# Best Enterprise IT Asset Management Software *By [Tian Lin](https://research.g2.com/insights/author/tian-lin)* Products classified in the overall IT Asset Management category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business IT Asset Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business IT Asset Management category. In addition to qualifying for inclusion in the IT Asset Management Software category, to qualify for inclusion in the Enterprise Business IT Asset Management Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business. ## Top IT Asset Management Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | 4.7/5.0 (4,544 reviews) | Live endpoint inventory with automated patch enforcement | "[NinjaOne – Trusted Partner In IT Management](https://www.g2.com/survey_responses/ninjaone-review-11882363)" | | 2 | [ServiceNow IT Asset Management](https://www.g2.com/products/servicenow-it-asset-management/reviews) | 4.3/5.0 (485 reviews) | Lifecycle tracking inside ServiceNow ITSM workflows | "[A Practical Look at ServiceNow IT Asset Management - Strengths and Challenges](https://www.g2.com/survey_responses/servicenow-it-asset-management-review-12974892)" | | 3 | [Deel IT](https://www.g2.com/products/deel-it/reviews) | 4.8/5.0 (277 reviews) | Global device logistics for distributed contractors | "[Facilitate International Payments with Efficiency](https://www.g2.com/survey_responses/deel-it-review-13120639)" | | 4 | [Atera](https://www.g2.com/products/atera/reviews) | 4.6/5.0 (1,205 reviews) | Per-technician RMM with unlimited endpoint patching | "[A practical way to coordinate technicians, users, and infrastructure work](https://www.g2.com/survey_responses/atera-review-13121276)" | | 5 | [TeamViewer](https://www.g2.com/products/teamviewer/reviews) | 4.5/5.0 (3,948 reviews) | Remote asset support with device monitoring | "[TeamViewer’s Global Culture and Expanding Digital Workplace Vision](https://www.g2.com/survey_responses/teamviewer-review-13087488)" | | 6 | [Tanium](https://www.g2.com/products/tanium/reviews) | 4.5/5.0 (70 reviews) | Real-time endpoint queries across large-scale infrastructure | "[Real-Time Endpoint Visibility and Powerful Automation in One Platform](https://www.g2.com/survey_responses/tanium-review-13128393)" | | 7 | [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5.0 (1,293 reviews) | ITIL-aligned ticketing with integrated CMDB | "[Clean, Fast ITSM with Seamless Integrations and Big ROI from Freddy AI](https://www.g2.com/survey_responses/freshservice-review-13115147)" | | 8 | [IT Glue](https://www.g2.com/products/it-glue/reviews) | 4.6/5.0 (707 reviews) | — | "[Centralized Documentation That Streamlines Support and Collaboration](https://www.g2.com/survey_responses/it-glue-review-12813006)" | | 9 | [Flexera One](https://www.g2.com/products/flexera-one/reviews) | 4.3/5.0 (116 reviews) | License reconciliation with Technopedia normalization engine | "[A must have tool for inventory management for every organisation](https://www.g2.com/survey_responses/flexera-one-review-11647810)" | | 10 | [HCL BigFix](https://www.g2.com/products/hcl-technologies-hcl-bigfix/reviews) | 4.5/5.0 (85 reviews) | — | "[Real-Time Visibility and Centralized Endpoint Management That Scales](https://www.g2.com/survey_responses/hcl-bigfix-review-12330404)" | --- ## What Are the Most Common Questions About IT Asset Management Software? *AI-generated · Last updated: May 26, 2026* ### What IT Asset Management providing WiFi-based phones with faxing and texting integration for small teams? Based on G2 reviews, small teams evaluating IT Asset Management software most often prioritize centralized visibility, easy setup, and the ability to manage devices and workflows from one place. Reviewers consistently mention that products in this category are most useful when they simplify day-to-day administration, reduce manual tracking, and support distributed work without adding complexity. According to verified users, strong integrations, straightforward interfaces, and faster onboarding matter more than broad feature claims alone. G2 reviewers mention that buyers should look for tools that keep asset records accurate, streamline onboarding and offboarding, and make it easier to track equipment, software, and support activity across locations. ### What highest rated IT Asset Management for small dental offices and tow businesses needing unified communications? Based on G2 reviews, smaller organizations typically value IT Asset Management software that is easy to learn, simple to deploy, and effective at keeping assets, users, and support work organized in one place. According to verified users, the most helpful products reduce spreadsheet work, improve visibility into assigned devices, and support faster issue resolution through centralized records. G2 reviewers mention that reliability, intuitive navigation, and responsive support are especially important for lean teams without dedicated platform specialists. In this category, highly rated tools tend to stand out when they help teams monitor inventory, document ownership, and stay current on hardware status without requiring heavy customization or a long setup cycle. ### What is the best IT Asset Management for founders making phone calls without disclosing personal cell numbers? Based on G2 reviews, [NinjaOne](https://www.g2.com/products/ninjaone/reviews) stands out as the strongest fit within this dataset because reviewers repeatedly highlight centralized management, remote support, and an easy-to-use interface that helps keep business operations separate and organized. According to verified users, founders and small teams tend to benefit most from software that simplifies device oversight, reduces manual processes, and supports work from anywhere through one platform. G2 reviewers mention that having asset visibility, remote access, and streamlined onboarding in a single tool makes it easier to manage operations professionally as a company grows. While reviews focus on IT management rather than calling workflows, ease of setup and centralized control are recurring strengths. **Here are some of the top-rated products on G2:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) – used for centralized endpoint management, remote access, patching, and asset visibility in growing teams ### Which IT Asset Management platforms allow answering calls from cell phone app via any location? Based on G2 reviews, this category data is centered on asset visibility, remote support, lifecycle tracking, and centralized IT operations rather than mobile calling workflows. According to verified users, the most relevant strengths buyers mention are remote management, support for distributed teams, and the ability to monitor and manage devices from anywhere. G2 reviewers mention that products such as NinjaOne, Deel IT, and Atera help teams support remote staff, manage global devices, and maintain visibility across multiple locations. However, the reviews provided do not specifically confirm cell phone app call answering capabilities. For this question, buyers should treat remote accessibility and distributed device management as supported review themes, while validating telephony-specific workflows directly in product evaluations. ### Which IT Asset Management systems solve dropped calls and calls routing to voicemail automatically? Based on G2 reviews, the strongest documented value in this category is operational visibility rather than direct telephony troubleshooting. According to verified users, these systems are most often praised for tracking hardware, software, device health, and support workflows in one place. G2 reviewers mention that centralized dashboards, proactive monitoring, and remote troubleshooting can help teams identify infrastructure or endpoint issues faster, which may indirectly improve service continuity. Still, the review data does not specifically verify dropped-call remediation or voicemail routing automation. Buyers asking this question should focus on products that reviewers describe as reliable, easy to monitor, and strong at issue detection, then confirm any voice-routing capabilities separately during demos or trials. ### Which IT Asset Management tools reduce reliability issues where phone system goes down during internet interruption? Based on G2 reviews, users in this category consistently value products that improve resilience through centralized management, monitoring, and better visibility into device and network-related issues. According to verified users, tools that reduce manual oversight and help teams respond faster to outages are especially useful in distributed environments. G2 reviewers mention proactive alerts, centralized dashboards, and automation as common advantages because they help IT teams spot failures, patch endpoints, and troubleshoot remotely before problems spread. That said, the review set does not directly confirm internet-failover or phone-system continuity features. Buyers concerned about interruption risk should prioritize platforms with strong monitoring and incident visibility, then verify communications failover requirements outside the review evidence. ### What IT Asset Management adopted by founders and account executives for ease of connecting multiple locations? Based on G2 reviews, teams connecting multiple locations tend to prefer software that centralizes inventory, support, and asset data so everyone works from the same source of truth. According to verified users, the biggest benefit is reducing fragmentation across spreadsheets, emails, and disconnected tools. G2 reviewers mention that products in this category are most effective when they support remote access, distributed device oversight, and straightforward onboarding for growing organizations. Review themes consistently point to easier collaboration, faster troubleshooting, and clearer ownership records when locations are managed in one platform. For founders and account-facing teams, the main buyer value is simplicity: software that keeps assets visible, current, and manageable across offices without creating extra administrative burden. ### What most trusted IT Asset Management by IT operations managers and system administrators based on user reviews? Based on G2 reviews, trust in this category is most often tied to visibility, reliability, and ease of managing assets at scale. According to verified users, products earn confidence when they centralize inventory, reduce spreadsheet dependence, and make it easier to track ownership, lifecycle status, and support history. G2 reviewers mention that trusted platforms also stand out for responsive support, straightforward setup, and integrations that keep data current across systems. Within this review set, buyers repeatedly praise solutions that improve operational consistency and reduce manual effort. For IT operations managers and system administrators, the most trusted options are the ones reviewers describe as dependable in daily use and effective at creating a clear, shared view of the environment. **Here are some of the top-rated products on G2:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) – chosen for centralized endpoint management, patching, remote support, and strong day-to-day usability - [ServiceNow IT Asset Management](https://www.g2.com/products/servicenow-it-asset-management/reviews) – used for lifecycle visibility, compliance tracking, reporting, and integration with broader IT workflows - [Atera](https://www.g2.com/products/atera/reviews) – valued for all-in-one monitoring, ticketing, automation, and managing many devices from one platform ### What should small business owners evaluate when choosing IT Asset Management for reliability and connectivity? Based on G2 reviews, small business owners should evaluate how well the software keeps asset information accurate, supports remote environments, and simplifies daily operations. According to verified users, the most important factors are ease of setup, intuitive navigation, centralized records, and the ability to monitor and manage devices without relying on scattered spreadsheets or multiple tools. G2 reviewers mention that strong integrations, clear reporting, and responsive support also matter because they reduce friction as teams grow. Reliability in this category is usually reflected through stable performance, faster issue visibility, and easier troubleshooting. Buyers should also check whether the platform fits their actual workflow, since some reviewers note that advanced customization and reporting can require more effort. ### What IT Asset Management used by founders for simple setup launching within one hour? Based on G2 reviews, founders looking for fast setup should focus on products reviewers describe as easy to deploy, intuitive to navigate, and quick to adopt without heavy technical overhead. According to verified users, the best early-stage fit is software that centralizes assets and support processes while minimizing training needs. G2 reviewers mention quick onboarding, clean interfaces, and immediate operational visibility as major advantages for lean teams. Across this dataset, users repeatedly value platforms that reduce manual tracking and let teams get productive quickly after setup. For founders, the strongest buying signal is not feature volume but how quickly the system starts delivering clarity on devices, ownership, and lifecycle management with minimal administrative friction. ## G2 Grid® for IT Asset Management Software ![G2 Grid® for IT Asset Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/it-asset-management/grids.png?focus%5B%5D=152661&focus%5B%5D=25671&focus%5B%5D=16222&focus%5B%5D=1621548&focus%5B%5D=14979&focus%5B%5D=107230&focus%5B%5D=130173&focus%5B%5D=2864) Highlighted products: ServiceNow IT Asset Management, NinjaOne, Atera, Deel IT, Tanium, Flexera One, HCL BigFix, and Freshservice. Underlying data: [Grid® JSON](https://www.g2.com/categories/it-asset-management/grids.json?focus%5B%5D=servicenow-it-asset-management&focus%5B%5D=ninjaone&focus%5B%5D=atera&focus%5B%5D=deel-it&focus%5B%5D=tanium&focus%5B%5D=flexera-one&focus%5B%5D=hcl-technologies-hcl-bigfix&focus%5B%5D=freshservice&segment=enterprise) ## How Many IT Asset Management Software Products Does G2 Track? **Total Products under this Category:** 252 ### Category Stats (Jul 2026) - **Average Rating**: 4.5/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Tanium (+0.77%) - Among all products in this category, Tanium recorded the largest rating increase compared to last month *Last updated: July 21, 2026* ## How Does G2 Rank IT Asset Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 20,500+ Authentic Reviews - 252+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which IT Asset Management Software Is Best for Your Use Case? - **Best for Small Businesses:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - **Best for Mid-Market:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - **Best for Enterprise:** [ServiceNow IT Asset Management](https://www.g2.com/products/servicenow-it-asset-management/reviews) - **Highest User Satisfaction:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - **Best Free Software:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) --- **Sponsored** ### Setyl Gain full visibility and control over your IT assets, software licenses, usage, and spend with Setyl. Setyl is an IT asset and license management (ITAM) platform, which connects to your existing systems with 100+ integrations. 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Setyl features overview: • IT asset and license inventory • Full asset lifecycle management • SaaS subscription, software application, and license management • Software renewal tracking • License rightsizing • Employee onboarding and offboarding • ISO 27001 and SOC 2 compliance • Vendor management and due diligence • IT spend management and reporting • 100+ native integrations and API access • Fully guided support [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1391&secure%5Bchosen_at%5D=2026-07-21T13%3A06%3A06Z&secure%5Bdisplayable_resource_id%5D=1391&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1391&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=153263&secure%5Bresource_id%5D=1391&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fit-asset-management%2Fenterprise%3Fpage%3D2&secure%5Btoken%5D=862eda96ae637c1d2c00d21e537190c8635adecb085b3474185d4babbe8183cc&secure%5Burl%5D=https%3A%2F%2Fsetyl.com%2Fit-asset-management-software%3Futm_source%3Dg2%26utm_medium%3Dppc%26utm_campaign%3Dgeneral&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated IT Asset Management Software Products in 2026? ### 1. [ServiceNow IT Asset Management](https://www.g2.com/products/servicenow-it-asset-management/reviews) Visibility into all your IT assets should not be as difficult as most find it to be. Spreadsheets and standalone tools are no match for the complexity of today’s IT asset landscape spanning software, hardware, cloud and AI services. ServiceNow ITAM is your solution for the complete asset lifecycle for all IT assets. Asset Managers can be overwhelmed with requests and monotonous activities. Automate tasks from procurement to end-of-life actions with help from ServiceNow AI Agents. Build reliable asset data, like contracts, costs and compliance while using the power of the CMDB. ServiceNow ITAM provides workspaces tailored for asset managers. Gain visibility and control to respond to business questions and for seamless collaboration across functions. **Average Rating:** 4.3/5.0 **Total Reviews:** 485 **How Do G2 Users Rate ServiceNow IT Asset Management?** - **Ease of Use:** 8.2/10 (Category avg: 8.9/10) - **Quality of Support:** 8.6/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.4/10 (Category avg: 8.2/10) **Who Is the Company Behind ServiceNow IT Asset Management?** - **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow) - **Company Website:** https://www.servicenow.com/ - **Year Founded:** 2004 - **HQ Location:** Santa Clara, CA - **Twitter:** @servicenow (55,548 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (35,081 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 53% Enterprise, 19% Mid-Market #### What Are ServiceNow IT Asset Management's Pros and Cons? **Pros:** - Asset Management (45 reviews) - Ease of Use (22 reviews) - Integrations (19 reviews) - Tracking (15 reviews) - Features (11 reviews) **Cons:** - Learning Curve (15 reviews) - Expensive (14 reviews) - Complexity (7 reviews) - Difficult Setup (7 reviews) - Insufficient Information (5 reviews) ### What Do G2 Reviewers Say About ServiceNow IT Asset Management? *AI-generated summary from verified user reviews* **Pros:** - Users value the **software license optimization** features of ServiceNow IT Asset Management, significantly reducing costs and waste. - Users find ServiceNow IT Asset Management very **easy to use** , effectively managing assets and simplifying complex software processes. - Users value the **seamless integrations** of ServiceNow IT Asset Management, enhancing efficiency and streamlining operations significantly. - Users value the **helpful tracking of IT assets** in ServiceNow IT Asset Management, enhancing efficiency and accuracy. - Users value the **robust features** of ServiceNow IT Asset Management for optimizing licenses and enhancing asset tracking. **Cons:** - Users note a **significant learning curve** with ServiceNow IT Asset Management, making adoption and implementation challenging. - Users find ServiceNow IT Asset Management **too expensive** , especially for small companies with limited budgets and needs. - Users find **complexity in initial setup and licensing** , making implementation and configuration challenging without expert support. - Users find the **difficult setup** and complex integrations frustrating, requiring significant time and effort to manage effectively. - Users express frustration over the **insufficient information** regarding setup and customization options in ServiceNow IT Asset Management. #### What Are Recent G2 Reviews of ServiceNow IT Asset Management? **"[A Practical Look at ServiceNow IT Asset Management - Strengths and Challenges](https://www.g2.com/survey_responses/servicenow-it-asset-management-review-12974892)"** **Rating:** 4.5/5.0 stars *— Ganesh G.* [Read full review](https://www.g2.com/survey_responses/servicenow-it-asset-management-review-12974892) --- **"[End-to-End IT Asset Visibility That Speeds Troubleshooting and Smarter Decisions](https://www.g2.com/survey_responses/servicenow-it-asset-management-review-13047951)"** **Rating:** 4.5/5.0 stars *— Shubhangi G.* [Read full review](https://www.g2.com/survey_responses/servicenow-it-asset-management-review-13047951) --- #### What Are G2 Users Discussing About ServiceNow IT Asset Management? - [What is ServiceNow IT Asset Management used for?](https://www.g2.com/discussions/what-is-servicenow-it-asset-management-used-for) - 1 comment, 1 upvote ### 2. [NinjaOne](https://www.g2.com/products/ninjaone/reviews) NinjaOne is the unified IT operations platform that helps IT teams and managed service providers manage, secure, and support every endpoint from a single cloud-native console. Nearly 40,000 customers across 140+ countries use NinjaOne to replace fragmented point tools with one platform built to scale. The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools. NinjaOne serves internal IT teams and MSPs alike, from lean IT departments to mid-market and large enterprise organizations managing distributed, multi-site environments. Common uses include consolidating IT tooling, automating patching for security and compliance, managing distributed and hybrid workforces, improving endpoint visibility, and strengthening backup and ransomware readiness. NinjaOne has maintained a 98 percent customer satisfaction score for more than five years, backed by free unlimited onboarding and 24/7 support in seven languages. Organizations that move to NinjaOne report replacing four or more separate tools with the single platform. NinjaOne is FedRAMP Moderate Authorized and SOC 2 Type II and Type III compliant, and supports audit-ready compliance evidence across frameworks including CMMC, ISO 27001, and HIPAA. The mission behind the platform is simple: unify IT to simplify work, giving IT teams better tools and employees a great technology experience at work. **Average Rating:** 4.7/5.0 **Total Reviews:** 4,544 **How Do G2 Users Rate NinjaOne?** - **Ease of Use:** 9.1/10 (Category avg: 8.9/10) - **Quality of Support:** 9.1/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.7/10 (Category avg: 8.2/10) **Who Is the Company Behind NinjaOne?** - **Seller:** [NinjaOne](https://www.g2.com/sellers/ninjaone) - **Company Website:** https://www.ninjaone.com/ - **Year Founded:** 2013 - **HQ Location:** Austin, Texas - **Twitter:** @NinjaOne (3,607 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6436301/ (2,376 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, Owner - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 47% Mid-Market, 45% Small-Business #### What Are NinjaOne's Pros and Cons? **Pros:** - Ease of Use (1373 reviews) - Automation (909 reviews) - Remote Access (867 reviews) - Features (852 reviews) - Customer Support (733 reviews) **Cons:** - Missing Features (792 reviews) - Improvement Needed (424 reviews) - Limited Features (396 reviews) - Needs Improvement (362 reviews) - Feature Issues (306 reviews) ### What Do G2 Reviewers Say About NinjaOne? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of NinjaOne, streamlining asset management and automating essential tasks effortlessly. - Users praise the **powerful automation** capabilities of NinjaOne, enhancing efficiency and simplifying device management. - Users appreciate the **easy navigation and dashboard** of NinjaOne, facilitating quick device management and monitoring. - Users praise NinjaOne for its **automated updates and efficient alerts** , significantly simplifying server management and saving time. - Users value the **excellent customer support** from NinjaOne, noting quick access to knowledgeable staff and practical solutions. **Cons:** - Users feel the **missing features** limit functionality, particularly lacking client and customer portal capabilities. - Users find the **search function lacking** , and the interface can confuse end users with unclear icons. - Users find NinjaOne has **limited features** , especially in mobile app functionality and device management options. - Users find that NinjaOne needs **improvement in search functionality** and a better ticketing dashboard for efficiency tracking. - Users report facing **feature issues** with function settings and a lack of adequate role-based controls in NinjaOne. #### What Are Recent G2 Reviews of NinjaOne? **"[NinjaOne – Trusted Partner In IT Management](https://www.g2.com/survey_responses/ninjaone-review-11882363)"** **Rating:** 5.0/5.0 stars *— Floyd B.* [Read full review](https://www.g2.com/survey_responses/ninjaone-review-11882363) --- **"[Your all-in-one remote desktop solution](https://www.g2.com/survey_responses/ninjaone-review-9646498)"** **Rating:** 4.5/5.0 stars *— Marcin K.* [Read full review](https://www.g2.com/survey_responses/ninjaone-review-9646498) --- #### What Are G2 Users Discussing About NinjaOne? - [What is NinjaOne (formerly NinjaRMM) used for?](https://www.g2.com/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) - 2 comments - [Does Office 365 Backup your data?](https://www.g2.com/discussions/does-office-365-backup-your-data) - 3 comments - [What does Dropsuite Backup?](https://www.g2.com/discussions/what-does-dropsuite-backup) - 1 comment ### 3. [Atera](https://www.g2.com/products/atera/reviews) The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting and automation- thus empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Introducing Robin by Atera: It isn’t another IT solution, it’s a transformation in how organization scale IT. This evolution paves the way for Autonomous IT, shifting the modus operandi from reactive or routine automation to proactive and preemptive action. (1) Cut 40% of your IT workload: Eliminate 100% of tasks that drain your team’s time. Robin doesn’t just assist, it acts and resolves. (2) Always-on. No downtime: Deliver 24/7/365 IT support, no vacations, no sick leave. (3) A personal IT tech for every employee: Intelligent, context-aware AI agent that understands your environment, adapts to each user, responds instantly, and resolves autonomously. Plus, early-adopters have said it’s also quite polite. Atera is pioneering the shift from automation to AI-powered autonomy in IT. With our AI agents, IT teams can offload repetitive tasks, resolve issues faster, ensure better service, and focus on strategy rather than fix/break or firefighting. We maintain the highest security and compliance standards and follow responsible AI frameworks, ensuring our AI can be a trusted extension of your IT team. Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency. Discover how Atera can help you achieve unparalleled IT efficiency. Try Atera free for 30 days at: www.atera.com **Average Rating:** 4.6/5.0 **Total Reviews:** 1,205 **How Do G2 Users Rate Atera?** - **Ease of Use:** 9.3/10 (Category avg: 8.9/10) - **Quality of Support:** 9.0/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.1/10 (Category avg: 8.2/10) **Who Is the Company Behind Atera?** - **Seller:** [Atera](https://www.g2.com/sellers/atera) - **Company Website:** https://www.atera.com - **Year Founded:** 2011 - **HQ Location:** Tel Aviv - **Twitter:** @AteraCloud (1,675 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/98739/ (415 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 56% Small-Business, 31% Mid-Market #### What Are Atera's Pros and Cons? **Pros:** - Ease of Use (386 reviews) - Automation (273 reviews) - Features (260 reviews) - Efficiency (210 reviews) - Monitoring (184 reviews) **Cons:** - Missing Features (161 reviews) - Limited Features (135 reviews) - Improvement Needed (96 reviews) - Needs Improvement (91 reviews) - Feature Issues (84 reviews) ### What Do G2 Reviewers Say About Atera? *AI-generated summary from verified user reviews* **Pros:** - Users find Atera to be incredibly **easy to use** , streamlining workstation and server management in one place. - Users value the **powerful automation tools** of Atera, enabling efficient workstation and server management through scripts and remote access. - Users appreciate the **all-in-one dashboard** of Atera, which streamlines their workflow and enhances productivity drastically. - Users value the **efficiency** of Atera, noting its automation and ease of use streamline their device management. - Users appreciate Atera's **proactive monitoring** , enhancing efficiency with a seamless all-in-one dashboard for better workflow. **Cons:** - Users note **missing features** like checklists and insufficient alert context, complicating their overall Atera experience. - Users find the **limited features** of Atera restrictive, especially in the mobile app and billing options. - Users report that **improvement is needed** in Atera's interface changes and remote access reliability, impacting workflows. - Users note that **report loading times and limited customization** can hinder efficiency and usability within Atera. - Users highlight **feature issues** with Atera, including inconvenient billing increments and disruptive interface changes. #### What Are Recent G2 Reviews of Atera? **"[Atera boosts productivity with automations, WhatsApp, and reports](https://www.g2.com/survey_responses/atera-review-13106823)"** **Rating:** 5.0/5.0 stars *— Fabian M.* [Read full review](https://www.g2.com/survey_responses/atera-review-13106823) --- **"[A practical way to coordinate technicians, users, and infrastructure work](https://www.g2.com/survey_responses/atera-review-13121276)"** **Rating:** 4.5/5.0 stars *— Alamgir H.* [Read full review](https://www.g2.com/survey_responses/atera-review-13121276) --- #### What Are G2 Users Discussing About Atera? - [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) - 1 comment - [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) - 1 comment - [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) - 2 comments - [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) - 1 comment - [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) - 1 comment ### 4. [Deel IT](https://www.g2.com/products/deel-it/reviews) Deel IT is a global IT management platform that helps organizations provision, secure, support, and recover employee devices and software across distributed teams. It enables IT teams to manage the full device and access lifecycle for remote and international employees, with onboarding and offboarding actions triggered automatically through connected HR systems. Devices arrive ready to use with predefined security, applications, and access controls, and are recovered and secured when employees leave. Deel IT supports operations in more than 130 countries and replaces manual coordination across vendors, regions, and tools with centralized workflows and shared visibility across IT and HR. Key capabilities and value include: - Device lifecycle management: Centralized ordering, shipping, tracking, repairs, recovery, storage, and reuse of laptops and accessories with real-time inventory visibility, supported by a 99.1% on-time delivery rate. - Global device recovery: Coordinated collection, wiping, storage, and redeployment of devices worldwide, with a 96% global device recovery rate. - Mobile device management (MDM): Automated enrollment, policy enforcement, remote locking, and device wiping to maintain compliance and consistency across all company-owned devices. - Security and endpoint protection: Built-in endpoint monitoring, encryption, and threat prevention help protect company data across distributed environments. - Access and identity management: Single sign-on, multi-factor authentication, and automated access provisioning and revocation ensure employees have appropriate access throughout their lifecycle. - Software and app provisioning: Applications and licenses are assigned, updated, and removed automatically based on employee status. - Global IT support: 24/7 employee-facing support provides troubleshooting and device assistance across regions and time zones. - HR-connected automation: Onboarding and offboarding workflows sync with HR systems to reduce handoffs and manual work. Deel IT is used by IT managers, system administrators, and People Ops teams who need centralized control, security, and visibility as their workforce scales globally. **Average Rating:** 4.8/5.0 **Total Reviews:** 277 **How Do G2 Users Rate Deel IT?** - **Ease of Use:** 9.4/10 (Category avg: 8.9/10) - **Quality of Support:** 9.1/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Asset Policy Management:** 9.6/10 (Category avg: 8.2/10) **Who Is the Company Behind Deel IT?** - **Seller:** [Deel](https://www.g2.com/sellers/deel) - **Company Website:** https://www.deel.com/ - **Year Founded:** 2019 - **HQ Location:** San Francisco, California - **Twitter:** @deel (30,540 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/deel/ (9,619 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Interpreter - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 45% Mid-Market, 44% Small-Business #### What Are Deel IT's Pros and Cons? **Pros:** - Ease of Use (294 reviews) - Simple (100 reviews) - Intuitive (97 reviews) - Customer Support (58 reviews) - User Interface (50 reviews) **Cons:** - Expensive (46 reviews) - Improvement Needed (44 reviews) - Insufficient Information (37 reviews) - Missing Features (37 reviews) - Slow Performance (33 reviews) ### What Do G2 Reviewers Say About Deel IT? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Deel IT, finding it simplifies tracking hours and invoicing. - Users appreciate the **user-friendly interface** of Deel IT, finding it easy to navigate and manage funds effortlessly. - Users find Deel IT to be **intuitive and easy to navigate** , making management and tracking a breeze. - Users commend Deel IT for its **attentive and responsive customer support** , ensuring quick and effective solutions throughout their experience. - Users praise the **clean and responsive interface** of Deel IT, enhancing their overall experience and productivity. **Cons:** - Users find Deel IT to be **too expensive** due to high withdrawal and conversion fees impacting their experience. - Users find the **insights tab lacking accuracy** , leading to confusion in expenses and payment categorization. - Users find the **insufficient information** in the insights tab and taxation guidance frustrating and unhelpful. - Users find the **missing features** frustrating, noting lack of options and confusing functionality for their specific needs. - Users experience **slow performance** with Deel IT, noting long load times and occasional delays in responses. #### What Are Recent G2 Reviews of Deel IT? **"[Facilitate International Payments with Efficiency](https://www.g2.com/survey_responses/deel-it-review-13120639)"** **Rating:** 5.0/5.0 stars *— Samuel G.* [Read full review](https://www.g2.com/survey_responses/deel-it-review-13120639) --- **"[Streamlines Global IT Management, But Watch for Fees](https://www.g2.com/survey_responses/deel-it-review-13118832)"** **Rating:** 4.5/5.0 stars *— rakesh j.* [Read full review](https://www.g2.com/survey_responses/deel-it-review-13118832) --- ### 5. [Flexera One](https://www.g2.com/products/flexera-one/reviews) Flexera One is a SaaS-based IT management solution designed with and for organizations like yours with highly complex hybrid environments. With Flexera One, you can visualize your entire estate and make data-driven decisions from on-premise to SaaS to the cloud. IT Visibility Flexera One’s IT Visibility solution delivers the most comprehensive and clear view of your IT estate. Discovery and normalization—gain consistent, reliable data and take control of assets to draw valuable insights across software, hardware, SaaS and cloud. Data enrichment—enhance your IT inventory data with market intelligence that improves your decision-making abilities, via Technopedia—the largest and most trusted IT asset information source in the world. Unified data visualization—simplify the view of your environment with clear understanding and analytic that provide context for business initiatives spanning your entire IT estate. IT Asset Management Flexera One’s IT asset management (ITAM) starts with knowing what you have in your IT ecosystem—across hardware, software, SaaS, cloud, containers, clusters and virtual technologies. Optimized for today’s digital business, find the evidence required to determine license consumption, such as IBM sub-capacity requirements. Software asset management— Flexera One is the only SAM solution to solve the exponentiality of licensing with depth, breadth, algorithms and automation required to truly create a trusted and accurate license position. Hardware asset management— manage the hardware you own or lease, no matter where it is. Make critical hardware lifecycle decisions to support user productivity, business continuity and make the most of your hardware investments. SaaS management— get a current and complete picture of SaaS usage to support your business stakeholders while optimizing SaaS spend with all your vendors. Take action by discovering shadow SaaS, removing redundant applications and optimizing subscriptions based on actual usage automatically. Software request and reharvest— proactively reduce the sprawl and provide end users with a catalog of approved software, SaaS and cloud instances–helping you get them within guard rails while enabling the business to be agile and innovative. Reclaim unused technology to avoid future costs. Integrate with ITSM providers so you can meet users where they are and provide a seamless end-user experience. Cloud Cost Optimization Flexera One offers a unique approach to cloud cost optimization that enables cloud governance teams to work collaboratively with business units and cloud resource owners to optimize spend. With Flexera One, you get a comprehensive set of cloud cost optimization capabilities designed to easily reduce costs across your entire cloud environment. Cloud Cost Management— Get visibility into cloud usage and costs for all your cloud accounts. You can evaluate and report on your most cost-effective regions and instance sizes, and dive deep into public and private cloud costs by application, category, business unit, cost center, department or team. You also can allocate costs for chargeback and showback with complete backup and justification. Cloud Governance— Flexera One offers a powerful policies engine that enables your cloud governance teams to manage and control hybrid cloud use with out-of-the-box and custom policies to automate governance of costs, operations, security and compliance. Cloud Migration and Modernization Successful IT modernization requires proper analysis, prioritization and planning. Flexera One’s Cloud Migration and Modernization provides the actionable intelligence you need to optimize your cloud modernization and migration—no matter where you are on your cloud journey. Cloud Migration Planning— Flexera one gives you the actionable intelligence needed to optimize your on-premises to cloud migration journey from start to finish with full context visibility into business services. Cloud Cost Assessment — Flexera One provides comprehensive workload assessments to show you which cloud type, provider, custom instance choice, buying type and resource provisioning are best for your workload, budget and performance requirements—all to optimize your cloud cost savings. Workload Placement — Cloud migration and modernization provides comprehensive workload assessments for full visibility into your current workloads, so you can prioritize and identify which providers are best for your performance requirements to ensure successful migration of workloads to the cloud. **Average Rating:** 4.3/5.0 **Total Reviews:** 116 **How Do G2 Users Rate Flexera One?** - **Ease of Use:** 8.4/10 (Category avg: 8.9/10) - **Quality of Support:** 8.0/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.4/10 (Category avg: 8.2/10) **Who Is the Company Behind Flexera One?** - **Seller:** [Flexera](https://www.g2.com/sellers/flexera) - **Year Founded:** 2008 - **HQ Location:** Itasca, IL - **Twitter:** @flexera (4,737 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/574962/ (2,072 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Analyst, Consultant - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 75% Enterprise, 16% Mid-Market #### What Are Flexera One's Pros and Cons? **Pros:** - Ease of Use (54 reviews) - Features (47 reviews) - Integrations (37 reviews) - Product Quality (36 reviews) - Visibility (35 reviews) **Cons:** - Complexity (37 reviews) - Difficult Learning (35 reviews) - Learning Curve (31 reviews) - Complex Setup (25 reviews) - Difficult Setup (23 reviews) ### What Do G2 Reviewers Say About Flexera One? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Flexera One, thanks to its intuitive interface and streamlined functionality. - Users value the **unified dashboard** of Flexera One, which simplifies management of on-premises and cloud environments. - Users value the **easy integration** with multiple systems, enhancing data visibility and workflow across IT environments. - Users appreciate the **high product quality** of Flexera One, noting its user-friendly design and seamless integrations. - Users value the **unified visibility** of Flexera One, simplifying IT management across software, hardware, and cloud assets. **Cons:** - Users face a **steep learning curve** with Flexera One due to its complex setup and initial implementation challenges. - Users find the **difficult learning curve** of Flexera One challenging, especially with advanced features and initial onboarding. - Users find the **learning curve steep** , with an overwhelming UI and complex onboarding that requires improvements. - Users face a **complex setup** process, requiring significant resources and technical expertise for effective implementation. - Users often face a **difficult setup** due to complex implementation and integration with existing systems. #### What Are Recent G2 Reviews of Flexera One? **"[A must have tool for inventory management for every organisation](https://www.g2.com/survey_responses/flexera-one-review-11647810)"** **Rating:** 5.0/5.0 stars *— Adeeba I.* [Read full review](https://www.g2.com/survey_responses/flexera-one-review-11647810) --- **"[Accurate Spend Visibility and Deep License Intelligence for Confident Decisions](https://www.g2.com/survey_responses/flexera-one-review-12669217)"** **Rating:** 4.0/5.0 stars *— imad M.* [Read full review](https://www.g2.com/survey_responses/flexera-one-review-12669217) --- ### 6. [Tanium](https://www.g2.com/products/tanium/reviews) Trusted by 40% of the Fortune 100, 8 of the top 10 U.S. Banks, and all 6 branches of the U.S. Armed Forces. Tanium is the platform the world's most security-conscious organizations trust. The Tanium Autonomous IT Platform unifies endpoint management and security on a single, unified platform. Driven by real-time intelligence and generative, agentic, and predictive AI, Tanium ensures every insight and automation is based on accurate, trustworthy data so IT operations and security teams can act faster, stay resilient, and drive better business outcomes with confidence. Built on Tanium’s patented Linear Chain Architecture, teams can deploy trusted automation progressively, then execute actions safely at speed and scale - without scans or manual workflows. Continuous visibility across IT, mobile, OT, and cloud environments helps organizations accelerate decision agility, save costs through integrated automation, and strengthen resilience with closed-loop security. **Average Rating:** 4.5/5.0 **Total Reviews:** 70 **How Do G2 Users Rate Tanium?** - **Ease of Use:** 8.6/10 (Category avg: 8.9/10) - **Quality of Support:** 8.8/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.1/10) - **Asset Policy Management:** 9.2/10 (Category avg: 8.2/10) **Who Is the Company Behind Tanium?** - **Seller:** [Tanium](https://www.g2.com/sellers/tanium) - **Company Website:** https://www.tanium.com/ - **Year Founded:** 2007 - **HQ Location:** Emeryville, CA - **Twitter:** @Tanium (7,243 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2109024/ (2,333 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 49% Enterprise, 32% Mid-Market #### What Are Tanium's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Features (7 reviews) - Reliability (4 reviews) - Security (4 reviews) - Visibility (4 reviews) **Cons:** - Learning Curve (4 reviews) - Complexity (3 reviews) - Limited Features (3 reviews) - Insufficient Information (2 reviews) - Needs Improvement (2 reviews) ### What Do G2 Reviewers Say About Tanium? *AI-generated summary from verified user reviews* **Pros:** - Users find **ease of use** in Tanium, particularly for scheduling patches and managing large infrastructures efficiently. - Users appreciate the **speed and clarity** of Tanium, enabling real-time insights and efficient problem-solving across endpoints. - Users value the **reliable real-time visibility** of Tanium, enhancing operational excellence and facilitating quick decision-making. - Users value Tanium for its **exceptional security capabilities** , providing real-time visibility and effective endpoint management solutions. - Users value the **real-time visibility** Tanium provides, enhancing their ability to manage endpoints effectively and proactively. **Cons:** - Users find the **learning curve of Tanium steep** , often overwhelmed by its complexity and lacking clear onboarding resources. - Users find the **complexity** of Tanium challenging, especially for those new to cybersecurity and on-premise management. - Users are frustrated with the **limited features** , especially regarding Linux compatibility and troubleshooting processes. - Users feel that the **insufficient information** and onboarding resources hinder effective navigation and increase troubleshooting time. - Users find that Tanium's **learning curve and onboarding resources need improvement** , impacting initial experience and workflow efficiency. #### What Are Recent G2 Reviews of Tanium? **"[Real-Time Endpoint Visibility and Powerful Automation in One Platform](https://www.g2.com/survey_responses/tanium-review-13128393)"** **Rating:** 4.0/5.0 stars *— syed i.* [Read full review](https://www.g2.com/survey_responses/tanium-review-13128393) --- **"[Real-Time Visibility and Fast Global Remediation with Tanium](https://www.g2.com/survey_responses/tanium-review-12961686)"** **Rating:** 4.5/5.0 stars *— Aswindev P.* [Read full review](https://www.g2.com/survey_responses/tanium-review-12961686) --- ### 7. [HCL BigFix](https://www.g2.com/products/hcl-technologies-hcl-bigfix/reviews) HCL BigFix is an enterprise-grade Unified Endpoint Management (UEM) and automation platform. Built to deliver Secure Resilient Operations, HCL BigFix enables IT and security teams to manage, secure, and remediate endpoints and infrastructure across on-premises, hybrid, and multi-cloud environments at enterprise scale. HCL BigFix is an enterprise-grade Unified Endpoint Management (UEM) and automation platform. Built to deliver Secure Resilient Operations in the AI-driven threat era, HCL BigFix enables IT and security teams to manage, secure, and remediate endpoints and infrastructure across on-premises, hybrid, and multi-cloud environments at enterprise scale. As frontier AI models such as Mythos accelerate vulnerability discovery and compress exploitation timelines, BigFix helps organizations reduce exposure through near real-time remediation, continuous compliance, and intelligent automation. Enterprises choose HCL BigFix for: A single-agent, unified platform for endpoint and infrastructure management Centralized visibility and control across 155M+ endpoints and 120+ operating system variants Automated patching, continuous compliance, and real-time vulnerability remediation with \>98% first-pass patch success AI-driven automation and agentic workflows powered by AEX to enable proactive self-healing and improved Digital Employee Experience (DEX) **Average Rating:** 4.5/5.0 **Total Reviews:** 85 **How Do G2 Users Rate HCL BigFix?** - **Ease of Use:** 8.4/10 (Category avg: 8.9/10) - **Quality of Support:** 9.2/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) **Who Is the Company Behind HCL BigFix?** - **Seller:** [HCL Technologies](https://www.g2.com/sellers/hcl-technologies) - **Company Website:** https://hcl-software.com/ - **Year Founded:** 1999 - **HQ Location:** Noida, Uttar Pradesh - **Twitter:** @hcltech (425,043 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1756/ (246,058 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 38% Mid-Market, 36% Enterprise #### What Are HCL BigFix's Pros and Cons? **Pros:** - Automation (1 reviews) - Centralized Management (1 reviews) - Ease of Use (1 reviews) - Endpoint Management (1 reviews) - Patching Efficiency (1 reviews) **Cons:** - Complexity (1 reviews) - Learning Curve (1 reviews) - Poor Interface Design (1 reviews) - Poor Reporting (1 reviews) - Poor UI (1 reviews) ### What Do G2 Reviewers Say About HCL BigFix? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automation capabilities** of HCL BigFix, enhancing efficiency in endpoint management and security enforcement. - Users appreciate the **centralized endpoint management** of HCL BigFix, enhancing visibility and security across numerous devices. - Users value the **ease of use** of HCL BigFix for its centralized management and streamlined endpoint operations. - Users value the **real-time visibility and centralized management** of HCL BigFix, enhancing security and reducing operational effort. - Users value the **automated patching efficiency** of HCL BigFix, enhancing security and minimizing operational effort greatly. **Cons:** - Users find the **complex UI** of HCL BigFix challenging, leading to a steep learning curve and time-consuming troubleshooting. - Users find the **complex UI** of HCL BigFix challenging, leading to a steep learning curve for newcomers. - Users find the **poor interface design** of HCL BigFix makes it complex and less intuitive for newcomers. - Users find the **poor reporting** capabilities of HCL BigFix make it difficult to extract useful insights easily. - Users find the **UI complex and less intuitive** , resulting in a steeper learning curve for new users. #### What Are Recent G2 Reviews of HCL BigFix? **"[Best for Server patching](https://www.g2.com/survey_responses/hcl-bigfix-review-12705779)"** **Rating:** 5.0/5.0 stars *— Deepak S.* [Read full review](https://www.g2.com/survey_responses/hcl-bigfix-review-12705779) --- **"[Real-Time Visibility and Centralized Endpoint Management That Scales](https://www.g2.com/survey_responses/hcl-bigfix-review-12330404)"** **Rating:** 5.0/5.0 stars *— Sourabh M.* [Read full review](https://www.g2.com/survey_responses/hcl-bigfix-review-12330404) --- #### What Are G2 Users Discussing About HCL BigFix? - [What is the basic function provided by BigFix inventory?](https://www.g2.com/discussions/what-is-the-basic-function-provided-by-bigfix-inventory) - [What feature sets does the BigFix Lifecycle module provide?](https://www.g2.com/discussions/what-feature-sets-does-the-bigfix-lifecycle-module-provide) - [What is BigFix HCL?](https://www.g2.com/discussions/what-is-bigfix-hcl) - 3 comments - [What does BigFix software do?](https://www.g2.com/discussions/what-does-bigfix-software-do) ### 8. [Freshservice](https://www.g2.com/products/freshservice/reviews) Freshservice by Freshworks is an AI-powered ServiceOps platform built for modern enterprises that need to move fast without sacrificing control. By unifying ITSM, ITOM, IT asset management, and enterprise service management on a single platform with a shared data layer, Freshservice eliminates the tool sprawl and visibility gaps that slow teams down - creating one source of truth across services, assets, and infrastructure. IT teams get full visibility into their environment: automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends seamlessly to HR, finance, and facilities - giving every business team the same consistent, efficient service experience without the complexity of separate tools. Freshservice comes with a natively embedded AI layer called Freddy AI, that helps agents resolve issues faster, automates employee service requests, and gives leaders the insights they need to make better decisions. The result isn't just faster service; it's a fundamentally more proactive operation that surfaces and resolves issues before they impact employees. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,293 **How Do G2 Users Rate Freshservice?** - **Ease of Use:** 9.2/10 (Category avg: 8.9/10) - **Quality of Support:** 9.0/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) **Who Is the Company Behind Freshservice?** - **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks) - **Company Website:** https://www.freshworks.com/ - **Year Founded:** 2010 - **HQ Location:** San Mateo, CA - **Twitter:** @FreshworksInc (19,020 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/freshworks-inc/ (7,505 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, IT Director - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 61% Mid-Market, 21% Enterprise #### What Are Freshservice's Pros and Cons? **Pros:** - Ease of Use (158 reviews) - Features (89 reviews) - Automation (75 reviews) - Ticketing System (67 reviews) - Ticket Management (61 reviews) **Cons:** - Missing Features (54 reviews) - Limited Features (42 reviews) - Learning Curve (36 reviews) - Limited Customization (33 reviews) - Ticketing Issues (27 reviews) ### What Do G2 Reviewers Say About Freshservice? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of Freshservice, appreciating its intuitive design and efficient ticket management. - Users appreciate the **intuitive interface and extensive features** of Freshservice, simplifying both complex tasks and daily activities. - Users value the **automation features** of Freshservice, significantly enhancing efficiency and streamlining ticket management processes. - Users praise the **variety of ticket organization options** in Freshservice, enhancing efficiency and user experience. - Users value the **intuitive ticket management** in Freshservice, enhancing usability and streamlining internal approval processes. **Cons:** - Users find the **missing features** in Freshservice frustrating, particularly the lack of intuitive reporting and search functionalities. - Users find the **limited features** of Freshservice restrictive, impacting the effectiveness of reporting and project management. - Users find the **learning curve steep** , with complicated configurations and unintuitive reporting features causing frustration. - Users find **limited customization** options in Freshservice, which can restrict tailoring the system to specific business needs. - Users find **ticketing issues** frustrating, especially with confusing reporting and difficulty in extracting data for management. #### What Are Recent G2 Reviews of Freshservice? **"[Powerful Ticketing, SLAs, Automations, and Analytics That Boost Agent Organization](https://www.g2.com/survey_responses/freshservice-review-12805161)"** **Rating:** 4.0/5.0 stars *— Davi A.* [Read full review](https://www.g2.com/survey_responses/freshservice-review-12805161) --- **"[Clean, Fast ITSM with Seamless Integrations and Big ROI from Freddy AI](https://www.g2.com/survey_responses/freshservice-review-13115147)"** **Rating:** 5.0/5.0 stars *— Angelique C.* [Read full review](https://www.g2.com/survey_responses/freshservice-review-13115147) --- #### What Are G2 Users Discussing About Freshservice? - [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) - 3 comments, 1 upvote ### 9. [Ivanti Neurons for ITAM](https://www.g2.com/products/ivanti-neurons-for-itam/reviews) Ivanti Neurons for ITAM centralizes and automates the management of your IT assets—hardware, software, cloud, and virtual—from procurement to disposal. It provides real-time visibility and lifecycle tracking for all assets, helping organizations reduce risk, improve compliance, and optimize costs. The solution’s flexible, configurable workflows support your organization's processes, or you can leverage built-in best practices. Deliver better, data-driven decision-making with the seamless integration of Ivanti Neurons for ITAM with Ivanti Neurons for ITSM. **Average Rating:** 4.3/5.0 **Total Reviews:** 32 **How Do G2 Users Rate Ivanti Neurons for ITAM?** - **Ease of Use:** 8.0/10 (Category avg: 8.9/10) - **Quality of Support:** 8.3/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Asset Policy Management:** 7.8/10 (Category avg: 8.2/10) **Who Is the Company Behind Ivanti Neurons for ITAM?** - **Seller:** [Ivanti](https://www.g2.com/sellers/ivanti) - **Year Founded:** 1985 - **HQ Location:** South Jordan, UT - **Twitter:** @GoIvanti (6,761 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/15224185/ (3,023 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 50% Enterprise, 44% Mid-Market #### What Are Ivanti Neurons for ITAM's Pros and Cons? **Pros:** - Asset Management (1 reviews) **Cons:** - Technical Issues (1 reviews) ### What Do G2 Reviewers Say About Ivanti Neurons for ITAM? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **comprehensive workspace** of Ivanti Neurons for ITAM for efficiently managing all their assets. **Cons:** - Users experience occasional **data sync issues** with Ivanti Neurons for ITAM, generally attributed to user error. #### What Are Recent G2 Reviews of Ivanti Neurons for ITAM? **"[Ivanti IT Asset Management Suite Review](https://www.g2.com/survey_responses/ivanti-neurons-for-itam-review-7639446)"** **Rating:** 4.0/5.0 stars *— Zafar Javed S.* [Read full review](https://www.g2.com/survey_responses/ivanti-neurons-for-itam-review-7639446) --- **"[Comprehensive Asset Management Made Effortless](https://www.g2.com/survey_responses/ivanti-neurons-for-itam-review-12107379)"** **Rating:** 5.0/5.0 stars *— Amanda S.* [Read full review](https://www.g2.com/survey_responses/ivanti-neurons-for-itam-review-12107379) --- #### What Are G2 Users Discussing About Ivanti Neurons for ITAM? - [Who owns Cherwell Software?](https://www.g2.com/discussions/who-owns-cherwell-software) - [What does asset management software do?](https://www.g2.com/discussions/ivanti-it-asset-management-suite-what-does-asset-management-software-do) - [What is ITAM software?](https://www.g2.com/discussions/what-is-itam-software) - [Does Cherwell have asset management?](https://www.g2.com/discussions/ivanti-it-asset-management-suite-does-cherwell-have-asset-management) - [What does asset management software do?](https://www.g2.com/discussions/cherwell-it-asset-management-what-does-asset-management-software-do) ### 10. [TeamDynamix ITAM](https://www.g2.com/products/teamdynamix-itam/reviews) TeamDynamix ITAM, previously Sassafras, is a complete, platform-agnostic IT Asset Management solution that helps organizations identify unused software licenses, manage hardware across the full lifecycle, and stay audit-ready. Software asset management combines automated discovery with usage analytics for login counts, launch counts, total time, and peak concurrent usage to identify the 30%+ of software spend that's typically wasted. It combines purchase records, audit data, and usage stats to build a defensible Effective License Position (ELP) for every product, optimize renewals, and mitigate audit risk. Hardware lifecycle management tracks every IT asset from procurement to disposal across Windows, Mac, Linux, and ChromeOS including virtual and thin-client systems. Pre-built integrations with Jamf, Intune, SCCM, and CSV imports speed inventory consolidation. It includes lab equipment management, live location mapping, and CMDB integration with TeamDynamix ITSM. With it you gain value in days, not months. **Average Rating:** 4.5/5.0 **Total Reviews:** 34 **How Do G2 Users Rate TeamDynamix ITAM?** - **Ease of Use:** 8.9/10 (Category avg: 8.9/10) - **Quality of Support:** 9.7/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.3/10 (Category avg: 8.2/10) **Who Is the Company Behind TeamDynamix ITAM?** - **Seller:** [TeamDynamix](https://www.g2.com/sellers/teamdynamix) - **Year Founded:** 2001 - **HQ Location:** Columbus, Ohio - **Twitter:** @TDXBuzz (1,049 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1494030/ (166 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Higher Education, Education Management - **Company Size:** 62% Enterprise, 29% Mid-Market #### What Are Recent G2 Reviews of TeamDynamix ITAM? **"[Finally, a Single Source of Truth for IT Assets](https://www.g2.com/survey_responses/teamdynamix-itam-review-12913226)"** **Rating:** 5.0/5.0 stars *— Robert C.* [Read full review](https://www.g2.com/survey_responses/teamdynamix-itam-review-12913226) --- **"[TeamDynamix: Intuitive, Reliable IT Hub for Ticketing and Asset Tracking](https://www.g2.com/survey_responses/teamdynamix-itam-review-12908859)"** **Rating:** 5.0/5.0 stars *— Daniel B.* [Read full review](https://www.g2.com/survey_responses/teamdynamix-itam-review-12908859) --- #### What Are G2 Users Discussing About TeamDynamix ITAM? - [What is Sassafras AllSight used for?](https://www.g2.com/discussions/what-is-sassafras-allsight-used-for) ### 11. [TeamDynamix IT Service Management](https://www.g2.com/products/teamdynamix-it-service-management/reviews) TeamDynamix is a no-code AI-powered ITSM/ESM platform with AI-native automation, virtual support agents, and enterprise-wide integration. Deflect 30-60% of tickets, resolve tickets 40-90% faster, eliminate 2-3 months of manual tasks, and reduce overhead. **Average Rating:** 4.5/5.0 **Total Reviews:** 100 **How Do G2 Users Rate TeamDynamix IT Service Management?** - **Ease of Use:** 8.5/10 (Category avg: 8.9/10) - **Quality of Support:** 9.2/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Asset Policy Management:** 7.6/10 (Category avg: 8.2/10) **Who Is the Company Behind TeamDynamix IT Service Management?** - **Seller:** [TeamDynamix](https://www.g2.com/sellers/teamdynamix) - **Year Founded:** 2001 - **HQ Location:** Columbus, Ohio - **Twitter:** @TDXBuzz (1,049 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1494030/ (166 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Higher Education, Education Management - **Company Size:** 46% Mid-Market, 45% Enterprise #### What Are Recent G2 Reviews of TeamDynamix IT Service Management? **"[Highly Configurable Service Desk That Keeps IT Operations Connected](https://www.g2.com/survey_responses/teamdynamix-it-service-management-review-12913261)"** **Rating:** 5.0/5.0 stars *— Robert C.* [Read full review](https://www.g2.com/survey_responses/teamdynamix-it-service-management-review-12913261) --- **"[Reliable Web-Based SaaS with Strong Workflows, Integrations, and Helpful AI Features](https://www.g2.com/survey_responses/teamdynamix-it-service-management-review-12915982)"** **Rating:** 5.0/5.0 stars *— Kevin M.* [Read full review](https://www.g2.com/survey_responses/teamdynamix-it-service-management-review-12915982) --- #### What Are G2 Users Discussing About TeamDynamix IT Service Management? - [What is TeamDynamix IT Service Management used for?](https://www.g2.com/discussions/what-is-teamdynamix-it-service-management-used-for) - [What does Teamdynamix do?](https://www.g2.com/discussions/what-does-teamdynamix-do) - [How do you manage a project portfolio?](https://www.g2.com/discussions/how-do-you-manage-a-project-portfolio) - [What is Team dynamics software?](https://www.g2.com/discussions/what-is-team-dynamics-software) - [Does TeamDynamix have an app?](https://www.g2.com/discussions/does-teamdynamix-have-an-app) ### 12. [Nlyte](https://www.g2.com/products/nlyte/reviews) Nlyte is a sophisticated Data Center Infrastructure Management (DCIM) solution designed to assist organizations in effectively managing their data center environments. This software addresses the complexities of data center operations by automating the management of assets, resources, processes, and personnel throughout the entire lifecycle of compute infrastructure. Nlyte stands out in the market as a highly customizable and scalable platform, ensuring that it can adapt to the evolving needs of businesses as technology progresses. Targeted primarily at IT professionals and data center managers, Nlyte caters to organizations that require a robust tool for managing their hybrid digital infrastructures. The software is particularly beneficial for enterprises that are navigating the complexities of both on-premises and cloud environments. By providing a comprehensive view of all data center operations, Nlyte enables users to optimize resource allocation, improve operational efficiency, and enhance overall performance. This makes it an essential tool for organizations looking to streamline their data center management processes. One of the key features of Nlyte is its open, protocol, and vendor-agnostic platform, which facilitates seamless integration with a variety of best-in-breed tools. This flexibility allows organizations to maintain their existing systems while enhancing their capabilities with Nlyte's advanced functionalities. Additionally, the software's customizable nature means that it can be tailored to meet the specific requirements of different organizations, ensuring that users can implement solutions that align with their unique operational needs. Nlyte also emphasizes innovation driven by customer feedback, which has led to the development of features that support the management of hybrid cloud environments. As technology continues to evolve, Nlyte remains committed to providing solutions that help organizations adapt to changes in their infrastructure. This forward-thinking approach not only enhances the software's relevance in a rapidly changing landscape but also empowers users to effectively manage their compute infrastructure in a way that aligns with their strategic goals. In summary, Nlyte DCIM is a comprehensive solution that addresses the intricate demands of data center management. With its focus on automation, customization, and integration, Nlyte equips organizations with the tools necessary to optimize their operations and adapt to the complexities of modern hybrid infrastructures. **Average Rating:** 4.5/5.0 **Total Reviews:** 50 **How Do G2 Users Rate Nlyte?** - **Ease of Use:** 8.2/10 (Category avg: 8.9/10) - **Quality of Support:** 8.7/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.0/10 (Category avg: 8.2/10) **Who Is the Company Behind Nlyte?** - **Seller:** [Nlyte](https://www.g2.com/sellers/nlyte) - **Company Website:** https://www.nlyte.com/ - **Year Founded:** 2003 - **HQ Location:** Kennesaw, Georgia - **Twitter:** @nlyte (1,951 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/552631/ (109 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 63% Enterprise, 25% Mid-Market #### What Are Nlyte's Pros and Cons? **Pros:** - Automation (5 reviews) - Ease of Use (5 reviews) - Asset Management (3 reviews) - Efficiency Optimization (3 reviews) - User Interface (3 reviews) **Cons:** - Complexity (4 reviews) - Setup Difficulty (4 reviews) - Learning Curve (3 reviews) - Poor Customer Support (3 reviews) - Expensive (2 reviews) ### What Do G2 Reviewers Say About Nlyte? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **workflow automation** in Nlyte, enhancing their data center management experience with ease and efficiency. - Users value the **ease of use** in Nlyte, appreciating its intuitive interface and seamless integration capabilities. - Users value the **robust asset management** capabilities of Nlyte, enhancing operational efficiency and reducing downtime in data centers. - Users value the **efficiency optimization** of Nlyte, streamlining processes and reducing manual work in data centers. - Users appreciate the **user-friendly interface** of Nlyte, enjoying its simplicity and real-time monitoring capabilities. **Cons:** - Users find the **complexity** of Nlyte challenging, especially for new users struggling with setup and documentation. - Users find the **setup difficulty** challenging, especially due to the steep learning curve and complex features. - Users find the **steep learning curve** of Nlyte challenging, especially for new users navigating its extensive features. - Users report **poor customer support** with Nlyte, experiencing slow response times and inadequate documentation. - Users find Nlyte's **high cost** to be a significant drawback, impacting its overall value and effectiveness. #### What Are Recent G2 Reviews of Nlyte? **"[DC Manager essential](https://www.g2.com/survey_responses/nlyte-review-9762127)"** **Rating:** 5.0/5.0 stars *— Peter G.* [Read full review](https://www.g2.com/survey_responses/nlyte-review-9762127) --- **"[Best in the market - Valuable tool](https://www.g2.com/survey_responses/nlyte-review-4717769)"** **Rating:** 4.5/5.0 stars *— Dilip S.* [Read full review](https://www.g2.com/survey_responses/nlyte-review-4717769) --- #### What Are G2 Users Discussing About Nlyte? - [What does Nlyte do?](https://www.g2.com/discussions/what-does-nlyte-do) - [What is data center infrastructure?](https://www.g2.com/discussions/what-is-data-center-infrastructure) - [What is the best DCIM?](https://www.g2.com/discussions/what-is-the-best-dcim) - [What is DCIM software?](https://www.g2.com/discussions/what-is-dcim-software) ### 13. [Oomnitza](https://www.g2.com/products/oomnitza/reviews) Oomnitza is an IT asset management platform that helps companies get complete visibility and control over all their technology—laptops, servers, SaaS apps, cloud infrastructure, and more—without the heavy lift. Most ITAM tools only track hardware or require multiple systems to manage assets. Oomnitza gives you everything you need in one place, so you can stop managing spreadsheets and chasing data across tools. With 1,500+ pre-built connectors, agentless deployment, and no-code automation, Oomnitza makes it easy to track assets, automate key workflows, and stay audit-ready, all without custom scripts or professional services. Why IT teams choose Oomnitza: - Everything in one place: Manage devices, software, and cloud assets from a single dashboard. - No more spreadsheet cleanup: Asset data is pulled automatically from all your systems and kept accurate. - Automation that saves hours: Streamline tasks like onboarding, offboarding, access reviews, and audits—no tickets or manual handoffs. - Works with your tools: Connects to the systems you already use—Jamf, Intune, Okta, SCCM, Zendesk, and more. - Fast deployment: No agents to install. No rebuild required. You’ll see value in weeks—not months. Oomnitza helps IT, security, and finance teams work from the same playbook so you can reduce risk, improve compliance, and save time every day. **Average Rating:** 4.6/5.0 **Total Reviews:** 139 **How Do G2 Users Rate Oomnitza?** - **Ease of Use:** 8.7/10 (Category avg: 8.9/10) - **Quality of Support:** 9.5/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Asset Policy Management:** 9.1/10 (Category avg: 8.2/10) **Who Is the Company Behind Oomnitza?** - **Seller:** [Oomnitza](https://www.g2.com/sellers/oomnitza) - **Company Website:** https://www.oomnitza.com - **Year Founded:** 2012 - **HQ Location:** San Francisco, CA - **Twitter:** @Oomnitza (371 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2518359/ (113 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 52% Enterprise, 37% Mid-Market #### What Are Oomnitza's Pros and Cons? **Pros:** - Customizability (2 reviews) - Automation (1 reviews) - Ease of Use (1 reviews) - Easy Integrations (1 reviews) - Flexibility (1 reviews) **Cons:** - Complexity (2 reviews) - Poor Interface Design (2 reviews) - Complex Configuration (1 reviews) - Difficult Learning (1 reviews) - Difficult Navigation (1 reviews) ### What Do G2 Reviewers Say About Oomnitza? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **high level of customizability** in Oomnitza, enabling tailored solutions and improved operational processes. - Users value the **flexible automation** capabilities of Oomnitza, enabling effective data integration and operational efficiency. - Users find Oomnitza's **customizability** enhances usability, allowing for a tailored experience that meets individual needs. - Users value the **easy integrations** of Oomnitza, streamlining automation and enhancing IT device management efficiency. - Users value the **flexibility and deep integration** of Oomnitza, enabling powerful customization and workflows for operational processes. **Cons:** - Users find the **complexity** of Oomnitza daunting, especially during setup and configuration without technical expertise. - Users experience a **poor interface design** with Oomnitza, making navigation and configuration unnecessarily complex and confusing. - Users find the **complex configuration** process tedious, requiring frequent navigation across multiple screens for changes. - Users find the **difficult learning curve** of Oomnitza challenging due to its complex setup and design requirements. - Users find **difficult navigation** in Oomnitza due to scattered data and multiple screens for configuration changes. #### What Are Recent G2 Reviews of Oomnitza? **"[Aggregate Internal & External Sources for End-to-End Asset Tracking](https://www.g2.com/survey_responses/oomnitza-review-12953703)"** **Rating:** 4.5/5.0 stars *— Ryan M.* [Read full review](https://www.g2.com/survey_responses/oomnitza-review-12953703) --- **"[An effective and flexible asset management system](https://www.g2.com/survey_responses/oomnitza-review-4523223)"** **Rating:** 4.5/5.0 stars *— Dan B.* [Read full review](https://www.g2.com/survey_responses/oomnitza-review-4523223) --- #### What Are G2 Users Discussing About Oomnitza? - [What is Oomnitza used for?](https://www.g2.com/discussions/what-is-oomnitza-used-for) ### 14. [Snow Atlas](https://www.g2.com/products/snow-atlas/reviews) Snow Atlas is a cloud-native Software Asset Management (SAM) and Software as a Service (SaaS) management solution designed to help organizations efficiently manage and optimize their software assets. It provides comprehensive insights into software usage, enabling businesses to uncover shadow IT, prepare for audits, and identify cost-saving opportunities within weeks. Key Features and Functionality: - Audit Defense: Ensures organizations are always prepared for software vendor audits, reducing the risk of unexpected costs and minimizing the time spent on audit-related activities. - Shadow IT Detection: Identifies unauthorized or unmanaged software usage within the organization, allowing for better control and security. - Cost Optimization: Analyzes software usage to pinpoint underutilized licenses and subscriptions, facilitating informed decisions to reduce unnecessary expenditures. - Comprehensive Insights: Offers detailed visibility into software assets across the organization, supporting strategic planning and compliance efforts. Primary Value and Problem Solved: Snow Atlas addresses the challenges organizations face in managing growing software budgets and ensuring compliance with licensing agreements. By providing deep insights into software usage and facilitating proactive audit readiness, it empowers businesses to optimize their software investments, mitigate risks associated with non-compliance, and achieve significant cost savings. **Average Rating:** 4.5/5.0 **Total Reviews:** 23 **How Do G2 Users Rate Snow Atlas?** - **Ease of Use:** 8.8/10 (Category avg: 8.9/10) - **Quality of Support:** 8.7/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.4/10 (Category avg: 8.2/10) **Who Is the Company Behind Snow Atlas?** - **Seller:** [Flexera](https://www.g2.com/sellers/flexera) - **Year Founded:** 2008 - **HQ Location:** Itasca, IL - **Twitter:** @flexera (4,737 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/574962/ (2,072 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 57% Enterprise, 35% Mid-Market #### What Are Snow Atlas's Pros and Cons? **Pros:** - Visibility (10 reviews) - Application Integration (9 reviews) - Ease of Use (8 reviews) - Data Management (6 reviews) - Integrations (6 reviews) **Cons:** - Limited Customization (7 reviews) - Complex Setup (6 reviews) - Complex Configuration (5 reviews) - Complexity (5 reviews) - Difficult Learning (5 reviews) ### What Do G2 Reviewers Say About Snow Atlas? *AI-generated summary from verified user reviews* **Pros:** - Users value the **holistic visibility** Snow Atlas offers, transforming chaotic IT data into actionable insights effortlessly. - Users appreciate the **seamless application integration** of Snow Atlas, enhancing data management and compliance efforts. - Users find Snow Atlas to be **intuitive and easy to configure** , simplifying license management and compliance reporting. - Users appreciate the **intuitive and powerful data management** capabilities of Snow Atlas, making IT asset tracking seamless. - Users value the **smooth integrations** of Snow Atlas, enhancing usability and connectivity with other systems. **Cons:** - Users note the **limited customization** options in Snow Atlas, hindering flexibility and requiring extra effort for relevant insights. - Users find the **complex setup** of Snow Atlas challenging, requiring significant effort for effective data integration and configuration. - Users find the **complex configuration** challenging, requiring time and expertise to fully utilize Snow Atlas's capabilities. - Users find the **complexity** of Snow Atlas challenging, especially for new users navigating its powerful features. - Users may struggle with the **difficult learning** curve and complexity of Snow Atlas, affecting their overall experience. #### What Are Recent G2 Reviews of Snow Atlas? **"[Effective SAM Platform with Growing Cloud Capabilities](https://www.g2.com/survey_responses/snow-atlas-review-11628445)"** **Rating:** 5.0/5.0 stars *— Evan R.* [Read full review](https://www.g2.com/survey_responses/snow-atlas-review-11628445) --- **"[A Unified, Cloud-Native Vision for Modern SAM](https://www.g2.com/survey_responses/snow-atlas-review-11631016)"** **Rating:** 5.0/5.0 stars *— Jelena P.* [Read full review](https://www.g2.com/survey_responses/snow-atlas-review-11631016) --- ### 15. [Proactivanet](https://www.g2.com/products/proactivanet/reviews) Proactivanet is a certificated and fully integrated software for managing IT assets and services. Proactivanet ITAM is the only vendor that guarantees a 100% discovery of your IT inventory. Proactivanet ITSM is the industry’s highest rated service desk in the world according to 2021 independent industry research. The company has been growing every year since its foundation in 1998 and has offices in five countries. **Average Rating:** 4.8/5.0 **Total Reviews:** 64 **How Do G2 Users Rate Proactivanet?** - **Ease of Use:** 9.3/10 (Category avg: 8.9/10) - **Quality of Support:** 9.5/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Asset Policy Management:** 9.0/10 (Category avg: 8.2/10) **Who Is the Company Behind Proactivanet?** - **Seller:** [Proactivanet](https://www.g2.com/sellers/proactivanet) - **Year Founded:** 1998 - **HQ Location:** Gijon - **Twitter:** @ProactivaNET (1,775 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/proactivanet/ (65 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 52% Mid-Market, 34% Enterprise #### What Are Proactivanet's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Automation (2 reviews) - Customer Support (2 reviews) - Customization (2 reviews) - Communication Efficiency (1 reviews) **Cons:** - Limited Customization (1 reviews) - Limited Features (1 reviews) - Limited Functionality (1 reviews) - Mobile App Issues (1 reviews) - Poor Interface Design (1 reviews) ### What Do G2 Reviewers Say About Proactivanet? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **ease of use** of Proactivanet, highlighting its simplicity and effective automation capabilities. - Users value the **automation capabilities** of Proactivanet, enhancing efficiency through seamless process integration. - Users praise the **personalized technical support** of Proactivanet, highlighting its ease of change management and configurability. - Users value the **customization options** of Proactivanet, enhancing their experience with tailored solutions and support. - Users value the **communication efficiency** of Proactivanet, noting its seamless technical service and straightforward change management. **Cons:** - Users note the **limited customization** of Proactivanet, restricting modifications to certain modules' functions. - Users find the **limited functions** of some Proactivanet modules restrictive, hindering customization and flexibility. - Users face **limited functionality** in some Proactivanet modules, restricting their ability to customize and adapt features. - Users find the mobile app **visually poor** , despite its functional capabilities and usability. - Users feel the interface of Proactivanet could be enhanced, highlighting **poor interface design** as a notable drawback. #### What Are Recent G2 Reviews of Proactivanet? **"[Experience in Proactivanet](https://www.g2.com/survey_responses/proactivanet-review-10600718)"** **Rating:** 4.5/5.0 stars *— Alejandra R.* [Read full review](https://www.g2.com/survey_responses/proactivanet-review-10600718) --- **"[Proactivanet Administrator](https://www.g2.com/survey_responses/proactivanet-review-10559570)"** **Rating:** 5.0/5.0 stars *— Claudio P.* [Read full review](https://www.g2.com/survey_responses/proactivanet-review-10559570) --- #### What Are G2 Users Discussing About Proactivanet? - [What is Proactivanet used for?](https://www.g2.com/discussions/what-is-proactivanet-used-for) ### 16. [Lansweeper](https://www.g2.com/products/lansweeper/reviews) Lansweeper is the leader in Cyber Asset Intelligence, providing a single source of truth for complete visibility across IT, OT, and cloud environments. By providing a complete, accurate, consolidated, and unified view of all your technology asset state in one centralized platform, Lansweeper ensures no asset is overlooked. It delivers actionable insights, identifies risks and opportunities, and automates time-consuming tasks, boosting productivity and saving valuable time. By seamlessly connecting teams and tools, Lansweeper enhances collaboration and drives cost-effective operational efficiency. Whether optimizing workflows, ensuring compliance, or improving resource allocation, Lansweeper transforms IT into a strategic enabler of success, empowering organizations to make smarter, data-driven decisions and achieve measurable business outcomes. Since 2004, Lansweeper has empowered organizations to stay competitive with accurate, actionable data that strengthens security, drives strategic decisions, and boosts operational efficiency. Trusted by over 30,000 customers, including CMA CGM, Rentokil, Fiskars, Nestlé, and Nvidia, Lansweeper serves enterprises, governments, financial institutions, NGOs, and universities worldwide. **Average Rating:** 4.4/5.0 **Total Reviews:** 67 **How Do G2 Users Rate Lansweeper?** - **Ease of Use:** 8.8/10 (Category avg: 8.9/10) - **Quality of Support:** 8.9/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.9/10 (Category avg: 8.2/10) **Who Is the Company Behind Lansweeper?** - **Seller:** [Lansweeper](https://www.g2.com/sellers/lansweeper) - **Company Website:** https://www.lansweeper.com - **Year Founded:** 2004 - **HQ Location:** Merelbeke, Belgium - **Twitter:** @Lansweeper (3,201 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5239202/ (420 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 63% Mid-Market, 28% Enterprise #### What Are Lansweeper's Pros and Cons? **Pros:** - Asset Management (2 reviews) - Alerts (1 reviews) - Integrations (1 reviews) - Tracking (1 reviews) - User Interface (1 reviews) **Cons:** - App Limitations (1 reviews) - Cloud Integration (1 reviews) - Setup Difficulty (1 reviews) ### What Do G2 Reviewers Say About Lansweeper? *AI-generated summary from verified user reviews* **Pros:** - Users value the **comprehensive asset management** features of Lansweeper, enhancing visibility and tracking of assets efficiently. - Users appreciate the **live scanning and alerting** capabilities of Lansweeper, enhancing asset management efficiency. - Users value the **powerful integrations** of Lansweeper, providing a unified source of truth for IT departments. - Users value the **comprehensive tracking** capabilities of Lansweeper, enhancing asset management and reporting efficiency. - Users praise the **intuitive interface** of Lansweeper, enhancing their experience with efficient asset management and reporting. **Cons:** - Users experience **app limitations** such as UI performance issues and fixed asset display counts in Lansweeper. - Users report **UI performance issues** and feature disparity between cloud and on-prem, missing key functionalities. - Users face **setup difficulties** with Lansweeper, impacting usability and limiting effective asset management options. #### What Are Recent G2 Reviews of Lansweeper? **"[Effortless Asset Tracking with Stellar Support](https://www.g2.com/survey_responses/lansweeper-review-12661648)"** **Rating:** 5.0/5.0 stars *— Michael F.* [Read full review](https://www.g2.com/survey_responses/lansweeper-review-12661648) --- **"[A Single Source of Truth for IT Data—AD, Azure, Hardware, and More](https://www.g2.com/survey_responses/lansweeper-review-12400476)"** **Rating:** 4.5/5.0 stars *— Peter W.* [Read full review](https://www.g2.com/survey_responses/lansweeper-review-12400476) --- #### What Are G2 Users Discussing About Lansweeper? - [What is Lansweeper used for?](https://www.g2.com/discussions/what-is-lansweeper-used-for) - [Is Lansweeper free?](https://www.g2.com/discussions/is-lansweeper-free) - [What is Lansweeper agent?](https://www.g2.com/discussions/what-is-lansweeper-agent) - [Is Lansweeper safe?](https://www.g2.com/discussions/is-lansweeper-safe) - 2 comments - [What can Lansweeper do?](https://www.g2.com/discussions/what-can-lansweeper-do) - 1 comment ### 17. [Device42, A Freshworks Company](https://www.g2.com/products/device42-a-freshworks-company/reviews) With customers across 70+ countries, organizations of all sizes rely on Device42 as the most trusted, advanced, and complete full-stack agentless discovery and dependency mapping platform for Hybrid IT. With access to information that perfectly mirrors the reality of what is on the network, IT teams are able to run their operations more efficiently, solve problems faster, migrate and modernize with ease, and achieve compliance with flying colors. Device42 continuously discovers, maps, and optimizes infrastructure and applications across data centers and cloud, while intelligently grouping workloads by application affinities and other resource formats that provide a clear view of what is connected to the environment at any given time. As part of the Freshworks family, we are committed to, and you should expect us to provide even better solutions and continued support for our global customers and partners, just as we always have. **Average Rating:** 4.7/5.0 **Total Reviews:** 47 **How Do G2 Users Rate Device42, A Freshworks Company?** - **Ease of Use:** 8.9/10 (Category avg: 8.9/10) - **Quality of Support:** 9.5/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.3/10 (Category avg: 8.2/10) **Who Is the Company Behind Device42, A Freshworks Company?** - **Seller:** [Device42](https://www.g2.com/sellers/device42) - **Year Founded:** 2010 - **HQ Location:** West Haven, CO - **Twitter:** @device42 (1,688 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2345405/ (82 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 45% Enterprise, 35% Mid-Market #### What Are Device42, A Freshworks Company's Pros and Cons? **Pros:** - Asset Management (3 reviews) - Ease of Use (1 reviews) - Productivity Improvement (1 reviews) - Solutions (1 reviews) - Tracking (1 reviews) **Cons:** - Complexity (1 reviews) - Latency Issues (1 reviews) - Learning Curve (1 reviews) - Navigation Issues (1 reviews) - Performance Issues (1 reviews) ### What Do G2 Reviewers Say About Device42, A Freshworks Company? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **clear visibility of IT assets and dependencies** offered by Device42, simplifying tracking and troubleshooting. - Users appreciate the **ease of use** of Device42, simplifying tracking and troubleshooting of IT assets effortlessly. - Users value the **productivity improvement** offered by Device42, streamlining asset tracking and troubleshooting effortlessly. - Users appreciate the **latest trends in asset management** and comprehensive hybrid IT discovery offered by Device42. - Users value the **efficient tracking** of IT assets and dependencies, streamlining infrastructure management and troubleshooting. **Cons:** - Users find Device42's **complexity** challenging to navigate initially, particularly for smaller teams during setup. - Users experience **latency issues** with Device42, particularly during large data transfers, impacting performance and usability. - Users find the **learning curve steep** , making setup and navigation challenging initially, particularly for smaller teams. - Users find the **navigation issues** of Device42 challenging, especially during initial setup and for smaller teams. - Users experience occasional **performance issues** , particularly when managing large data sets or requests. #### What Are Recent G2 Reviews of Device42, A Freshworks Company? **"[Integrated and Powerful Solution in IT Asset Management](https://www.g2.com/survey_responses/device42-a-freshworks-company-review-11990079)"** **Rating:** 4.5/5.0 stars *— osman y.* [Read full review](https://www.g2.com/survey_responses/device42-a-freshworks-company-review-11990079) --- **"[Effortless IT Asset Tracking and Insightful Dependency Mapping](https://www.g2.com/survey_responses/device42-a-freshworks-company-review-12113407)"** **Rating:** 4.0/5.0 stars *— Ajay D.* [Read full review](https://www.g2.com/survey_responses/device42-a-freshworks-company-review-12113407) --- #### What Are G2 Users Discussing About Device42, A Freshworks Company? - [What is D42?](https://www.g2.com/discussions/what-is-d42) - [What is a CMDB used for?](https://www.g2.com/discussions/what-is-a-cmdb-used-for) - 1 comment - [How much does Device42 cost?](https://www.g2.com/discussions/how-much-does-device42-cost) - 1 comment - [How does Device42 work?](https://www.g2.com/discussions/how-does-device42-work) - 1 comment ### 18. [ProHance](https://www.g2.com/products/prohance/reviews) ProHance is the Productivity Control Room for enterprises, the single place where productivity across employees, vendors, AI copilots, and autonomous agents is observed, governed, and improved. Modern work is no longer done by employees alone, yet most organizations can measure and govern only employee productivity. ProHance unifies every worker type in one control room: one view, one governance layer, one source of truth. Modules span Work Time, Work Output, Workflow Management, Advanced Analytics, Asset Optimization, AI Adoption Index, and an AI-enabled Retention Risk Index. Trusted by 450,000+ users across 220+ enterprises in 55 countries, ProHance delivers measurable gains in operational efficiency for banking and financial services, BPO/KPO, global capability centers, healthcare RCM, and IT services organizations, with enterprise-grade, privacy-first architecture **Average Rating:** 4.6/5.0 **Total Reviews:** 219 **How Do G2 Users Rate ProHance?** - **Ease of Use:** 8.9/10 (Category avg: 8.9/10) - **Quality of Support:** 9.3/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Asset Policy Management:** 10.0/10 (Category avg: 8.2/10) **Who Is the Company Behind ProHance?** - **Seller:** [ProHance](https://www.g2.com/sellers/prohance) - **Company Website:** https://www.prohance.ai/ - **Year Founded:** 2010 - **HQ Location:** Bangalore, Karnataka - **Twitter:** @prohance_net (79 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/prohance/ (236 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Assistant Manager, Project Manager - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 56% Mid-Market, 38% Enterprise #### What Are ProHance's Pros and Cons? **Pros:** - Time Tracking (30 reviews) - Efficiency (25 reviews) - Ease of Use (21 reviews) - Time-saving (17 reviews) - Tracking Ease (17 reviews) **Cons:** - Difficult Navigation (8 reviews) - Limited Features (8 reviews) - Data Inaccuracy (7 reviews) - Missing Features (6 reviews) - Not Intuitive (6 reviews) ### What Do G2 Reviewers Say About ProHance? *AI-generated summary from verified user reviews* **Pros:** - Users value **effective time tracking** with ProHance, enhancing productivity and simplifying team management efficiently. - Users highlight the **efficiency** of ProHance in streamlining business processes and managing productivity effortlessly. - Users appreciate the **user-friendly interface** of ProHance, making performance monitoring and team management efficient and hassle-free. - Users value the **time-saving aspects** of ProHance, enhancing productivity and transparency across teams with real-time tracking. - Users value the **easy tracking capabilities** of ProHance, enabling efficient management of productivity and compliance. **Cons:** - Users find the **difficult navigation** of ProHance frustrating, especially when adapting to new or unfamiliar situations. - Users express that the **limited features** in ProHance hinder customization and overall user experience. - Users experience **data inaccuracy** due to reliance on manual updates, leading to compromised data quality and oversight challenges. - Users find **missing customization options** in ProHance, which limits functionality and overall user experience. - Users find ProHance's interface **not intuitive** , making navigation complex and challenging for new users to adapt quickly. #### What Are Recent G2 Reviews of ProHance? **"[Driving Enterprise Wide Productivity Insights Using ProHance](https://www.g2.com/survey_responses/prohance-review-12845776)"** **Rating:** 4.5/5.0 stars *— Nirmal H.* [Read full review](https://www.g2.com/survey_responses/prohance-review-12845776) --- **"[Impressive Dashboards and Smart Automation for Clear Workforce Visibility](https://www.g2.com/survey_responses/prohance-review-12393822)"** **Rating:** 4.5/5.0 stars *— Sameer R.* [Read full review](https://www.g2.com/survey_responses/prohance-review-12393822) --- #### What Are G2 Users Discussing About ProHance? - [What is ProHance used for?](https://www.g2.com/discussions/what-is-prohance-used-for) - 1 comment - [How do you trick time tracking software?](https://www.g2.com/discussions/how-do-you-trick-time-tracking-software) - [How does ProHance Mate work?](https://www.g2.com/discussions/how-does-prohance-mate-work) - 1 comment - [Does ProHance take screenshot?](https://www.g2.com/discussions/does-prohance-take-screenshot) - [What is ProHance tool?](https://www.g2.com/discussions/what-is-prohance-tool) - 1 comment ### 19. [BMC Helix Discovery](https://www.g2.com/products/bmc-helix-discovery/reviews) BMC Discovery (formerly BMC Atrium Discovery and Dependency Mapping, or ADDM) creates a dynamic, holistic view of all data center assets and the relationships between them, giving IT crucial visibility into how the assets support the business. Each scan delves into the information and dependencies for all software, hardware, network, storage, and versions, providing IT with the context needed to create an application map from any piece of information about it. A lightweight footprint allows IT to map applications with up to 100% accuracy in 15 minutes or less. **Average Rating:** 4.3/5.0 **Total Reviews:** 54 **How Do G2 Users Rate BMC Helix Discovery?** - **Ease of Use:** 9.0/10 (Category avg: 8.9/10) - **Quality of Support:** 8.6/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10) - **Asset Policy Management:** 9.3/10 (Category avg: 8.2/10) **Who Is the Company Behind BMC Helix Discovery?** - **Seller:** [BMC Helix](https://www.g2.com/sellers/bmc-helix) - **Year Founded:** 2025 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/bmchelix/ (1,266 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 49% Mid-Market, 40% Enterprise #### What Are Recent G2 Reviews of BMC Helix Discovery? **"[More for less](https://www.g2.com/survey_responses/bmc-helix-discovery-review-5165048)"** **Rating:** 4.5/5.0 stars *— Julio Cesar M.* [Read full review](https://www.g2.com/survey_responses/bmc-helix-discovery-review-5165048) --- **"[BMC Helix Discovery Review](https://www.g2.com/survey_responses/bmc-helix-discovery-review-4916102)"** **Rating:** 4.0/5.0 stars *— Arindam S.* [Read full review](https://www.g2.com/survey_responses/bmc-helix-discovery-review-4916102) --- #### What Are G2 Users Discussing About BMC Helix Discovery? - [What is BMC Helix Discovery used for?](https://www.g2.com/discussions/what-is-bmc-helix-discovery-used-for) - [What is BMC DSOM?](https://www.g2.com/discussions/what-is-bmc-dsom) - [What is remedy Helix?](https://www.g2.com/discussions/bmc-helix-discovery-what-is-remedy-helix) - [What is BMC Helix?](https://www.g2.com/discussions/what-is-bmc-helix) - [What is BMC helix discovery?](https://www.g2.com/discussions/what-is-bmc-helix-discovery) ### 20. [SymphonyAI IT Service Management](https://www.g2.com/products/symphonyai-it-service-management/reviews) SymphonyAI IT Service Management offers an enterprise-class solution that delivers measurable business outcomes leveraging automation, predictive, and generative AI. Customers have been able to automate 60% of service requests, achieve a 50% faster resolution, and realize a 30% savings on hardware and software costs using our ITSM platform. We are recognized as a Gartner Customers’ Choice, featured as a leader and significant player in many leading analyst reports. Leading global companies like KPMG, Toyota, Trelix, Ameritas, Hershey’s, Smart & Final, are SymphonyAI customers. SymphonyAI ITSM can generate significant cost savings and a faster time to value compared to any leading players in the market. **Average Rating:** 4.6/5.0 **Total Reviews:** 66 **How Do G2 Users Rate SymphonyAI IT Service Management?** - **Ease of Use:** 9.1/10 (Category avg: 8.9/10) - **Quality of Support:** 8.4/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10) - **Asset Policy Management:** 7.2/10 (Category avg: 8.2/10) **Who Is the Company Behind SymphonyAI IT Service Management?** - **Seller:** [SymphonyAI](https://www.g2.com/sellers/symphonyai-cf01fc99-7338-420c-9ae6-2c2a4552d056) - **Year Founded:** 2017 - **HQ Location:** Palo Alto, California - **Twitter:** @SymphonySummit (470 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/symphonyai/ (2,086 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Automotive - **Company Size:** 68% Enterprise, 32% Mid-Market #### What Are SymphonyAI IT Service Management's Pros and Cons? **Pros:** - Automation (2 reviews) - Automation Efficiency (1 reviews) - Configuration Ease (1 reviews) - Customizability (1 reviews) - Ease of Use (1 reviews) **Cons:** - Complex Configuration (1 reviews) - Complexity (1 reviews) - Complex Setup (1 reviews) - Expensive (1 reviews) - Filtering Issues (1 reviews) ### What Do G2 Reviewers Say About SymphonyAI IT Service Management? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **automation of service requests** , enhancing efficiency and streamlining the onboarding process for organizations. - Users love the **automation efficiency** in SymphonyAI, especially for seamlessly converting emails into service requests. - Users praise the **ease of configuration** for service requests, highlighting the seamless automation and manual creation options. - Users value the **customizability** of SymphonyAI, allowing easy configuration and automation of service requests via email. - Users find SymphonyAI IT Service Management extremely **easy to use** with intuitive configuration and seamless email integration. **Cons:** - Users find the **complex configuration** challenging and seek more streamlined back-end setup options. - Users find the **back end configurations too complex** , leading to challenges in usability and overall integration. - Users find the **complex setup** of SymphonyAI IT Service Management challenging, requiring simplification for better usability. - Users find the **expensive subscription model** challenging for mid to large organizations, limiting accessibility and flexibility. - Users face **filtering issues** with SymphonyAI IT Service Management, particularly in excluding specific email addresses. #### What Are Recent G2 Reviews of SymphonyAI IT Service Management? **"[Good ITSM Tool to manage incident and SRs](https://www.g2.com/survey_responses/symphonyai-it-service-management-review-11011556)"** **Rating:** 4.5/5.0 stars *— Deepak M.* [Read full review](https://www.g2.com/survey_responses/symphonyai-it-service-management-review-11011556) --- **"[Great product to use and helps to resolve IT tickets faster](https://www.g2.com/survey_responses/symphonyai-it-service-management-review-1078494)"** **Rating:** 5.0/5.0 stars *— Verified User in Automotive* [Read full review](https://www.g2.com/survey_responses/symphonyai-it-service-management-review-1078494) --- #### What Are G2 Users Discussing About SymphonyAI IT Service Management? - [What is ITSM system?](https://www.g2.com/discussions/what-is-itsm-system) - [What is Summit Asset agent?](https://www.g2.com/discussions/what-is-summit-asset-agent) - [What is SummitAI?](https://www.g2.com/discussions/what-is-summitai) - [What is symphony Summit tool?](https://www.g2.com/discussions/what-is-symphony-summit-tool) ### 21. [Incident IQ](https://www.g2.com/products/incident-iq/reviews) Incident IQ is a workflow management solution built by K-12, exclusively for K-12. Headquartered in Atlanta, GA, Incident IQ is 170+ strong and made up of former educators, K-12 IT technicians, and district leadership. Our platform is designed to specifically meet the unique IT needs we experienced firsthand in our classrooms and districts. With thousands of learning devices spread throughout student homes, bare-bones ticketing and inventory solutions will no longer suffice. K-12 IT support teams need tools that are built for the job. From help desk ticketing and asset management to HR and Facility workflow management, Incident IQ has revolutionized how K-12 school districts provide and manage services. Our results speak for themselves: 98% of customers renew their Incident IQ subscription every year. Check out our content below to see our platform in action! **Average Rating:** 4.6/5.0 **Total Reviews:** 218 **How Do G2 Users Rate Incident IQ?** - **Ease of Use:** 8.9/10 (Category avg: 8.9/10) - **Quality of Support:** 9.1/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.7/10 (Category avg: 8.2/10) **Who Is the Company Behind Incident IQ?** - **Seller:** [Incident IQ](https://www.g2.com/sellers/incident-iq) - **Year Founded:** 2016 - **HQ Location:** Atlanta, Georgia - **Twitter:** @IncidentIQ (405 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/27206372/ (215 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Technology Specialist - **Top Industries:** Primary/Secondary Education, Information Technology and Services - **Company Size:** 59% Mid-Market, 39% Enterprise #### What Are Recent G2 Reviews of Incident IQ? **"[User-Friendly Helpdesk for Classroom Tech Management](https://www.g2.com/survey_responses/incident-iq-review-12543516)"** **Rating:** 4.5/5.0 stars *— Angelene S.* [Read full review](https://www.g2.com/survey_responses/incident-iq-review-12543516) --- **"[Great System w/ Continous Possibilities](https://www.g2.com/survey_responses/incident-iq-review-9087323)"** **Rating:** 5.0/5.0 stars *— Cris W.* [Read full review](https://www.g2.com/survey_responses/incident-iq-review-9087323) --- #### What Are G2 Users Discussing About Incident IQ? - [What is Incident IQ used for?](https://www.g2.com/discussions/what-is-incident-iq-used-for) ### 22. [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment. It is designed for IT professionals, service desk teams, and organizations looking to enhance their service management capabilities without the implementation overhead typically associated with enterprise ITSM tools. The platform covers incident management, problem management, change management, asset management, and CMDB in a single product. A configurable, drag-and-drop self-service portal and easy-to-use knowledge base allow end users to resolve common issues independently, while rule-based automations handle ticket routing, prioritization, escalation, and notifications without manual intervention. Customizable dashboards and reporting give teams visibility across incidents, requests, changes, and assets. AI capabilities are embedded directly into agent workflows; including ticket summarization, solution suggestions, intelligent incident/problem linking, response and resolution drafting, runbook generation, and knowledge base recommendations. These capabilities are available out of the box without additional configuration. The AI is scoped to surface relevant, actionable information at the right moment rather than requiring teams to build or maintain separate AI tooling. As part of the SolarWinds portfolio, Service Desk integrates natively with SolarWinds Observability and IT operations tools, allowing infrastructure alerts to automatically generate service desk tickets and giving technicians direct access to node health, recent changes, and other operational context within the incident record. Native integrations also include Microsoft Entra ID for user lifecycle management, Jira for cross-team escalation, Automox for patch management, and an open API for custom connections. Service Desk supports enterprise service management (ESM), enabling organizations to extend ITSM processes beyond IT, to departments such as HR, Facilities, and Legal, without additional products or professional services. For IT teams, the lift is minimal: new department portals are built on the same platform they already manage, using the same workflows, automations, and reporting. This gives IT centralized visibility and control across the organization, reducing the risk of departments adopting unauthorized tools to fill gaps in service coverage. Overall, SolarWinds Service Desk offers a robust set of features designed to enhance service management efficiency, without the headache. By integrating automation, customized workflows, and intelligent recommendations, it stands out as a comprehensive solution that not only addresses the immediate needs of IT teams but also supports broader organizational goals for improved service delivery. **Average Rating:** 4.3/5.0 **Total Reviews:** 776 **How Do G2 Users Rate SolarWinds Service Desk?** - **Ease of Use:** 9.0/10 (Category avg: 8.9/10) - **Quality of Support:** 8.9/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.0/10 (Category avg: 8.2/10) **Who Is the Company Behind SolarWinds Service Desk?** - **Seller:** [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) - **Company Website:** https://www.solarwinds.com - **Year Founded:** 1999 - **HQ Location:** Austin, TX - **Twitter:** @solarwinds (19,570 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/166039/ (2,824 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, Systems Administrator - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 67% Mid-Market, 23% Enterprise #### What Are SolarWinds Service Desk's Pros and Cons? **Pros:** - Ticketing System (8 reviews) - Asset Management (7 reviews) - Ease of Use (7 reviews) - Ticket Management (7 reviews) - User Interface (5 reviews) **Cons:** - Missing Features (5 reviews) - Asset Management (4 reviews) - Insufficient Information (3 reviews) - Limited Features (3 reviews) - App Limitations (2 reviews) ### What Do G2 Reviewers Say About SolarWinds Service Desk? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use and reporting capabilities** of SolarWinds Service Desk for efficient ticket management. - Users appreciate the **comprehensive asset management** in SolarWinds Service Desk, enhancing efficiency and customization for their needs. - Users appreciate the **ease of use** of SolarWinds Service Desk, making it simple to manage support requests efficiently. - Users value the **ease of ticket submission** in SolarWinds Service Desk, facilitating smooth operations for their teams. - Users value the **simplified interface** of SolarWinds Service Desk, making ITSM processes accessible and efficient. **Cons:** - Users find **missing features** in SolarWinds Service Desk, leading to limitations in handling large enterprise needs. - Users find the **search functionality challenging** , particularly when looking for specific asset tag numbers without ticket numbers. - Users find the **insufficient information** in SolarWinds service desk challenging, affecting device management and troubleshooting efficiency. - Users note the **limited features** of SolarWinds Service Desk, feeling it lacks advanced automation and customization options. - Users experience **app limitations** regarding feature access, customizations, and mobile device usability in SolarWinds Service Desk. #### What Are Recent G2 Reviews of SolarWinds Service Desk? **"[Intuitive, All-in-One ITSM That Streamlines Ticketing and Asset Management](https://www.g2.com/survey_responses/solarwinds-service-desk-review-12748126)"** **Rating:** 5.0/5.0 stars *— Lakhan N.* [Read full review](https://www.g2.com/survey_responses/solarwinds-service-desk-review-12748126) --- **"[Simplified Ticket Management, Needs Better Integrations](https://www.g2.com/survey_responses/solarwinds-service-desk-review-13129315)"** **Rating:** 4.5/5.0 stars *— Deborah W.* [Read full review](https://www.g2.com/survey_responses/solarwinds-service-desk-review-13129315) --- #### What Are G2 Users Discussing About SolarWinds Service Desk? - [What is SolarWinds Service Desk used for?](https://www.g2.com/discussions/what-is-solarwinds-service-desk-used-for) - [How does help desk software work?](https://www.g2.com/discussions/solarwinds-service-desk-how-does-help-desk-software-work) - [What is remote service desk?](https://www.g2.com/discussions/what-is-remote-service-desk) - [What is the purpose of a service desk?](https://www.g2.com/discussions/what-is-the-purpose-of-a-service-desk) - [Is SolarWinds service desk on premise?](https://www.g2.com/discussions/is-solarwinds-service-desk-on-premise) ### 23. [ALVAO Asset Management](https://www.g2.com/products/alvao-asset-management/reviews) ALVAO IT Asset Management (ITAM) gives organizations full lifecycle visibility and control of IT hardware and software, cutting down manual work with an intuitive tree-structured interface. With real‑time discovery via network monitoring systems, Agent, SNMP, Intune, and SCCM integration, it simplifies audits, optimizes licenses (including Microsoft 365), and supports compliance with Cyber Essentials, NIST, NIS2, and DORA. A visual CMDB maps dependencies for faster incident resolution and change planning, helping IT teams stay efficient, compliant, and cost-effective. For more information visit www.alvao.com **Average Rating:** 4.7/5.0 **Total Reviews:** 48 **How Do G2 Users Rate ALVAO Asset Management?** - **Ease of Use:** 8.7/10 (Category avg: 8.9/10) - **Quality of Support:** 9.5/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.8/10 (Category avg: 8.2/10) **Who Is the Company Behind ALVAO Asset Management?** - **Seller:** [ALVAO](https://www.g2.com/sellers/alvao) - **Year Founded:** 1999 - **HQ Location:** Brno, CZ - **LinkedIn® Page:** https://www.linkedin.com/company/alvao/ (54 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 65% Mid-Market, 31% Enterprise #### What Are ALVAO Asset Management's Pros and Cons? **Pros:** - Asset Management (7 reviews) - Ease of Use (7 reviews) - User Interface (6 reviews) - Automation (4 reviews) - Customizability (3 reviews) **Cons:** - Missing Features (3 reviews) - Poor Interface Design (2 reviews) - Access Control (1 reviews) - Access Management (1 reviews) - App Quality (1 reviews) ### What Do G2 Reviewers Say About ALVAO Asset Management? *AI-generated summary from verified user reviews* **Pros:** - Users benefit from the **clarity and organization** provided by ALVAO Asset Management, enhancing their asset tracking capabilities. - Users find ALVAO Asset Management to be **very easy to use** , facilitating smooth experiences and efficient asset management. - Users value the **user-friendly interface** of ALVAO Asset Management, enhancing ease of navigation and efficiency. - Users value the **automation capabilities** of ALVAO Asset Management, enhancing efficiency and transforming asset management processes. - Users value the **flexible customization options** in ALVAO Asset Management, enhancing their asset management experience effectively. **Cons:** - Users find the **missing features** in ALVAO's web app limit functionality and impact data usability and customization. - Users find the **poor interface design** of ALVAO Asset Management makes navigation and customization challenging and frustrating. - Users find the **lack of SSO support** and the slightly cumbersome app experience frustrating and limiting. - Users find ALVAO Asset Management to be a **slightly cumbersome app** and it lacks SSO support. - Users find the app **slightly cumbersome** , and the lack of SSO support limits its usability. #### What Are Recent G2 Reviews of ALVAO Asset Management? **"[FNB](https://www.g2.com/survey_responses/alvao-asset-management-review-11035485)"** **Rating:** 5.0/5.0 stars *— Marian C.* [Read full review](https://www.g2.com/survey_responses/alvao-asset-management-review-11035485) --- **"[Powerfull asset management solution](https://www.g2.com/survey_responses/alvao-asset-management-review-6749393)"** **Rating:** 5.0/5.0 stars *— Petr K.* [Read full review](https://www.g2.com/survey_responses/alvao-asset-management-review-6749393) --- #### What Are G2 Users Discussing About ALVAO Asset Management? - [What is ALVAO Asset Management used for?](https://www.g2.com/discussions/what-is-alvao-asset-management-used-for) ### 24. [Faddom](https://www.g2.com/products/faddom/reviews) Faddom is an agentless Application Dependency Mapping (ADM) platform designed for complex hybrid environments. In less than 60 minutes, Faddom automatically discovers and continuously maps infrastructure, business applications, and dependencies across on-premises and cloud environments without deploying agents. By enriching infrastructure visibility with real-time business application context, organizations gain actionable insights into how their environments truly operate. Faddom eliminates the need for outdated spreadsheets, siloed visibility, and complex deployments by creating a continuously updated single source of truth for Security, Cloud, and IT teams. Organizations worldwide use Faddom to simplify change management, accelerate cloud and data center migration planning, strengthen security posture, support compliance initiatives, and improve operational resilience through accurate, real-time infrastructure visibility. **Average Rating:** 4.5/5.0 **Total Reviews:** 108 **How Do G2 Users Rate Faddom?** - **Ease of Use:** 8.9/10 (Category avg: 8.9/10) - **Quality of Support:** 9.2/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Asset Policy Management:** 7.5/10 (Category avg: 8.2/10) **Who Is the Company Behind Faddom?** - **Seller:** [Faddom](https://www.g2.com/sellers/faddom) - **Company Website:** https://faddom.com/ - **Year Founded:** 2022 - **HQ Location:** Tel Aviv - **Twitter:** @faddommapping (57 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/getfaddom/ (72 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 44% Enterprise, 41% Mid-Market #### What Are Faddom's Pros and Cons? **Pros:** - Features (13 reviews) - Tracking (13 reviews) - Customer Support (11 reviews) - Ease of Use (11 reviews) - Integrations (8 reviews) **Cons:** - Learning Difficulty (4 reviews) - Limited Features (4 reviews) - Cost (3 reviews) - Integration Issues (3 reviews) - Learning Curve (3 reviews) ### What Do G2 Reviewers Say About Faddom? *AI-generated summary from verified user reviews* **Pros:** - Users commend Faddom for its **user-friendly interface and effective network mapping** , enhancing efficiency and troubleshooting capabilities. - Users appreciate the **effective tracking** capabilities of Faddom for monitoring network assets and traffic seamlessly. - Users appreciate the **outstanding customer support** from Faddom, assisting with onboarding and ongoing implementation effectively. - Users appreciate the **ease of use** and intuitive UI of Faddom, enhancing their network management experience. - Users value Faddom's **excellent integration options** , making deployment and network visualization straightforward and efficient. **Cons:** - Users note a **steep learning curve** with Faddom, making initial setup and classification challenging for newcomers. - Users express frustration over Faddom's **limited features** , particularly in complex settings and for specific integrations. - Users find Faddom’s **pricing challenging** , especially for smaller organizations with tighter budgets and scalability issues. - Users experience **integration issues** with Faddom, noting limitations in customization and challenges with certain tools and environments. - New users may experience a **steep learning curve** with Faddom, requiring time to become proficient and utilize all features. #### What Are Recent G2 Reviews of Faddom? **"[Agentless Dependency Analysis That Simplifies Environment Visibility](https://www.g2.com/survey_responses/faddom-review-12685375)"** **Rating:** 4.0/5.0 stars *— sailesh a.* [Read full review](https://www.g2.com/survey_responses/faddom-review-12685375) --- **"[Excellent Network Tracing and Topology Visualization](https://www.g2.com/survey_responses/faddom-review-12803256)"** **Rating:** 5.0/5.0 stars *— DARSHAN M.* [Read full review](https://www.g2.com/survey_responses/faddom-review-12803256) --- #### What Are G2 Users Discussing About Faddom? - [What is Faddom used for?](https://www.g2.com/discussions/what-is-faddom-used-for) - 1 comment, 1 upvote ### 25. [PDQ Deploy & Inventory](https://www.g2.com/products/pdq-deploy-inventory/reviews) PDQ Deploy & Inventory is a self-hosted, agentless endpoint management and patch automation solution that helps IT administrators scan, organize, and maintain Windows devices on on-prem and VPN-connected networks. Common use cases include: automated third-party patching and Windows Cumulative Update deployment, software inventory and compliance auditing, dynamic device group management, PowerShell script execution across targeted endpoints, and recurring maintenance automation for on-prem/on-network Windows fleets. PDQ Deploy & Inventory consists of two complementary tools sold under a single license. PDQ Inventory scans Windows devices across the network to collect hardware specifications, installed applications, OS versions, Active Directory attributes, and custom data defined via PowerShell Scanner. It automatically groups devices into dynamic collections based on criteria such as software version, disk space, or AD membership, and syncs with Active Directory to keep computer records current. PDQ Deploy uses those collections as deployment targets to push software, run scripts, and automate patch management on a defined schedule and silently, without interrupting end users. The Package Library provides 500+ prebuilt packages covering popular third-party applications and Windows Cumulative Updates for workstations and servers, maintained and tested by PDQ. Key features include: - Automated patch management: Schedule recurring deployments of third-party software and Windows Cumulative Updates to targeted device groups, with heartbeat-triggered retries for offline machines - Dynamic Collections: Device groups that update automatically based on defined inventory criteria, enabling precise and up-to-date deployment targeting - Custom packages and scripting: Build multi-step deployment packages, deploy executables/installers/msi packages, and execute PowerShell or batch scripts across targeted devices for configuration changes, troubleshooting, and maintenance tasks - Reporting: Prebuilt and custom reports with scheduled, automated email delivery — commonly used for compliance audits and management reporting - Central Server mode: Connects multiple admin consoles to a single PDQ server, allowing IT teams to collaboratively manage packages, schedules, and deployment histories from their workstations Unlike PDQ Connect, PDQ's separate cloud-native, agent-based product for remote and hybrid fleets, PDQ Deploy & Inventory is purpose-built for on-prem and VPN-connected environments where devices are network-accessible. PDQ was founded in 2001 and is headquartered in Salt Lake City, Utah. The company develops device management software purpose-built for Windows-focused IT teams, ranging from solo sysadmins to mid-sized IT departments. PDQ's product portfolio includes PDQ Deploy & Inventory for on-prem environments, cloud-native PDQ Connect for remote and hybrid fleet management, SmartDeploy for Windows imaging, SimpleMDM for Apple device management, ISL for remote access and remote desktop support, and PDQ Detect for vulnerability management. PDQ Deploy & Inventory is used by IT teams in education, government, manufacturing, healthcare, and finance. Licensed per administrator with unlimited endpoint access — not per device. **Average Rating:** 4.8/5.0 **Total Reviews:** 273 **How Do G2 Users Rate PDQ Deploy & Inventory?** - **Ease of Use:** 9.4/10 (Category avg: 8.9/10) - **Quality of Support:** 9.5/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Asset Policy Management:** 7.7/10 (Category avg: 8.2/10) **Who Is the Company Behind PDQ Deploy & Inventory?** - **Seller:** [PDQ.com](https://www.g2.com/sellers/pdq-com) - **Company Website:** https://www.PDQ.com - **Year Founded:** 2001 - **HQ Location:** Salt Lake City, Utah, United States - **Twitter:** @admarsenal (987 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/17961724/ (366 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, Network Administrator - **Top Industries:** Primary/Secondary Education, Government Administration - **Company Size:** 73% Mid-Market, 17% Enterprise #### What Are PDQ Deploy & Inventory's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Automation (2 reviews) - Deployment Ease (2 reviews) - Reliability (2 reviews) - Setup Ease (2 reviews) **Cons:** - Integration Issues (2 reviews) - Remote Access Issues (2 reviews) - Access Issues (1 reviews) - Expensive (1 reviews) - Inaccuracy Issues (1 reviews) ### What Do G2 Reviewers Say About PDQ Deploy & Inventory? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** in PDQ Deploy & Inventory, making deployment and querying straightforward and efficient. - Users value the **automation capabilities** of PDQ Deploy & Inventory, streamlining application updates and saving valuable time. - Users value the **deployment ease** of PDQ Deploy & Inventory, appreciating its speed and straightforward functionality. - Users find PDQ Deploy & Inventory to be **reliable** and efficient for on-premises network management and audits. - Users praise the **setup ease** of PDQ Deploy & Inventory, valuing its straightforward installation and rapid deployment capabilities. **Cons:** - Users face **integration issues** that complicate remote client management, relying on additional tools for optimal functionality. - Users face **remote access issues** with PDQ Deploy & Inventory, impacting management of off-site clients effectively. - Users face **access issues** due to reliance on Active Directory, complicating deployment without stable DNS connections. - Users find the software **expensive** , especially when needing additional resources beyond the free version limitations. - Users often face **inaccuracy issues** with reports, leading to delays and unreliable data for decision-making. #### What Are Recent G2 Reviews of PDQ Deploy & Inventory? **"[Excellent Simple On-Network Deployment Tools](https://www.g2.com/survey_responses/pdq-deploy-inventory-review-11658226)"** **Rating:** 4.0/5.0 stars *— Darin H.* [Read full review](https://www.g2.com/survey_responses/pdq-deploy-inventory-review-11658226) --- **"[Outstanding Experience with This Software](https://www.g2.com/survey_responses/pdq-deploy-inventory-review-12175530)"** **Rating:** 4.5/5.0 stars *— Robert P.* [Read full review](https://www.g2.com/survey_responses/pdq-deploy-inventory-review-12175530) --- #### What Are G2 Users Discussing About PDQ Deploy & Inventory? - [Can PDQ deploy images?](https://www.g2.com/discussions/can-pdq-deploy-images) - 1 comment - [What does PDQ stand for deploy?](https://www.g2.com/discussions/what-does-pdq-stand-for-deploy) - 1 comment - [How does PDQ inventory scan?](https://www.g2.com/discussions/how-does-pdq-inventory-scan) - 1 comment - [How does PDQ deploy work?](https://www.g2.com/discussions/how-does-pdq-deploy-work) - 1 comment - [How does PDQ inventory work?](https://www.g2.com/discussions/how-does-pdq-inventory-work) - 1 comment ## What Is IT Asset Management Software? [IT Management Software](https://www.g2.com/categories/it-management) ## What Software Categories Are Similar to IT Asset Management Software? - [Help Desk Software](https://www.g2.com/categories/help-desk) - [Service Desk Software](https://www.g2.com/categories/service-desk) - [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management) - [Endpoint Management Software](https://www.g2.com/categories/endpoint-management) - [Software Asset Management (SAM) Tools](https://www.g2.com/categories/software-asset-management-tools) - [Patch Management Software](https://www.g2.com/categories/patch-management) - [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)