Top Free Live Chat Software - Page 16

How Many Live Chat Software Products Does G2 Track?

Total Products under this Category: 486

Category Stats (Sep 2026)

  • Average Rating: 4.47/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: social.plus (+1.25%) - Among all products in this category, social.plus recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Live Chat Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 101,300+ Authentic Reviews
  • 486+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Live Chat Software

G2 Grid® for Live Chat Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Fin, Zoho Desk, WhatsApp Business Platform, Podium, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=fin&focus%5B%5D=zoho-desk&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=podium&focus%5B%5D=tidio)

WAZZUP

Your business uses WhatsApp to communicate with clients? Connect it to your CRM in 5 minutes without developers and magic! With Wazzap selling in instant messengers will finally be convenient and there will be no more mess in messages! Write new contacts first directly from CRM Don’t wait your client to write first, with Wazzup you can start new conversations in CRM in 2 clicks. All messengers functionality in your CRM window Not just simple messages synchronization - use all messengers benefits while working in CRM from emoticons and attachments up to group chats. Keep in touch with your chats in any way you want You can answer your customers in any way which is the most comfortable for you at the moment: - in HubSpot by opening a window with chats; - from the contact and deal cards; - from your phone by installing the mobile app; - from your personal Wazzup account. One integration for all messengers Connect WhatsApp, Instagram and Telegram to HubSpot and use all messengers from one window. Easy setup in 5 minutes Add Wazzup to your CRM, choose employees' roles, stage of funnel where to create new deals, how to distribute them between managers and you’re ready to start. Basically you’ll have 3 roles: - Sales Reps: see only messengers from their customers and can get new customers; - Managers: don't receive new requests, see all chats and can write to any client if necessary; - Quality Control: correspondence of all managers but will not be able to write to any client. Speed up your communication with messages templates Templates will help save time and eliminate mistakes on the part of managers when answering frequently asked questions. In addition, so that you do not manually attach the same file each time, you can attach it once when creating or editing a template. Stable connection 24/7/365 When working in Open Channels, messages are first processed by our service, and then by HubSpot. In the event of an CRM failure, we will not be able to influence the operation of the service in any way. When working in the Wazzup chat, only we are engaged in message processing. This increases the stability of the service and therefore the likelihood of downtime for the sales department decreases. Answer your clients at any time with auto-responses Autoresponders, unlike salespeople, do not ask for food and always work. That's why Wazzup robots can be trusted for: - Notifying them of off-hours; - Greeting a new customer; - Answering a missed call on WhatsApp. Automate your work in messengers With Wazzup you can you can use all automation tools right in CRM: - Automate your whole sales funnel with chat bots; - Send out mailings to clients via the WABA channel; - Send auto-messages when a lead or deal is created or moves on to new funnel stages. Messengers cross-cutting analytics: Wazzup transfers client’s identifier to CRM, and from CRM information about the client will go to Google Analytics. You will find out from which advertising source the performance rating of your advertising channels came.

Who Is the Company Behind WAZZUP?

Whaticket

Somos una plataforma de atención y ventas multicanal, diseñada para que equipos puedan gestionar conversaciones de WhatsApp, Instagram, Facebook Messenger y Webchat desde una única bandeja compartida, con múltiples agentes, automatizaciones, chatbot y herramientas de seguimiento. Con Whaticket, las empresas centralizan su comunicación, atienden más rápido, venden mejor y ofrecen una experiencia de soporte más eficiente y personalizada.

Who Is the Company Behind Whaticket?