G2

Verified User in Government Administration

Mid-Market (51-1000 emp.)

5/21/2024

"Worked well at previous employer"

4.5/5

What do you like best about BOSSDesk?

I liked that it was fairly easy to setup and scanned our complete network. Boss assisted us getting started. I could close tickets out on my phone using the app. We were able to setup work flows for onboarding and exiting employees. It had a self help area and we could setup FAQs for other support folks. Review collected by and hosted on G2.com.

What do you dislike about BOSSDesk?

It took some careful planning setting up some of the helpdesk categories and menu items in the beginning. If I remember correctly, we got about halfway through and decided to start over. Review collected by and hosted on G2.com.

What problems is BOSSDesk solving and how is that benefiting you?

It generally helped things not get lost or forgotten in the inboxes, sticky notes and voicemail boxes of a very lean IT Team. Communication was leveled up between us and we got even more done. You could see who was doing what and manage your time better. Tickets would be routed to the correct people to resolve them and approvals could be routed to managers when purchases or security rights were in question. Review collected by and hosted on G2.com.