# Best Genesys AppFoundry Marketplace - Page 5

## How Many Genesys AppFoundry Marketplace Products Does G2 Track?

**Total Products under this Category:** 211

### Category Stats (Aug 2026)

- **Average Rating:** 4.39/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Google Cloud Agent Assist (+1.89%) - Among all products in this category, Google Cloud Agent Assist recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Genesys AppFoundry Marketplace Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 5,200+ Authentic Reviews
- 211+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

**Sponsored**

### Procedureflow

Procedureflow transforms complex operating procedures into structured visual workflows that people and AI agents can follow in real time. Teams receive step-by-step guidance in the flow of work, while AI agents access governed, structured knowledge through APIs. Procedureflow integrates with enterprise systems to deliver guidance directly where work happens and provide insights into process adoption, execution, and operational performance. Procedureflow is the AI knowledge infrastructure for guided execution: visual by design, governed by default, and machine-readable from day one. Built for regulated, high-stakes operations across financial services, insurance, utilities, healthcare, government, and retail, Procedureflow helps organizations standardize execution at scale. The result is faster onboarding, audit-ready operations, reduced operational risk, and one governed source of truth for both humans and AI. No more static PDFs, outdated wikis, or hallucinated answers for the work that matters most. Proven results across 120+ organizations.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=2450&secure%5Bchosen_at%5D=2026-08-03T10%3A06%3A33Z&secure%5Bdisplayable_resource_id%5D=2450&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=2450&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=20875&secure%5Bresource_id%5D=2450&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fgenesys-appfoundry-marketplace%3Fpage%3D5&secure%5Btoken%5D=935c947570287eb29697ff84815a8a2e50b7ce8ec9c91ba440f6933563a79ab0&secure%5Burl%5D=https%3A%2F%2Fprocedureflow.com%2Fg2-reviews%3Futm_source%3Dg2%26utm_medium%3Dpaid_social%26utm_campaign%3Dg2_2026&secure%5Burl_type%5D=custom_url)

### [PureCloud for Service Cloud](https://www.g2.com/products/purecloud-for-service-cloud/reviews)

The Oracle Service Cloud Connector for PureCloud integrates the Genesys PureCloud Solution with Oracle Service Cloud. Via a simple click contact center agents can access customer relationship data and hence provide for a more informed service, make more informed decisions, and ultimately increase the productivity of the agent and the satisfaction of the customer.

**Average Rating:** 3.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate PureCloud for Service Cloud?

- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.7/10)
- **Ease of Setup:** 5.0/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind PureCloud for Service Cloud?

- **Seller:** [Softphone.it](https://www.g2.com/sellers/softphone-it)
- **Year Founded:** 2004
- **HQ Location:** Milano, IT
- **Twitter:** @softphone  
106 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b6b2f2b0f137570ab6e8a77d0e1178bbad89bb5c144a5619dddcdf9347703e7c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsoftphone-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
34 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

### [PureCloud for Siebel CRM](https://www.g2.com/products/purecloud-for-siebel-crm/reviews)

The PureCloud Connector for Siebel CRM is the out-of-the-box solution to integrate all the PureCloud channels inside Siebel. This solution allows having Siebel embedded inside the PureCloud console so always visible and accessible whatever interaction is managed by the agent.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate PureCloud for Siebel CRM?

- **Ease of Setup:** 8.3/10 (Category avg: 8.6/10)
- **Ease of Use:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind PureCloud for Siebel CRM?

- **Seller:** [Softphone.it](https://www.g2.com/sellers/softphone-it)
- **Year Founded:** 2004
- **HQ Location:** Milano, IT
- **Twitter:** @softphone  
106 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b6b2f2b0f137570ab6e8a77d0e1178bbad89bb5c144a5619dddcdf9347703e7c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsoftphone-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
34 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of PureCloud for Siebel CRM?

**["Finally SiebelCRM on Cloud"](https://www.g2.com/survey_responses/purecloud-for-siebel-crm-review-9875776)**

**Rating:** 4.5/5.0 stars

_— Anil B._

[Read full review](https://www.g2.com/survey_responses/purecloud-for-siebel-crm-review-9875776)

### [PureInsights Configurable Real Time Dashboard for Genesys Cloud](https://www.g2.com/products/pureinsights-configurable-real-time-dashboard-for-genesys-cloud/reviews)

The PureInsights Configurable Dashboard and Call Detail Extractor for Genesys Cloud Features are bundled together in a single subscription. The Configurable Dashboard features continuous updates in REAL TIME, alerts are color coded to quickly assess. The Dashboard is browser-based so it's accessible from anywhere, including moble. The Call Detail Extractor features a view of results in the web browser and also a clean CSV format for download to load into Excel easily or another BI tool. Data includes ANI and DNIS columns and Grand Total across all selected Queues. Both are cloud-based offerings so there's no software to install!

**Average Rating:** 4.3/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate PureInsights Configurable Real Time Dashboard for Genesys Cloud?

- **Ease of Use:** 8.3/10 (Category avg: 8.6/10)

#### Who Is the Company Behind PureInsights Configurable Real Time Dashboard for Genesys Cloud?

- **Seller:** [PureInsights](https://www.g2.com/sellers/pureinsights)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b80f3b54c1be0d80d501b798a003522b76b0fe2af6b795c8109e5905eb36aca2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F64555426&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of PureInsights Configurable Real Time Dashboard for Genesys Cloud?

**["Analyst tool."](https://www.g2.com/survey_responses/pureinsights-configurable-real-time-dashboard-for-genesys-cloud-review-8315081)**

**Rating:** 4.0/5.0 stars

_— shivangee p._

[Read full review](https://www.g2.com/survey_responses/pureinsights-configurable-real-time-dashboard-for-genesys-cloud-review-8315081)

**["Analyze And Simplify Data"](https://www.g2.com/survey_responses/pureinsights-configurable-real-time-dashboard-for-genesys-cloud-review-8513958)**

**Rating:** 4.5/5.0 stars

_— Rashmi S._

[Read full review](https://www.g2.com/survey_responses/pureinsights-configurable-real-time-dashboard-for-genesys-cloud-review-8513958)

### [PureInsights Historic for Genesys Cloud](https://www.g2.com/products/pureinsights-historic-for-genesys-cloud/reviews)

PureInsights Historic (formerly known as PureInsights Enterprise) helps simplify CX reporting for contact center supervisors and managers and make things easy to create and deliver custom reports. For IT, Telecom and the Business Intelligence and Analytics Team, PureInsights provides access to the detail CX data plus any custom data (Genesys Cloud Participant Data, custom attributes, Key / Value Pairs KVP) you have tagged conversations with in Genesys Cloud. We also have reports tailored for verticals such as BPOs, Healthcare, Insurance, Finance and Retail. For Contact Center Supervisors, Managers and Telecom: Do you Need custom reports for Genesys Cloud but are not an expert on Tableau or PowerBI? We have you covered! PureInsights Business Intelligence (PIBI) provides: - An easy-to-use, drag and drop interface - Schedule and delivery via email as a clean Excel workbook or PDF IT and Business Intelligence and Analytics Teams: PureInsights Historic also includes access to our data so you can leverage your own BI stack as follows: - Use popular reporting tools such as PowerBI, Tableau, MicroStrategy, Crystal, Looker and more to connect directly to our historic database of your Genesys Cloud data. - Setup your own ETL process to copy data from our cloud-based data storage in AWS into your data lake or data warehouse. - Both PIBI and SQL access are included in the subscription, making PureInsights Historic an affordable, one stop shop for all of your Genesys Cloud historic data and custom data needs. And you need data, lots of it, such as: - The complete omni-channel CX data - IVR data (custom and Flow Outcomes) - Participant/Custom data - Transfer insights including agents, queues and external phone numbers - Skills - WFM - Dialer - Evaluations - Speech Sentiment Analysis - User details, Queue Membership, and Locations And more!

**Average Rating:** 4.5/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate PureInsights Historic for Genesys Cloud?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.7/10)
- **Ease of Setup:** 8.3/10 (Category avg: 8.6/10)
- **Ease of Use:** 7.5/10 (Category avg: 8.6/10)

#### Who Is the Company Behind PureInsights Historic for Genesys Cloud?

- **Seller:** [PureInsights](https://www.g2.com/sellers/pureinsights)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b80f3b54c1be0d80d501b798a003522b76b0fe2af6b795c8109e5905eb36aca2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F64555426&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of PureInsights Historic for Genesys Cloud?

**["Good product lots of features"](https://www.g2.com/survey_responses/pureinsights-historic-for-genesys-cloud-review-8833278)**

**Rating:** 4.0/5.0 stars

_— Rathilavanya P._

[Read full review](https://www.g2.com/survey_responses/pureinsights-historic-for-genesys-cloud-review-8833278)

**["Great BI tool for CX insights"](https://www.g2.com/survey_responses/pureinsights-historic-for-genesys-cloud-review-7167197)**

**Rating:** 5.0/5.0 stars

_— Shubham B._

[Read full review](https://www.g2.com/survey_responses/pureinsights-historic-for-genesys-cloud-review-7167197)

### [Spotlight](https://www.g2.com/products/quest-software-spotlight/reviews)

Spotlight on SQL Server Enterprise is designed to deliver simplicity without compromise, unmatched monitoring, diagnosis and SQL Server optimization.

**Average Rating:** 4.2/5.0

**Total Reviews:** 9

#### How Do G2 Users Rate Spotlight?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.7/10)
- **Ease of Setup:** 9.2/10 (Category avg: 8.6/10)
- **Ease of Use:** 7.9/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Spotlight?

- **Seller:** [Quest Software](https://www.g2.com/sellers/quest-software)
- **Year Founded:** 1987
- **HQ Location:** Austin, TX
- **Twitter:** @Quest  
17,109 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ed19918b4e18facf79def69484660a2b3831e7c0b692c78c8af06464252d5f38&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2880%2F&secure%5Burl_type%5D=linkedin_company_website)  
3,569 employees on LinkedIn®
- **Ownership:** NYSE: DGX

#### Who Uses This Product?

- **Company Size:** 45% Small, 45% Medium

#### What Are Recent G2 Reviews of Spotlight?

**["Spotlight.com: Illuminating the Path to Success in the Entertainment Industry"](https://www.g2.com/survey_responses/spotlight-review-8221320)**

**Rating:** 5.0/5.0 stars

_— Mehmet E._

[Read full review](https://www.g2.com/survey_responses/spotlight-review-8221320)

**["Spotlight Review"](https://www.g2.com/survey_responses/spotlight-review-8509490)**

**Rating:** 4.5/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/spotlight-review-8509490)

#### What Are G2 Users Discussing About Spotlight?

- [Do I need Spotlight on my Mac?](https://www.g2.com/discussions/do-i-need-spotlight-on-my-mac)
- [What is Spotlight forecasting?](https://www.g2.com/discussions/what-is-spotlight-forecasting)
- [What is Spotlight on my computer?](https://www.g2.com/discussions/what-is-spotlight-on-my-computer)
- [What can Spotlight help you with on Mac?](https://www.g2.com/discussions/what-can-spotlight-help-you-with-on-mac)

### [Survey Dynamix](https://www.g2.com/products/survey-dynamix/reviews)

Survey Dynamix is a cloud based survey solution with a focus on Contact Centres. Perform outbound, inbound or SMS surveys and get real-time actionable feedback from your customers.

**Average Rating:** 4.0/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Survey Dynamix?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.7/10)
- **Ease of Setup:** 8.3/10 (Category avg: 8.6/10)
- **Ease of Use:** 7.8/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Survey Dynamix?

- **Seller:** [PINC Solutions](https://www.g2.com/sellers/pinc-solutions)
- **Year Founded:** 2004
- **HQ Location:** N/A
- **Twitter:** @KalerisOfficial  
2,263 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=38e1bd3b2eb1377905820301e9ca12dc519fa843238f8d056be3222113f1646c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpinc-solutions%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Large, 33% Small

#### What Are Recent G2 Reviews of Survey Dynamix?

**["Survey Dynamix: The leading real-time customer insights system"](https://www.g2.com/survey_responses/survey-dynamix-review-4966735)**

**Rating:** 4.0/5.0 stars

_— Maloy K._

[Read full review](https://www.g2.com/survey_responses/survey-dynamix-review-4966735)

**["Perfect user insights survey solution"](https://www.g2.com/survey_responses/survey-dynamix-review-6657002)**

**Rating:** 4.5/5.0 stars

_— vibhuti s._

[Read full review](https://www.g2.com/survey_responses/survey-dynamix-review-6657002)

#### What Are G2 Users Discussing About Survey Dynamix?

- [What is Survey Dynamix used for?](https://www.g2.com/discussions/what-is-survey-dynamix-used-for)

### [Tenfold for SugarCRM](https://www.g2.com/products/tenfold-for-sugarcrm/reviews)

Tenfold NextGen CTI enables companies that use Genesys and SugarCRM to increase productivity, improve customer experience and make better business decisions with meaningful data.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Tenfold for SugarCRM?

- **Seller:** [LivePerson](https://www.g2.com/sellers/liveperson)
- **Year Founded:** 1995
- **HQ Location:** New York, NY
- **Twitter:** @LivePerson  
10,758 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=719dbd6b86949a9c60efda4c788bb4dfd01bd48c7b9aeda3e7cdf4c8f950b44f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F164748%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,190 employees on LinkedIn®
- **Ownership:** NASDAQ: LPSN

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Tenfold for SugarCRM?

**["One of the best CTI platform"](https://www.g2.com/survey_responses/tenfold-for-sugarcrm-review-5416124)**

**Rating:** 4.5/5.0 stars

_— Prashant K._

[Read full review](https://www.g2.com/survey_responses/tenfold-for-sugarcrm-review-5416124)

#### What Are G2 Users Discussing About Tenfold for SugarCRM?

- [What is Tenfold for SugarCRM used for?](https://www.g2.com/discussions/what-is-tenfold-for-sugarcrm-used-for)

### [Tenfold for Zendesk](https://www.g2.com/products/tenfold-for-zendesk/reviews)

Tenfold NextGen CTI enables companies that use Genesys and Zendesk to increase productivity, improve customer experience and make better business decisions with meaningful data.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Tenfold for Zendesk?

- **Ease of Use:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Tenfold for Zendesk?

- **Seller:** [LivePerson](https://www.g2.com/sellers/liveperson)
- **Year Founded:** 1995
- **HQ Location:** New York, NY
- **Twitter:** @LivePerson  
10,758 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=719dbd6b86949a9c60efda4c788bb4dfd01bd48c7b9aeda3e7cdf4c8f950b44f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F164748%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,190 employees on LinkedIn®
- **Ownership:** NASDAQ: LPSN

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Tenfold for Zendesk?

**["The Best Ever!"](https://www.g2.com/survey_responses/tenfold-for-zendesk-review-6781696)**

**Rating:** 5.0/5.0 stars

_— Eloisa G._

[Read full review](https://www.g2.com/survey_responses/tenfold-for-zendesk-review-6781696)

### [TrueEngage](https://www.g2.com/products/trueengage/reviews)

TrueEngage is a one stop, CX and Digital Sales critical application that completes Genesys Cloud website visitor contact capabilities. Deploy in just 5 minutes and let business users ( with no Genesys knowledge or access ) use our intuitive management panel to quickly build and deploy beautiful, any-channel contact widgets for their websites. Handle all interactions with Genesys Cloud. Pick and mix up to 4 channels in one widget: \* Web Chat (web messaging) \* WhatsApp Chat \* Facebook Messenger Chat \* Web calls (WebRTC enabled Voice & Video) \* Callback requests (immediate and scheduled) \* Custom forms (call up any customer object on the website) \* Scheduled Video Meeting (coming soon). \* Genesys Knowledge Management (coming soon) Unique features: \* Manage multiple widgets with no need to deploy additional code on the website. \* Use multiple visitor engagements: show widget button, text bubble pop-up, hover quick replies, open widget or open given channel. Drive each with built-in trigger rules (time spent, scroll down percentage, exit intent) or leverage Genesys Predictive Engagement. \* Power up Genesys web messaging with support for customer chat transcript request, re-skinned Genesys Co-browse, quick replies hover and flexible design. \* Engage visitors with AI driven, dynamic and URL contextual text-bubbles. \* Automatically remove overloaded or out-of-schedule channels from the widget using Expected Wait Time thresholds and schedule group assignment. \* Provide detailed website visitor information to agents including visited and current URL, previous interactions (based on cookie data), location and technical specs. \* Track complete visitor journeys, including widget interactions and contact center wrap-up codes in Google Analytics. Must have for Genesys Partners: \* Sell Genesys Cloud not only to CX decision makers but digital sales and marketing managers as well. \* Have a ready, self service solution, that's easy to present, whatever contact widget channel the customer wants. \* Successfully compete against Web-Focused Solutions: Such as Intercom, LiveChat, Trengo and many others, \* Drive demand for GCX Licences, AI and Genesys Predictive Engagement implementations just by putting TrueEngage in the hands of your customers Simple and transparent pricing Based on number of widgets created, all features included. Sold in packages of 3 widgets. 1 month long Free Trial. ----- ➡️ https://trueengage.com/demo

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate TrueEngage?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.7/10)
- **Ease of Setup:** 8.3/10 (Category avg: 8.6/10)
- **Ease of Use:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind TrueEngage?

- **Seller:** [TrueEngage](https://www.g2.com/sellers/trueengage)
- **Year Founded:** 2022
- **HQ Location:** Warsaw, PL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=73f154fc4c6d690a13bfd0e52e65dd46fa440892366a4469e6f9395c3d0a7dde&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftrueengage&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of TrueEngage?

**["Great product with fantastic support and frequent enhancements"](https://www.g2.com/survey_responses/trueengage-review-9791060)**

**Rating:** 5.0/5.0 stars

_— Fay L._

[Read full review](https://www.g2.com/survey_responses/trueengage-review-9791060)

### [Universal CRM Connector](https://www.g2.com/products/universal-crm-connector/reviews)

The Universal Connector for PureCloud is the out-of-the-box solution to integrate all the PureCloud channels inside any third party web application using the PureCloud Embeddable Framework. This solution allows having PureCloud embedded inside any custom CRM so always visible and accessible whatever interaction is managed by the agent.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Universal CRM Connector?

- **Ease of Use:** 10.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Universal CRM Connector?

- **Seller:** [Softphone.it](https://www.g2.com/sellers/softphone-it)
- **Year Founded:** 2004
- **HQ Location:** Milano, IT
- **Twitter:** @softphone  
106 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b6b2f2b0f137570ab6e8a77d0e1178bbad89bb5c144a5619dddcdf9347703e7c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsoftphone-ai%2F&secure%5Burl_type%5D=linkedin_company_website)  
34 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of Universal CRM Connector?

**["Review of Universal CRM"](https://www.g2.com/survey_responses/universal-crm-connector-review-9127598)**

**Rating:** 5.0/5.0 stars

_— Kalpana S._

[Read full review](https://www.g2.com/survey_responses/universal-crm-connector-review-9127598)

### [Upland InGenius Connect](https://www.g2.com/products/upland-ingenius-connect/reviews)

Upland InGenius Connect is a CRM telephony integration (CTI) solution for Genesys Cloud. This CRM telephony integration solution brings Genesys Cloud into Salesforce or Microsoft Dynamics 365 with a secure, flexible integration that reduces call handling time and improves customer experience.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Upland InGenius Connect?

- **Ease of Use:** 5.0/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Upland InGenius Connect?

- **Seller:** [Upland Software](https://www.g2.com/sellers/upland-software)
- **Year Founded:** 2010
- **HQ Location:** Austin, TX
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8b94d4c3fe97f291d7633eae74199ffdaee6414c14803e9bd9c614b6d6852394&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3139095%2F&secure%5Burl_type%5D=linkedin_company_website)  
815 employees on LinkedIn®
- **Ownership:** NASDAQ:UPLD
- **Total Revenue (USD mm):** $291

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of Upland InGenius Connect?

**["Best in class tool to connect with clients and businesses for development activities"](https://www.g2.com/survey_responses/upland-ingenius-connect-review-5285415)**

**Rating:** 4.5/5.0 stars

_— Yash J._

[Read full review](https://www.g2.com/survey_responses/upland-ingenius-connect-review-5285415)

#### What Are G2 Users Discussing About Upland InGenius Connect?

- [What is InGenius Connect used for?](https://www.g2.com/discussions/what-is-ingenius-connect-used-for)

### [Upland Panviva](https://www.g2.com/products/upland-panviva/reviews)

Upland Panviva delivers AI-powered, expert-approved guidance and recommendations to build confidence and trust for contact center agents and customers. Panviva ensures complex organizations and their customer experience operations are compliant, competitive, and productive. Tailored for healthcare, health insurance, banking, utilities, and BPO organizations with large contact centers, Panviva offers flexible solutions that allow you to evolve at your own pace. From compliance-focused manual knowledge management to fully AI-powered, seamlessly integrated guidance across your contact center ecosystem, Panviva grows with you. Experience the productivity power of Panviva and transform your organization's knowledge delivery while maintaining strict compliance standards, all backed by deep industry expertise.

**Average Rating:** 4.6/5.0

**Total Reviews:** 93

#### How Do G2 Users Rate Upland Panviva?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.7/10)
- **Ease of Setup:** 8.4/10 (Category avg: 8.6/10)
- **Ease of Use:** 9.1/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Upland Panviva?

- **Seller:** [Upland Software](https://www.g2.com/sellers/upland-software)
- **Company Website:** uplandsoftware.com
- **Year Founded:** 2010
- **HQ Location:** Austin, TX
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8b94d4c3fe97f291d7633eae74199ffdaee6414c14803e9bd9c614b6d6852394&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3139095%2F&secure%5Burl_type%5D=linkedin_company_website)  
815 employees on LinkedIn®
- **Ownership:** NASDAQ:UPLD

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care, Insurance
- **Company Size:** 52% Medium, 41% Large

#### What Do G2 Reviewers Say About Upland Panviva?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **accuracy** of Upland Panviva, finding it essential for efficient real-time resource management in critical industries.
- Users value the **real-time analytics** of Upland Panviva, enhancing efficiency and accuracy in critical resource management.
- Users value the **versatile daily use** of Upland Panviva for various instructional and product needs.
- Users value the **ease of learning** with Upland Panviva, finding information structured and readily accessible.
- Users enjoy the **ease of use** of Upland Panviva, leveraging it daily for various instructional and product materials.

##### Cons

- Users often face **customization issues** with Upland Panviva, finding it challenging to tailor the system to specific needs.
- Users report occasional **system glitches with images** , though they find these issues manageable and easy to work around.
- Users face **integration issues** with Upland Panviva, finding it challenging to tailor the product to specific company needs.
- Users find **limited capabilities** in tailoring Upland Panviva to specific needs, complicating integration with multi-platform systems.
- Users find **limited customization** options challenging, making it difficult to tailor Upland Panviva to specific needs.

#### What Are Recent G2 Reviews of Upland Panviva?

**["Reliable Fleet Management with Excellent AI Dash Cams & Solid Support"](https://www.g2.com/survey_responses/upland-panviva-review-12628898)**

**Rating:** 4.5/5.0 stars

_— Ubaid K._

[Read full review](https://www.g2.com/survey_responses/upland-panviva-review-12628898)

**["All Our Content in One Place for Every User"](https://www.g2.com/survey_responses/upland-panviva-review-12472611)**

**Rating:** 5.0/5.0 stars

_— Jennefer R._

[Read full review](https://www.g2.com/survey_responses/upland-panviva-review-12472611)

#### What Are G2 Users Discussing About Upland Panviva?

- [How does Panviva support your knowledge management needs, and do you recommend it for large teams?](https://www.g2.com/discussions/how-does-panviva-support-your-knowledge-management-needs-and-do-you-recommend-it-for-large-teams)

### [Workspace Plug-in for Dynamic Music-On-Hold (DMH)](https://www.g2.com/products/workspace-plug-in-for-dynamic-music-on-hold-dmh/reviews)

A product that provide your customer - a music/script they want to hear!! Not a common generic music for all.

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Workspace Plug-in for Dynamic Music-On-Hold (DMH)?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.7/10)
- **Ease of Setup:** 8.3/10 (Category avg: 8.6/10)
- **Ease of Use:** 6.7/10 (Category avg: 8.6/10)

#### Who Is the Company Behind Workspace Plug-in for Dynamic Music-On-Hold (DMH)?

- **Seller:** [C Square Consulting](https://www.g2.com/sellers/c-square-consulting)
- **Year Founded:** 2009
- **HQ Location:** Karachi, PK
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e48eafa4d254d2a8253e9a3e1ebcc2b0fb067c6098b8f80ae9501b0214d4900&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fc-square-pvt-limited&secure%5Burl_type%5D=linkedin_company_website)  
55 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Workspace Plug-in for Dynamic Music-On-Hold (DMH)?

**["Dynamic music on hold: would buy again"](https://www.g2.com/survey_responses/workspace-plug-in-for-dynamic-music-on-hold-dmh-review-9734664)**

**Rating:** 4.0/5.0 stars

_— CA Shrestha G._

[Read full review](https://www.g2.com/survey_responses/workspace-plug-in-for-dynamic-music-on-hold-dmh-review-9734664)

### [2Ring COMPACT AGENT](https://www.g2.com/products/2ring-compact-agent/reviews)

2Ring COMPACT AGENT is an agent desktop application built on top of Cisco Finesse API. It can be used to bring Cisco Contact Center closer to remote experts, to subject matter experts, and to back-office workers.

#### Who Is the Company Behind 2Ring COMPACT AGENT?

- **Seller:** [2Ring](https://www.g2.com/sellers/2ring)
- **Year Founded:** 2001
- **HQ Location:** Bratislava, SK
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=960336e5c6f07e2f73ebd2602b2b12dd79ba509f0d25a091eb8564d7dab208d4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2ring%2F&secure%5Burl_type%5D=linkedin_company_website)  
57 employees on LinkedIn®

### [Abandoned Call Handler for PureConnect](https://www.g2.com/products/abandoned-call-handler-for-pureconnect/reviews)

The Abandoned Call Handler for PureConnect is a specialized solution designed to address the issue of inbound calls that are disconnected by callers before reaching an agent. By effectively managing these abandoned calls, the system enhances customer experience and operational efficiency. Key Features and Functionality: - Callback Offerings: Provides callers with the option to receive a callback, reducing frustration associated with long wait times. - Wait Time Information: Informs callers about estimated wait times, setting clear expectations and improving satisfaction. - Customizable Thresholds: Allows configuration of wait time thresholds and automatic transfer behaviors to align with specific business needs. - Reporting and Analytics: Offers detailed reports on caller behaviors and system performance, enabling data-driven adjustments and improvements. Primary Value and Problem Solved: The Abandoned Call Handler for PureConnect addresses the challenge of high abandonment rates in call queues, which can negatively impact customer satisfaction and brand perception. By offering callbacks and providing wait time information, the system reduces caller frustration, improves first contact resolution, and optimizes agent utilization. This leads to a more efficient contact center operation and a better overall customer experience.

#### Who Is the Company Behind Abandoned Call Handler for PureConnect?

- **Seller:** [Avtex](https://www.g2.com/sellers/avtex-9ccf6ee6-0884-4574-8f7b-b856ca229181)
- **Year Founded:** 1972
- **HQ Location:** Bloomington, MN
- **Twitter:** @avtex  
1,135 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dff4ebebfbab1d7fb9f9725b91b245dee6d192d44cb0d7dbd80aff707033048f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Favtex-solutions&secure%5Burl_type%5D=linkedin_company_website)  
168 employees on LinkedIn®

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[HCM Software](https://www.g2.com/categories/hcm-software)

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[Browse Genesys AppFoundry Marketplace Themes](/categories/genesys-appfoundry-marketplace/themes)

 ![Neeraja Prakash](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neeraja Prakash")
NP

Researched and written by [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)

Updated June 16, 2025

The Genesys AppFoundry Marketplace category features applications that offer services from advanced analytics to CRM integrations and workforce engagement tools. These solutions aim to improve customer interactions, optimize contact center operations, and enrich the agent experience by seamlessly connecting with Genesys products. Key features include real-time data synchronization, customizable reporting, API integration, and user-friendly interfaces to simplify complex customer journey processes. Products in this category can all be found in the Genesys AppFoundry Marketplace.

To qualify for inclusion in the Genesys AppFoundry Marketplace category, a product must:

- Be available for purchase or integration through the Genesys AppFoundry Marketplace
- Provide functionality that enhances or integrates with Genesys Cloud CX or related systems
- Offer features that improve customer service operations, such as automation, data integration, or enhanced communication capabilities

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