Best Help Desk Software - Page 42

Selvo

Selvo is AI customer service software for small SaaS teams where founders, engineers and support all answer customers. Help center, live chat, shared inbox and an AI agent in one product. Most support tools charge for every person who might reply, so small teams end up deciding who is allowed to answer. Selvo works the other way around: Pro includes the whole team for $99 a month, and adding people never changes the price. Who it's for: small SaaS teams, roughly 2 to 15 people, where the founder, the engineers and the first support hire all answer customers. Teams that want their help center, chat and inbox in one place, with an AI agent that takes the repeat questions. What's in it: - AI agent. Answers chat from your help center and up to three website sources, links the article it used, and hands anything else to your team with a note on what was asked and what it tried. - Shared inbox. Chat and email together, with assignments, internal notes, mentions, tags, macros and keyboard shortcuts. - Help center. Hosted and searchable, on your own domain on Pro, with article feedback and SEO controls. - Live chat widget. Embeddable, with identity verification and a full SDK. - Tickets. Customer, back-office and tracker tickets, with custom types, states and a ticket form in the widget. - Reports. Conversations, responsiveness, CSAT, teammates and tickets. - For developers. A REST API, an MCP server for Claude and Cursor, and a CLI. Pricing: Starter is $39 a month for one person. Pro is $99 a month with unlimited team members and five help centers. The AI agent is $0.10 per conversation and free when it hands off. There is a 14-day free trial of Pro and no free plan. Switching: Selvo imports your articles, conversations, tickets and contacts, agents from Intercom, Zendesk, Help Scout, Freshdesk and Crisp. Selvo does the everyday support job: answering customers across chat, email and a help center, with AI taking the repeat questions. Phone support, SSO and SLAs are part of it. Founder-built and independent. We run our own support on Selvo.

SemanticForce Omnichannel HelpDesk

The platform helps to identify messages requiring immediate reaction. With SemanticForce Omnichannel Helpdesk reply and engage across 50+ channels including social networks, messengers, app stores as well as review sites and forums within a single window. Scale with AI.

Seraph

This modular system is highly adaptable for any support business and in addiction to the core modules, has the ability to be adapted and grown with additional modules available through its open source libraries.

Serviceaide ChangeGear

We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.

Average Rating: 3.9/5.0

Total Reviews: 104

Serviceaide Intelligent Service Management

Intelligent Service Management is a robust, full-featured service management suite that’s simple, affordable and aided by Luma™ – the Virtual Support Agent with Artificial Intelligence. The solution reduces support efforts and improves the end user experience. With the help of codeless configuration and drag-and-drop service automation, customization is easy, and administration is minimal. Luma’s AI based conversational interface understands the user’s intent, ensuring requests are actionable, minimizing process exceptions and harmonizing communications between end users and staff so all nine supported ITIL processes maximize staff productivity and yield excellent support.

Average Rating: 4.3/5.0

Total Reviews: 3

ServiceCheck

Increase revenue and profits. Improve operations. Enhance engagement and Gain valuable brand insight with ServiceCheck’s engagement tools.

ServiceHelpHQ

Service Hub

ServiceTracCRM

Make your teams more efficient and productive in delivering the best value to customers through automated process management with ServiceTrac. https://servicetrac360.com/ourproduct

Serviere

Serviere revolutionizes the way businesses look at service requests. Our solution breaks down silos, improves bi-directional communication, and simplifies the entire service request process. Empower your service engineers and managers with Impiger’s Serviere to collect, analyze, manage, and respond to queries in real-time under one roof. Also, our system enables the customer to track the complaint status whenever they want.

Servodesk

ServoDesk is an AI-powered, cloud-based help desk software and service management platform used to manage incidents, service requests, ticket workflows, and internal support operations across organisations. It combines intelligent ticket management, workflow automation, self-service capabilities, mobile access, and knowledge management within one unified platform to support consistent and structured service delivery. Designed for teams across IT, HR, Facilities, and other business functions, ServoDesk enables organisations to manage support processes, streamline request handling, and maintain visibility across multiple departments. With customisable solutions and dedicated training support, ServoDesk provides a flexible and scalable foundation for help desk management, service operations, and IT service management.

Shared Inbox by Canary

Shared Inbox by Canary is a powerful, AI-powered communication hub designed for customer-facing teams. It brings together email, chatbot, and task management—so your support, sales, and operations teams can collaborate, respond faster, and stay on top of every conversation. Built by the makers of Canary Mail (trusted by 1M+ users), Shared Inbox by Canary helps you manage incoming emails with smart assignments, AI-suggested replies, and team-wide visibility. No more missed messages, duplicate responses, or scattered workflows. Key features: -Unified shared inbox for support, sales & ops - AI Chatbot that resolves queries automatically -Built-in team internal notes and task tracking -AI-suggested replies to save time -Cross-platform: Web, macOS, Windows, iOS -Team analytics for accountability & insights Whether you're a small team or scaling fast, Shared Inbox by Canary keeps your external communication organized—and your team in sync. Try for free today! Visit https://shorturl.at/enqPJ.

Average Rating: 4.8/5.0

Total Reviews: 3

Silvox

Silvox ist ein Support- und Ticketing-Tool für kleine Online-Shops. Kundenanfragen per E-Mail landen gebündelt in einem übersichtlichen Postfach, statt im normalen Mailpostfach unterzugehen. Ein Kernfeature ist die direkte Abfrage von Bestell- und Versanddaten, sodass Fragen wie Wo ist meine Bestellung schnell beantwortet sind. Silvox lässt sich als App mit Shopify verbinden, funktioniert aber auch für andere Shopsysteme. Entwickelt in Deutschland, ideal für inhabergeführte Shops, für die Enterprise-Tools wie Zendesk oder Gorgias zu groß und zu teuer sind. 14 Tage kostenlos testen.

Sitechange

Sitechange is a really simple ticket system for your web design clients to get ongoing support.

SMART Service Desk

IT Service Support and Management Solutions – ITSM + GRC A Pink Verified, IT Service Support Management Solution Providing enterprise class solutions at an affordable price to SMB Currently being used by 100,000 plus users worldwide SaaS and On-Prem deployments to support from 20 to 20,000 users Local support and implementation services are available in U.S., U.K., South Africa, Australia, U.A.E, Saudi Arabia, Bahrain, Oman, Indonesia and Philippines

Average Rating: 4.0/5.0

Total Reviews: 1