--- title: LiveCall Reviews meta_title: 'LiveCall Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 23 reviews by the users' company size, role or industry to find out how LiveCall works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 23 scale: '5' date_modified: '2026-06-04' parent_category: name: Lead Generation url: https://www.g2.com/categories/lead-generation --- # LiveCall Reviews **Vendor:** LiveCall.io **Category:** [Lead Capture Software](https://www.g2.com/categories/lead-capture) **Average Rating:** 4.5/5.0 **Total Reviews:** 23 ## About LiveCall Convert 30 to 120% more web visitors into sales calls. Engaging website visitors when they’re hottest and turning them into instant or scheduled calls. Gain more inbound sales calls & higher revenue per call - via Widget, Forms, Lead Ads, Chatbot, mails, SMS and more. Take your call generation to the next level. LiveCall provides more than callback and call tracking. Our software give you everything you need to improve call generation, response time, sales results and efficiency of your team. Whether you’ve got a sales call center or a small inside sales team, LiveCall is the fastest and easiest way to get more qualified sales calls and drive conversion. ## LiveCall Reviews ### 1. Best App for call back and Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** rajarajeswari r. | Enrollment Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2020 **What do you like best about LiveCall?** For calling our clients we use this Live call where we can call the clients and we can communicate with them, We can send them email, SMS too. We can track the call too, In dashboard we can how many leads we have generated and called them. If they are not picking the calls we will send them the SMS and Email activity. In Targeting we can see how many leads we have generated, Success rate, We have integrated this Live call with Facebook, Google form **What do you dislike about LiveCall?** There is no dislike in this Live call everything is good **Recommendations to others considering LiveCall:** I will recommend the colleague / Business concern to use this live call for making calls, updating the leads for sales people calling is the main part so live call will be very useful. Communicating with the clients towards live call is good and we can track also **What problems is LiveCall solving and how is that benefiting you?** Making calls to the clients, Tracking them , Sending Email and Sms to the clients if they are not responding to the calls at the same time we have integrated with Facebook and Google form where we can make the live calls. Mainly due to the pandemic situation for work from option this live call is helping good ### 2. I would like to strongly reccomend LiveCall **Rating:** 5.0/5.0 stars **Reviewed by:** Aleksandra K. | Marketing Product Management, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2020 **What do you like best about LiveCall?** We can call back the client in less than half a minute **What do you dislike about LiveCall?** C'mon everything is fine :) We have nothing to complain about **What problems is LiveCall solving and how is that benefiting you?** We can call back our clients faster and we noticed increased number of enquries. ### 3. Best-in-class product and excellent customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Maciej G. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2020 **What do you like best about LiveCall?** Allowed us to materially improve our sales **What do you dislike about LiveCall?** There is nothing we dislike at present and would wholeheartedly recommend the product to others. **What problems is LiveCall solving and how is that benefiting you?** Significantly increased our response rate to new leads which translated into more sales ### 4. Livecall Review **Rating:** 4.5/5.0 stars **Reviewed by:** Cassandra G. | Admin Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2020 **What do you like best about LiveCall?** I like the ease of getting more customers. I liked the algorithms for getting information for our sutomers. **What do you dislike about LiveCall?** We had a hard time getting started with some of the software. **What problems is LiveCall solving and how is that benefiting you?** WE liked being able to engage our audience and enable them to request call backs. ### 5. Beata is always responsive when we have questions **Rating:** 4.0/5.0 stars **Reviewed by:** Thomas K. | Operations/Sales Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2019 **What do you like best about LiveCall?** Support is there when I have issues and have helped me resolve multiple issues that have come up related to people not receiving calls and setting up the widget triggers appropriately. They have also added features that I have requested so it is nice to see their responsiveness. **What do you dislike about LiveCall?** Not always the most intuitive menus, but as I mentioned above the support has been able to help me navigate them. **What problems is LiveCall solving and how is that benefiting you?** LiveCall allows people to come to our site and ask questions over the phone before they have to commit to any purchases. The call only takes a minute or less to connect and many clients prefer this over the use of chat which requires more info to be entered before beginning the chat. ### 6. Great software to generate high quality leads **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2019 **What do you like best about LiveCall?** Very easy to set up and use. The best tool available to generate quality leads. Great customer service form the Live Call team. **What do you dislike about LiveCall?** Nothing. LiveCall plugin works as we wanted. **What problems is LiveCall solving and how is that benefiting you?** Generating quality leads, direct and easy contact with actual and future customers :) ### 7. Good Tool For Getting Leads **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2019 **What do you like best about LiveCall?** Getting Additional Leads from my traffic! That's what everyone likes. **What do you dislike about LiveCall?** Pricing plans could be more flexible and customizable. **What problems is LiveCall solving and how is that benefiting you?** We got much more leads from website after using it ### 8. I've started receiving inbound inquiries even before launching my business website **Rating:** 5.0/5.0 stars **Reviewed by:** Danuta P. | Założycielka, Civil Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2017 **What do you like best about LiveCall?** The software is very easy to set up. You just need to register and paste JS code on the website (in my case I've used Wordpress plugin). I run a new bridal gowns brand and basically look for any girls that want to look beautiful and comfortable on their wedding day. We haven't officially launched yet, but we have some visitors on our 'coming soon' website. Before we started using LiveCall nobody contacted us. Since we've started offering free callback in 25 seconds I receive inbound sales calls every day. Potential customers ask me about my product and are able to schedule their visits in the atelier. In most cases, they are really surprised that I was able to call them back that quickly, which make the conversation easier. I really like LiveCall because it brings sales and I don't need to use any additional tools. In my situation (I'm the owner and designer of dresses) this helps a lot because I'm able to focus on what is most important - making beautiful dresses. **What do you dislike about LiveCall?** I'd love if the reports were more detailed. Also the dashboard is a bit outdated. **What problems is LiveCall solving and how is that benefiting you?** More incoming sales calls from potential customers. Higher conversion rate from call to scheduled meeting in my bridal salon. ### 9. Best software for customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Maksymilian R. | CEO & co-founder, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2017 **What do you like best about LiveCall?** It shows the "human face" of the company. People still want to talk, before they make their purchase. Especially if the product is premium and in many cases requires customization. People like this communication channel, because it is very quick and convenient. It also increases conversions - both online purchases and inbound sales inquiries. Since we have installed LiveCall and started offering immediate callbacks, we see around 40% increase in our lead generation process. **What do you dislike about LiveCall?** It is dependant on the traffic that we are able to generate on our website. If we could pay more to receive more hot leads from LiveCall, we'd be happy to do so. **Recommendations to others considering LiveCall:** Use LiveCall if you love to talk about your product or service. You'll have plenty of chances to do that :) Additionally, think if your customer may have any questions before buying. In many cases, it is complicated and needs an explanation from your sales specialist, because it increases chances for purchase significantly. When a customer is hesitant you need to give him a strong signal, that he should contact you and make it easy for him as much as possible. LiveCall is perfect for that. **What problems is LiveCall solving and how is that benefiting you?** Shortening lead response time. Usually, companies do not realize how important it is and follow up business opportunities in 30 minutes, an hour or even days. This is so bad that potential customers who visit our online shop don't believe, that we are able to call them back in 25 seconds. They are used to typical lead generation campaigns. When we call them they are positively surprised and from the start, we are perceived as professionals and trustworthy. This makes real 'WOW effect' which is unreachable with other customer success solutions. ### 10. Satisfied customers! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Philanthropy | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2017 **What do you like best about LiveCall?** With Livecall we started receiving around 50% more calls than before. That plugin is a new type of customer support approach. I like Livecall also as a lead capture. The website visitors very often are curious about the promise of calling them back in 25 seconds so they trying to test that plugin. That's a good way to get high-quality leads. Moreover, once you talk with them through the phone it's easier to build trust and close the deal. If you care about customers service - that plugin is must have for your business! **What do you dislike about LiveCall?** The only cons: their backend is not very intuitive. **Recommendations to others considering LiveCall:** If you work in a call center suggest this software to the operations manager, You will build trust and gain better customer relationships with them through the phone . **What problems is LiveCall solving and how is that benefiting you?** When I need to talk to prospective customers over the phone before they buy LiveCall is a great solution. It's like live chat but with audio conversations vs. typing. ### 11. Simple and Effective **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Public Safety | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2018 **What do you like best about LiveCall?** Great tool for lead capture and customer service. Provides a pathway for upfront communication with potential clients and business leads. Easy to install plug-in and simple to use for the most part. Easily integrates into any existing customer service interface. **What do you dislike about LiveCall?** Not the most intuitive back end user interface, especially for individuals with limited knowledge in technology. Occasional system failure occurs as well, with little or no explanation, and can have a lasting impact on some features. Dashboard could use updating as well. **Recommendations to others considering LiveCall:** If looking for an easy solution for lead generation, this is it. Cost effective, user friendly for the most part, and certainly does the job you want it to. Very easy to integrate into almost any business. Great for pro-active client outreach and recruitment, and helps to build a more reliable customer base as you are contacting individuals who have already expressed some interest in your product or service. **What problems is LiveCall solving and how is that benefiting you?** Able to capture customers with initial interest and bring them in to the product by providing additional information and communication. Excellent tool for lead capture and follow up. ### 12. Seamless, Easy to use software. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2017 **What do you like best about LiveCall?** If you would like to have your customers happy because they can reach you easier; and more leads becoming paying customers, then Live Call is the tool you want to use. Simple, easy to use, and excellent customer service from the Live Call team. Almost little to no training is required to learn how to use this software from seasoned CSRs to entry level workers. **What do you dislike about LiveCall?** There are sometimes system outages or call failures that seem to occur from nowhere. It affects the other tools sometimes. **Recommendations to others considering LiveCall:** Great tool to use for communication among peers and other associates remotely. The program is easy to download and it's very user friendly. **What problems is LiveCall solving and how is that benefiting you?** I am speaking to interested clients and providing product knowledge as well as collecting contact detail. It’s mostly a phone tool. Meetings are also held via the program. It's excellent! ### 13. Customer Service Tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2017 **What do you like best about LiveCall?** I like the organization of the functions. It makes it to coordinate inbound and outbound calls for lead generation. **What do you dislike about LiveCall?** There are sometimes system outages or call failures that seem to occur out of nowhere. It affects the other tools sometimes. **Recommendations to others considering LiveCall:** User friendliness should be top priority! It’s not efficient to have IT come in every time there’s been an issue. There should be a reboot function. **What problems is LiveCall solving and how is that benefiting you?** I am speaking to interested clients and providing product knowledge as well as collecting contact detail. It’s mostly a phone tool. ### 14. It was an awesome experience **Rating:** 5.0/5.0 stars **Reviewed by:** Erica W. | Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2017 **What do you like best about LiveCall?** Getting to know the person that you're talking to **What do you dislike about LiveCall?** Nothing to dislike. I love everything about it **What problems is LiveCall solving and how is that benefiting you?** It makes it easier to talk to customers/reps to get help with what you need ### 15. Easy to use and helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Stefan P. | Customer Support, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2017 **What do you like best about LiveCall?** It is very easy to use and it is low on cost. **What do you dislike about LiveCall?** It seems to have connectivity issues sometimes. **Recommendations to others considering LiveCall:** It is an affordable way to do conference calls. **What problems is LiveCall solving and how is that benefiting you?** IP Calls and conferences. ### 16. It’s a great service!!! **Rating:** 3.5/5.0 stars **Reviewed by:** Lori Sisco M. | Billing/Payroll Coordinator, Public Relations and Communications, Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2017 **What do you like best about LiveCall?** The ease of connecting with co-workers all over the globe! **What do you dislike about LiveCall?** Nothing really the connection can be slow at times, but nothing major. **What problems is LiveCall solving and how is that benefiting you?** Being able to share recruiting ideas globally. ### 17. Veteran CSR **Rating:** 5.0/5.0 stars **Reviewed by:** marlyse v. | Independent Business Owner, Human Resources, Enterprise (> 1000 emp.) **Reviewed Date:** July 20, 2017 **What do you like best about LiveCall?** The ease and visual comfort of the product **What do you dislike about LiveCall?** Nothing at all is was easy to use and I had minimum tech issues **Recommendations to others considering LiveCall:** I highly recommend this product due to the level of assistance you receive and the visual is easy on the eye **What problems is LiveCall solving and how is that benefiting you?** I am able to receive routed customer service call in order to assist and do my job ### 18. Love LiveCall **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2017 **What do you like best about LiveCall?** The support itself from the LiveChat team is the most effective part of the toolkit as they help and educate to maximise the potential of every aspect, from their help articles to their own agents on chat right through to the team and beyond. **What do you dislike about LiveCall?** When starting out, it would be good to have a simple list of what to look out for to save sometimes asking a question that could be easily answered if you were aware of tools. **What problems is LiveCall solving and how is that benefiting you?** Insurance claims ### 19. Simple solution to engage visitors **Rating:** 5.0/5.0 stars **Reviewed by:** Adam P. | Co Founder, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2016 **What do you like best about LiveCall?** Simplicity and ability to implement most features within couple of minutes. Little to no training required. **What do you dislike about LiveCall?** "Filters" such as exit intent are somewhat basic at this stage. We have not tried the enterprise version yet but the basic version has no additional features such as technical support flows and others. **Recommendations to others considering LiveCall:** If you are interested in a simple solution without complex customer support capability or want to integrate such system into your existing call center LiveCall could be an interesting choice. It is also one of the cheapest solution on the market with responsive and competent team. **What problems is LiveCall solving and how is that benefiting you?** We can engage visitors on our website and provide them with simple and effective way to break the boundary between digital and live interactions. It also provides us with a bulletproof solution to route a call to anybody who can pick it up. This way we can be available to our customers as much or as little as we want. ### 20. live call review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2017 **What do you like best about LiveCall?** its ease of connection and smooth communication platform ` **What do you dislike about LiveCall?** a little tricky to use, could be made more easier by including a manual **Recommendations to others considering LiveCall:** i used to use it, until we split our desk structure, and now there is less need to communicate with remotes, and more independence. **What problems is LiveCall solving and how is that benefiting you?** communicating with remotes ### 21. Experience **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2017 **What do you like best about LiveCall?** Overall efectivness of the product was valued by all of our staff. **What do you dislike about LiveCall?** it was slow at times but we managed to work with it! No one had any complaints **Recommendations to others considering LiveCall:** Overall,this is a great product and has lots of potential **What problems is LiveCall solving and how is that benefiting you?** we handled business meetings through this app and I really enjoyed it! ### 22. Cool tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2017 **What do you like best about LiveCall?** It works for intended purpose. Its reliable. Its user friendly. It's easily downloadable. It has helped extend recruiting reach and commnication among remote offices. **What do you dislike about LiveCall?** Nothing comes to mind. I dont have anything about product that I dislike. Sorry. **What problems is LiveCall solving and how is that benefiting you?** Retaining employees. Extending recruiting reach to out of region areas ### 23. Great for support/training calls **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2016 **What do you like best about LiveCall?** I loved that I could learn how to use different software from my own desk. **What do you dislike about LiveCall?** I did not have any complaints. This was east to use to connect to administrators. **What problems is LiveCall solving and how is that benefiting you?** upgrading software, using new systems ## LiveCall Discussions - [What if I need more callbacks than in my base plan?](https://www.g2.com/discussions/what-if-i-need-more-callbacks-than-in-my-base-plan) - 1 comment, 1 upvote - [What counts as a callback?](https://www.g2.com/discussions/what-counts-as-a-callback) - 1 comment, 1 upvote - [View LiveCall pricing details and edition comparison](https://www.g2.com/products/livecall/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-27+12%3A09%3A05+-0500&secure%5Bsession_id%5D=7ad76e25-3eb0-42d7-84c9-0d14c41f889d&secure%5Btoken%5D=7f847116a32d26436b2f27cfa2824b4fa87f55e1e0ca79d3ce5d20c1c7c4067a&format=llm_user) ## LiveCall Features **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Lead Monitoring** - Features - Performance - Identification **Agentic AI - Lead Capture** - Cross-system Integration - Proactive Assistance **Data Capture** - Websites - Social Media - Data **Analytics** - Reporting **Customization** - Forms - Templates - Integration ## Top LiveCall Alternatives - [CallRail](https://www.g2.com/products/callrail/reviews) - 4.5/5.0 (1,628 reviews) - [PersistIQ](https://www.g2.com/products/persistiq/reviews) - 4.5/5.0 (316 reviews) - [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) - 4.5/5.0 (8,875 reviews)