# Prompt.io Reviews **Vendor:** Prompt.io **Category:** [ Other Political Software](https://www.g2.com/categories/other-political) **Average Rating:** 4.5/5.0 **Total Reviews:** 12 ## About Prompt.io Chatbox has rebranded to Prompt.io. Prompt.io is a text messaging platform purpose built for speed, reliability, and automation, that offers both person-to-person (P2P) and application-to-person (A2P) messaging. Prompt.io provides businesses a significant communication advantage by combining text messaging with mobile forms, creating one seamless, end-to-end mobile customer experience from communicating to closing business. Founded in 2014, Prompt.io is headquartered in Seattle and was included as a Gartner Cool Vendor for CRM Customer Service and Support. For more information, visit www.prompt.io. ## Prompt.io Pros & Cons **What users like:** - Users appreciate the **user-friendly customer engagement features** of Prompt.io, enhancing interaction through integrated forms and surveys. (1 reviews) - Users love the **easy creation of integrated forms** on Prompt.io, enhancing member engagement effortlessly. (1 reviews) - Users value the **easy setup** of Prompt.io, appreciating its user-friendly design for both admins and agents. (1 reviews) - Users appreciate the **user-friendly integrated features** of Prompt.io for engaging members through surveys and forms. (1 reviews) - Users love the **user-friendly reporting features** of Prompt.io, making surveys and forms easy to create and manage. (1 reviews) - Templates (1 reviews) - User-Friendly (1 reviews) **What users dislike:** - Users express frustration with **campaign issues** , as messages reroute to all agents, complicating assignment processes. (1 reviews) - Users are frustrated by **contact management issues** , as messages reroute to all agents regardless of campaign assignments. (1 reviews) - Users are frustrated with the **messaging issues** in Prompt.io, as messages reroute indiscriminately to all agents. (1 reviews) - Users are frustrated by the **inability to assign specific agents to text banks** , leading to inefficient message routing. (1 reviews) ## Prompt.io Reviews ### 1. Prompt.io is user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Brenda P. | Senior Digital Startegist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2025 **What do you like best about Prompt.io?** What I like the the most about Prompt.io is all the features that it provides to engage with members such as the integrated forms where we are able to create surveys, ranking scales and even donation forms. It is very user friendly to set up for admins and usage for agents. **What do you dislike about Prompt.io?** The piece I disliked about Prompt.io is that we were not able to assign specific agents to certain text banks and after some time all messages would reroute to al agents even if they were not part of the campaign. **What problems is Prompt.io solving and how is that benefiting you?** We were able to send mass texts without having to use our personal ### 2. Chatbox team build a super flexible and dynamic platform that drastically reduce our time to market! **Rating:** 5.0/5.0 stars **Reviewed by:** Steve S. | Co-Founder - Mobility Insurance Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2020 **What do you like best about Prompt.io?** Speed to market and smart UI is a huge step forward for us, users can now find the right insurance literally in seconds resulting in higher conversion rates. **What do you dislike about Prompt.io?** We don't have any dislikes. I guess my only regret is that we didn't find them earlier! **Recommendations to others considering Prompt.io:** If you want to drastically reduce your time to market, the instant app tech that Chatbox have created is a huge help in that regard! **What problems is Prompt.io solving and how is that benefiting you?** Our www.Bonzah.com product is quite complicated given it offers primary damage & liability and supplemental liability insurances for car renters. It's complicated, yet the Chatbox process simplified the UX to now make it so simple for users to find the coverage that best suits their needs! **Official Response from Debbie Sakai:** > Steve, your review was a pleasure to read! Thank you for being such an engaged customer! If there’s anything we can do to make your experience even better, please reach out to the support team and let us know. ### 3. Daily chatbox User **Rating:** 5.0/5.0 stars **Reviewed by:** Barry H. | Business Development / Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** December 31, 2019 **What do you like best about Prompt.io?** I like I can add my own macros , so I don’t have to type the same text multiple times a day. I can also set a time for chatbox to automatically send a chat for me. **What do you dislike about Prompt.io?** I don’t like that I can’t send multiple people the same text as a mass text. I have to do it individually. **Recommendations to others considering Prompt.io:** I recommend playing around on it and figuring out the best way to use it. **What problems is Prompt.io solving and how is that benefiting you?** I try and speak to 50 people a day by call or text. Most people are at work during the day and cant answer a phone call. I can still help families by communicating with them on their time . **Official Response from Debbie Sakai:** > Hi Barry, this review made our day/year! We truly appreciate your feedback. If there’s anything we can do to make your experience even better, please reach out to the support team and let us know. Thank you! ### 4. Simple and easy to use! **Rating:** 4.0/5.0 stars **Reviewed by:** Nicole T. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2019 **What do you like best about Prompt.io?** I love that Chatbox sends an email notification when a text comes in. This allows me to quickly see the message even when I'm not in front of Salesforce. **What do you dislike about Prompt.io?** It can be frustrating if you accidentally hit "enter," and your message prematurely sends. There isn't a way to undo and you end up having to apologize for the first text and sending the correct one afterwards. **Recommendations to others considering Prompt.io:** It's a simple and easy tool to use. **What problems is Prompt.io solving and how is that benefiting you?** Chatbox receives more responses compared to calls and emails. It sends my messages to a platform my customers are familiar with and use daily. Frankly, many people prefer text communication and Chatbox makes it easy to accommodate this preference! **Official Response from Debbie Sakai:** > Nicole, thanks for your feedback! It's reviews like this one that inspire us to keep innovating and making the product better. Thank you for putting your trust in us! ### 5. Meet your clients where they're at **Rating:** 4.0/5.0 stars **Reviewed by:** Kim C. | Consumer Financing Specialist, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2019 **What do you like best about Prompt.io?** With chatbox, we were able to text clients directly from Salesforce. Outside of making calls or sending emails, sometimes texts are an easier way to get in contact with a lead or a way to get them on the phone. **What do you dislike about Prompt.io?** This may have been the way our company had it set up, but the number we would text from was not an actual number that would connect with me. Instead if someone called the number that came from chatbox, they'd hear a voicemail asking them to call a different number. If multiple reps are talking to the same client, it can be confusing who the texts came from on our end. **What problems is Prompt.io solving and how is that benefiting you?** Using chatbox as an SMS tool has decreased the number of files I've had to close as 'unresponsive' because it's an approachable way for people to respond. We're also able to keep a log of the messages we've sent, which makes it easy to go back. **Official Response from Debbie Sakai:** > Kim, thank you for being such an engaged customer! We truly appreciate your feedback. If there’s anything we can do to make your experience even better, please reach out to the support team and let us know. ### 6. Shutterstock Partnership Manager **Rating:** 3.0/5.0 stars **Reviewed by:** Nick L. | Strategic Partnerships, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2019 **What do you like best about Prompt.io?** The interactive features combined with the FAQ's. **What do you dislike about Prompt.io?** Sometimes it's obvious its a robot and would be great to connect directly to a rep. **Recommendations to others considering Prompt.io:** It's important to understand that your ability to connect directly with prospects is vastly improved with a tool like Chatbox. You cut out the entire middle area of needing to have the prospect write in about a questions, have a rep reach out then finally set up time. We've had situations where within minutes we've qualified prospects, gotten them on the phone and gotten them pricing in less than an hour. In the past that would have been a task to get that done within a few days and even then it wouldn't be as streamlined as with Chatbox. **What problems is Prompt.io solving and how is that benefiting you?** For us, its about being able to interact with anyone who is searching for answers about our solutions. **Official Response from Debbie Sakai:** > Thanks so much for taking the time to review Chatbox, Nick! We truly appreciate it. When you can, please reach out to our support team and let us know what we can do better. ### 7. All-in-one platform **Rating:** 4.5/5.0 stars **Reviewed by:** Anto A. | Product Director, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2019 **What do you like best about Prompt.io?** #1. I love the partnership mentality Chatbox has. They truly invest in the success of their clients. It is a great company to work with in terms of coming up with innovative solutions and providing the best customer support #2. Chatbox platform is very flexible and easily customizable #3. Instant App feature that Chatbox supports is what separates Chatbox from other players. You can pretty much run an ecommerce application using the Chatbox Instant App **What do you dislike about Prompt.io?** Chatbox has lot of room to improve when it comes to their User Interface. **What problems is Prompt.io solving and how is that benefiting you?** Customer connections are the best when using Texting and Chatbox has enabled us to scale Texting **Official Response from Debbie Sakai:** > Anto, thank you for being such an engaged customer! We truly appreciate your feedback. It’s reviews like this one that inspire us to keep innovating and making the product better. Thank you for putting your trust in us! ### 8. Makes work easier, faster, more efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2019 **What do you like best about Prompt.io?** The best feature of Chatbox is the enablement through Salesforce. I'm able to send text messages while in the direct file of my lead. **What do you dislike about Prompt.io?** I have no real dislikes about Chatbox. There are times when the system is down, but that's rare and never prolonged; it's for updates to make the system even better than it is. **Recommendations to others considering Prompt.io:** Find other companies using Chatbox and look at their sales conversion rates. **What problems is Prompt.io solving and how is that benefiting you?** I'm able to keep a log of my messages with leads in one space. Total game-changer. **Official Response from Debbie Sakai:** > Your review is a pleasure to read. Thank you for being such an engaged customer! Please reach out to our support team, even if it’s just with quick feedback on how we can improve even more. ### 9. Excellent partner **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2019 **What do you like best about Prompt.io?** Chatbox treats us like a partner, not a customer. Very focused on the long-term, and ready to roll up their sleeves to make us successful. **What do you dislike about Prompt.io?** When you use a mini-app, there's a bit less flexibility in the UI/UX compared to if you built a native web application. **What problems is Prompt.io solving and how is that benefiting you?** Speed to market, and an integrated support solution. Our mini-app was up and running faster than if we built a native app. And as we integrate more of our conversational logic to Chatbox, we'll have an integrated support platform. **Official Response from Debbie Sakai:** > Thank you! It’s reviews like this one that inspire us to keep innovating and making the product better. Thank you for your partnership and for putting your trust in us! ### 10. Amazing Tool **Rating:** 4.5/5.0 stars **Reviewed by:** William M. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2019 **What do you like best about Prompt.io?** How easy it is to use Vs. Normal text via smartphone. **What do you dislike about Prompt.io?** No autocorrect. or read confirmation on the website. **Recommendations to others considering Prompt.io:** If you use chatbox cross departments. make sure you don't respond to someone else text. **What problems is Prompt.io solving and how is that benefiting you?** Much easier to communicate. **Official Response from Debbie Sakai:** > Will, thank you for being such an engaged customer! We truly appreciate your feedback. If there’s anything we can do to make your experience even better, please reach out to the support team and let us know. ### 11. SMS channel facilitates real time connection with small business owners **Rating:** 4.5/5.0 stars **Reviewed by:** Ron O. | Coast Workplace Solutions, Facilities Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2019 **What do you like best about Prompt.io?** No technical coding skills required to develop new applications that can solve a business problem. Overall - SMS is a great additional channel to facilitate required workflows to support the business.. **What do you dislike about Prompt.io?** Need more out of the box thinking on ways to use the product. **What problems is Prompt.io solving and how is that benefiting you?** Provides an effective channel to connect with small business owners in real time. Increased my teams efficiency by 40%. **Official Response from Debbie Sakai:** > Ron, we truly appreciate your feedback. It’s reviews like this one that inspire us to keep innovating and making the product better. Thank you for putting your trust in us! ### 12. Tami's Chatbox Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2019 **What do you like best about Prompt.io?** Chatbox is a much more convenient method of communication that emails. I find that I more frequently get a response when I use this feature. **What do you dislike about Prompt.io?** Satisfied, I have had no difficulties with Chatbox **What problems is Prompt.io solving and how is that benefiting you?** Communication Ability. I find that more people use their phones for communication. Emails can get lost in the shuffle of communication. **Official Response from Debbie Sakai:** > Thank you for your feedback. This review made our day! If there’s anything we can do to make your experience even better, please reach out to the support team and let us know. ## Prompt.io Discussions - [How do I add or edit macros from the inbox view?](https://www.g2.com/discussions/how-do-i-add-or-edit-macros-from-the-inbox-view) - 1 comment, 1 upvote - [View Prompt.io pricing details and edition comparison](https://www.g2.com/products/prompt-io/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+20%3A35%3A38+-0500&secure%5Bsession_id%5D=609f7ca3-adf0-497d-9024-63550676168e&secure%5Btoken%5D=6106f01b1a0732d3018725566f9f2579988333308ee4fa89b89da6fbb1d11fc7&format=llm_user) ## Top Prompt.io Alternatives - [USLege](https://www.g2.com/products/uslege/reviews) - 5.0/5.0 (13 reviews) - [Power Almanac](https://www.g2.com/products/power-almanac/reviews) - 4.7/5.0 (10 reviews) - [OnlineCandidate.com](https://www.g2.com/products/onlinecandidate-com/reviews) - 4.2/5.0 (3 reviews)