# Best Customer Journey Analytics Software for Small Business - Page 4 ## How Many Customer Journey Analytics Software Products Does G2 Track? **Total Products under this Category:** 227 ### Category Stats (Aug 2026) - **Average Rating:** 4.46/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Taglayer (+6.67%) - Among all products in this category, Taglayer recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank Customer Journey Analytics Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 50,000+ Authentic Reviews - 227+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Customer Journey Analytics Software ![G2 Grid® for Customer Journey Analytics Software plotting products by satisfaction and market presence](https://www.g2.com/categories/customer-journey-analytics/grids.png?focus%5B%5D=364&focus%5B%5D=43119&focus%5B%5D=22329&focus%5B%5D=169941&focus%5B%5D=1330282&focus%5B%5D=28305&focus%5B%5D=1759&focus%5B%5D=21115) Highlighted products: HubSpot Marketing Hub, Insider One, Klaviyo, Adobe Journey Optimizer, Adobe Customer Journey Analytics, Contentsquare, Dotdigital, and ContactPigeon. Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-journey-analytics/grids.json?focus%5B%5D=hubspot-marketing-hub&focus%5B%5D=insider-one&focus%5B%5D=klaviyo&focus%5B%5D=adobe-journey-optimizer&focus%5B%5D=adobe-customer-journey-analytics&focus%5B%5D=contentsquare&focus%5B%5D=dotdigital&focus%5B%5D=contactpigeon&segment=small-business) **Sponsored** ### Act-On Act-On Software is a Marketing Automation Platform that provides solutions to empower marketers to engage marketing targets at every step of the customer lifecycle. Act-On makes customer data actionable so marketers can dream big and build smart, effective marketing automation programs to grow their businesses and generate higher customer lifetime value – all with the fastest time-to-value. Get a Demo: https://act-on.com/demo/ Act-On empowers marketers to: • Grow and expand their businesses at scale through B2B demand generation, B2C sales and transactions, and customer marketing features. Orchestrate and optimize the entire customer journey — from awareness to advocacy — by building continuous, customized engagement that transforms visitors into prospects, prospects into qualified leads, and qualified leads into lifetime customers. • Deliver exceptional brand experiences throughout the customer lifecycle by automating buying journeys, personalizing communications and campaigns, and improving brand affinity and loyalty. Leverage Act-On’s automated capabilities to attract new prospects, engage your contacts, and guide leads toward more frequent and more lucrative purchasing decisions. • Drive measurable product adoption and customer retention through executing comprehensive onboarding and training programs, product adoption and customer retention strategies, and new products and services promotions. From new contacts to loyal partners, you can use Act-On to engage your audience, turn them into brand ambassadors, and keep them coming back for more. With interactive and dynamic reporting and analytics to assess, showcase, and improve performance, the Act-On Platform is designed to deliver growth marketing value for businesses and marketers of any size, shape, location, and scale. Platform features include: • Automated and adaptable buying journeys • Deep integrations with leading CRM systems and web conferencing • Website visitor engagement tracking and intent reporting • Dynamic lead scoring, segmenting, and nurturing • Social media listening, prospecting, publishing, and advocacy • Easy-to-design web forms, landing pages, and email templates • Event-triggered and transactional emailing • Active contact-based pricing for actual usage billing We get marketing. We understand your challenges. And we’re here to help you excel with every customer and every campaign. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1224&secure%5Bchosen_at%5D=2026-08-04T22%3A13%3A09Z&secure%5Bdisplayable_resource_id%5D=1224&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1224&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1171&secure%5Bresource_id%5D=1224&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-journey-analytics%2Fsmall-business%3Fpage%3D4&secure%5Btoken%5D=34706c7d6bc9f9a159dcc449f3ebb311b6114f28cd12e2b23b6c288d0ede6b8c&secure%5Burl%5D=https%3A%2F%2Fact-on.com%2F%3Futm_channel%3Dpaid_ppc%26utm_medium%3Dppc_g2%26utm_campaign%3Dppc_g2_2026Q2%26offerAsset_topic%3DOther%26offerAsset_type%3Dother&secure%5Burl_type%5D=custom_url) ### [Act-On](https://www.g2.com/products/act-on/reviews) Act-On Software is a Marketing Automation Platform that provides solutions to empower marketers to engage marketing targets at every step of the customer lifecycle. Act-On makes customer data actionable so marketers can dream big and build smart, effective marketing automation programs to grow their businesses and generate higher customer lifetime value – all with the fastest time-to-value. Get a Demo: https://act-on.com/demo/ Act-On empowers marketers to: • Grow and expand their businesses at scale through B2B demand generation, B2C sales and transactions, and customer marketing features. Orchestrate and optimize the entire customer journey — from awareness to advocacy — by building continuous, customized engagement that transforms visitors into prospects, prospects into qualified leads, and qualified leads into lifetime customers. • Deliver exceptional brand experiences throughout the customer lifecycle by automating buying journeys, personalizing communications and campaigns, and improving brand affinity and loyalty. Leverage Act-On’s automated capabilities to attract new prospects, engage your contacts, and guide leads toward more frequent and more lucrative purchasing decisions. • Drive measurable product adoption and customer retention through executing comprehensive onboarding and training programs, product adoption and customer retention strategies, and new products and services promotions. From new contacts to loyal partners, you can use Act-On to engage your audience, turn them into brand ambassadors, and keep them coming back for more. With interactive and dynamic reporting and analytics to assess, showcase, and improve performance, the Act-On Platform is designed to deliver growth marketing value for businesses and marketers of any size, shape, location, and scale. Platform features include: • Automated and adaptable buying journeys • Deep integrations with leading CRM systems and web conferencing • Website visitor engagement tracking and intent reporting • Dynamic lead scoring, segmenting, and nurturing • Social media listening, prospecting, publishing, and advocacy • Easy-to-design web forms, landing pages, and email templates • Event-triggered and transactional emailing • Active contact-based pricing for actual usage billing We get marketing. We understand your challenges. And we’re here to help you excel with every customer and every campaign. **Average Rating:** 4.1/5.0 **Total Reviews:** 1,030 #### How Do G2 Users Rate Act-On? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10) - **Journey Reporting:** 7.3/10 (Category avg: 8.4/10) - **Integrations:** 7.1/10 (Category avg: 8.3/10) - **Trends Reporting:** 6.4/10 (Category avg: 8.3/10) #### Who Is the Company Behind Act-On? - **Seller:** [Act-On Software](https://www.g2.com/sellers/act-on-software) - **Company Website:** www.Act-On.com - **Year Founded:** 2008 - **HQ Location:** Portland, OR - **Twitter:** @ActOnSoftware 32,069 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=022b5a2aefeebb976fa06cfe87f32e73d268e1d4a06a1f8e5d10887cc9ab93eb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F375185%2F&secure%5Burl_type%5D=linkedin_company_website) 200 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Marketing Manager, Marketing Specialist - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 49% Medium, 39% Small #### What Do G2 Reviewers Say About Act-On? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **ease of use** in Act-On, complemented by outstanding support and user-friendly features. - Users commend Act-On's **top-notch customer support** , highlighting quick responses and valuable resources like webinars and success hours. - Users highlight the **top-notch email builder** of Act-On, enhancing their marketing strategy with powerful features and device previews. - Users praise Act-On's **exceptional email management** , with a robust builder and excellent support enhancing overall productivity. - Users commend Act-On for its **excellent support and constant updates** , enhancing their email marketing experience significantly. ##### Cons - Users express concerns over **missing features** in Act-On, especially regarding AI tools and email composer capabilities. - Users find the **user interface unintuitive** , leading to inconsistent experiences and difficulties during implementation. - Users encounter **email issues** such as limited content reuse and a cumbersome visual experience in Act-On’s email composer. - Users experience a challenging **learning curve** with Act-On, particularly in navigating its interface and implementation issues. - Users feel Act-On has **limited features** compared to competitors, hindering efficiency and user experience. #### What Are Recent G2 Reviews of Act-On? **["Robust e-marketing platform"](https://www.g2.com/survey_responses/act-on-review-17560)** **Rating:** 5.0/5.0 stars _— Sarah O._ [Read full review](https://www.g2.com/survey_responses/act-on-review-17560) **["Unified Marketing Solution with Great Support and Pricing"](https://www.g2.com/survey_responses/act-on-review-13175213)** **Rating:** 5.0/5.0 stars _— Don B._ [Read full review](https://www.g2.com/survey_responses/act-on-review-13175213) ### [Xtremepush](https://www.g2.com/products/xtremepush/reviews) Xtremepush is the leading CRM & Loyalty Marketing solution powered by InfinityAI. We enable iGaming companies to leverage real-time data, gamification and omnichannel engagement to turn visitors into loyal players. All with one unified solution. Headquartered in Dublin, and with offices in London, São Paulo and New York, the company helps operators all around the world understand their customers and improve player experiences. Prominent partners include Livescore, Oddschecker, FanDuel, Golden Nugget, Groupe Dynamite, Betsson, Betsul, The Pools, Kaizen, and William Hill. **Average Rating:** 4.4/5.0 **Total Reviews:** 260 #### How Do G2 Users Rate Xtremepush? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.2/10) - **Journey Reporting:** 7.8/10 (Category avg: 8.4/10) - **Integrations:** 7.9/10 (Category avg: 8.3/10) - **Trends Reporting:** 7.6/10 (Category avg: 8.3/10) #### Who Is the Company Behind Xtremepush? - **Seller:** [Xtremepush](https://www.g2.com/sellers/xtremepush) - **Company Website:** xtremepush.com - **Year Founded:** 2012 - **HQ Location:** Dublin - **Twitter:** @XtremePush 11,098 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=688d0b2c024976a47d98dc3a77f13d6be2bac8950fd42aed11b4fa24663fa4eb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3334885%2F&secure%5Burl_type%5D=linkedin_company_website) 139 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Marketing Manager, CRM Manager - **Top Industries:** Gambling & Casinos, Marketing and Advertising - **Company Size:** 45% Medium, 37% Small #### What Do G2 Reviewers Say About Xtremepush? _AI-generated summary from verified user reviews_ ##### Pros - Users find Xtremepush's **ease of use** remarkable, praising the intuitive interface and engaged support team. - Users appreciate the **helpful campaign management** features of Xtremepush, making targeted messaging seamless and efficient. - Users commend the **responsive and knowledgeable customer support** of Xtremepush, appreciating their quick assistance with issues. - Users appreciate the **user-friendly interface** of Xtremepush, finding it simple and straightforward to navigate. - Users appreciate the **real-time analytics** of Xtremepush, enhancing campaign optimization and user engagement significantly. ##### Cons - Users find the **user interface not intuitive** , making navigation and report reading a complex experience. - Users find the **learning curve steep** , as advanced features and integrations require significant time and training. - Users find **missing features** in Xtremepush, such as limited journey builder and lack of push management options. - Users express frustration with the **limited features** of Xtremepush, including inadequate analytics and lack of essential tools. - Users find Xtremepush's **difficult learning curve** a barrier, particularly for advanced features and analytics navigation. #### What Are Recent G2 Reviews of Xtremepush? **["Easy Setup and Various Options, with Potential for Improvement in UI"](https://www.g2.com/survey_responses/xtremepush-review-12369277)** **Rating:** 5.0/5.0 stars _— Verified User in Gambling & Casinos_ [Read full review](https://www.g2.com/survey_responses/xtremepush-review-12369277) **["Intuitive, Powerful Segmentation with Real-Time Data That Optimizes Campaigns Fast"](https://www.g2.com/survey_responses/xtremepush-review-12369332)** **Rating:** 5.0/5.0 stars _— Raúl A._ [Read full review](https://www.g2.com/survey_responses/xtremepush-review-12369332) #### What Are G2 Users Discussing About Xtremepush? - [What is Xtremepush used for?](https://www.g2.com/discussions/what-is-xtremepush-used-for) ### [Trengo](https://www.g2.com/products/trengo/reviews) Trengo is an AI-first customer communication platform used by 17,000+ people worldwide. WhatsApp Business API, email, live chat, voice, and social channels connect into one shared inbox where AI agents resolve up to 80% of repetitive conversations automatically, in 70+ languages, 24/7. AI agents handle FAQs, qualify leads, update contact details, and escalate to humans when needed across every channel, without code. Native integrations include HubSpot, Salesforce, Shopify, WooCommerce, Magento, Lightspeed, and Klaviyo. As an official WhatsApp Business Solution Provider and Meta Business Partner, Trengo supports WhatsApp CRM and WhatsApp marketing at scale. Used across eCommerce, hospitality, travel, leisure, and automotive as a leading alternative to Zendesk, Freshdesk, Intercom, Front, Gorgias, Tidio, Respond.io, and WATI. **Average Rating:** 4.3/5.0 **Total Reviews:** 244 #### How Do G2 Users Rate Trengo? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10) - **Journey Reporting:** 7.9/10 (Category avg: 8.4/10) - **Integrations:** 7.5/10 (Category avg: 8.3/10) - **Trends Reporting:** 7.9/10 (Category avg: 8.3/10) #### Who Is the Company Behind Trengo? - **Seller:** [Trengo](https://www.g2.com/sellers/trengo) - **Year Founded:** 2017 - **HQ Location:** Utrecht, Utrecht, Netherlands - **Twitter:** @TrengoHQ 284 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=228e8443f9724388346b3da0c8bc5c5a18fec1e670fc19a93f72be1da9f85901&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftrengo%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website) 90 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Leisure, Travel & Tourism, Apparel & Fashion - **Company Size:** 73% Small, 26% Medium #### What Do G2 Reviewers Say About Trengo? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of Trengo, appreciating its intuitive design and straightforward implementation. - Users find Trengo's **helpful AI workflow automations** and customer support invaluable for efficient communication management. - Users appreciate the **great customer support** from Trengo, making onboarding and integration seamless and efficient. - Users value the **integrated multi-channel messaging features** of Trengo, enhancing chat management and organization effortlessly. - Users value the **streamlined communication** Trengo offers, enhancing customer interactions with ease and effective support. ##### Cons - Users note that Trengo has some **missing features** like linking FAQ pages and ineffective reports, impacting usability. - Users feel the **limited features** of Trengo hinder communication, especially with WhatsApp and overall usability. - Users are frustrated with **messaging issues** in Trengo, including limitations on WhatsApp and slow loading times. - Users find the **chat functionality lacking** , with significant limitations affecting efficiency and user experience. - Users find the **learning curve steep** , noting difficulties in setup and unintuitive features within Trengo. #### What Are Recent G2 Reviews of Trengo? **["Great partnership with Trengo"](https://www.g2.com/survey_responses/trengo-review-11596795)** **Rating:** 4.0/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/trengo-review-11596795) **["Organized Inbox and Efficient Task Management with Trengo"](https://www.g2.com/survey_responses/trengo-review-11951871)** **Rating:** 4.5/5.0 stars _— Ashley d._ [Read full review](https://www.g2.com/survey_responses/trengo-review-11951871) #### What Are G2 Users Discussing About Trengo? - [What does Trengo do?](https://www.g2.com/discussions/what-does-trengo-do) - [What is Trengo WhatsApp?](https://www.g2.com/discussions/what-is-trengo-whatsapp) - [Is Trengo good?](https://www.g2.com/discussions/is-trengo-good) - [How does Trengo work?](https://www.g2.com/discussions/how-does-trengo-work) ### [Glassbox](https://www.g2.com/de/products/glassbox/reviews) Glassbox ist eine Plattform für Kundenintelligenz und digitale Erlebnisanalysen, die darauf ausgelegt ist, Unternehmen dabei zu helfen, das Kundenerlebnis und die digitale Zugänglichkeit ihrer digitalen Kanäle zu verstehen, zu optimieren und zu verbessern. Eine der herausragenden Funktionen von Glassbox ist die Fähigkeit, 100 % der Benutzersitzungen sowohl auf Web- als auch auf mobilen Anwendungen sicher zu erfassen. Diese End-to-End-Transparenz ermöglicht es Teams, jeden Schritt der Kundenreise zu analysieren, Reibungspunkte effektiv zu identifizieren und in Echtzeit Maßnahmen zu ergreifen. Durch die Nutzung fortschrittlicher künstlicher Intelligenz erfasst und analysiert Glassbox Daten aus jeder Online-Interaktion und bietet Unternehmen einen umfassenden Überblick über das Kundenverhalten und die Vorlieben. Diese Fülle an Daten befähigt Organisationen, schnell zu handeln und Rohdaten in umsetzbare Erkenntnisse zu verwandeln, die sowohl das Kundenerlebnis als auch die Konversionsrate verbessern. Große globale Unternehmen in Branchen wie Finanzen, Versicherungen und Gesundheitswesen nutzen Glassbox als wichtiges Werkzeug, um die Ursachen von Kundenproblemen aufzudecken. Es unterstützt Organisationen dabei, Probleme im Kundenerlebnis zu beheben und digitale Reisen zu schaffen, die inklusiv, nahtlos und ansprechend sind. Die KI-gestützten Erkenntnisse der Plattform verbessern nicht nur die Überwachung der Zugänglichkeit, sondern beinhalten auch Betrugspräventionsfunktionen, die es Organisationen ermöglichen, innerhalb von Minuten auf Probleme zu reagieren und sich an die sich entwickelnden Bedürfnisse ihrer Kunden anzupassen. Glassbox wurde von G2 als führend in den Bereichen Kundenintelligenzlösungen und Produktanalysen anerkannt, was seine Effektivität bei der Bereitstellung der Klarheit und des Vertrauens widerspiegelt, die Unternehmen benötigen. Durch die Bereitstellung eines robusten Rahmens für die Schaffung konformer, zugänglicher und wirkungsvoller digitaler Erlebnisse hebt sich Glassbox in seiner Kategorie hervor und bietet einzigartige Verkaufsargumente, die den vielfältigen Bedürfnissen seiner Nutzer gerecht werden. Mit seinem Fokus auf datengesteuerte Entscheidungsfindung und kundenorientierte Strategien ist Glassbox als entscheidender Verbündeter für Organisationen positioniert, die im digitalen Umfeld erfolgreich sein wollen. **Average Rating:** 4.9/5.0 **Total Reviews:** 788 #### How Do G2 Users Rate Glassbox? - **War the product ein guter Geschäftspartner?:** 9.9/10 (Category avg: 9.2/10) - **Journey-Berichterstattung:** 9.9/10 (Category avg: 8.4/10) - **Integrationen:** 9.9/10 (Category avg: 8.3/10) - **Trends-Berichterstattung:** 9.9/10 (Category avg: 8.3/10) #### Who Is the Company Behind Glassbox? - **Verkäufer:** [Glassbox](https://www.g2.com/de/sellers/glassbox) - **Unternehmenswebsite:** www.glassbox.com - **Gründungsjahr:** 2010 - **Hauptsitz:** London - **Twitter:** @GlassboxDigital 1,803 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8a86bc192b8b339fb694c9046e07217cea07a19220fc62bc7b47b81f0bc0a651&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10491772%2F&secure%5Burl_type%5D=linkedin_company_website) 278 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Digitalanalyst, Produktinhaber - **Top Industries:** Finanzdienstleistungen, Versicherung - **Company Size:** 77% Large, 18% Medium #### What Do G2 Reviewers Say About Glassbox? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **Benutzerfreundlichkeit** von Glassbox, die einen sofortigen Zugriff auf Erkenntnisse für rechtzeitige Entscheidungsfindung ermöglicht. - Benutzer finden die **Session-Wiedergabe-Funktion** unverzichtbar, um Kundenprobleme zu lösen und das Gesamterlebnis effektiv zu verbessern. - Benutzer schätzen die **sofortigen Einblicke** von Glassbox, die rechtzeitige Eingriffe und die Identifizierung von Umsatzmöglichkeiten ermöglichen. - Benutzer finden die **Einblicke in Kundeninteraktionen** mit Glassbox unschätzbar für die Fehlersuche und Verbesserung der Benutzererfahrung. - Benutzer schätzen Glassbox für sein **außergewöhnliches Kundenverständnis** , das effektive Problemlösungen und die Validierung von Kundeninformationen ermöglicht. ##### Cons - Benutzer sind frustriert über **Sitzungsprobleme** , einschließlich getrennter Links, eingeschränktem Zugriff auf den Verlauf und langsamen Abfrageantworten. - Benutzer finden die **Navigationssymbole unintuitiv** , was zu Verwirrung bei der Navigation in der Glassbox-Oberfläche führt. - Benutzer berichten von **Sitzungsverwaltungsproblemen** wie langsamen Ladezeiten und häufigen Sitzungsabläufen, die die Benutzerfreundlichkeit beeinträchtigen. - Benutzer finden die **Lernkurve steil** , was zusätzliche Schulungen und bessere Dokumentation erfordert, um Glassbox effektiv zu navigieren. - Benutzer wünschen sich verbesserte **Anpassungsoptionen** bei der Berichterstellung und Trichtererstellung innerhalb von Glassbox für eine verbesserte Funktionalität. #### What Are Recent G2 Reviews of Glassbox? **["Wesentlich zur Identifizierung von Benutzer-Reibungspunkten"](https://www.g2.com/de/survey_responses/glassbox-review-12699865)** **Rating:** 4.0/5.0 stars _— Basma K._ [Read full review](https://www.g2.com/de/survey_responses/glassbox-review-12699865) **["Glassbox: Verwandelt digitale Einblicke mit leistungsstarken Analysen und nahtlosen Sitzungswiedergaben"](https://www.g2.com/de/survey_responses/glassbox-review-11982027)** **Rating:** 5.0/5.0 stars _— ADITYA T._ [Read full review](https://www.g2.com/de/survey_responses/glassbox-review-11982027) #### What Are G2 Users Discussing About Glassbox? - [What is Glassbox used for?](https://www.g2.com/de/discussions/what-is-glassbox-used-for) ### [Quantum Metric](https://www.g2.com/products/quantum-metric/reviews) Quantum Metric is the customer-centered digital analytics platform for today’s leading organizations. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives. Today, Quantum Metric captures insights from 40% of the world’s internet users, supporting global brands across every industry to get to the heart of their customer, with greater speed and efficiency. For more information about Quantum Metric, visit www.quantummetric.com. **Average Rating:** 4.6/5.0 **Total Reviews:** 271 #### How Do G2 Users Rate Quantum Metric? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10) - **Journey Reporting:** 8.2/10 (Category avg: 8.4/10) - **Integrations:** 7.9/10 (Category avg: 8.3/10) - **Trends Reporting:** 8.2/10 (Category avg: 8.3/10) #### Who Is the Company Behind Quantum Metric? - **Seller:** [Quantum Metric](https://www.g2.com/sellers/quantum-metric-c9ee7f75-688d-48f8-a8eb-b2d170bfa71c) - **Company Website:** www.quantummetric.com - **Year Founded:** 2015 - **HQ Location:** Colorado Springs, Colorado, United States - **Twitter:** @quantummetric 673 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=933eaf1cff5fb27f04a87ad68b7a9ba62240fc77ceb69ccc01afc78ef719a422&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fquantum-metric%2F&secure%5Burl_type%5D=linkedin_company_website) 460 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Product Manager - **Top Industries:** Retail, Telecommunications - **Company Size:** 63% Large, 25% Medium #### What Do G2 Reviewers Say About Quantum Metric? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **almost real-time insights** provided by Quantum Metric, enhancing their understanding of user interactions. - Users appreciate the **ease of use** of Quantum Metric, enabling intuitive analysis of customer experience and behavior. - Users value the **almost real-time session replays** of Quantum Metric, enhancing insights and user behavior analysis. - Users value the **comprehensive analytics** of Quantum Metric, enabling in-depth insights into customer behavior and experience. - Users appreciate the **easy setup** of Quantum Metric, enabling quick integration and effective tracking for improved user experience. ##### Cons - Users find a **steep learning curve** with Quantum Metric, citing difficulties in using features and accessing training content. - Users find the **steep learning curve** of Quantum Metric challenging, as the dense UI complicates initial understanding. - Users face **search difficulty** with session replays, making it hard to find and utilize recorded sessions effectively. - Users face **difficulties with session management** , including loading issues, visibility problems, and linked user sessions. - Users face **replay issues** with Quantum Metric, finding it time-consuming and challenging to locate user sessions. #### What Are Recent G2 Reviews of Quantum Metric? **["Real-Time Insights to Spot User Friction and Technical Errors"](https://www.g2.com/survey_responses/quantum-metric-review-12998821)** **Rating:** 4.5/5.0 stars _— ULISES RODRIGO G._ [Read full review](https://www.g2.com/survey_responses/quantum-metric-review-12998821) **["Provides value but needs improvements"](https://www.g2.com/survey_responses/quantum-metric-review-7685246)** **Rating:** 4.0/5.0 stars _— mIGUEL D._ [Read full review](https://www.g2.com/survey_responses/quantum-metric-review-7685246) #### What Are G2 Users Discussing About Quantum Metric? - [What is Quantum Metric used for?](https://www.g2.com/discussions/what-is-quantum-metric-used-for) ### [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) Catalyst, now part of Totango, empowers teams to identify and capitalize on expansion and upsell opportunities, driving recurring revenue growth. Built to simplify complex strategies, it helps businesses achieve sustainable success by aligning each action with your customer’s key objectives, ensuring they achieve their desired outcomes for your product or service. Catalyst unlocks your team’s potential to deliver smarter, faster, and scalable results, paving the way for long-term success. Learn more here! **Average Rating:** 4.5/5.0 **Total Reviews:** 656 #### How Do G2 Users Rate Catalyst? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10) - **Journey Reporting:** 7.6/10 (Category avg: 8.4/10) - **Integrations:** 7.8/10 (Category avg: 8.3/10) - **Trends Reporting:** 7.5/10 (Category avg: 8.3/10) #### Who Is the Company Behind Catalyst? - **Seller:** [Totango](https://www.g2.com/sellers/totango) - **Company Website:** www.totango.com - **Year Founded:** 2010 - **HQ Location:** New York, NY - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3c055ca1d4406b1442de250192896a32c751981491e45014b5bb40827df34236&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F760976%2F&secure%5Burl_type%5D=linkedin_company_website) 124 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, Senior Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 75% Medium, 13% Small #### What Do G2 Reviewers Say About Catalyst? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **intuitive interface** of Catalyst, enabling efficient customer management and clear, practical problem-solving. - Users appreciate the **automation features** of Catalyst, enhancing efficiency and ensuring proactive customer engagement. - Users value the **exceptional customer engagement** capabilities of Catalyst, enhancing relationships and driving meaningful outcomes. - Users appreciate the **seamless integrations** of Catalyst, enhancing efficiency and centralizing customer success data effectively. - Users find Catalyst's interface to be **intuitive and clean** , making navigation and report pulling effortless. ##### Cons - Users note a notable **learning curve** with Catalyst, especially for those new to customer success platforms. - Users find significant **integration issues** with Catalyst, hindering workflow efficiency and complicating customer communication. - Users are frustrated with the **missing integrations and limited features** in Catalyst, hindering effective workflow management. - Users find Catalyst to be **not intuitive** , complicating simple tasks and leading to frustration with its functionality. - Users find the **limited customization** options in Catalyst restrict their ability to tailor dashboards to specific needs. #### What Are Recent G2 Reviews of Catalyst? **["Customer Health Monitoring That Simplifies Usage Tracking and Renewals"](https://www.g2.com/survey_responses/catalyst-review-12905872)** **Rating:** 4.0/5.0 stars _— Jai M._ [Read full review](https://www.g2.com/survey_responses/catalyst-review-12905872) **["Chat and Email-to-File Features Make Workflows Effortless"](https://www.g2.com/survey_responses/catalyst-review-12459474)** **Rating:** 5.0/5.0 stars _— Kelli W._ [Read full review](https://www.g2.com/survey_responses/catalyst-review-12459474) #### What Are G2 Users Discussing About Catalyst? - [What makes Cisco different?](https://www.g2.com/discussions/what-makes-cisco-different) - [Do you need smartnet to upgrade IOS?](https://www.g2.com/discussions/do-you-need-smartnet-to-upgrade-ios) - [What is a Cisco switch used for?](https://www.g2.com/discussions/what-is-a-cisco-switch-used-for) - [What is Catalyst in networking?](https://www.g2.com/discussions/what-is-catalyst-in-networking) ### [Wicked Reports](https://www.g2.com/products/wicked-reports/reviews) Wicked Reports is a cross-channel multi-touch marketing attribution platform for ecommerce businesses. See deep inside every paid ad channel for insights on which marketing efforts are working to find your best customers, highest sales, and best performing campaigns. Easily detect and save wasted ad spend using our Wicked Playbook insights. Wicked Reports provides unlimited attribution time windows and attribution models optimized for ecommerce. Make reality-based decisions on ad spend to increase ROI. **Average Rating:** 4.2/5.0 **Total Reviews:** 26 #### How Do G2 Users Rate Wicked Reports? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10) - **Journey Reporting:** 8.3/10 (Category avg: 8.4/10) - **Integrations:** 7.4/10 (Category avg: 8.3/10) - **Trends Reporting:** 7.9/10 (Category avg: 8.3/10) #### Who Is the Company Behind Wicked Reports? - **Seller:** [Wicked Reports](https://www.g2.com/sellers/wicked-reports) - **Year Founded:** 2015 - **HQ Location:** Marblehead, Massachusetts - **Twitter:** @wickedreports 7,760 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2981976036f9b206a88a7185afd6f23704627e654fad6068147dc87b152d9338&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwicked-reports%2F&secure%5Burl_type%5D=linkedin_company_website) 21 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Marketing and Advertising - **Company Size:** 78% Small, 22% Medium #### What Are Recent G2 Reviews of Wicked Reports? **["Wicked Reports is our source of truth"](https://www.g2.com/survey_responses/wicked-reports-review-7043992)** **Rating:** 5.0/5.0 stars _— Mark D._ [Read full review](https://www.g2.com/survey_responses/wicked-reports-review-7043992) **["Attribution Data that Gives More/Different Insights than First-Party Data Alone"](https://www.g2.com/survey_responses/wicked-reports-review-7030631)** **Rating:** 4.0/5.0 stars _— Danielle R._ [Read full review](https://www.g2.com/survey_responses/wicked-reports-review-7030631) #### What Are G2 Users Discussing About Wicked Reports? - [Is there a free version of Wicked Reports?](https://www.g2.com/discussions/is-there-a-free-version-of-wicked-reports) - 1 comment - [How does Wicked Reports work?](https://www.g2.com/discussions/how-does-wicked-reports-work) - 1 comment - [How do you use wicked reports?](https://www.g2.com/discussions/how-do-you-use-wicked-reports) - [‹ Prev‹ Prev](/categories/customer-journey-analytics/small-business?order=g2_score&page=3#product-list) - [1](/categories/customer-journey-analytics/small-business?order=g2_score#product-list) - [2](/categories/customer-journey-analytics/small-business?order=g2_score&page=2#product-list) - [3](/categories/customer-journey-analytics/small-business?order=g2_score&page=3#product-list) - 4 - Next ›Next › Spotlight Categories [Accounts Receivable Software](https://www.g2.com/categories/accounts-receivable) [Online Backup Software](https://www.g2.com/categories/online-backup) [Event Management Platforms](https://www.g2.com/categories/event-management-platforms) [Employee Intranet Software](https://www.g2.com/categories/employee-intranet) [Webinar Platforms](https://www.g2.com/categories/webinar) Similar Categories - [Account-Based Marketing](/categories/account-based-marketing) - [Affiliate Marketing](/categories/affiliate-marketing) - [App Store Optimization](/categories/app-store-optimization) - [Audience Intelligence Platforms](/categories/audience-intelligence-platforms) - [B2B Services Review Platforms](/categories/b2b-services-review-platforms) - [Blogger Outreach](/categories/blogger-outreach) - [Book Marketing Tools](/categories/book-marketing-tools) - [Brand Intelligence](/categories/brand-intelligence) - [Consumer Insights Platforms](/categories/consumer-insights-platforms) - [Consumer Video Feedback](/categories/consumer-video-feedback) - [Content Curation](/categories/content-curation) - [Content Marketing](/categories/content-marketing) - [Conversational Marketing](/categories/conversational-marketing) - [Conversion Rate Optimization Tools](/categories/conversion-rate-optimization-tools) - [Customer Data Platform (CDP)](/categories/customer-data-platform-cdp) [Browse Customer Journey Analytics Themes](/categories/customer-journey-analytics/themes)