Best Knowledge Base Software - Page 24

How Many Knowledge Base Software Products Does G2 Track?

Total Products under this Category: 367

Category Stats (Nov 2026)

  • Average Rating: 4.49/5 (↑0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Tana (+0.63%) - Among all products in this category, Tana recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Knowledge Base Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 105,800+ Authentic Reviews
  • 367+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Knowledge Base Software

G2 Grid® for Knowledge Base Software plotting products by satisfaction and market presence

Highlighted products: Slack, Notion, Confluence, ClickUp, Guru, IT Glue, Helpjuice, and Document360.

Underlying data: [Grid® JSON](https://www.g2.com/categories/knowledge-base-software/grids.json?focus%5B%5D=slack&focus%5B%5D=notion&focus%5B%5D=confluence&focus%5B%5D=clickup&focus%5B%5D=guru&focus%5B%5D=it-glue&focus%5B%5D=helpjuice&focus%5B%5D=document360)

Tesseron ASM

Ticket-Systeme weitergedacht. Tesseron ASM bietet Ihnen und Ihrem Unternehmen eine ganzheitliche Lösung für alle Bereiche und Vorgänge. • Importieren Sie Ihre E-Mails und Rückmeldungen direkt als Ticket. • Behalten Sie den Überblick über die Aufgaben und Auslastung ihres Teams. • Arbeiten Sie über Teams, Abteilungen und Partnern zusammen in einer Lösung. • Machen Sie das Wissen und die Lösungsansätze Ihrer Teams sichtbar, um eine effiziente Bearbeitung der Anfragen zu ermöglichen. • Vermeiden Sie den Informationsverlust bei Krankheit, Abwesenheit oder Kündigung von Mitarbeitern. • Bieten Sie ihren Kunden und Ansprechpartnern eine zentrale Anlaufstelle für Anfragen und Rückfragen und reduzieren Sie den Abstimmungsaufwand Ihrer Teams • Vereinheitlichen Sie die externe Kommunikation mit Kunden durch Vorlagen und Automatismen. • Der Vorteil Ihrer Kunden: Klare und offene Kommunikation, Übersicht über alle offenen und historischen Anfragen • Ihr Vorteil: Höhere Transparenz. Steigerung der Effizienz durch klare Aufgabenverteilung und Automatismen Zusätzlich bieten wir mit den Modulen im Standard eine herausragende Ergänzung in Ihrem Unternehmen: - Wissensdatenbank - Künstliche Intelligenz - TAPI - SSO - Statistiken - CRM - Leistungsabrechnung - Vertragsverwaltung- - Datenaustausch - Eskalationsmanagement + SLA Erfahren Sie jetzt mehr unter: https://www.tesseron.de/

Who Is the Company Behind Tesseron ASM?

Thally

Thally is the product knowledge layer for software teams. When a pull request merges, Thally works out exactly what changed, traces the impact across docs, websites, and help centers, and opens evidence-backed pull requests for the team to review. It is a complete, AI-native docs platform with Git-based content, deploy previews, search, analytics, custom domains, self-hosting, and a remote MCP server. The open-source engine behind Thally Cloud is MIT licensed.

Who Is the Company Behind Thally?

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TopBuilder Solutions

Easily manage customer relationships, construction bids & proposals, email marketing and more - all from one platform designed for specialty contractors. Integrates with: Procore Spectrum Sage BuildingConnected Viewpoint Spectrum Viewpoint Vista Acumatica Bid2Win STACK and more... TopBuilder’s contractor software equips business owners, sales & marketing leaders, and estimators with an essential platform that combines business development with the accounting, estimating and project management tools your team already uses, bringing all your data and documents into a single workspace. TopBuilder maximizes operational efficiency and provides unmatched visibility into how each project impacts your bottom line. We are a CRM+BI platform. Your decisions are only 
 as good as your data. Many construction companies struggle to get full value from their data. Data sources may be scattered across the company, the cloud, and third-party applications, requiring tedious effort to collect and consolidate. A lack of tools and skills makes it difficult to draw meaningful, actionable insights from raw data. TopBuilder’s ContractorBI™ is construction analytics software on another level, featuring intelligent dashboards that enable better business decisions and drive results. Companies that effectively use analytics are: 2x More Likely to have top-quartile financial performance. 3x More Likely to have decisions executed as intended. 5x More Likely to make decisions faster than their competition. Some of the dashboards we offer are: Sales & Revenue Dashboards Bid Management Dashboards Workforce & Job Resource Dashboards Marketing Dashboards Integration Dashboards Plus a Custom Dashboard Option Ready to make better, data-driven business decisions? Whether you need to clearly forecast revenue, streamline your bidding process, enhance your marketing efforts, or empower your team to improve project delivery, TopBuilder ContractorBI™ dashboards equip you with the tools to achieve your business goals more effectively and efficiently. Contact us today to see first-hand how intelligent dashboards and actionable analytics tailored for specialty contractors can power your success. Equip yourself with the tools to achieve your goals.

Average Rating: 2.3/5.0

Total Reviews: 3

How Do G2 Users Rate TopBuilder Solutions?

  • Quality of Support: 5.0/10 (Category avg: 8.9/10)
  • Ease of Use: 5.8/10 (Category avg: 8.8/10)

Who Is the Company Behind TopBuilder Solutions?

Who Uses This Product?

  • Company Size: 67% Small, 33% Medium

What Are Recent G2 Reviews of TopBuilder Solutions?

What Are G2 Users Discussing About TopBuilder Solutions?

Totem

Totem is a lean all-in-one workspace that allows your team to work together, providing both desktop and mobile options as well as offline capabilities.

Who Is the Company Behind Totem?

Tracework.ai

Struggling to onboard new team members or hand over tasks quickly? 🚀 Trace helps you document best-practice workflows and hack-arounds in seconds; making onboarding, async demos, and knowledge sharing seamless. Documentation is now as easy as just doing the task itself. **Auto-capture any process** Do away with manual screenshots and endless copy-posting. Capture processes as as you go. **Customize your process guide in seconds** Add tooltips, format text, and adjust to your branding. Create branching steps for different cases. **Easily redact sensitive information** Blur sensitive information out of screenshots. **Share & embed in Dual Formats, anywhere** Send a shareable link or embed into any page, website, or knowledge hub. Toggle between interactive video or document view.

Who Is the Company Behind Tracework.ai?

UKG HR Service Delivery

Who Is the Company Behind UKG HR Service Delivery?

  • Seller: UKG
  • Year Founded: 1977
  • HQ Location: Weston, FL
  • Twitter: @UKGInc
    42,629 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    16,190 employees on LinkedIn®
  • Phone: (800) 432-1729

UPilot

an advanced CRM that gives you a true role-based access with 6 plus addon features at a reasonable price to help your business scale from $2 to $100Million, that will be enthusiastically adopted by your staff.

Average Rating: 4.2/5.0

Total Reviews: 11

How Do G2 Users Rate UPilot?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
  • Quality of Support: 8.1/10 (Category avg: 8.9/10)
  • Ease of Use: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind UPilot?

  • Seller: Upilot
  • HQ Location: Sunnyvale, California
  • Twitter: @upilotcrm
    38 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    12 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 75% Small, 25% Medium

What Are Recent G2 Reviews of UPilot?

What Are G2 Users Discussing About UPilot?

UseResponse

UseResponse is a powerful Customer Support & Feedback Suite that combines the functionality of Omni-channel Support Ticketing Center, Feedback Community Forum, Live Chat , and Knowledge Base. UseResponse helps companies to improve customer support by introducing better customer self-service with the help of smart automation, chatbots, public communities, and embeddable knowledge base functionality. The system is highly customizable and can be used as SaaS & Self-Hosted solution with 100 % open code.

Average Rating: 4.5/5.0

Total Reviews: 22

How Do G2 Users Rate UseResponse?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.0/10)
  • Quality of Support: 9.3/10 (Category avg: 8.9/10)
  • Ease of Use: 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind UseResponse?

  • Seller: UseResponse
  • Year Founded: 2014
  • HQ Location: Long Beach, NY
  • Twitter: @Use_Response
    183 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 45% Medium, 41% Small

What Are Recent G2 Reviews of UseResponse?

What Are G2 Users Discussing About UseResponse?

Userorbit

Userorbit is a platform designed to help product-led growth teams improve user retention and reduce churn. It provides tools to keep customers engaged throughout their journey, including surveys, feedback collection, product roadmaps, changelogs, guided tours, and checklists. With Userorbit, teams can streamline user onboarding, gather insights, and enhance the overall customer experience.

Average Rating: 4.8/5.0

Total Reviews: 3

How Do G2 Users Rate Userorbit?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Quality of Support: 10.0/10 (Category avg: 8.9/10)
  • Ease of Use: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Userorbit?

Who Uses This Product?

  • Company Size: 67% Small, 33% Medium

What Do G2 Reviewers Say About Userorbit?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the AI-powered insights of UserOrbit, as it enhances focus on essential user engagement and retention.
  • Users appreciate the automated insights and guidance from UserOrbit, which enhance user engagement and retention effortlessly.
  • Users value the AI-powered customer insights from UserOrbit, enhancing focus on retention and user engagement.
  • Users value the expert knowledge management of UserOrbit, enabling focused engagement and enhanced user retention effortlessly.
Cons
  • Users find the slow performance during setup to be a hurdle, impacting overall user experience.

What Are Recent G2 Reviews of Userorbit?

Veloxy

Veloxy is a revenue growth system that multiplies and accelerates your selling activities while eliminating non-selling activities that cost you time and money. It's one integrated sales platform that gives your essential sales capabilities — sales engagement, sales enablement, sales productivity, and Salesforce adoption — a single touchpoint across all devices to help you close more deals and generate more leads. 1,000's of field sales reps, inside sales reps, and sales managers are transforming sales departments into real revenue centers with Veloxy.

Average Rating: 4.7/5.0

Total Reviews: 209

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How Do G2 Users Rate Veloxy?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.0/10)
  • Quality of Support: 9.4/10 (Category avg: 8.9/10)
  • Ease of Use: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Veloxy?

  • Seller: Veloxy
  • Year Founded: 2015
  • HQ Location: Pleasanton, California
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Business Account Executive, Regional Sales Manager
  • Top Industries: Telecommunications, Information Technology and Services
  • Company Size: 60% Large, 27% Medium

What Do G2 Reviewers Say About Veloxy?

AI-generated summary from verified user reviews

Pros
  • Users highlight the automation capabilities of Veloxy, streamlining call management and increasing productivity significantly.
  • Users benefit from the efficient call management of Veloxy, enhancing productivity through quick voice-to-text features.
  • Users love the customizability of Veloxy, enhancing their call management and productivity seamlessly.
  • Users benefit from the customization features of Veloxy, enhancing their call management and integration with Salesforce.
  • Users find Veloxy's ease of use exceptional, dramatically enhancing call management and productivity on the go.
Cons
  • Users experience battery issues causing malfunction, preventing lead status updates and app glitches during email attempts.
  • Users face editing issues with lead status updates and experience glitches when sending emails, disrupting workflow.
  • Users experience inaccurate data issues with Veloxy, unable to update lead statuses or facing app glitches.
  • Users report difficulties with lead status updates, often facing glitches that hinder their ability to manage leads effectively.
  • Users face significant lead management issues with status updates not reflecting, causing workflow disruptions.

What Are Recent G2 Reviews of Veloxy?

What Are G2 Users Discussing About Veloxy?

WackoWiki

WackoWiki is a small, lightweight, handy, expandable, multilingual Wiki-engine with WYTIWYG editor that is an easy installer,

Who Is the Company Behind WackoWiki?

Wannadocs

Service for creating fast, flexible and easy-to-use Knowledge Bases or Product Docs.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Wannadocs?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Quality of Support: 10.0/10 (Category avg: 8.9/10)
  • Ease of Use: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Wannadocs?

Who Uses This Product?

  • Company Size: 200% Small

What Are Recent G2 Reviews of Wannadocs?

What Are G2 Users Discussing About Wannadocs?

Wartable

WarTable is a browser-based workspace that combines a business dashboard, a document knowledge base, and an AI operator that can act on your connected accounts. You start by connecting your existing tools (Gmail, Slack, Trello, Google Drive, and others) and uploading your company documents into searchable knowledge bases. From there you work mainly through chat with Athena, the built-in AI operator. Because she reads from your uploaded files, your workspace memory, and live data from your connected accounts, her answers reference your actual clients, projects and numbers rather than generic information. She can also execute: send an email, post to a channel, create or update a card, generate a report, run Python for analysis, or produce an image. Alongside chat, the workspace includes: Command Center, a dashboard showing headline metrics, an action queue of items needing attention, recent activity across connected tools, a daily briefing, and AI usage and spend. Knowledge Bases, upload documents or pull them from cloud storage; they become retrievable context for every future conversation. Notes, a folder-organised notes system Athena can read from and write to. Automations, scheduled routines that run on a cron schedule, plus multi-step workflows, each with run history and error reporting. Business Health Index, a structured evaluation that scores five areas of the business (Operations, Growth, Organization, Technology, Governance), breaks each into component systems with evidence and gaps, and generates prioritised actions you can then work through in chat. Storage, a workspace file library that doubles as the source for knowledge bases. WarTable is aimed at agencies, consultancies and service businesses where one or two people are effectively the connective tissue between every tool the company runs on.

Who Is the Company Behind Wartable?

Wattle

Who Is the Company Behind Wattle?

  • Seller: Wattle
  • Year Founded: 2026
  • HQ Location: N/A
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®
Neeraja Prakash
NP
Researched and written by Neeraja Prakash
Updated April 9, 2026