-on. Install with one line. Unlimited agents on every plan.
Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.
Productlane is the AI customer support platform for software companies. The Productlane Agent learns your product from your GitHub repository, so it can answer the technical, product-specific questions your customers actually ask, on email, live chat, Slack and Microsoft Teams. Your help center keeps itself up to date. When you merge a pull request, ship an issue, or customers keep asking something your docs don't cover, the agent drafts a new article, an edit, or removes what's outdated, and you approve it. When a customer reports a bug, the agent files it in your issue tracker, for example Linear. A coding agent such as Cursor can pick it up and open a pull request, and the customer hears back automatically once the fix ships. Everything else lands in one shared inbox, with AI drafts for every conversation your team handles.
Average Rating: 4.9/5.0
Total Reviews: 6
"Invaluable tool for customer/user intel, roadmap planning, transparency"
Rating: 5.0/5.0 stars
— Jeff E.
"Great daily driver for modern product teams"
Rating: 5.0/5.0 stars
— Miika I.
Chatbox has rebranded to Prompt.io. Prompt.io is a text messaging platform purpose built for speed, reliability, and automation, that offers both person-to-person (P2P) and application-to-person (A2P) messaging. Prompt.io provides businesses a significant communication advantage by combining text messaging with mobile forms, creating one seamless, end-to-end mobile customer experience from communicating to closing business. Founded in 2014, Prompt.io is headquartered in Seattle and was included as a Gartner Cool Vendor for CRM Customer Service and Support. For more information, visit www.prompt.io.
Average Rating: 4.5/5.0
Total Reviews: 12
AI-generated summary from verified user reviews
Rating: 5.0/5.0 stars
— Steve S.
Rating: 5.0/5.0 stars
— Brenda P.
Provision offers an enterprise information archiving solution designed for businesses, government agencies and other organizations.
Average Rating: 4.5/5.0
Total Reviews: 3
"User Experience with. Provision"
Rating: 4.5/5.0 stars
— Abhishek P.
"Provision help me to archiving important and sensitive Documents"
Rating: 4.0/5.0 stars
— Sakib S.
A multichannel helpdesk system for receiving and managing customer requests in a single window with an artificial intelligence module. The system helps to automate and to speed up the processing of customer requests so that it requires minimal time and effort. The helpdesk is easily customizable, so any business can adjust it to its needs. Analytics tools make the work of operators more transparent and efficient.
Qply is an AI-powered live chat widget for small businesses. It installs on any website in 60 seconds and uses Gemini AI to answer visitor questions instantly — pricing, products, support — then hands off to a human when needed. Works on Shopify, WordPress, Webflow, Wix, WooCommerce, and any custom HTML site. Plans start at $12/month with a 15-day free trial.
Radman Chat is live chat and customer support software for human support teams. It brings website conversations and Telegram bot messages into one workspace, with conversation routing, saved replies, searchable archives and role-based permissions. Plan-dependent features include live supervision, private coaching, support-quality reviews, callback management and optional conversation translation using the company’s own provider account. A 14-day trial is available without a credit card.
Raq.com is a business workspace for teams and AI agents. Keep the AI agent you already use, whether that's Claude, ChatGPT, Codex or Grok. Connect it to Raq.com once and it can work across 75+ business tools: Task Board, Project Base, CRM, Form Builder, E-Sign, Help Desk, Team Comms, Client Portal, Automations, Site Uptime, and AI image, video, writing and document tools. What it creates is saved in your account, so your team and their agents work from the same files with the same permissions. One subscription covers every tool, so you spend less on separate subscriptions. Custom Tools are included, and websites can be built and hosted on Raq.com too. Raq.com also has its own agent, Supercomputer, plus Nature Work and Orchestrator for running and reviewing long coding-agent sessions. Core AI text and chat requests use Zero Data Retention endpoints by default. Free trial, no credit card. Made by Vu AI Ltd in the UK.
Average Rating: 5.0/5.0
Total Reviews: 1
AI-generated summary from verified user reviews
"It's like my own intelligence, surveillance and reconnaissance team"
Rating: 5.0/5.0 stars
— Tristan O.
GET LEADS WHILE YOU SLEEP WITH LIVE CHAT
A SaaS platform for businesses to engage with its customers via Meta's & Google's messaging channels. Its a "easy to use" platform to send maketing drip campaigns, handle incoming enquiries and measure customer feedback via WhatsApp API, Instagram & Google's Business Messages. Our GenAI powered GPT Reviews module auto responds to customer reviews and provides deep "Voice of Customer" Insights.
Reflys is a modern chat marketing and automation platform designed to help businesses turn conversations into conversions across all major social channels—including WhatsApp, Instagram, Facebook Messenger, and TikTok. With Reflys, businesses can automate customer interactions, capture leads, and manage conversations from a single dashboard. Whether you're running WhatsApp campaigns, automating Instagram DMs, handling Facebook Messenger inquiries, or engaging audiences on TikTok, Reflys enables real-time, personalized communication at scale. Powered by AI, Reflys allows brands to create intelligent chat flows that respond instantly, understand user intent, and guide customers toward the right products or services. Its intuitive drag-and-drop builder makes it easy to set up automated replies, conversation triggers, lead qualification flows, and support systems—without any technical expertise. Beyond automation, Reflys includes built-in CRM capabilities, helping teams track conversations, manage leads, and optimize customer journeys across multiple channels. Features like comment-to-DM automation, story and message replies, and centralized inbox management ensure that no opportunity is missed. Reflys also supports growth-focused marketing with integrations for email, SMS, and paid advertising. Businesses can run click-to-WhatsApp campaigns, add chat widgets to their websites, and use referral links to amplify engagement and conversions. What sets Reflys apart is its ability to combine automation with personalization. Instead of generic responses, businesses can create meaningful, context-aware interactions that feel natural and drive better results. In short, Reflys is more than just a chatbot—it’s a complete social media automation and customer engagement platform built to help businesses scale conversations, nurture leads, and maximize ROI.
Average Rating: 4.9/5.0
Total Reviews: 21
"Platform for designing conversations and user journeys"
Rating: 5.0/5.0 stars
— Margaret M.
"Reflys Streamlines Lead Qualification with Custom Conversational Flows"
Rating: 5.0/5.0 stars
— Kathy M.
AI shopping assistant
