Top Free Inbound Call Tracking Software - Page 3

Callyzer

Callyzer is a comprehensive cloud-based telecalling analytics and lead management platform built to empower sales, support, and marketing teams with real-time call insights and operational transparency. Designed for businesses of all sizes, Callyzer helps teams manage their telecalling workflows with precision tracking all incoming, outgoing, missed, connected, and rejected calls through a centralized dashboard. With a strong focus on data-driven performance, Callyzer offers detailed call logs, team productivity reports, and daily performance summaries that enable managers to evaluate and improve communication strategies. The platform supports integrations with third-party CRMs and tools via REST API and Zapier, making it easy to fit into existing tech stacks. Callyzer also enables access to synchronized call recordings, lead-wise follow-up tracking, and organization-wide call history all from a single interface. By streamlining telecalling operations and enhancing visibility into call data, Callyzer helps businesses improve decision-making, optimize resource allocation, and drive consistent revenue growth.

Average Rating: 5.0/5.0

Total Reviews: 2

Cisco CDR Reporting & Analytics

This product gives your team greatly increased visibility, monitoring, and reporting functionality around Cisco Unified Communications (aka CUCM / CallManager), whether you're a small organization with a hundred phones or one of the largest companies in the world. Whether troubleshooting individual calls or building high level reporting, it helps you visualize and understand in all areas: agents, users, and huntgroups; concurrency and utilization; call flow; call quality; call volume; devices; failed calls; locations and sites; and audits and compliance. Your team can trust it as their day-to-day tool for navigating call data from your Cisco CallManager deployment, and it can also become their main tool for building custom reports, alerts and dashboards around that data. This is true whether it’s a standard report you’d expect or a custom report that nothing else has been able to provide. Note that this isn't a package of content, but more a tank that allows you to drive around in your data. You won’t find a leftnav full of canned CDR reports to click on (that "don't quite fit"). Instead, you get an open flexible framework to investigate anything, drill down into anything, report on anything, over anything, by anything (occasionally with hands-on help from Sideview Support =). It is available as a free 60-day trial, and you can download and set it up today in less than 60 minutes.

Close

Close is the AI CRM built for businesses that grow through conversations. It brings powerful sales dialing, email, SMS, pipeline management, automation, and AI agents together in one platform. Connect with more prospects, win more deals, and scale without the complexity of traditional CRMs. Reach more prospects. Have more conversations. A powerful sales dialer is built right into your CRM. Power and Predictive Dialers help reps make more calls in less time, while Local Presence and Branded Calling help improve connection rates. With email, SMS, and outreach sequences in the same platform, your team can engage leads, follow up consistently, and manage opportunities without juggling tools. Make every conversation count. Call recording, transcription, AI Notetaker, and automatic summaries capture important details so reps can focus on selling. AI-assisted email drafting, SMS follow-ups, and automatic CRM updates help turn conversations into action. Sales Playbooks, workflow automation, lead routing, Smart Views, and reporting help teams standardize what works, automate follow-through, and manage more opportunities as they grow. Chloe helps you. AI agents work for you. Chloe is your built-in AI assistant. Ask her about a lead, your pipeline, or a recent conversation. She can find answers, update records, build reports, and help you create AI agents. Give those agents a job on your sales team. They can call and qualify prospects, book meetings, follow up with leads, coach reps, and prepare daily briefings. Because they work inside Close, they can use your customer history, conversations, and workflows to take action. Built to grow with your business. From founder-led startups to established sales organizations, Close supports businesses where conversations drive revenue. That includes software, financial and professional services, insurance, home services, coaching, education, and more. Get started quickly, then scale with sophisticated dialing, automation, AI agents, reporting, and customizable workflows. An open API, MCP, and integrations let you connect existing tools, build custom sales processes, and work with AI platforms like ChatGPT and Claude. For 13 years, we've focused on helping businesses turn more conversations into customers. Today, more than 11,500 businesses use Close to sell and grow. Close. Built for selling. Made for scaling.

Average Rating: 4.7/5.0

Total Reviews: 2,140

CloudTalk

CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically. Automate the calls humans shouldn't have to make - Build AI Voice Agents and AI Receptionist in minutes for appointment scheduling, lead qualification, after-hours coverage, payment reminders and more. Turn every conversation into structured data - Use AI Conversation Intelligence to get automatic call summaries, AI notes, sentiment analysis, topic extraction, call scoring, multi-lingual transcription, and talk/listen ratios. Run their full business phone system in one cloud platform - With Call Flow Designer, IVR, call queuing, call recording, real-time monitoring, analytics, international SMS, WhatsApp messaging, and workflow automation. Handle global calling without the infrastructure headache - Local numbers in 160+ countries, 99.999% uptime, multi-carrier redundancy, and crystal-clear call quality. Plug into the tools they already use - 100+ native integrations including HubSpot (Certified), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify, and more. Most CloudTalk customers are live in a few days. No hardware, no PBX, no months of consulting. Just sign up, port numbers (or buy new ones), connect your CRM, and start calling — with AI doing the busywork from day one. CloudTalk is GDPR, SOC 2, ISO 27001, HIPAA, and CCPA compliant. Customers like Bit2Me reduced missed calls from 80% to 16%, cut wait times by 85%, and scaled from 2 to 20+ agents — without adding complexity. https://hubs.li/Q04n2f7L0 Learn how we can boost your calling on a 1:1 personalized demo: https://hubs.li/Q04n2f4C0

Average Rating: 4.4/5.0

Total Reviews: 1,918

DCDial

Our cloud-based contact center solution helps companies reach millions of customers via interactive text and voice. Our highly customizable solution boasts an intuitive and user-friendly interface that allows our clients to design and deploy sophisticated communication strategies quickly and with relative ease. We help our clients boost productivity, enhance efficiency, and increase profitability by automating business processes: sales and marketing, scheduling, announcements, payment processing, and more. Based in Atlanta, Georgia.

Average Rating: 5.0/5.0

Total Reviews: 2

Dial Bridge

Dial Bridge provides intelligent 24/7 AI receptionist and answering services for businesses in NJ and nationwide. We replace missed calls with booked appointments using hyper-realistic AI that sounds like your best employee. Unlike expensive call centers, our AI offers zero-hold response times at a fraction of the cost. We handle inbound inquiries, schedule appointments, and manage outbound sales. Specializing in: Medical & Dental: Patient scheduling. Home Services: Booking for HVAC & contractors. Luxury Retail: White-glove service. Stop losing revenue to missed calls. Modernize your front desk with Dial Bridge.

EngageBay

EngageBay is an all-in-one customer engagement platform designed for small and mid-sized businesses that want to manage marketing, sales, and support from a unified system. Positioned as a cost-conscious alternative to platforms like HubSpot and ActiveCampaign, it focuses on delivering essential CRM and automation capabilities without the overhead typically associated with enterprise software. The platform combines contact and deal management, marketing automation, email marketing, landing pages, forms, live chat, and help desk functionality within a single interface. By consolidating these functions, EngageBay provides teams with a centralized view of customer interactions across the lifecycle and reduces the need for multiple disconnected tools. EngageBay also incorporates AI-assisted features to streamline common tasks and improve productivity. These capabilities include AI-powered email and content generation, subject line suggestions, and workflow assistance that help teams create campaigns and communications more efficiently. The AI tools are designed to support everyday execution rather than replace core strategy, making them accessible to smaller teams that may not have dedicated automation specialists. On the marketing side, users can build email campaigns, design automation workflows, capture leads through forms and landing pages, and run A/B tests. The CRM module supports pipeline tracking, contact management, task automation, and appointment scheduling to help sales teams manage opportunities in a structured way. For post-purchase engagement, the service suite includes ticketing, knowledge base tools, and live chat to manage customer support conversations from one place. A key design principle of EngageBay is accessibility for growing businesses. The platform offers a free tier with core functionality and scales through bundled paid plans rather than numerous add-ons, helping teams adopt automation without significant upfront investment. EngageBay integrates with a range of third-party tools and provides reporting dashboards to monitor campaign performance, deal progress, and support activity. While it is not positioned as a deep enterprise platform, it is built to meet the day-to-day operational needs of SMB revenue teams looking for an integrated, AI-assisted, and budget-aware solution. The platform is built with a focus on simplicity and performance, integrating advanced marketing automation, sales CRM, and customer support software into one cohesive system. EngageBay leverages cutting-edge AI intelligence to enhance productivity and decision-making across various teams. This integration allows businesses to streamline their operations and improve customer interactions, making it an ideal choice for organizations that require a robust yet user-friendly solution. EngageBay's AI capabilities are particularly noteworthy, providing users with tools that help create content quickly, predict outcomes intelligently, and deliver personalized experiences at scale. The AI Email & Content Generator allows users to craft engaging emails and campaigns in seconds, while the AI Lead & Deal Scoring feature helps identify and prioritize leads most likely to convert. Additionally, AI Insights & Recommendations offer actionable suggestions to enhance engagement and productivity, making it easier for businesses to navigate their customer journeys effectively. The platform also boasts a suite of key features that add significant value to its users. EngageBay's marketing automation capabilities include email marketing workflows, landing page and form builders, and social media integration, which collectively enhance outreach efforts. The sales CRM component provides tools for contact and deal management, visual sales pipelines, and team collaboration, ensuring that sales processes are efficient and transparent. Furthermore, the customer support features, such as a helpdesk and ticketing system, live chat, and a unified customer view, facilitate seamless communication and service delivery. EngageBay is particularly well-suited for small to mid-sized businesses, startups, and growing teams that seek an affordable yet powerful alternative to fragmented tools. It is designed for organizations aiming to automate customer interactions, align marketing and sales efforts, and improve support efficiency through the use of AI. This comprehensive approach not only enhances operational efficiency but also positions businesses to compete effectively in their respective markets. What is this product? EngageBay is an all-in-one CRM software platform built for small and mid-sized businesses to manage marketing automation, sales pipelines, and customer support in a single system. It combines email marketing, marketing automation, landing pages, contact management, deal tracking, helpdesk, and live chat—eliminating the need for multiple disconnected tools. Designed as an affordable alternative to HubSpot and ActiveCampaign, EngageBay helps growing businesses attract leads, convert deals, and support customers without enterprise-level costs or complexity. It centralizes customer data, automates workflows, and improves visibility across the entire customer lifecycle.

Average Rating: 4.6/5.0

Total Reviews: 791

Fin

Fin is an AI Agent that helps CX teams deliver instant, accurate, & personalized experiences on any channel, in over 45 languages, 24/7. It is the highest-performing customer agent on the market, resolving 76% of queries on average across 12K+ customers, including highly complex, multi-step cases like refunds, account changes, or subscription issues. Fin connects into business systems, pulls customer data, and takes action in those systems – automatically resolving queries without needing a human. If Fin can’t answer the question or it has explicit guidance not to, it hands off to a human in whatever help desk they’re working in. It runs on all the channels you engage with customers on: voice, email, chat, WhatsApp, SMS, social, Slack, Discord, and more. It delivers the same personalized, context-rich experience regardless of where the conversation is happening. Works across the entire customer journey. Fin is a single Agent that understands the entire customer context and history, can build a relationship with customers over time, and can transition from one use case to another – from service to sales to ecommerce – without the customer even realizing the change. The Fin family of agent roles include: - Fin for Service resolves customers queries and automates support processes end-to-end. - Fin for Sales answers product discovery questions, qualifies inbound leads, and books appointments for your sales team or guides those leads to a self-service flow. - Fin for Ecommerce answers questions as customers shop, recommends exactly the right product, and guides them through checkout. What makes Fin different: - Industry-leading performance: Fin resolves 76% of cases on average across 12,000+ customers, with many customers seeing resolution rates of over 90%. This is because Fin is powered by Apex, our proprietary models that are purpose-built for CX. Fin Apex 1.0 outperforms generic frontier models, with a 2.8% higher resolution rate and 65% fewer hallucinations on average when compared to frontier models. - Easy-to-launch and optimize: Fin is fast to set up and easy for anyone on your team to configure without the need for technical resources. Teams go live in days, see value quickly, and are able to continuously and easily improve Fin themselves. - One platform across AI & human agents: Fin is natively integrated with Intercom, but also integrates seamlessly with almost any helpdesk. This means you can manage your human team and Fin in one place, without ever having to migrate off your system of record or change your workflows. - An agent for customer operations: Operator is an internal agent that helps CX leaders spot problems, find opportunities to improve, and act on them. You can optimize Fin agentically and without the manual lift. - Full trust and control: Fin is the only AI Agent that gives you complete control over how it performs. You can configure tone, behavior, and knowledge without any technical resources. And it has a full observability and testing suite, so you can deploy changes with confidence and trust what is going live to customers. - One agent for the whole lifecycle: Fin is a single Customer Agent, working across the entire customer lifecycle to help sell, onboard, and deliver excellent service. All on the same shared context, history, and guidance. - The most experienced partner: Fin combines 15+ years experience in CX with a 60+ person cutting-edge AI team. We partner with customers for the long-term and have developed the Blueprint for success based on our own experience using Fin.

Average Rating: 4.5/5.0

Total Reviews: 3,796

Further

Further is Senior Living’s AI partner for today and tomorrow. One unified AI platform that unlocks hidden NOI through personalized, best-in-class community experiences. Solutions span the whole organization: - AI for Marketing: 2X qualified leads - AI for Sales: convert 33% more leads into move-ins - AI for Resident Experience: add 2.5 years to average length of stay - AI for Ops (coming soon): give every employee 15 hours/week back - Competitive Market Intelligence: real-time competitive insights and alerts Every product integrates with your CRM and EHR, delivering flawless experiences for prospects, residents, and your team.

Average Rating: 4.0/5.0

Total Reviews: 1

Go4Clients

GoClients it's an All In One Automation Platform. Helps every day houndred of company to create Automate forms, build Drips flows with SMS, Emails & Calls. Go4Clients allows to automate all interaction with customers by automating their campaings and integrating many services of communication.

Average Rating: 3.6/5.0

Total Reviews: 4

Invox

LiveCall

Convert 30 to 120% more web visitors into sales calls. Engaging website visitors when they’re hottest and turning them into instant or scheduled calls. Gain more inbound sales calls & higher revenue per call - via Widget, Forms, Lead Ads, Chatbot, mails, SMS and more. Take your call generation to the next level. LiveCall provides more than callback and call tracking. Our software give you everything you need to improve call generation, response time, sales results and efficiency of your team. Whether you’ve got a sales call center or a small inside sales team, LiveCall is the fastest and easiest way to get more qualified sales calls and drive conversion.

Average Rating: 4.5/5.0

Total Reviews: 23

Operata

Operata is the experience management platform for cloud contact centers. Operata monitors performance and analyzes quality data from your calls. Every call, every agent, everywhere. Operata helps diagnose issues, automate actions and communicate with agents to improve the contact center environment. Operata increases the accuracy of evaluations, assures quality migration, accelerates adoption and enhances service performance and reporting. Available globally as a scalable, simple to deploy SaaS solution, Operata customers include leading insurers, telcos, banks and MSP's.

Qorden AI

Qordenate is a multilingual communication platform that helps organizations communicate and collaborate across language barriers. It provides real-time voice translation, universal captions, multilingual chat, VoiceBridge, webinars, podcasts, and AI-powered meeting recaps. With a support of 33+ languages, Qordenate enables more accessible and inclusive communication for businesses, educational institutions, healthcare organizations, training teams, and other global organizations.

RT Telephony

Introducing RT Telephony Effective communication is key for any business looking to maximize potential sales and minimize support call loads. RT Telephony provides you with the tools to do just that. Features like SMS Conversations, Click to Call, voice recordings of all your calls among many others, provide a great integration of telephony services into SugarCRM as well as SuiteCRM. Click to Call On any 'Phone' field from any module (custom or default), including Leads, Contacts, and Accounts, click on the call button to initiate a call. Based on your preference, the call can be made via your account's Twilio number or a personal number. If call recording is enabled, each completed call is saved in the form of a voice recording, and attached to the related record. Screen Pop for Inbound Calls If someone calls, this integration checks for any available Sugar user. The call is then displayed in a popup to that end user and if the contact exists in the CRM, the contact's information is also displayed in the pop-up. After the call is complete, all call-related information is stored in the CRM along with a recording of the call. IVR and Voicemail RT Telephony also provides the option to send the calls to voicemail. You can even set up extensions for your users so that any incoming calls are prompted to dial the appropriate extension to reach that user. You will need to manually enable these features when setting up RT Telephony. SMS In addition to verbal communication, RT Telephony supports textual conversation, SMS Campaigns, and predefined SMS templates. SMS conversations can be started with any Contact, Lead, or Account as long as there is a phone number associated with them. SMS Campaign You can create and initiate SMS Campaigns for targeted contacts by creating target lists and scheduling messages to be sent to those lists. You can also create SMS templates and save them to use in campaigns. When creating a campaign, simply choose your template, set the time you want to initiate the campaign, and attach a target list. From the campaign record's menu, choose " Run this campaign" to get it started. To know more, visit: https://www.rolustech.com/rttelephony/