Best Genesys AppFoundry Marketplace - Page 5

PureCloud for Service Cloud

The Oracle Service Cloud Connector for PureCloud integrates the Genesys PureCloud Solution with Oracle Service Cloud. Via a simple click contact center agents can access customer relationship data and hence provide for a more informed service, make more informed decisions, and ultimately increase the productivity of the agent and the satisfaction of the customer.

Average Rating: 3.5/5.0

Total Reviews: 1

PureCloud for Siebel CRM

The PureCloud Connector for Siebel CRM is the out-of-the-box solution to integrate all the PureCloud channels inside Siebel. This solution allows having Siebel embedded inside the PureCloud console so always visible and accessible whatever interaction is managed by the agent.

Average Rating: 4.5/5.0

Total Reviews: 1

PureInsights Configurable Real Time Dashboard for Genesys Cloud

The PureInsights Configurable Dashboard and Call Detail Extractor for Genesys Cloud Features are bundled together in a single subscription. The Configurable Dashboard features continuous updates in REAL TIME, alerts are color coded to quickly assess. The Dashboard is browser-based so it's accessible from anywhere, including moble. The Call Detail Extractor features a view of results in the web browser and also a clean CSV format for download to load into Excel easily or another BI tool. Data includes ANI and DNIS columns and Grand Total across all selected Queues. Both are cloud-based offerings so there's no software to install!

Average Rating: 4.3/5.0

Total Reviews: 2

PureInsights Historic for Genesys Cloud

PureInsights Historic (formerly known as PureInsights Enterprise) helps simplify CX reporting for contact center supervisors and managers and make things easy to create and deliver custom reports. For IT, Telecom and the Business Intelligence and Analytics Team, PureInsights provides access to the detail CX data plus any custom data (Genesys Cloud Participant Data, custom attributes, Key / Value Pairs KVP) you have tagged conversations with in Genesys Cloud. We also have reports tailored for verticals such as BPOs, Healthcare, Insurance, Finance and Retail. For Contact Center Supervisors, Managers and Telecom: Do you Need custom reports for Genesys Cloud but are not an expert on Tableau or PowerBI? We have you covered! PureInsights Business Intelligence (PIBI) provides: - An easy-to-use, drag and drop interface - Schedule and delivery via email as a clean Excel workbook or PDF IT and Business Intelligence and Analytics Teams: PureInsights Historic also includes access to our data so you can leverage your own BI stack as follows: - Use popular reporting tools such as PowerBI, Tableau, MicroStrategy, Crystal, Looker and more to connect directly to our historic database of your Genesys Cloud data. - Setup your own ETL process to copy data from our cloud-based data storage in AWS into your data lake or data warehouse. - Both PIBI and SQL access are included in the subscription, making PureInsights Historic an affordable, one stop shop for all of your Genesys Cloud historic data and custom data needs. And you need data, lots of it, such as: - The complete omni-channel CX data - IVR data (custom and Flow Outcomes) - Participant/Custom data - Transfer insights including agents, queues and external phone numbers - Skills - WFM - Dialer - Evaluations - Speech Sentiment Analysis - User details, Queue Membership, and Locations And more!

Average Rating: 4.5/5.0

Total Reviews: 2

Spotlight

Spotlight on SQL Server Enterprise is designed to deliver simplicity without compromise, unmatched monitoring, diagnosis and SQL Server optimization.

Average Rating: 4.2/5.0

Total Reviews: 9

Survey Dynamix

Survey Dynamix is a cloud based survey solution with a focus on Contact Centres. Perform outbound, inbound or SMS surveys and get real-time actionable feedback from your customers.

Average Rating: 4.0/5.0

Total Reviews: 3

Tenfold for SugarCRM

Tenfold NextGen CTI enables companies that use Genesys and SugarCRM to increase productivity, improve customer experience and make better business decisions with meaningful data.

Average Rating: 4.5/5.0

Total Reviews: 1

Tenfold for Zendesk

Tenfold NextGen CTI enables companies that use Genesys and Zendesk to increase productivity, improve customer experience and make better business decisions with meaningful data.

Average Rating: 5.0/5.0

Total Reviews: 1

TrueEngage

TrueEngage is a one stop, CX and Digital Sales critical application that completes Genesys Cloud website visitor contact capabilities. Deploy in just 5 minutes and let business users ( with no Genesys knowledge or access ) use our intuitive management panel to quickly build and deploy beautiful, any-channel contact widgets for their websites. Handle all interactions with Genesys Cloud. Pick and mix up to 4 channels in one widget: * Web Chat (web messaging) * WhatsApp Chat * Facebook Messenger Chat * Web calls (WebRTC enabled Voice & Video) * Callback requests (immediate and scheduled) * Custom forms (call up any customer object on the website) * Scheduled Video Meeting (coming soon). * Genesys Knowledge Management (coming soon) Unique features: * Manage multiple widgets with no need to deploy additional code on the website. * Use multiple visitor engagements: show widget button, text bubble pop-up, hover quick replies, open widget or open given channel. Drive each with built-in trigger rules (time spent, scroll down percentage, exit intent) or leverage Genesys Predictive Engagement. * Power up Genesys web messaging with support for customer chat transcript request, re-skinned Genesys Co-browse, quick replies hover and flexible design. * Engage visitors with AI driven, dynamic and URL contextual text-bubbles. * Automatically remove overloaded or out-of-schedule channels from the widget using Expected Wait Time thresholds and schedule group assignment. * Provide detailed website visitor information to agents including visited and current URL, previous interactions (based on cookie data), location and technical specs. * Track complete visitor journeys, including widget interactions and contact center wrap-up codes in Google Analytics. Must have for Genesys Partners: * Sell Genesys Cloud not only to CX decision makers but digital sales and marketing managers as well. * Have a ready, self service solution, that's easy to present, whatever contact widget channel the customer wants. * Successfully compete against Web-Focused Solutions: Such as Intercom, LiveChat, Trengo and many others, * Drive demand for GCX Licences, AI and Genesys Predictive Engagement implementations just by putting TrueEngage in the hands of your customers Simple and transparent pricing Based on number of widgets created, all features included. Sold in packages of 3 widgets. 1 month long Free Trial. ----- ➡️ https://trueengage.com/demo

Average Rating: 5.0/5.0

Total Reviews: 1

Universal CRM Connector

The Universal Connector for PureCloud is the out-of-the-box solution to integrate all the PureCloud channels inside any third party web application using the PureCloud Embeddable Framework. This solution allows having PureCloud embedded inside any custom CRM so always visible and accessible whatever interaction is managed by the agent.

Average Rating: 5.0/5.0

Total Reviews: 1

Upland InGenius Connect

Upland InGenius Connect is a CRM telephony integration (CTI) solution for Genesys Cloud. This CRM telephony integration solution brings Genesys Cloud into Salesforce or Microsoft Dynamics 365 with a secure, flexible integration that reduces call handling time and improves customer experience.

Average Rating: 4.5/5.0

Total Reviews: 1

Upland Panviva

Upland Panviva delivers AI-powered, expert-approved guidance and recommendations to build confidence and trust for contact center agents and customers. Panviva ensures complex organizations and their customer experience operations are compliant, competitive, and productive. Tailored for healthcare, health insurance, banking, utilities, and BPO organizations with large contact centers, Panviva offers flexible solutions that allow you to evolve at your own pace. From compliance-focused manual knowledge management to fully AI-powered, seamlessly integrated guidance across your contact center ecosystem, Panviva grows with you. Experience the productivity power of Panviva and transform your organization's knowledge delivery while maintaining strict compliance standards, all backed by deep industry expertise.

Average Rating: 4.6/5.0

Total Reviews: 93

Workspace Plug-in for Dynamic Music-On-Hold (DMH)

A product that provide your customer - a music/script they want to hear!! Not a common generic music for all.

Average Rating: 4.0/5.0

Total Reviews: 1

2Ring COMPACT AGENT

2Ring COMPACT AGENT is an agent desktop application built on top of Cisco Finesse API. It can be used to bring Cisco Contact Center closer to remote experts, to subject matter experts, and to back-office workers.

Abandoned Call Handler for PureConnect

The Abandoned Call Handler for PureConnect is a specialized solution designed to address the issue of inbound calls that are disconnected by callers before reaching an agent. By effectively managing these abandoned calls, the system enhances customer experience and operational efficiency. Key Features and Functionality: - Callback Offerings: Provides callers with the option to receive a callback, reducing frustration associated with long wait times. - Wait Time Information: Informs callers about estimated wait times, setting clear expectations and improving satisfaction. - Customizable Thresholds: Allows configuration of wait time thresholds and automatic transfer behaviors to align with specific business needs. - Reporting and Analytics: Offers detailed reports on caller behaviors and system performance, enabling data-driven adjustments and improvements. Primary Value and Problem Solved: The Abandoned Call Handler for PureConnect addresses the challenge of high abandonment rates in call queues, which can negatively impact customer satisfaction and brand perception. By offering callbacks and providing wait time information, the system reduces caller frustration, improves first contact resolution, and optimizes agent utilization. This leads to a more efficient contact center operation and a better overall customer experience.