--- title: PureInsights Configurable Real Time Dashboard for Genesys Cloud Reviews meta_title: 'PureInsights Configurable Real Time Dashboard for Genesys Cloud Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how PureInsights Configurable Real Time Dashboard for Genesys Cloud works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 2 scale: '5' date_modified: '2025-10-30' parent_category: name: Business Intelligence url: https://www.g2.com/categories/business-intelligence --- # PureInsights Configurable Real Time Dashboard for Genesys Cloud Reviews **Vendor:** PureInsights **Category:** [Data Visualization Tools](https://www.g2.com/categories/data-visualization-tools) **Average Rating:** 4.3/5.0 **Total Reviews:** 2 ## About PureInsights Configurable Real Time Dashboard for Genesys Cloud The PureInsights Configurable Dashboard and Call Detail Extractor for Genesys Cloud Features are bundled together in a single subscription. The Configurable Dashboard features continuous updates in REAL TIME, alerts are color coded to quickly assess. The Dashboard is browser-based so it's accessible from anywhere, including moble. The Call Detail Extractor features a view of results in the web browser and also a clean CSV format for download to load into Excel easily or another BI tool. Data includes ANI and DNIS columns and Grand Total across all selected Queues. Both are cloud-based offerings so there's no software to install! ## PureInsights Configurable Real Time Dashboard for Genesys Cloud Reviews ### 1. Analyze And Simplify Data **Rating:** 4.5/5.0 stars **Reviewed by:** Rashmi S. | Business Development Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about PureInsights Configurable Real Time Dashboard for Genesys Cloud?** What I love most about it is its interface which is customizable and provides updated data. It efficiently manages data and can be accessed easily. **What do you dislike about PureInsights Configurable Real Time Dashboard for Genesys Cloud?** I have not found any big cons that I can mention. It has lots of features so learning all of them can take some time. **What problems is PureInsights Configurable Real Time Dashboard for Genesys Cloud solving and how is that benefiting you?** It helps us to simplify our data processes and provides deep insights into our data. Its interface is simple and can be customized as we need it. Its support is also good. ### 2. Analyst tool. **Rating:** 4.0/5.0 stars **Reviewed by:** shivangee p. | Human Resources Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about PureInsights Configurable Real Time Dashboard for Genesys Cloud?** This tool gives the incredible, insightful and beautiful interactive visualization to our data. This also helps in model generating and also some statistical analysis to our buisiness. **What do you dislike about PureInsights Configurable Real Time Dashboard for Genesys Cloud?** Not easy to understandable. Complex steps to work on this tool. Sometime may face difficult to understand how to proceed to further steps. For beginner users it is quite difficult to understand all the tabs and steps. **What problems is PureInsights Configurable Real Time Dashboard for Genesys Cloud solving and how is that benefiting you?** Problems related to data mining, segregating, and visualizing these all things this tool work quite effectively and efficiently. This increase the productivity becasue of less number of time it gives the results accurately. - [View PureInsights Configurable Real Time Dashboard for Genesys Cloud pricing details and edition comparison](https://www.g2.com/products/pureinsights-configurable-real-time-dashboard-for-genesys-cloud/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-06+16%3A47%3A38+-0500&secure%5Bsession_id%5D=c8dc1473-0340-437f-bb50-e6aa2d63ee5e&secure%5Btoken%5D=c802e3bb2cd40672dac363d0df1c5307bb9038ee464bac06d8db4ff841fd0ba5&format=llm_user) ## PureInsights Configurable Real Time Dashboard for Genesys Cloud Features **Reports** - Reports Interface - Steps to Answer - Graphs and Charts - Score Cards - Dashboards - Customizable Reports - Marketing Reports - Sales Reports - Activity Dashboard - Interactive Reports - Customizable Reports - Customizable Reports **Reports** - Reports Interface - Share Reports - Steps to Answer **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Visualization** - Graphs and Charts - Score Cards - Dashboards - Formats - Mobile Dashboards - Public Dashboards - Private Dashboards **Data Updates** - Historical Snapshots - Real-Time Updating **Collaboration** - Sharing - Co-Editing - Devices **Self Service ** - Calculated Fields - Data Column Filtering - Data Discovery - Search - Collaboration / Workflow - Automodeling - Natural Language Search - Visual Discovery - Data Blending - Data Blending **Advanced Analytics** - Predictive Analytics - Data Visualization - Big Data Services - Real-Time Analytics - Reporting/Analytics - Real-Time Analytics - Reporting/Analytics - Visual Analytics **Building Reports** - Data Transformation - Data Modeling - WYSIWYG Report Design - Integration APIs - Real-Time Data - Real-Time Data - Third-Party Integrations **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Breadth of Partner Applications - Mobile Access - Metadata Management **Data Updates** - Historical Snapshots - Real-Time Updating - Email Reports - Customizable Reports - Predictive Analytics - Data Management **Additional Functionality** - Customizable Branding - Natural Language Processing - Data Extraction - AI Copilot - Ad hoc Reporting - Real-Time Reporting - Publishing/Sharing - Collaboration Tools - Strategic Planning - Self Service Data Preparation - Trend Analysis - Text Analysis - Real-Time Monitoring - Data Synchronization - Widgets - Benchmarking - Performance Metrics - Data Mapping - Generative AI - Trend/Problem Indicators - Customizable Templates - Access Controls/Permissions - Data Import/Export - Profitability Analysis - OLAP - Alerts/Notifications - Search/Filter - Drag & Drop - Data Connectors - Multiple Data Sources - Key Performance Indicators - Dashboard Creation - Role-Based Permissions - Data Mining - Forecasting - Ad hoc Query **Additional Functionality** - KPI Monitoring - Secure Data Storage - Multiple Data Sources - Data Visualization - Single Sign On - Natural Language Search - Search/Filter - Alerts/Notifications - AI Copilot - Real-Time Notifications - Collaboration Tools - Widgets - Performance Metrics - Ad hoc Reporting - Activity Tracking - Reporting/Analytics - Customizable Branding - Data Aggregation - Dashboard Creation - Data Connectors - Customizable Templates - Data Synchronization - API - Forecasting - Interactive Elements - Single Page View - Data Import/Export - Drag & Drop - Access Controls/Permissions - Trend Analysis - Workflow Management - Third-Party Integrations - Functions/Calculations - Historical Reporting - Data Capture and Transfer - Visual Discovery - Real-Time Updates - Real-Time Reporting - Data Mapping - Relational Display - Visual Analytics - OLAP - Ad hoc Query - Reporting & Statistics ## Top PureInsights Configurable Real Time Dashboard for Genesys Cloud Alternatives - [Canva](https://www.g2.com/products/canva/reviews) - 4.7/5.0 (6,468 reviews) - [Looker](https://www.g2.com/products/looker/reviews) - 4.4/5.0 (1,592 reviews) - [Databricks](https://www.g2.com/products/databricks/reviews) - 4.6/5.0 (1,331 reviews)