SMART Service Desk


IT Service Desk and Help Desk Software.

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SMART Service Desk Reviews

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Karim E.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 scores.

""IT Service Management As it Should be!""

What do you like best?

SMART Service Desk is a truly complete ITSM product. We have been using and promoting SMART Service Desk since 5 years now and it always exceeds our expectations.

What do you dislike?

Not that much dislikes. The way forward for SMART Service Desk will be full of success with lower weaknesses against other products.

What problems are you solving with the product? What benefits have you realized?

We are delivering IT Services to many external entities and clients.

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Abdulhakim B.
Validated Reviewer
Review Source

"It is easier than you can imagine."

What do you like best?

It is easy to use with simple user interface.

What do you dislike?

Difficult to update company structure in smartsuite.

Recommendations to others considering the product:

SMART Suite is an easy tool for Service management.

What problems are you solving with the product? What benefits have you realized?

Reporting work load.

What Service Desk solution do you use?

Thanks for letting us know!

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* We monitor all SMART Service Desk reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.