LiveCall Reviews
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Write a Reviewrajarajeswari r
Enrollment Advisor
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?
For calling our clients we use this Live call where we can call the clients and we can communicate with them, We can send them email, SMS too. We can track the call too, In dashboard we can how many leads we have generated and called them. If they are not picking the calls we will send them the SMS and Email activity. In Targeting we can see how many leads we have generated, Success rate, We have integrated this Live call with Facebook, Google form Review collected by and hosted on G2.com.
What do you dislike?
There is no dislike in this Live call everything is good Review collected by and hosted on G2.com.
Aleksandra K
Marketing Product Management
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Maciej G
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Cassandra G
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Thomas K
Operations/Sales Specialist
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?
Support is there when I have issues and have helped me resolve multiple issues that have come up related to people not receiving calls and setting up the widget triggers appropriately. They have also added features that I have requested so it is nice to see their responsiveness. Review collected by and hosted on G2.com.
What do you dislike?
Not always the most intuitive menus, but as I mentioned above the support has been able to help me navigate them. Review collected by and hosted on G2.com.
AB
Administrator in Building Materials
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
AB
Administrator in Business Supplies and Equipment
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Danuta P
Założycielka
Civil Engineering
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?
The software is very easy to set up. You just need to register and paste JS code on the website (in my case I've used Wordpress plugin).
I run a new bridal gowns brand and basically look for any girls that want to look beautiful and comfortable on their wedding day. We haven't officially launched yet, but we have some visitors on our 'coming soon' website. Before we started using LiveCall nobody contacted us.
Since we've started offering free callback in 25 seconds I receive inbound sales calls every day. Potential customers ask me about my product and are able to schedule their visits in the atelier. In most cases, they are really surprised that I was able to call them back that quickly, which make the conversation easier.
I really like LiveCall because it brings sales and I don't need to use any additional tools. In my situation (I'm the owner and designer of dresses) this helps a lot because I'm able to focus on what is most important - making beautiful dresses. Review collected by and hosted on G2.com.
What do you dislike?
I'd love if the reports were more detailed. Also the dashboard is a bit outdated. Review collected by and hosted on G2.com.
Maksymilian R
CEO & co-founder
Internet
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?
It shows the "human face" of the company. People still want to talk, before they make their purchase. Especially if the product is premium and in many cases requires customization. People like this communication channel, because it is very quick and convenient.
It also increases conversions - both online purchases and inbound sales inquiries. Since we have installed LiveCall and started offering immediate callbacks, we see around 40% increase in our lead generation process. Review collected by and hosted on G2.com.
What do you dislike?
It is dependant on the traffic that we are able to generate on our website. If we could pay more to receive more hot leads from LiveCall, we'd be happy to do so. Review collected by and hosted on G2.com.
AP
Administrator in Philanthropy
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?
With Livecall we started receiving around 50% more calls than before.
That plugin is a new type of customer support approach.
I like Livecall also as a lead capture. The website visitors very often are curious about the promise of calling them back in 25 seconds so they trying to test that plugin.
That's a good way to get high-quality leads. Moreover, once you talk with them through the phone it's easier to build trust and close the deal.
If you care about customers service - that plugin is must have for your business! Review collected by and hosted on G2.com.
What do you dislike?
The only cons: their backend is not very intuitive. Review collected by and hosted on G2.com.
UP
User in Public Safety
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?
Great tool for lead capture and customer service. Provides a pathway for upfront communication with potential clients and business leads. Easy to install plug-in and simple to use for the most part.
Easily integrates into any existing customer service interface. Review collected by and hosted on G2.com.
What do you dislike?
Not the most intuitive back end user interface, especially for individuals with limited knowledge in technology. Occasional system failure occurs as well, with little or no explanation, and can have a lasting impact on some features. Dashboard could use updating as well. Review collected by and hosted on G2.com.
UC
User in Consumer Services
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?
If you would like to have your customers happy because they can reach you easier; and more leads becoming paying customers, then Live Call is the tool you want to use. Simple, easy to use, and excellent customer service from the Live Call team. Almost little to no training is required to learn how to use this software from seasoned CSRs to entry level workers. Review collected by and hosted on G2.com.
What do you dislike?
There are sometimes system outages or call failures that seem to occur from nowhere. It affects the other tools sometimes. Review collected by and hosted on G2.com.
UC
User in Consumer Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?
I like the organization of the functions. It makes it to coordinate inbound and outbound calls for lead generation. Review collected by and hosted on G2.com.
What do you dislike?
There are sometimes system outages or call failures that seem to occur out of nowhere. It affects the other tools sometimes. Review collected by and hosted on G2.com.
Erica W
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
Stefan P
Inside Sales
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Lori S
Human Resources Recruiter
Public Relations and Communications
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
marlyse v
Independent Business Owner
Human Resources
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
AI
Agency in Information Technology and Services
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?
The support itself from the LiveChat team is the most effective part of the toolkit as they help and educate to maximise the potential of every aspect, from their help articles to their own agents on chat right through to the team and beyond. Review collected by and hosted on G2.com.
What do you dislike?
When starting out, it would be good to have a simple list of what to look out for to save sometimes asking a question that could be easily answered if you were aware of tools. Review collected by and hosted on G2.com.
Adam P
Co Founder
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?
Simplicity and ability to implement most features within couple of minutes. Little to no training required. Review collected by and hosted on G2.com.
What do you dislike?
"Filters" such as exit intent are somewhat basic at this stage.
We have not tried the enterprise version yet but the basic version has no additional features such as technical support flows and others. Review collected by and hosted on G2.com.
US
User in Staffing and Recruiting
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
UA
User in Apparel & Fashion
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
UE
User in Education Management
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?
It works for intended purpose. Its reliable. Its user friendly. It's easily downloadable. It has helped extend recruiting reach and commnication among remote offices. Review collected by and hosted on G2.com.
What do you dislike?
Nothing comes to mind. I dont have anything about product that I dislike. Sorry. Review collected by and hosted on G2.com.
UL
User in Legal Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
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