---
title: Scanbiz Reviews
meta_title: 'Scanbiz Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Scanbiz works for a business like yours.
date_modified: '2026-08-19'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Scanbiz Reviews
**Vendor:** Audioliz  
**Category:** [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention)
## About Scanbiz
Scanbiz is AI-powered software that monitors customer communications, analyzing calls and emails to identify critical business signals in real time. It integrates with phone systems and email accounts to detect moments requiring immediate attention, enabling teams to address customer needs proactively. The software features five alert categories: Unhappy customer alerts detect dissatisfaction through tone analysis and negative keywords. Unresolved call alerts flag conversations lacking closure or next steps. Sales opportunity alerts identify buying signals and competitor mentions. Billing issue alerts highlight invoice disputes and payment refusals. Churn risk alerts anticipate customer departures by recognizing weak signals like cancellation mentions. Alerts are delivered via email notifications and a centralized dashboard, with contextual details and direct access to conversations. Teams can customize detection sensitivity and parameters to suit their business needs.






- [View Scanbiz pricing details and edition comparison](https://www.g2.com/products/scanbiz/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-26+05%3A35%3A42+-0500&secure%5Bsession_id%5D=bd88085d-fbf9-427a-8229-09dc7563fbe6&secure%5Btoken%5D=00a0fc81b8fc4fc4b12b668ef6c6bc663019766ab61560a44bc8d8d4d478abcd&format=llm_user)

## Scanbiz Features
**Call Analytics**
- Call Recording
- Machine Learning
- Call Analysis
- Lead Qualification
- Trend Analysis
- Real-Time Data
- AI/Machine Learning

**Platform**
- Health Score
- Customer Profiles
- Notifications
- NPS of Customers

**Artificial Intelligence - Conversation Intelligence**
- Customer Scoring
- Speech-to-Text
- Sentiment Analysis

**Predictions**
- Service Quality Assurance
- Predictive Analytics
- Revenue Impact
- Artificial Intelligence
- Sentiment
- Retention
- Behavior Analytics
- Usage Tracking/Analytics

**Generative AI**
- AI Text Summarization
- Generative AI

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Additional Functionality**
- Loyalty Program
- AI Copilot
- Campaign Personalization
- Personalization
- Email Campaign Management
- A/B Testing
- Knowledge Base Management
- Renewal Management
- Performance Metrics
- Workflow Management
- Behavioral Targeting
- Customer Engagement
- Sentiment Analysis
- Engagement Tracking
- Task Management
- Feedback Management
- Behavior Tracking
- Retention Tracking
- Support Ticket Management
- User Onboarding
- Lifecycle Management
- Customer Surveys
- Campaign Management
- Real-time Alerts
- Customer Journey Mapping
- Cancellation Management
- Third-Party Integrations
- Review Monitoring
- Customer Data Management
- Referral Tracking
- Customer Communication
- Churn Management
- Marketing Automation
- Referral Management
- Customer Segmentation
- Messaging
- Workflow Automation

**Agentic AI - Conversation Intelligence**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Forecasting

**Additional Functionality**
- Performance Metrics
- Keyword Filtering
- Natural Language Processing
- For Contact Centers
- Reporting & Statistics
- Call Tracking
- Alerts/Notifications
- AI Copilot
- Automatic Transcription
- Playbooks
- Employee Coaching Tools
- Text Mining
- Trend/Problem Indicators
- Notes Management
- Retention Tracking
- Feedback Management
- Recommendations
- Dashboard
- Multi-Channel Communication
- Access Controls/Permissions
- Compliance Tracking
- API
- Rules-Based Workflow
- Intent Recognition
- Tagging
- Collaboration Tools
- Prioritization

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