G2

AI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

12/14/2021

"Good customer support software Bossdesk"

4.5/5

What do you like best about BOSSDesk?

The ticketing system is good & user-friendly—easy deployment with convenient features. ITIL Bossdesk software is an easy way to take charge of the IT company infrastructure for maximizing processes & improving efficiency. I like the way the Bossdesk presents all the information of logged tickets, incidents and events. And the different format & charts of export reports is most helpful for all. Review collected by and hosted on G2.com.

What do you dislike about BOSSDesk?

Project Management features & MSSP mode are not available compared to another fresh service desk/ Zoho service desk solution. Review collected by and hosted on G2.com.

What problems is BOSSDesk solving and how is that benefiting you?

We use Bossdesk solution to resolve tickets of Networking, different Cyber security products related and it helps to all of our customer's timely support with time entries & knowledge base documents. Also, this tool gives visibility of our work & activity, we can track & manage all the support from one console itself. Review collected by and hosted on G2.com.