# Top Free Contact Center Workforce Software - Page 2 ## How Many Contact Center Workforce Software Products Does G2 Track? **Total Products under this Category:** 98 ### Category Stats (Jul 2026) - **Average Rating:** 4.22/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** QStory (+1.85%) - Among all products in this category, QStory recorded the largest rating increase compared to last month _Last updated: July 31, 2026_ ## How Does G2 Rank Contact Center Workforce Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 24,000+ Authentic Reviews - 98+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Contact Center Workforce Software ![G2 Grid® for Contact Center Workforce Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center-workforce/grids.png?focus%5B%5D=5494&focus%5B%5D=9132&focus%5B%5D=4215&focus%5B%5D=348&focus%5B%5D=16976&focus%5B%5D=37283&focus%5B%5D=5511&focus%5B%5D=1342579) Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Calabrio ONE, Genesys Cloud CX, Five9 Intelligent Cloud Contact Center Platform, Verint Workforce Management, RingCentral Contact Center, Talkdesk, and RingCX. Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center-workforce/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=calabrio-one&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=verint-workforce-management&focus%5B%5D=ringcentral-contact-center&focus%5B%5D=talkdesk&focus%5B%5D=ringcx) **Sponsored** ### SuccessKPI An AI-powered operating system for high-performing contact centers that delivers insights, action and automation. Complete BI reporting, AI-powered Quality Management, WFM, speech and text analytics, agent automation, and more. - Unified visibility and control: See what’s happening across channels, teams, systems, and workflows in one place, so nothing important is hidden and nothing critical is left unmanaged. - Insight that leads directly to action: Move beyond dashboards and reports to insights that tell you what to do next, who should do it, and where to focus to improve outcomes. - Tools to improve people and processes at scale: Identify coaching opportunities, process breakdowns, and automation candidates across thousands of agents without adding manual effort. - Built for enterprise complexity and regulation: Designed to work inside large, regulated environments with the security, governance, and flexibility enterprise teams require. Rather than monitoring 3-5% of sampled calls, SuccessKPI allows you to monitor 100% of customer contacts allowing companies to catch problems, identify upsell opportunities, and reduce agent churn. Our customers report an average of 10% improvement in NPS. Business Intelligence: Unify CX & EX data across every channel and tool into a single, secure foundation. Measure and improve your customer experience with BI for contact centers. Speech and Text Analytics: Surface real-time insights, anomalies, and signals from every customer interaction with AI-powered speech, text and sentiment analysis. Real-Time Agent & Supervisor Assist: Deliver next-best actions and guidance to agents, and empower supervisors with powerful real-time capabilities. Quality Monitoring: Save time, improve agent performance, and mitigate compliance risks by modernizing your quality management. Supercharge your experience with AI-powered evaluations and scoring. Workforce Management: Forecast interactions, automatically generate schedules, and gain the ability to monitor in real-time giving insight to everyone from the agent to the supervisor. Playbook Builder: Bring powerful AI to life in the most flexible and robust action platform available for contact centers. Put insights to action instantly and achieve better outcomes. Last-Mile Connectivity: Detect, act, and automate resolution of last-mile connectivity issues before they escalate. Keep a pulse on tech problems that plague remote agents such as desktop, network, and headset issues that create bad CX from what should have been successful interactions. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=54&secure%5Bchosen_at%5D=2026-07-31T17%3A04%3A19Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=126944&secure%5Bresource_id%5D=54&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center-workforce%2Ffree%3Fpage%3D2&secure%5Btoken%5D=c7f94f3c1ad93ed17a30661610d8cbef77e801d3a5cd917667e367e5880a3907&secure%5Burl%5D=https%3A%2F%2Fsuccesskpi.com%2Fsolutions&secure%5Burl_type%5D=paid_promos) ### [TCN](https://www.g2.com/products/tcn/reviews) TCN Operator is a comprehensive collection of all the best contact center tools, characterized by unrivaled productivity, omnichannel reach and seamless integrations. Founded in 1999 in St. George, Utah, TCN combines a deep understanding of the needs of contact centers with a highly affordable delivery model, ensuring immediate access to robust contact center solutions. TCN’s cloud-based platform is not only customizable to meet all of your call center needs, but it also supports billions of consumer and agent interactions each year – all while honoring a no-contract promise. Ultimately, when you utilize TCN’s AI-enhanced solutions, you can meet your customers wherever they are, enjoy a cohesive agent experience and simplify compliance. Plus, the same onboarding team will stick with you throughout your time with TCN, ensuring you always have consistent support. **Average Rating:** 4.5/5.0 **Total Reviews:** 5 #### How Do G2 Users Rate TCN? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) - **Automation:** 8.3/10 (Category avg: 8.1/10) - **Performance Analysis:** 8.3/10 (Category avg: 8.3/10) - **Intraday Management:** 10.0/10 (Category avg: 8.2/10) #### Who Is the Company Behind TCN? - **Seller:** [TCN](https://www.g2.com/sellers/tcn) - **Year Founded:** 1999 - **HQ Location:** N/A - **Twitter:** @tcn 2,402 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2c093c40b52c1b0e6cf1e3865dea9b6dfe47169537e3f3e5f00210b68eae6df7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftcn-inc%2F&secure%5Burl_type%5D=linkedin_company_website) 390 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of TCN? **["Working with TCN has been game changing!!!!"](https://www.g2.com/survey_responses/tcn-review-9529783)** **Rating:** 5.0/5.0 stars _— Verified User in Financial Services_ [Read full review](https://www.g2.com/survey_responses/tcn-review-9529783) **["Utilising TCN's advantages for marketing and calling efforts"](https://www.g2.com/survey_responses/tcn-review-8408918)** **Rating:** 4.5/5.0 stars _— Sugumar G._ [Read full review](https://www.g2.com/survey_responses/tcn-review-8408918) ### [DCDial](https://www.g2.com/products/dcdial/reviews) Our cloud-based contact center solution helps companies reach millions of customers via interactive text and voice. Our highly customizable solution boasts an intuitive and user-friendly interface that allows our clients to design and deploy sophisticated communication strategies quickly and with relative ease. We help our clients boost productivity, enhance efficiency, and increase profitability by automating business processes: sales and marketing, scheduling, announcements, payment processing, and more. Based in Atlanta, Georgia. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 #### How Do G2 Users Rate DCDial? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind DCDial? - **Seller:** [DCDial](https://www.g2.com/sellers/dcdial) - **Year Founded:** 2012 - **HQ Location:** Atlanta, US - **Twitter:** @dcdialapp 3,526 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=eb03655e6f968831bb83f6a65e9d02164096e9186c9897e9763ca21b7ebbeb85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdcdialapp&secure%5Burl_type%5D=linkedin_company_website) 7 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of DCDial? **["Best dialer to speed incoming call volume"](https://www.g2.com/survey_responses/dcdial-review-4530386)** **Rating:** 5.0/5.0 stars _— Verified User in Accounting_ [Read full review](https://www.g2.com/survey_responses/dcdial-review-4530386) **["Best customer service"](https://www.g2.com/survey_responses/dcdial-review-4365663)** **Rating:** 5.0/5.0 stars _— Verified User in Financial Services_ [Read full review](https://www.g2.com/survey_responses/dcdial-review-4365663) #### What Are G2 Users Discussing About DCDial? - [What is DCDial used for?](https://www.g2.com/discussions/what-is-dcdial-used-for) ### [Diabolocom](https://www.g2.com/products/diabolocom/reviews) Diabolocom is a leading European provider of AI-first cloud contact center and customer experience solutions. Our platform helps organizations manage omnichannel customer interactions at scale while improving service quality, agent productivity, and operational efficiency. Built on proprietary AI technologies, native telecom infrastructure, and advanced CRM integrations, Diabolocom helps customer service and sales teams deliver faster, smarter, and more personalized interactions. Our all-in-one platform supports inbound and outbound communications, high-volume call management, auto-dialing, workflow automation, real-time monitoring, and AI-powered assistance for agents and supervisors. It helps teams manage every customer interaction more efficiently, from first contact to final resolution. Diabolocom provides the essential features businesses need to manage customer interactions effectively, while continuously innovating with sovereign AI solutions designed for customer service and sales teams. Our AI-powered solutions include: - Interactive Virtual Agent, - Agent Assist, - Augmented Quality Monitoring. Interactive Virtual Agent helps businesses provide 24/7 customer support. It answers customer requests automatically and can be configured easily through Diabolocom’s interface. When human assistance is needed, the interaction can be transferred smoothly to an agent. Agent Assist supports agents in real time during customer conversations. It combines conversation analytics, automated call summaries, next-best-action recommendations, form completion, knowledge base access, and automated workflows. This helps agents save time, reduce manual work, and provide more accurate answers. Augmented Quality Monitoring helps supervisors evaluate customer interactions at scale. With AI, teams can review far more calls than would be possible manually. They can identify coaching opportunities, detect quality trends, and monitor performance through clear dashboards. Together, these capabilities help businesses automate repetitive tasks, improve quality management, strengthen customer engagement, and make faster, data-driven decisions. Diabolocom’s innovation has been recognized by Frost & Sullivan with the 2024 Product Leadership Award and the 2026 European Technology Innovation Leadership Award. For over 20 years, Diabolocom has supported more than 400 clients and now operates in over 60 countries, with 175+ employees across 8 global offices. **Average Rating:** 4.3/5.0 **Total Reviews:** 31 #### How Do G2 Users Rate Diabolocom? - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.8/10) #### Who Is the Company Behind Diabolocom? - **Seller:** [Diabolocom](https://www.g2.com/sellers/diabolocom) - **Company Website:** www.diabolocom.com - **Year Founded:** 2005 - **HQ Location:** Paris, FR - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=46fd61cc87510788779b3b660192ed8a0a06b2608487a6d3bd2ea048b0259209&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdiabolocom%2F&secure%5Burl_type%5D=linkedin_company_website) 178 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Consumer Services - **Company Size:** 60% Medium, 29% Small #### What Do G2 Reviewers Say About Diabolocom? _AI-generated summary from verified user reviews_ ##### Pros - Users find Diabolocom's **ease of use** exceptional, facilitating quick adaptation and seamless integration into their workflows. - Users praise the **exceptionally responsive customer support** of Diabolocom, ensuring smooth implementation and valuable guidance. - Users commend Diabolocom's **customization options** , allowing seamless integration and tailored solutions that enhance efficiency. - Users commend the **easy implementation** of Diabolocom, benefiting from swift deployment and responsive customer support. - Users commend Diabolocom for its **efficiency** in managing multichannel communication, significantly enhancing productivity and user experience. ##### Cons - Users find the **missing features** in Diabolocom, particularly in integration and basic functionalities, quite limiting. - Users find it challenging to reach **customer service support** , which hinders their ability to optimize workflows effectively. - Users often experience **delays up to 30 minutes** during updates, disrupting workflow and causing frustration. - Users find Diabolocom's **rigid pre-configured workflows** limiting, hindering customization and affecting efficiency in processes. - Users find the **limited customization** of Diabolocom restricts adapting workflows to their specific customer service needs. #### What Are Recent G2 Reviews of Diabolocom? **["Reliable Dialer with Powerful Workflows and Minimal Downtime"](https://www.g2.com/survey_responses/diabolocom-review-13130328)** **Rating:** 4.5/5.0 stars _— Martin F._ [Read full review](https://www.g2.com/survey_responses/diabolocom-review-13130328) **["Easy to Use, Great Support, Limited Workflows"](https://www.g2.com/survey_responses/diabolocom-review-13130309)** **Rating:** 4.5/5.0 stars _— albane l._ [Read full review](https://www.g2.com/survey_responses/diabolocom-review-13130309) ### [FLOW](https://www.g2.com/products/intellicus-technologies-flow/reviews) Intellicus Flow, the new age WFM solution, brings the best of AutoML, AI and Cloud technologies to omni-channel forecasting, planning and optimizing workforces. With Flow, match the right agent with right skills at right time for every customer interaction. At Intellicus, we understand that BPMs today need a modern WFM solution to keep pace with rapidly changing customer expectations. Flow is a modern WFM solution that has the flexibility and power to turn challenges into fuel for growth and helps BPMs balance profitability with the customer demand for rich experience on multiple channels. Wherever your data lives and whichever system you choose to use, gain visibility across multiple locations and sources for actionable insights. Forecast and plan quickly and accurately to maximize productivity by infusing your contact center with AutoML. Flow helps BPMs plan overcome real-world complexities so that they never have to face a crisis. With ML, plan the right number and type of shifts to control leakages without the tedious manual work. Offload the administrative tasks of rostering and scheduling to Flow and be free to care for your customers. Get the insights you need, when you need them and how you need them to surpass every KPI. Ready to Flow into the future of WFM? Write to marketing@intellicus.com today. #### Who Is the Company Behind FLOW? - **Seller:** [Intellicus Technologies](https://www.g2.com/sellers/intellicus-technologies) - **Year Founded:** 2004 - **HQ Location:** Los Gatos, CA - **Twitter:** @Intellicus 277 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fc07f0f0ad8078ef7bf3668fb492fde78637e65e9a468217a08fcf623e67cc5e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fintellicus-technologies&secure%5Burl_type%5D=linkedin_company_website) 241 employees on LinkedIn® ### [MiaRec](https://www.g2.com/products/miarec/reviews) MiaRec is an AI-native conversation intelligence platform that helps contact centers turn customer interactions into actionable business insights. It supports organizations in improving customer experience, reducing churn, and identifying revenue opportunities—without requiring complex analytics tools or dedicated data teams. With fully automated QA, survey-free CX metrics such as CSAT and NPS, and flexible customization through its Prompt Designer, MiaRec provides the visibility and control needed to optimize performance at scale. Headquartered in Silicon Valley, MiaRec supports over 500 organizations across healthcare, insurance, financial services, retail, and other customer-focused industries. Key Features: Auto QA Customer Experience Insights Sales & Revenue Insights Auto Follow-Ups & Workflow Automation AI Prompt Designer Learn more at www.miarec.com **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### Who Is the Company Behind MiaRec? - **Seller:** [MiaRec](https://www.g2.com/sellers/miarec) - **Year Founded:** 2013 - **HQ Location:** Campbell, US - **Twitter:** @MiaRecInc - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1fbd336eed9aceec394b31ccb3b110cba44b1f7e28bacba33f2c9616f7c938c0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmiarec%2F&secure%5Burl_type%5D=linkedin_company_website) 19 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Large #### What Are Recent G2 Reviews of MiaRec? **["MiaRec is a automated QA for contact centers.."](https://www.g2.com/survey_responses/miarec-review-9506894)** **Rating:** 5.0/5.0 stars _— Farrok S._ [Read full review](https://www.g2.com/survey_responses/miarec-review-9506894) ### [ViaDialog](https://www.g2.com/products/viadialog-viadialog/reviews) Viadialog: AI‑Powered Customer Service Platform for Omnichannel Excellence Viadialog is a sophisticated, cloud‑native customer interaction management suite powered by artificial intelligence. Designed for contact centers, customer support teams, and sales operations, it centralizes calls, emails, live chat, SMS, video, social media, and more into a unified interface—creating an efficient omnichannel customer experience viadialog.com Trusted by over 150 companies and boasting a 4.7/5 satisfaction score across 200+ reviews, Viadialog delivers both scalability and reliability 🛠️ Core Modules ViaFlow (Omnichannel): Centralizes all customer communications in a single, intuitive platform ViaSpeech (Conversational AI): Employs natural language processing to modernize voice interactions viadialog.com ViaSay / ViaBot (AI Chatbots): Deploys voice and text chatbots quickly to handle routine queries, available both in English and French ViaBrain (Analytics): Captures interaction data for sentiment analysis, transcription, and insight generation ViaLeads (Outbound Campaigns): Powers smarter, AI-augmented outbound calling ViaEngine (CCaaS API platform): Enables custom integration via APIs 🤖 AI‑Driven Enhancements Viadialog’s platform integrates AI enhancements designed to elevate agent performance and customer satisfaction: Workflows: Automated transcription, summarization, sentiment detection, and issue recognition across channels Agent Assist: Provides real-time, AI‑powered support during complex interactions Quality Monitoring: Intelligent, automated supervision to ensure consistent performance and boost sales 🤝 Who It’s For From ambitious startups to enterprise-level organizations, Viadialog is tailored to benefit: Contact centers After‑sales and support teams Sales and telemarketing units Organizations seeking to optimize costs, scale communication, or unlock AI‑driven insights 🌟 Why Choose Viadialog? Viadialog offers a robust, future‑ready customer service ecosystem: All‑in‑one platform across channels High‑impact AI modules for enhanced workflows and agent support Proven outcomes in efficiency and satisfaction Scalable, secure, compliant architecture backed by expert support **Average Rating:** 5.0/5.0 **Total Reviews:** 2 #### How Do G2 Users Rate ViaDialog? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind ViaDialog? - **Seller:** [ViaDialog](https://www.g2.com/sellers/viadialog) - **Year Founded:** 2012 - **HQ Location:** Paris, FR - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4bab8765a7cdc05bbc6164e4c6026dcbb32b6abec0465aaf1fb7e5365efe4d1e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fviadialog%2F&secure%5Burl_type%5D=linkedin_company_website) 58 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Do G2 Reviewers Say About ViaDialog? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **omnichannel hub for customer interactions** in ViaDialog, enhancing communication efficiency and engagement. ##### Cons - Users express concerns about **update issues** , highlighting the necessity for the product to stay current with the latest versions. #### What Are Recent G2 Reviews of ViaDialog? **["The 1st intelligent and codable platform for customer interactions"](https://www.g2.com/survey_responses/viadialog-review-8508190)** **Rating:** 5.0/5.0 stars _— Sandeep N._ [Read full review](https://www.g2.com/survey_responses/viadialog-review-8508190) **["A reliable and constantly evolving telephony solution"](https://www.g2.com/survey_responses/viadialog-review-10685236)** **Rating:** 5.0/5.0 stars _— David C._ [Read full review](https://www.g2.com/survey_responses/viadialog-review-10685236) - [‹ Prev‹ Prev](/categories/contact-center-workforce/free?order=g2_score#product-list) - [1](/categories/contact-center-workforce/free?order=g2_score#product-list) - 2 - Next ›Next › Spotlight Categories [Media Monitoring Software](https://www.g2.com/categories/media-monitoring) [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation) [Zero Trust Networking Software](https://www.g2.com/categories/zero-trust-networking) [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant) [Identity Verification Software](https://www.g2.com/categories/identity-verification) Similar Categories - [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci) - [Contact Center](/categories/contact-center) - [Contact Center AI Observability](/categories/contact-center-ai-observability) - [Contact Center Knowledge Base](/categories/contact-center-knowledge-base) - [Contact Center Quality Assurance](/categories/contact-center-quality-assurance) - [Speech Analytics](/categories/speech-analytics) [Browse Contact Center Workforce Themes](/categories/contact-center-workforce/themes)