Best Experience Management Software - Page 17

FuseDesk

FuseDesk is a help-desk add-on for Infusionsoft.

Average Rating: 4.2/5.0

Total Reviews: 3

Garterly

Garterly is wedding planning software for professional planners and the couples they work with. Planners manage every client wedding from one workspace: guest lists, budgets, seating plans and task timelines, shared live with each couple so both sides work from the same data instead of spreadsheets and email threads. Couples get their own planning tools; planners get visibility and control across their full client roster. Built for international use, with currency and timezone set per wedding.

Gastfreund

Gatherdesk

Gatherdesk is a customer and work management platform for service businesses. Enquiries from email, website chat and WhatsApp land in one shared pool, so nothing is missed and anyone on the team can pick up where a colleague left off. From there the work moves through quotes, invoicing and supplier payouts. What makes it different is the wording. Most CRMs force every business to use one vocabulary. Gatherdesk adapts: a salon sees Bookings and Clients, an estate agency sees Deals and Buyers, a dental practice sees Treatment Plans and Patients. Each business gets its own isolated database rather than a shared table. Optional AI replies draft responses and hand over to a human whenever needed.

Genesys Cloud CX

Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI.

Average Rating: 4.4/5.0

Total Reviews: 1,495

GetMoreReviews

GetMoreReviews is a marketing program focused on online review generation and monitoring.

Average Rating: 4.0/5.0

Total Reviews: 2

GetOneGoal

Private lesson coach scheduling and bookkeeping software.

GetWelcom

GhostDraft Studio

Studio is an authoring environment that gives business users control of your documents. Business users can efficiently manage thousands of templates, simplifying your forms library and correspondence management with shared common objects.

Glance

Glance lets your sales rep, service rep, or trainer join the customer on your site or app, see their screen, and provide hands-on, personal guidance through highlighting, gesturing and more. Glance Cobrwose complies with the most rigorous privacy and security requirements, making it an ideal fit for enterprise financial, healthcare, software, and retail organizations. Integrations with the most popular CRMs and support tools - Salesforce, AWS, Microsoft, Genesys, Twilio, and more - make starting a cobrowsing session seamless. Get started with Glance to deliver personal, hands-on CX.

Average Rating: 4.5/5.0

Total Reviews: 23

Glance

Give every client a branded, password-protected portal. It reads live from the tools you already run. Tasks and progress come from ClickUp. Tracked time comes from Everhour. Files go through your own Google Drive. You can ask Claude or ChatGPT about any client's work too. Clients don't need a seat in any of your tools, so they stop asking where things stand. Task descriptions and comments stay off the page until the agency turns them on, and internal @mentions can be stripped from the comments that do show. Clients send requests, which land as ClickUp tasks, and messages, which land in a ClickUp Chat channel on that list or folder. When a task moves in ClickUp, the portal shows it without anyone writing a status update. Pro adds AI digest summaries and scheduled email reports. Agency adds white-label portals and custom domains. Plans are $29 a month for 5 portals (Starter), $79 for 20 (Pro) and $199 for 100 (Agency), with 14 days of Pro free and no card.

Glassbox

Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their digital channels. One of the standout features of Glassbox is its capability to securely capture 100% of user sessions across both web and mobile applications. This end-to-end visibility allows teams to analyze every step of the customer journey, effectively pinpointing friction points and enabling real-time action. By utilizing advanced artificial intelligence, Glassbox captures and analyzes data from every online interaction, providing businesses with a comprehensive view of customer behavior and preferences. This wealth of data empowers organizations to act swiftly, transforming raw data into actionable insights that improve both the customer experience and the conversion rate. Large global enterprises in sectors such as finance, insurance, and healthcare, Glassbox serves as a vital tool for uncovering the root causes of customer challenges. It assists organizations in remediating customer experience issues and creating digital journeys that are inclusive, seamless, and engaging. The platform’s AI-powered insights not only enhance accessibility monitoring but also incorporate fraud prevention capabilities, giving organizations the agility to respond to issues within minutes and adapt to the evolving needs of their customers. Glassbox has been recognized by G2 as a leader in customer intelligence solutions and product analytics, reflecting its effectiveness in delivering the clarity and confidence that enterprises require. By providing a robust framework for creating compliant, accessible, and impactful digital experiences, Glassbox stands out in its category, offering unique selling points that cater to the diverse needs of its users. With its focus on data-driven decision-making and customer-centric strategies, Glassbox is positioned as a crucial ally for organizations aiming to thrive in the digital landscape.

Average Rating: 4.9/5.0

Total Reviews: 788

Gnatta

Gnatta is a customer communication platform with built-in AI Agents designed to help B2C service teams deliver faster, lower-cost support across every channel. Bring webchat, email, telephony, SMS, WhatsApp, and social messaging into a single workspace, with a powerful workflow engine to control routing, automation, and data handling. AI Agents work alongside your team or independently, resolving customer queries end-to-end or supporting specific processes like order tracking, returns, and FAQs. Unlike black-box AI tools, Gnatta gives you full visibility and control – with structured workflows, clear escalation paths, and detailed logs of every AI decision. Connect your systems with real-time integrations to give both agents and AI access to the same data, enabling personalised, accurate responses. Whether you’re augmenting your team or scaling with AI-led service, Gnatta helps you reduce costs, improve response times, and stay in control.

Average Rating: 4.5/5.0

Total Reviews: 3

GotoBiz Experience Management (XM)

GotoBiz's XMOps is an advanced Experience Management (XM) solution designed to transform how organizations manage customer, employee, and partner experiences. By integrating data, technology, processes, and automation, XMOps shifts from traditional reactive models to a proactive, predictive approach. This enables businesses to convert insights into concrete actions that directly enhance satisfaction, loyalty, and growth. Key Features and Functionality: - Comprehensive Platforms: Incorporates Voice of Customer, Voice of Employee, and Voice of Market platforms to gather diverse feedback. - Seamless Integrations: Connects with operational data, CRM, ERP, Service Desk, and digital channels for a unified data ecosystem. - Journey Modeling and Automation: Develops customer journeys with intelligent automations and alerts to streamline processes. - Advanced Analytics: Utilizes predictive analytics, generative AI, and real-time executive dashboards for informed decision-making. - Action-Oriented Processes: Implements rapid response mechanisms (Close the Loop) and continuous improvement initiatives to address feedback effectively. Primary Value and Solutions Provided: XMOps empowers organizations to transform feedback into operational intelligence, fostering smoother and more efficient customer journeys aligned with expectations. This continuous evolution cycle connects feedback and operational data, enabling real-time adjustments and informed decisions. By reducing friction, rework, and operational costs, XMOps enhances retention, loyalty, and provides a sustainable competitive advantage through excellence in experience management.

GrowthRadar

GrowthRadar is an AI marketing platform for local businesses that turns real Google reviews into marketing. It automatically requests Google reviews by text and email, drafts professional replies for you to approve, analyzes your reviews to reveal what customers love most, and creates marketing videos and posters from genuine customer feedback. Built for independent, single-location local businesses — restaurants, salons, auto shops, and more — as an affordable, simple alternative to enterprise reputation tools. Every piece of content is built only from real reviews; nothing is ever invented.