Best Live Chat Software - Page 38

NestDesk

NestDesk is an omnichannel customer service software that helps ecommerce business manage all customer messaging across multiple channels in one place, and close more sales from chats. Your customer support team can minimize the average response time, provide a faster and more personal experience to customers.

Average Rating: 4.5/5.0

Total Reviews: 1

Nexi Bloom Chat

Nextiva Live Chat

NFON Contact Center

NFON Contact Center is a cloud-based, AI-powered customer interaction platform that integrates multiple communication channels—such as voice, email, chat, social media, SMS, and WhatsApp—into a single intuitive interface. It empowers businesses to unify customer touchpoints, streamline operations, and deliver efficient, personalised service without relying on traditional on-premises infrastructure. Benefits & Features - True omnichannel experience: All customer communications are managed centrally, enabling seamless transitions across channels like web chat, email, social media, SMS, and voice—all within one platform. - AI-driven efficiency: Built-in AI capabilities—such as chatbots, voicebots, intelligent email routing, GPT-generated responses, and automation tools—help reduce response times, minimise manual workload, and improve agent productivity. - Comprehensive customer history & CRM integration: Agents access the full communication history and customer profile in one place. Uninterrupted service is enabled with deep integrations into CRM, ticketing systems, and workforce tools. - Live tracking & reporting: Supervisors gain real-time visibility through customisable dashboards and wallboards, plus robust reporting features for informed resource planning and performance optimisation. - Scalable, flexible pricing: Modular subscription plans adjust monthly according to needs, ranging from voice-only bundles to full omnichannel packages. This flexibility supports both growth and cost efficiency. - Secure and compliant infrastructure: Hosted in GDPR-compliant, geo-redundant data centers, the platform emphasises high availability, enterprise-level security, and data protection. GetApp Best Practices in the Industry - Flexibility for hybrid & remote workflows: By centralising all channels and enabling remote access through desktop and mobile apps, teams stay aligned and responsive, regardless of location. - Frictionless CRM & business tool integration: Integrations with top CRMs (e.g., Salesforce, HubSpot), workforce management tools, and payment systems (PCI-DSS compliant) enable agents to work effectively without jumping between systems. - Automation and AI to enhance agent capacity: Automated workflows and AI-powered responses help handle routine tasks efficiently, freeing agents to focus on higher-value customer engagements. - Real-time visibility and data-driven decisions: Custom dashboards and live tracking enable dynamic staffing, SLA adherence, quality monitoring, and strategic operational planning. - Subscription-based Scalability: Subscription tiers provide financial flexibility, adaptability, and predictability—key for businesses prioritising cost-efficient growth.

Average Rating: 4.5/5.0

Total Reviews: 1

Norby AI Chatbot

An AI-powered solution to manage chat conversations with customers. A chatbot is an essential part of it. We keep our focus on the balance between the affordability and the intelligence of the product. How can businesses use Norby AI Chatbot? For instance, the bot can answer frequently asked questions; ask a person to leave their contact information to contact him later; make a client a special offer with the help of event-based notifications; keep up a human-like conversation, or, if necessary, redirect visitor's questions to a support agent.

Nuacem AI

Nuacem AI is a Conversational AI-Powered Customer Engagement Platform that can amplify customer experience on Text, Voice & Video channels. With our Intelligent CX technology solutions, enterprises can deliver an exceptional conversational experience to customers & automate business communications.

Average Rating: 4.8/5.0

Total Reviews: 3

Omnicus

Make the Contact Center Your Competitive Advantage. We provide you with everything you need to manage your omnichannel contact center more efficiently. Because life is too short for bad customer service experiences.

omniCustomers

Engage your customer at every step of their journey. Omnibasis Customer Management 360° is everything you need to organize, track, and manage your leads and customers with no monthly fees. omniCustomers is Omnibasis's enterprise software as a service that enables businesses and professionals, large and small, to manage a full featured customer journey. Don't pay for what you won't use. Omnibasis’s integrated customer management platform gives your business a complete view of your customer! With omniCustomers solutions businesses are enabled with the technology and tools to manage a cloud-based sales pipeline and speed up your sales team, staying organized effortlessly, log every customer activity automatically, and chat with prospects and customers in real time, without the costs and challenges associated with building and maintaining your own infrastructure. Unleash the power and capabilities of a Customer Relationship Management and Sales Automation platform with Omnibasis With omniCustomers CRM (Customer Relationship Management) cloud software we help businesses manage their customer interactions and relationships more efficiently with key features of CRM cloud software: Contact Management omniCustomers CRM system enables businesses to manage their contacts and customer information in a centralized location. This can include basic contact details, communication history, and other relevant data. All can be configured with unlimited custom fields. Sales Management omniCustomers CRM software helps sales teams manage their sales pipeline, track leads, and monitor the progress of deals. It provides insights into sales performance and help identify areas for improvement. Marketing Automation omniCustomers CRM system offers marketing automation features that enable businesses to automate marketing tasks, such as sending emails, social media posts, and other communications. Customer Service omniCustomers CRM helps businesses manage their customer service operations by tracking customer interactions, providing a help desk, and enabling customers to submit support requests. Analytics and Reporting omniCustomers CRM software provides businesses with valuable insights into their customer data, such as customer behavior, preferences, and buying patterns. It helps your businesses to make more informed decisions and improve their overall performance. Mobile Access omniCustomers CRM offer mobile access, which enables business users to access customer data and manage their customer interactions from their mobile devices. omniCustomers CRM cloud software from Omnibasis helps your business streamline customer interactions and improve their overall customer relationships. Start with omniCustomers FREE today.

Average Rating: 4.5/5.0

Total Reviews: 1

Omnidek

Omnidek is an easy-to-use, intuitive Work Process Management platform that centralizes control over repetitive processes for any industry and every team. Create seamless, fast workflows with real-time approvals and business driven chat, drag and drop to build any form or app with reporting on every process. Always see exactly what you need to know using conditional notifications to move work forward. The ultimate alternative to email, spreadsheets, and all those apps.

Average Rating: 4.0/5.0

Total Reviews: 1

Onicon

Onicon is a live chat solution.

onvico

Open

Open is a complete AI platform that resolves complex customer support across chat, email, telephony and WhatsApp, without replacing the helpdesk you already use. One AI engine for every channel. Train once, deploy everywhere. With 77% average automation rate across all clients, Open’s AI agents take actions and deliver results. Outcome-based pricing where you pay per resolution, not per seat. 30-day risk-free implementation with 0% enterprise churn. Trusted by the most mission-critical enterprises in the world, like MoneyGram, Mollie, TicketSwap, Booking.com, Viva and FareHarbor. YC W24 · $7M raised

Average Rating: 4.8/5.0

Total Reviews: 2

Openbay

Openbay is an award-winning online marketplace for consumer automotive repair services and a provider of SaaS based software for the automotive care industry.

OpenMarket

OpenMarket, an Infobip company, specializes in providing cloud-based mobile messaging solutions that enable enterprises to engage effectively with customers and employees. Their services encompass SMS, MMS, RCS, and other messaging channels, facilitating seamless communication across various industries. By leveraging OpenMarket's platform, businesses can enhance customer experiences, streamline operations, and drive revenue growth. Key Features and Functionality: - Multi-Channel Messaging: Supports SMS, MMS, and RCS, allowing businesses to reach customers through their preferred communication channels. - Global Reach: Direct connections with over 650 mobile operators worldwide, ensuring reliable message delivery across more than 190 countries. - Scalability: Processes over 14 billion customer interactions monthly, accommodating the needs of large enterprises. - Use Case Versatility: Facilitates various applications, including customer feedback surveys, appointment reminders, emergency alerts, mobile coupons, and secure PIN authentication. Primary Value and Solutions: OpenMarket empowers enterprises to optimize operational functions, enhance internal and external communications, and improve customer experiences. By integrating their mobile engagement solutions, businesses can reduce support costs, generate new revenue streams, and gain a competitive advantage in their respective markets.

Optimy