--- title: SMART Service Desk Reviews meta_title: 'SMART Service Desk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how SMART Service Desk works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 2 scale: '5' date_modified: '2026-09-28' parent_category: name: IT Management url: https://www.g2.com/categories/it-management ---

SMART Service Desk Reviews & Product Details

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SMART Service Desk Reviews (2)

Reviews

SMART Service Desk Reviews (2)

4.0
2 reviews
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Verified User in Information Technology and Services
CI
Verified User in Information Technology and Services
Commercial Manager
Information Technology and Services
Small-Business (50 or fewer emp.)
5/5

Five years of using the product have shown this reviewer that it is a complete IT service management solution that consistently exceeds expectations. They note that there are few dislikes, but mention some weaknesses compared to other products.

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Summarized using AI
AB
Abdulhakim B.
Service desk admin
Information Technology and Services
Enterprise (> 1000 emp.)
"It is easier than you can imagine."
4/5
What do you like best about SMART Service Desk?

It is easy to use with simple user interface. Review collected by and hosted on G2.com.

What do you dislike about SMART Service Desk?

Difficult to update company structure in smartsuite. Review collected by and hosted on G2.com.

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Verified User in Computer Software
G2
Verified User in Computer Software
•
Last activity over 6 years ago

Where can i get more details about SMART Service Desk - ITSM and GRC Software

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