LiveCall Reviews & Product Details

LiveCall Overview

What is LiveCall?

Convert 30 to 120% more web visitors into sales calls. Engaging website visitors when they’re hottest and turning them into instant or scheduled calls. Gain more inbound sales calls & higher revenue per call - via Widget, Forms, Lead Ads, Chatbot, mails, SMS and more. Take your call generation to the next level. LiveCall provides more than callback and call tracking. Our software give you everything you need to improve call generation, response time, sales results and efficiency of your team. Whether you’ve got a sales call center or a small inside sales team, LiveCall is the fastest and easiest way to get more qualified sales calls and drive conversion.

LiveCall Details
Website
Languages Supported
Bulgarian, Czech, German, Greek, English, French, Hungarian, Italian, Dutch, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Turkish
Product Description

Based on website's visitors behavior LiveCall selects those customers who are most interested in purchasing but still have some doubts. It automatically engages them in real-time voice conversation with your sales team. All they have to do is answer calls.


Seller Details
Seller
LiveCall.io
Company Website
Year Founded
2016
HQ Location
Warsaw, Poland
Twitter
@LiveCallio
187 Twitter followers
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®
Show More

LiveCall Screenshots

Answer a few questions to help the LiveCall community
Have you used LiveCall before?
Yes

LiveCall Reviews

Write a Review
Filter reviews
LinkedIn®
Connections
Popular Mentions
Showing 23 LiveCall reviews
Popular Mentions
Showing 23 reviews
Filter Reviews
Filter Reviews
Sort by
Ratings
Company Size
User Role
For Category
All Industries
Region
Already have LiveCall?
Write a Review
Enrollment Advisor
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

For calling our clients we use this Live call where we can call the clients and we can communicate with them, We can send them email, SMS too. We can track the call too, In dashboard we can how many leads we have generated and called them. If they are not picking the calls we will send them the SMS and Email activity. In Targeting we can see how many leads we have generated, Success rate, We have integrated this Live call with Facebook, Google form Review collected by and hosted on G2.com.

What do you dislike?

There is no dislike in this Live call everything is good Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I will recommend the colleague / Business concern to use this live call for making calls, updating the leads for sales people calling is the main part so live call will be very useful. Communicating with the clients towards live call is good and we can track also Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Making calls to the clients, Tracking them , Sending Email and Sms to the clients if they are not responding to the calls at the same time we have integrated with Facebook and Google form where we can make the live calls. Mainly due to the pandemic situation for work from option this live call is helping good Review collected by and hosted on G2.com.

Show More
Show Less
Marketing Product Management
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

We can call back the client in less than half a minute Review collected by and hosted on G2.com.

What do you dislike?

C'mon everything is fine :) We have nothing to complain about Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We can call back our clients faster and we noticed increased number of enquries. Review collected by and hosted on G2.com.

Show More
Show Less
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Allowed us to materially improve our sales Review collected by and hosted on G2.com.

What do you dislike?

There is nothing we dislike at present and would wholeheartedly recommend the product to others. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Significantly increased our response rate to new leads which translated into more sales Review collected by and hosted on G2.com.

Show More
Show Less
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like the ease of getting more customers. I liked the algorithms for getting information for our sutomers. Review collected by and hosted on G2.com.

What do you dislike?

We had a hard time getting started with some of the software. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

WE liked being able to engage our audience and enable them to request call backs. Review collected by and hosted on G2.com.

Show More
Show Less
Operations/Sales Specialist
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Support is there when I have issues and have helped me resolve multiple issues that have come up related to people not receiving calls and setting up the widget triggers appropriately. They have also added features that I have requested so it is nice to see their responsiveness. Review collected by and hosted on G2.com.

What do you dislike?

Not always the most intuitive menus, but as I mentioned above the support has been able to help me navigate them. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

LiveCall allows people to come to our site and ask questions over the phone before they have to commit to any purchases. The call only takes a minute or less to connect and many clients prefer this over the use of chat which requires more info to be entered before beginning the chat. Review collected by and hosted on G2.com.

Show More
Show Less
AB
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Very easy to set up and use. The best tool available to generate quality leads. Great customer service form the Live Call team. Review collected by and hosted on G2.com.

What do you dislike?

Nothing. LiveCall plugin works as we wanted. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Generating quality leads, direct and easy contact with actual and future customers :) Review collected by and hosted on G2.com.

Show More
Show Less
AB
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Getting Additional Leads from my traffic! That's what everyone likes. Review collected by and hosted on G2.com.

What do you dislike?

Pricing plans could be more flexible and customizable. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We got much more leads from website after using it Review collected by and hosted on G2.com.

Show More
Show Less
Założycielka
Civil Engineering
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The software is very easy to set up. You just need to register and paste JS code on the website (in my case I've used Wordpress plugin).

I run a new bridal gowns brand and basically look for any girls that want to look beautiful and comfortable on their wedding day. We haven't officially launched yet, but we have some visitors on our 'coming soon' website. Before we started using LiveCall nobody contacted us.

Since we've started offering free callback in 25 seconds I receive inbound sales calls every day. Potential customers ask me about my product and are able to schedule their visits in the atelier. In most cases, they are really surprised that I was able to call them back that quickly, which make the conversation easier.

I really like LiveCall because it brings sales and I don't need to use any additional tools. In my situation (I'm the owner and designer of dresses) this helps a lot because I'm able to focus on what is most important - making beautiful dresses. Review collected by and hosted on G2.com.

What do you dislike?

I'd love if the reports were more detailed. Also the dashboard is a bit outdated. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

More incoming sales calls from potential customers. Higher conversion rate from call to scheduled meeting in my bridal salon. Review collected by and hosted on G2.com.

Show More
Show Less
CEO & co-founder
Internet
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

It shows the "human face" of the company. People still want to talk, before they make their purchase. Especially if the product is premium and in many cases requires customization. People like this communication channel, because it is very quick and convenient.

It also increases conversions - both online purchases and inbound sales inquiries. Since we have installed LiveCall and started offering immediate callbacks, we see around 40% increase in our lead generation process. Review collected by and hosted on G2.com.

What do you dislike?

It is dependant on the traffic that we are able to generate on our website. If we could pay more to receive more hot leads from LiveCall, we'd be happy to do so. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Use LiveCall if you love to talk about your product or service. You'll have plenty of chances to do that :)

Additionally, think if your customer may have any questions before buying. In many cases, it is complicated and needs an explanation from your sales specialist, because it increases chances for purchase significantly. When a customer is hesitant you need to give him a strong signal, that he should contact you and make it easy for him as much as possible. LiveCall is perfect for that. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Shortening lead response time. Usually, companies do not realize how important it is and follow up business opportunities in 30 minutes, an hour or even days. This is so bad that potential customers who visit our online shop don't believe, that we are able to call them back in 25 seconds. They are used to typical lead generation campaigns. When we call them they are positively surprised and from the start, we are perceived as professionals and trustworthy. This makes real 'WOW effect' which is unreachable with other customer success solutions. Review collected by and hosted on G2.com.

Show More
Show Less
AP
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

With Livecall we started receiving around 50% more calls than before.

That plugin is a new type of customer support approach.

I like Livecall also as a lead capture. The website visitors very often are curious about the promise of calling them back in 25 seconds so they trying to test that plugin.

That's a good way to get high-quality leads. Moreover, once you talk with them through the phone it's easier to build trust and close the deal.

If you care about customers service - that plugin is must have for your business! Review collected by and hosted on G2.com.

What do you dislike?

The only cons: their backend is not very intuitive. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you work in a call center suggest this software to the operations manager, You will build trust and gain better customer relationships with them through the phone . Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

When I need to talk to prospective customers over the phone before they buy LiveCall is a great solution. It's like live chat but with audio conversations vs. typing. Review collected by and hosted on G2.com.

Show More
Show Less
UP
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Great tool for lead capture and customer service. Provides a pathway for upfront communication with potential clients and business leads. Easy to install plug-in and simple to use for the most part.

Easily integrates into any existing customer service interface. Review collected by and hosted on G2.com.

What do you dislike?

Not the most intuitive back end user interface, especially for individuals with limited knowledge in technology. Occasional system failure occurs as well, with little or no explanation, and can have a lasting impact on some features. Dashboard could use updating as well. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If looking for an easy solution for lead generation, this is it. Cost effective, user friendly for the most part, and certainly does the job you want it to. Very easy to integrate into almost any business. Great for pro-active client outreach and recruitment, and helps to build a more reliable customer base as you are contacting individuals who have already expressed some interest in your product or service. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Able to capture customers with initial interest and bring them in to the product by providing additional information and communication. Excellent tool for lead capture and follow up. Review collected by and hosted on G2.com.

Show More
Show Less
UC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

If you would like to have your customers happy because they can reach you easier; and more leads becoming paying customers, then Live Call is the tool you want to use. Simple, easy to use, and excellent customer service from the Live Call team. Almost little to no training is required to learn how to use this software from seasoned CSRs to entry level workers. Review collected by and hosted on G2.com.

What do you dislike?

There are sometimes system outages or call failures that seem to occur from nowhere. It affects the other tools sometimes. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great tool to use for communication among peers and other associates remotely. The program is easy to download and it's very user friendly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am speaking to interested clients and providing product knowledge as well as collecting contact detail. It’s mostly a phone tool. Meetings are also held via the program. It's excellent!

Review collected by and hosted on G2.com.

Show More
Show Less
UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like the organization of the functions. It makes it to coordinate inbound and outbound calls for lead generation. Review collected by and hosted on G2.com.

What do you dislike?

There are sometimes system outages or call failures that seem to occur out of nowhere. It affects the other tools sometimes. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

User friendliness should be top priority! It’s not efficient to have IT come in every time there’s been an issue. There should be a reboot function. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am speaking to interested clients and providing product knowledge as well as collecting contact detail. It’s mostly a phone tool. Review collected by and hosted on G2.com.

Show More
Show Less
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Getting to know the person that you're talking to Review collected by and hosted on G2.com.

What do you dislike?

Nothing to dislike. I love everything about it Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It makes it easier to talk to customers/reps to get help with what you need Review collected by and hosted on G2.com.

Show More
Show Less
Inside Sales
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It is very easy to use and it is low on cost. Review collected by and hosted on G2.com.

What do you dislike?

It seems to have connectivity issues sometimes. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is an affordable way to do conference calls. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

IP Calls and conferences. Review collected by and hosted on G2.com.

Show More
Show Less
Human Resources Recruiter
Public Relations and Communications
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The ease of connecting with co-workers all over the globe! Review collected by and hosted on G2.com.

What do you dislike?

Nothing really the connection can be slow at times, but nothing major. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Being able to share recruiting ideas globally. Review collected by and hosted on G2.com.

Show More
Show Less
Independent Business Owner
Human Resources
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The ease and visual comfort of the product Review collected by and hosted on G2.com.

What do you dislike?

Nothing at all is was easy to use and I had minimum tech issues Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I highly recommend this product due to the level of assistance you receive and the visual is easy on the eye Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am able to receive routed customer service call in order to assist and do my job Review collected by and hosted on G2.com.

Show More
Show Less
AI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The support itself from the LiveChat team is the most effective part of the toolkit as they help and educate to maximise the potential of every aspect, from their help articles to their own agents on chat right through to the team and beyond. Review collected by and hosted on G2.com.

What do you dislike?

When starting out, it would be good to have a simple list of what to look out for to save sometimes asking a question that could be easily answered if you were aware of tools. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Insurance claims Review collected by and hosted on G2.com.

Show More
Show Less
Co Founder
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Simplicity and ability to implement most features within couple of minutes. Little to no training required. Review collected by and hosted on G2.com.

What do you dislike?

"Filters" such as exit intent are somewhat basic at this stage.

We have not tried the enterprise version yet but the basic version has no additional features such as technical support flows and others. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are interested in a simple solution without complex customer support capability or want to integrate such system into your existing call center LiveCall could be an interesting choice.

It is also one of the cheapest solution on the market with responsive and competent team. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We can engage visitors on our website and provide them with simple and effective way to break the boundary between digital and live interactions.

It also provides us with a bulletproof solution to route a call to anybody who can pick it up. This way we can be available to our customers as much or as little as we want. Review collected by and hosted on G2.com.

Show More
Show Less
US
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

its ease of connection and smooth communication platform ` Review collected by and hosted on G2.com.

What do you dislike?

a little tricky to use, could be made more easier by including a manual Review collected by and hosted on G2.com.

Recommendations to others considering the product:

i used to use it, until we split our desk structure, and now there is less need to communicate with remotes, and more independence. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

communicating with remotes Review collected by and hosted on G2.com.

Show More
Show Less
UA
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Overall efectivness of the product was valued by all of our staff. Review collected by and hosted on G2.com.

What do you dislike?

it was slow at times but we managed to work with it! No one had any complaints Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Overall,this is a great product and has lots of potential Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

we handled business meetings through this app and I really enjoyed it! Review collected by and hosted on G2.com.

Show More
Show Less
UE
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It works for intended purpose. Its reliable. Its user friendly. It's easily downloadable. It has helped extend recruiting reach and commnication among remote offices. Review collected by and hosted on G2.com.

What do you dislike?

Nothing comes to mind. I dont have anything about product that I dislike. Sorry. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Retaining employees. Extending recruiting reach to out of region areas Review collected by and hosted on G2.com.

Show More
Show Less
UL
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I loved that I could learn how to use different software from my own desk. Review collected by and hosted on G2.com.

What do you dislike?

I did not have any complaints. This was east to use to connect to administrators. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

upgrading software, using new systems Review collected by and hosted on G2.com.

Show More
Show Less