---
title: ServiceTracCRM Reviews
meta_title: 'ServiceTracCRM Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how ServiceTracCRM works for a business like yours.
date_modified: '2026-04-24'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# ServiceTracCRM Reviews
**Vendor:** Codon Software  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)
## About ServiceTracCRM
Make your teams more efficient and productive in delivering the best value to customers through automated process management with ServiceTrac. https://servicetrac360.com/ourproduct






- [View ServiceTracCRM pricing details and edition comparison](https://www.g2.com/products/servicetraccrm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-17+01%3A10%3A41+-0500&secure%5Bsession_id%5D=685c9f05-8611-40c8-8990-9da898b44ae7&secure%5Btoken%5D=ec117c07173313ff8e63385f7d003d7ff9bbe1de202e49c64f82984490c702cd&format=llm_user)

## ServiceTracCRM Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

## Top ServiceTracCRM Alternatives
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,530 reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,971 reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,650 reviews)