Best Conversation Intelligence Software - Page 17

Scanbiz

Scanbiz is AI-powered software that monitors customer communications, analyzing calls and emails to identify critical business signals in real time. It integrates with phone systems and email accounts to detect moments requiring immediate attention, enabling teams to address customer needs proactively. The software features five alert categories: Unhappy customer alerts detect dissatisfaction through tone analysis and negative keywords. Unresolved call alerts flag conversations lacking closure or next steps. Sales opportunity alerts identify buying signals and competitor mentions. Billing issue alerts highlight invoice disputes and payment refusals. Churn risk alerts anticipate customer departures by recognizing weak signals like cancellation mentions. Alerts are delivered via email notifications and a centralized dashboard, with contextual details and direct access to conversations. Teams can customize detection sensitivity and parameters to suit their business needs.

Score AI

Score AI helps customer service leaders automatically audit all customer interactions. This automates QA and training. The tool extracts insights using scorecards for personalized coaching and decisions.

Semarize

Semarize is the conversational intelligence API that turns conversations into structured data.

Smarsh Call Recording & Analytics

Smarsh Call Recording & Analytics (CRA) is the single platform that enables organizations to capture voice across every communications channel — Microsoft Teams, Zoom, Cisco Webex, Avaya, RingCentral, carrier networks, on-premises telephony, and mobile. From video calls to SMS and MMS, one platform eliminates multi-vendor fragmentation, ensures compliant data handling throughout the full data lifecycle, and transforms recorded voice data into actionable business intelligence. Core capabilities include: • Compliant capture: AES-256 encryption, tamper-proof secure storage, time-stamped audit logs, compliant call sharing, and legal hold — foundational compliance infrastructure purpose-built for regulated industries. • Contextual redaction: Automatic detection and redaction of PCI DSS, PHI (Protected Health Information), and PII (Personally Identifiable Information) data preserves recordings while eliminating sensitive data exposure — no manual intervention required. • Granular policy control: Per-user, per-department, and per-regulation retention and access policies adapting to FCA, SEC, FINRA, HIPAA, MiFID II (Markets in Financial Instruments Directive II), GDPR, Dodd-Frank, and CCPA obligations. • Multi-tenancy & data sovereignty: Flexible cloud, on-premises, or hybrid deployment with data- residency controls and multi-tenant architecture ideal for enterprise, contact centre, and BPO (Business Process Outsourcing) environments. • Screen Capture or Screen Recording: Full desktop capture synchronised with voice provides complete interaction context — critical for compliance review and quality assurance in regulated and customer-facing roles. • AI conversation intelligence: Automated transcription, sentiment analysis, keyword spotting, topic clustering, and multilingual support scale AI-driven review from random call data sampling to a complete dataset picture — exponentially increasing the intelligence value of every recorded call. • QA automation & dashboards: Automated QA (Quality Assurance) scorecards with customisable evaluation rubrics, agent coaching workflows, full-text search, and out-of-the-box dashboards spanning agent performance, customer experience, and business risk. • Agentic AI: Query the full call library in plain English — compliance summaries, coaching trends, and business insights returned in seconds without a single query to write. Every conversation captured and understood. Backed by more than 20 years of communications compliance expertise, Smarsh is recognized as a Leader in the Gartner® Magic Quadrant™ for Digital Communications Governance and Archiving Solutions. Customers also benefit from award-winning support, training, and professional and managed services that help maximize adoption and long-term success.

SmartMinutes

SmartMinutes é uma plataforma brasileira de análise de reuniões de vendas com IA (AI Sales Coach). O assistente entra na reunião, transcreve em português, avalia o vendedor pela metodologia da empresa e preenche o CRM. Cada reunião recebe nota de 0 a 10 por pilar da metodologia (SPIN, SPICED, MEDDIC, NEAT, Challenger ou critérios próprios), com o trecho que justifica cada nota e coaching para a próxima conversa. Orçamento, decisor, prazo e próximos passos vão para o HubSpot ou o RD Station sem digitação.

Speechlog AI Analytics

In a demanding environment where every customer conversation matters, traditional call monitoring doesn’t capture the full picture. Achieving excellence requires deeper understanding of customers’ needs and satisfaction drivers​ Speechlog AI Analytics provides real actionable insights that can change the way you operate​​ Customer Insights Analyze every interaction to reveal hidden patterns, customer sentiment, and key drivers behind customer satisfaction​ Agents Performance Identify issues and areas where agents need to uplift their skills, allowing for better improvement planning​ Pattern Analysis Identify trends and reasons of calls to help you tailor customer responses and improve service strategies Compliance Detect breaches and risks and ensure that all interactions align with standards and requirements​

Spellit

Spellit is sales performance software for companies that sell through conversations. We give you a weekly plan with the next best actions to save your deals. - Improve sales performance - Understand your customers - Train the team before they sell - Speed up execution after meetings Fix and improve your sales calls, meetings and demos, understand your clients better, see what to write and how it could have been said better, onboard new hires fast and assign improvement tasks automatically — all to grow revenue. Backed by evidence and quotes. FOUR PRODUCTS, ONE REVENUE GROWTH SYSTEM — Spellit Actions - grow your sales. Weekly coaching plan: what to fix in sales conversations, which deals to win back, and exactly how. — Spellit ClientTruth - understand your customers. Automatic segmentation, customer fears, pains, motives, why they buy. — Spellit Academy - fast onboarding for new hires. Training, tests, and conversation practice with an AI-customer simulator. — Spellit Notes - speed up decisions. Summaries of offline or online meetings, a list of unresolved questions, tasks with owners and due dates, in any language, shared by link. And everywhere there's an Ask AI button: ask the agent anything about your data. HOW IT WORKS Start immediately. Spellit Notes: connect your Google Calendar and a bot joins your Zoom, Google Meet or Microsoft Teams meetings. You can also upload a meeting recording, or start recording your voice or a meeting right away. You get a summary and every task from the conversation, ready to share by link. Spellit Academy: upload your sales materials, get an automatically built training course, and start onboarding your sales reps. Go live in a week. For Spellit Actions and Spellit ClientTruth, connect your CRM (HubSpot, Pipedrive, Kommo), use our API for an easy one-day integration, or just hand us your conversations. Spellit does the rest automatically. We score conversations with personalized AI, tuned to your industry, your business and your own sales methodology. We run 114+ data transformations on every conversation. You get what to fix in sales conversations, which deals to win back, client segments, fears, pains and motives. Backed by evidence and quotes. All of it comes together in next week's action plan for each sales rep, to grow revenue as effectively as possible. We improve your key sales metrics: next steps scheduled, deals saved, win rate and average deal size, and we speed up onboarding and execution.

SpikedAI

SpikedAI is a Digital Twin platform built for knowledge workers who operate in live customer conversations, sellers, customer success teams, deal strategists, technical sellers, and revenue operations leaders. Rather than reviewing a conversation after it happens, SpikedAI's Digital Twin enters the conversation with the person, in real time: prepared with account history and context before the meeting starts, active during the exchange to surface answers and next-best actions, and responsible for the follow-up work once the conversation ends. The platform is organized around a Digital Twin architecture built from six coordinated agents, a Conversation Agent, Knowledge Agent, Meeting Prep Agent, Deal Simulator, Proposal Agent, and Reasoning Agent, that work together rather than as separate point tools. Before a meeting, the Digital Twin compiles a Know Your Customer (KYC) briefing from CRM records, past conversations, and account history, so the user starts each conversation without manual prep. During the conversation, it tracks the discussion live across Zoom, Microsoft Teams, Google Meet, and in-person meetings, surfacing verified answers, buying signals, objections, and competitive context as they come up — sourced from the company's own knowledge base rather than general AI knowledge. After the conversation, it automatically turns decisions into CRM updates, proposals, and follow-up content, syncing bi-directionally with the CRM rather than requiring manual entry. A Simulator lets users rehearse difficult conversations, discovery calls, objection handling, competitive situations, before they happen, with the Digital Twin playing the counterpart. Every interaction the Digital Twin observes feeds back into its own model of the account and the user, so its guidance is intended to improve over time. SpikedAI is designed to sit alongside the CRM rather than replace it: the CRM remains the system of record, while SpikedAI functions as the system of engagement and execution. The company, headquartered in Palo Alto, California, is a member of the NVIDIA Inception program and runs on Google Cloud infrastructure.

Talkmap

Tethr

Tovel AI Smart Card

Your AI follow-up assistant for calls, meetings, and in-person conversations Tovel captures your calls and meetings, then turns them into action items, CRM records, and calendar events. No bot joins your call.

TrailerCast

TrailerCast is the buyer-facing layer for SMB sales teams. Built specifically for sales teams under 50 reps who need conversation intelligence without the enterprise price tag, TrailerCast records and transcribes every sales call, generates AI-powered summaries and follow-ups, and creates branded Buyer Spaces — interactive deal rooms that buyers actually open and engage with throughout the deal cycle. Where traditional conversation intelligence platforms focus on internal coaching and call review, TrailerCast extends the value of every recorded conversation outward — turning sales calls into buyer-facing assets through cloned voice recaps, Mutual Action Plans, and shareable Buyer Spaces that surface engagement signals directly to your reps and CRM. Key features include: AI call recording and summarization, Buyer Spaces (deal rooms), cloned voice recaps, Mutual Action Plans, deal analytics and engagement signals, and native integrations with HubSpot and Salesforce. Designed for the SMB sales motion — fast onboarding, transparent pricing, and a product that pays for itself within the first month of use.

Tricall

Trutalk

Trutalk is a browser-based platform for meaningful dialogue through structured, prompt-based rituals. Accessible without downloads, it offers ten ritual modes with over 150 prompts progressing from light to deep topics. Users choose a mode and group size, from solo to seven participants, engaging with full-screen prompts in a distraction-free environment. Five modes, including Go Deeper and Shuffle, are free, while premium modes like Date Nights and Team Connect require a subscription. Free accounts save up to 25 prompts for later use. Built on peer-reviewed research, Trutalk’s mobile-first design ensures seamless functionality, delivering prompts one at a time to foster authentic conversations.

Twilio Voice Intelligence

Turn customer calls into actionable data insights with machine learning