G2

RP

Rathilavanya P.

Management Consultant

Mid-Market (51-1000 emp.)

11/7/2023

"Good product lots of features"

4/5

What do you like best about PureInsights Historic for Genesys Cloud?

The best part is it's user friendly and admin can control all the agents and supervisors. Review collected by and hosted on G2.com.

What do you dislike about PureInsights Historic for Genesys Cloud?

To see the logs we have to raise the genesys tickets. To see the reports in 360 is not possible. Review collected by and hosted on G2.com.