G2

MK

Maloy K.

Consultant

Enterprise (> 1000 emp.)

8/25/2021

"Survey Dynamix: The leading real-time customer insights system"

4/5

What do you like best about Survey Dynamix?

The capability to integrate it into the existing contact center solution is the best thing in Survey Dynamix.

It provides deep insights into the feedback received, which is great for taking further decisions. Review collected by and hosted on G2.com.

What do you dislike about Survey Dynamix?

The integration can be made seamless further Review collected by and hosted on G2.com.

What problems is Survey Dynamix solving and how is that benefiting you?

For example, in Genesys PureCloud, the survey is only available in the form of emails.

But, with the help of Survey Dynamix, we can now have the surveys for Voice Calls, Chats, and other media.

Also, we can take further decisions based on customer feedback. So, it provides deep insights, which is impressive. Review collected by and hosted on G2.com.