# Best Complaint Management Software - Page 3

## How Many Complaint Management Software Products Does G2 Track?

**Total Products under this Category:** 54

### Category Stats (Aug 2026)

- **Average Rating:** 4.43/5 (↑0.02 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** BoldDesk (+0.33%) - Among all products in this category, BoldDesk recorded the largest rating increase compared to last month

_Last updated: August 06, 2026_

## How Does G2 Rank Complaint Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 34,700+ Authentic Reviews
- 54+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Complaint Management Software
 ![G2 Grid® for Complaint Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/complaint-management/grids.png?focus%5B%5D=5494&focus%5B%5D=574&focus%5B%5D=2743&focus%5B%5D=748&focus%5B%5D=55256&focus%5B%5D=37283&focus%5B%5D=152114&focus%5B%5D=1180190)

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zendesk for Customer Service, Zoho Desk, Freshdesk, ServiceNow Customer Service Management, RingCentral Contact Center, FaceUp, and BoldDesk.

Underlying data: [Grid® JSON](https://www.g2.com/categories/complaint-management/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=freshdesk&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=ringcentral-contact-center&focus%5B%5D=faceup&focus%5B%5D=bolddesk)

**Sponsored**

### FaceUp

FaceUp is a reporting & case management platform built for compliance and risk leaders who need clarity, control, and defensible processes. Trusted by 3,500+ organizations in 70+ countries, FaceUp centralizes anonymous reporting, investigations, and risk analytics into one secure system, giving compliance teams full visibility from intake to resolution. Every report is supported by a complete audit trail, and access control permissions to meet regulatory requirements and protect the organization. Whether managing multi-country operations or complex internal investigations, FaceUp enables consistent global standards with local execution. ISO 27001 certified and fully GDPR compliant, FaceUp delivers enterprise-grade security with end-to-end encryption and two-factor authentication. Beyond intake, FaceUp transforms reports into insight. Real-time dashboards surface trends, recurring risks, and systemic issues by allowing leadership to act early, reduce exposure, and protect reputation. If you are responsible for compliance oversight, regulatory readiness, and internal risk mitigation, FaceUp provides the structure and visibility to do it confidently.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1892&secure%5Bchosen_at%5D=2026-08-15T08%3A10%3A25Z&secure%5Bdisplayable_resource_id%5D=1892&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1892&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=152114&secure%5Bresource_id%5D=1892&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcomplaint-management%3Fpage%3D3&secure%5Btoken%5D=a69ff5cedf8aad0e9c74bde19cb819b6277018905045efd832792389540cdbe9&secure%5Burl%5D=https%3A%2F%2Fwww.faceup.com%2Fen&secure%5Burl_type%5D=book_demo)

### [E-Service](https://www.g2.com/products/e-service/reviews)

Deliver Efficient Customer Service. Increase Customer Loyalty. Improve Internal Procedures. Share Information. Understand Your Business.

**Average Rating:** 4.2/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate E-Service?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10)
- **All-Employee Access:** 7.5/10 (Category avg: 8.8/10)
- **Priority Case Alerts:** 7.5/10 (Category avg: 8.5/10)
- **Two-Way Communication:** 9.2/10 (Category avg: 8.5/10)

#### Who Is the Company Behind E-Service?

- **Seller:** [Computer Frontline Consultancy Service](https://www.g2.com/sellers/computer-frontline-consultancy-service)
- **Year Founded:** 2000
- **HQ Location:** Noida, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d58ad3ade00253281ce7423bc672d1080980262713f019952ffd3a80ea5d2855&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcfcsindia&secure%5Burl_type%5D=linkedin_company_website)  
24 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Large

#### What Are Recent G2 Reviews of E-Service?

**["Customer service platform"](https://www.g2.com/survey_responses/e-service-review-4964287)**

**Rating:** 4.5/5.0 stars

_— Fadi K._

[Read full review](https://www.g2.com/survey_responses/e-service-review-4964287)

**["Reliable usage of eservice"](https://www.g2.com/survey_responses/e-service-review-5239645)**

**Rating:** 4.5/5.0 stars

_— Megha P._

[Read full review](https://www.g2.com/survey_responses/e-service-review-5239645)

#### What Are G2 Users Discussing About E-Service?

- [What is E-Service used for?](https://www.g2.com/discussions/what-is-e-service-used-for)

### [Everest 7 Complaint Management Software](https://www.g2.com/products/everest-7-complaint-management-software/reviews)

Everest Complaint Management System is an effective resource for building customer relationships by engaging with your customers and providing timely responses to customer feedback. Flexible workflow, built-in correspondence and extensive reporting are among the many features that will streamline your business.

**Average Rating:** 4.3/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Everest 7 Complaint Management Software?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10)
- **All-Employee Access:** 10.0/10 (Category avg: 8.8/10)
- **Priority Case Alerts:** 10.0/10 (Category avg: 8.5/10)
- **Two-Way Communication:** 10.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Everest 7 Complaint Management Software?

- **Seller:** [Lynk](https://www.g2.com/sellers/lynk-02a61862-5545-4269-b7b8-920f73d2edb4)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8d50e415260a663f8a7dedd3ce67c87eade7f8615c1511747c26ceb90ede593d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flynk-software%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 33% Medium

#### What Are Recent G2 Reviews of Everest 7 Complaint Management Software?

**["Complaint Solutions Made Easy!"](https://www.g2.com/survey_responses/everest-7-complaint-management-software-review-7490207)**

**Rating:** 5.0/5.0 stars

_— Trey W._

[Read full review](https://www.g2.com/survey_responses/everest-7-complaint-management-software-review-7490207)

**["Absolutely amazing tool to use"](https://www.g2.com/survey_responses/everest-7-complaint-management-software-review-7508895)**

**Rating:** 5.0/5.0 stars

_— Carlos V._

[Read full review](https://www.g2.com/survey_responses/everest-7-complaint-management-software-review-7508895)

### [Resolve Software Group](https://www.g2.com/products/resolve-software-group/reviews)

Resolve Software Group offers a comprehensive Enterprise Case Management Software designed to streamline and enhance organizational processes. Their flagship product, Resolve Enterprise, is a multi-channel, collaborative platform that enables users to work seamlessly from any location, at any time, and on any device. This flexibility ensures that businesses can effectively manage cases, complaints, and customer interactions without being confined to a specific environment. Key Features and Functionality: - Multi-Channel Access: Utilize various user interfaces, including Resolve Web Client, Web Forms, and Web Portal, to capture and manage information from multiple mediums. - Dynamic Case Management: Tailor workflows to fit unique business needs, ensuring that processes are adaptable and efficient. - Comprehensive Data Management: Establish and manage complex relationships between data elements, facilitating in-depth analysis and reporting. - Customer Relationship Management (CRM: Access complete customer and complaint histories swiftly, aiding in effective case resolution. - Robust Reporting and Analytics: Generate insightful reports to monitor performance and identify areas for improvement. - Secure Document Management: Safeguard all case-related documents, ensuring confidentiality and compliance. Primary Value and Solutions Provided: Resolve Enterprise addresses the challenges organizations face in managing complex case processes and customer interactions. By unifying case and complaint management, the software enables businesses to make informed, timely, and intelligent decisions. It enhances customer interactions, accelerates case resolutions, and provides valuable insights into areas for improvement, ultimately leading to a superior customer experience. Additionally, the platform's adaptability ensures that organizations can remain agile in a constantly evolving regulatory environment.

**Average Rating:** 3.8/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Resolve Software Group?

- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 8.9/10)
- **All-Employee Access:** 10.0/10 (Category avg: 8.8/10)
- **Priority Case Alerts:** 6.7/10 (Category avg: 8.5/10)
- **Two-Way Communication:** 6.7/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Resolve Software Group?

- **Seller:** [Resolve Software Group](https://www.g2.com/sellers/resolve-software-group)
- **Year Founded:** 1994
- **HQ Location:** Box Hill, AU
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f08a287938dfe956e8e8b1bfd30afe390bcf5884dcb6d9cfa45458adeaae43a2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fresolve-software%2F&secure%5Burl_type%5D=linkedin_company_website)  
54 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Small

#### What Are Recent G2 Reviews of Resolve Software Group?

**["They provide some good customized software's that are capable of catering all needs"](https://www.g2.com/survey_responses/resolve-software-group-review-5335567)**

**Rating:** 4.5/5.0 stars

_— shailendra s._

[Read full review](https://www.g2.com/survey_responses/resolve-software-group-review-5335567)

#### What Are G2 Users Discussing About Resolve Software Group?

- [What is Resolve Software Group used for?](https://www.g2.com/discussions/what-is-resolve-software-group-used-for)

### [Ajust](https://www.g2.com/products/ajust/reviews)

Ajust is an Australian platform dedicated to streamlining the complaint resolution process between consumers and businesses. By leveraging artificial intelligence, Ajust enables users to articulate their grievances effectively and ensures these complaints are promptly directed to the appropriate business channels. This approach significantly reduces the time and effort traditionally associated with resolving consumer issues. Key Features and Functionality: - AI-Powered Complaint Drafting: Users provide details of their issue, and Ajust's AI crafts a clear and professional complaint to be sent to the business. - Direct Submission to Businesses: Complaints are instantly delivered to the relevant department within the business, ensuring timely attention. - Guided Resolution Process: Ajust assists users through each step, from drafting the complaint to exploring further actions if the initial response is unsatisfactory. - Broad Business Coverage: The platform supports complaints against a wide range of Australian businesses, including major banks, telecommunications providers, energy companies, airlines, and retailers. Primary Value and User Solutions: Ajust addresses the common frustrations consumers face when dealing with business complaints, such as prolonged wait times and unclear communication channels. By automating and simplifying the complaint process, Ajust empowers users to have their voices heard efficiently, leading to faster resolutions and improved customer satisfaction. The platform's independence from the businesses it lists ensures unbiased support, prioritizing consumer interests throughout the resolution journey.

**Average Rating:** 4.8/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Ajust?

- **All-Employee Access:** 10.0/10 (Category avg: 8.8/10)
- **Priority Case Alerts:** 9.2/10 (Category avg: 8.5/10)
- **Two-Way Communication:** 9.2/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Ajust?

- **Seller:** [Ajust](https://www.g2.com/sellers/ajust)
- **Year Founded:** 2022
- **HQ Location:** Sydney, AU
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=267d7764142d43f250bddbffd15e89953537a852ab09aca5f6e8b1e8e1380eeb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fajust-company%2F&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Large, 50% Small

#### What Are Recent G2 Reviews of Ajust?

**["Best Complaints resolver tool for our organization"](https://www.g2.com/survey_responses/ajust-review-9940714)**

**Rating:** 4.5/5.0 stars

_— Abhishek S._

[Read full review](https://www.g2.com/survey_responses/ajust-review-9940714)

**["Take the hassle out of customer compaints"](https://www.g2.com/survey_responses/ajust-review-9952396)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/ajust-review-9952396)

### [Enterprise Complaints Management](https://www.g2.com/products/enterprise-complaints-management/reviews)

Complaints Management enables the effective development and more profitable relationships with the customers.

**Average Rating:** 3.8/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Enterprise Complaints Management?

- **All-Employee Access:** 3.3/10 (Category avg: 8.8/10)
- **Priority Case Alerts:** 5.0/10 (Category avg: 8.5/10)
- **Two-Way Communication:** 6.7/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Enterprise Complaints Management?

- **Seller:** [Equiniti](https://www.g2.com/sellers/equiniti)
- **Year Founded:** 1988
- **HQ Location:** New York, USA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2bba108e412b0d96fbb9d71c7adc6bcf32b6a1ac28f6deaad546d149ed40a2d1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fequiniti%2F&secure%5Burl_type%5D=linkedin_company_website)  
5,729 employees on LinkedIn®
- **Ownership:** LSE:EQN
- **Total Revenue (USD mm):** $529

#### Who Uses This Product?

- **Company Size:** 50% Small, 50% Medium

#### What Are Recent G2 Reviews of Enterprise Complaints Management?

**["Best way to manage customer service needs of the organization"](https://www.g2.com/survey_responses/enterprise-complaints-management-review-5237240)**

**Rating:** 4.0/5.0 stars

_— Vivek Kumar M._

[Read full review](https://www.g2.com/survey_responses/enterprise-complaints-management-review-5237240)

#### What Are G2 Users Discussing About Enterprise Complaints Management?

- [What is Enterprise Complaints Management used for?](https://www.g2.com/discussions/what-is-enterprise-complaints-management-used-for)

### [Workpro Complaints Management System](https://www.g2.com/products/workpro-complaints-management-system/reviews)

Workpro complaints management software enables you to record, manage and report on all complaints and in one easy-to-use system. Workflow tools guide users through the correct procedure, improving service and productivity, while comprehensive dashboards and reporting functionality improve management visibility and root cause analysis. Workpro comes ready to go with a configurable complaints process including complaint and FOI/SAR case types. Cloud or on-premise hosting available. Workpro is developed by CAS Ltd, an employee-owned technology company. We specialise in case management systems for complaints handling, HR/employee relations cases and other regulated casework. With over 18 years’ experience, our trusted Workpro case management software is used by public and private sector organisations worldwide.

**Average Rating:** 4.0/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Workpro Complaints Management System?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10)
- **All-Employee Access:** 8.3/10 (Category avg: 8.8/10)
- **Priority Case Alerts:** 8.3/10 (Category avg: 8.5/10)
- **Two-Way Communication:** 6.7/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Workpro Complaints Management System?

- **Seller:** [Workpro](https://www.g2.com/sellers/workpro)
- **Year Founded:** 1969
- **HQ Location:** Edinburgh, GB
- **Twitter:** @WorkproUK  
244 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=467559a7466ea923aac889ac6dda09315e9ca30d27bfabbca315ca0f3ceaef1a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcomputer-application-services-ltd%2F&secure%5Burl_type%5D=linkedin_company_website)  
34 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Large, 50% Small

#### What Are Recent G2 Reviews of Workpro Complaints Management System?

**["Very easy to use."](https://www.g2.com/survey_responses/workpro-complaints-management-system-review-4982667)**

**Rating:** 4.0/5.0 stars

_— Michael f._

[Read full review](https://www.g2.com/survey_responses/workpro-complaints-management-system-review-4982667)

**["Workpro satisfied"](https://www.g2.com/survey_responses/workpro-complaints-management-system-review-5235575)**

**Rating:** 4.0/5.0 stars

_— scott w._

[Read full review](https://www.g2.com/survey_responses/workpro-complaints-management-system-review-5235575)

#### What Are G2 Users Discussing About Workpro Complaints Management System?

- [What is Workpro Complaints Management System used for?](https://www.g2.com/discussions/what-is-workpro-complaints-management-system-used-for)

### [Complaints Management Software](https://www.g2.com/products/complaints-management-software/reviews)

Qualityze Complaints Management Software is an AI-powered, cloud-based solution designed to help Life Sciences and Manufacturing organizations efficiently capture, investigate, and resolve customer complaints while maintaining continuous compliance. Built natively on Salesforce, the platform provides real-time visibility, standardized workflows, and complete traceability across the entire complaints lifecycle. Qualityze enables quality and regulatory teams to log complaints, perform investigations, assess reportability, and track corrective actions within a centralized system. By automating manual processes and enforcing structured workflows, organizations can accelerate complaint resolution, reduce compliance risk, and improve customer satisfaction. The solution offers configurable workflows, automated notifications, and comprehensive reporting dashboards that provide actionable insights into complaint trends, product quality signals, and potential risk areas. This helps teams strengthen post-market surveillance, improve responsiveness, and stay audit-ready. Purpose-built for regulated environments, Qualityze Complaints Management Software supports compliance with FDA, ISO 13485, and GxP requirements while helping organizations proactively manage product quality and customer feedback.

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Complaints Management Software?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10)
- **All-Employee Access:** 8.3/10 (Category avg: 8.8/10)
- **Priority Case Alerts:** 8.3/10 (Category avg: 8.5/10)
- **Two-Way Communication:** 6.7/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Complaints Management Software?

- **Seller:** [Qualityze](https://www.g2.com/sellers/qualityze)
- **Year Founded:** 2015
- **HQ Location:** Tampa, US
- **Twitter:** @qualityze  
236 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=837706a8f4b3717a3f9ddd8bbffa149776bedfc6af9471fd0e3283b948b8a7e7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fqualityze-inc&secure%5Burl_type%5D=linkedin_company_website)  
80 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of Complaints Management Software?

**["Complaints Management Software leading solution"](https://www.g2.com/survey_responses/complaints-management-software-review-9945388)**

**Rating:** 4.0/5.0 stars

_— Putul K._

[Read full review](https://www.g2.com/survey_responses/complaints-management-software-review-9945388)

### [Complaints Management System](https://www.g2.com/products/complaints-management-system/reviews)

Complaints Management System is an affordable customer complaint management solution. It has built-in problem solving tools, corrective action management tools and root cause analysis tools.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Complaints Management System?

- **All-Employee Access:** 8.3/10 (Category avg: 8.8/10)
- **Priority Case Alerts:** 6.7/10 (Category avg: 8.5/10)
- **Two-Way Communication:** 8.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Complaints Management System?

- **Seller:** [QIT Consulting](https://www.g2.com/sellers/qit-consulting-8bf4162d-3d59-481e-8d1e-7c815939c518)
- **Year Founded:** 2002
- **HQ Location:** Norwalk, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dd4edef2fdaf23df70ddf16d0684cc054808fc483df88c7e66fafcacc8720506&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fqit-consulting-inc&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of Complaints Management System?

**["Good perspectives with Complaints Management System Software"](https://www.g2.com/survey_responses/complaints-management-system-review-9994064)**

**Rating:** 4.5/5.0 stars

_— Emily C._

[Read full review](https://www.g2.com/survey_responses/complaints-management-system-review-9994064)

### [Grievly](https://www.g2.com/products/grievly/reviews)

Grievly is an AI-powered grievance management platform built for skilled nursing facilities. It helps SNF teams intake, triage, investigate, and resolve resident and family grievances with structured workflows, deadline tracking, documentation, approvals, and compliance-ready audit trails. Grievly uses AI to surface recurring patterns, summarize complex cases, suggest next steps, and help leadership identify risk earlier across facilities.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Grievly?

- **Seller:** [Grievly AI](https://www.g2.com/sellers/grievly-ai)
- **Year Founded:** 2025
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7f64d5977e8a8e07a541324a59e802f43d19a34500163f7ab77c0bfbbfa3f9c4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgrievly&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### What Are Recent G2 Reviews of Grievly?

**["Effortless Grievance Management for Nursing Homes"](https://www.g2.com/survey_responses/grievly-review-13110670)**

**Rating:** 5.0/5.0 stars

_— Ethan N._

[Read full review](https://www.g2.com/survey_responses/grievly-review-13110670)

### [Open](https://www.g2.com/products/open-cx-open/reviews)

Open is a complete AI platform that resolves complex customer support across chat, email, telephony and WhatsApp, without replacing the helpdesk you already use. One AI engine for every channel. Train once, deploy everywhere. With 77% average automation rate across all clients, Open’s AI agents take actions and deliver results. Outcome-based pricing where you pay per resolution, not per seat. 30-day risk-free implementation with 0% enterprise churn. Trusted by the most mission-critical enterprises in the world, like MoneyGram, Mollie, TicketSwap, Booking.com, Viva and FareHarbor. YC W24 · $7M raised

**Average Rating:** 4.8/5.0

**Total Reviews:** 2

#### How Do G2 Users Rate Open?

- **All-Employee Access:** 8.3/10 (Category avg: 8.8/10)
- **Priority Case Alerts:** 8.3/10 (Category avg: 8.5/10)
- **Two-Way Communication:** 8.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Open?

- **Seller:** [Open.cx](https://www.g2.com/sellers/open-cx)
- **Year Founded:** 2025
- **HQ Location:** San Francisco, California
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8e67d0fe1281268f1a500d1aeed2223e184cc170f0b7e4d1b7ec37552ecd5358&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fopencx&secure%5Burl_type%5D=linkedin_company_website)  
26 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Open?

**["Easy to Use and Manage—Building an AI Agent Is Simple"](https://www.g2.com/survey_responses/open-review-12947749)**

**Rating:** 5.0/5.0 stars

_— Taimour H._

[Read full review](https://www.g2.com/survey_responses/open-review-12947749)

**["Great software, really useful!"](https://www.g2.com/survey_responses/open-review-10001389)**

**Rating:** 4.5/5.0 stars

_— Connie W._

[Read full review](https://www.g2.com/survey_responses/open-review-10001389)

### [Powerblox Complaint Management](https://www.g2.com/products/powerblox-complaint-management/reviews)

Effortlessly manage and process customer and vendor complaints within Microsoft Dynamics Business Central with Powerblox Complaint Management. Configure complaint types, track expenses and related documents, streamline approvals, and collaborate seamlessly to resolve issues.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Powerblox Complaint Management?

- **All-Employee Access:** 8.3/10 (Category avg: 8.8/10)
- **Priority Case Alerts:** 10.0/10 (Category avg: 8.5/10)
- **Two-Way Communication:** 8.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Powerblox Complaint Management?

- **Seller:** [Powerblox](https://www.g2.com/sellers/powerblox)
- **Year Founded:** 2020
- **HQ Location:** Brussels, BE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fadf4b1912d18d6d46711f4082db6f0bb442f0ac3a5aed944045034d18ff7506&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpowerblx&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of Powerblox Complaint Management?

**["A tool that helps to manage customer complaints"](https://www.g2.com/survey_responses/powerblox-complaint-management-review-9956601)**

**Rating:** 4.5/5.0 stars

_— orlando o._

[Read full review](https://www.g2.com/survey_responses/powerblox-complaint-management-review-9956601)

### [Remetrex PQ](https://www.g2.com/products/remetrex-pq/reviews)

Remetrex PQ is a customer service software that helps to increase a company's productivity.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### How Do G2 Users Rate Remetrex PQ?

- **All-Employee Access:** 10.0/10 (Category avg: 8.8/10)
- **Priority Case Alerts:** 10.0/10 (Category avg: 8.5/10)
- **Two-Way Communication:** 10.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Remetrex PQ?

- **Seller:** [Remetrex](https://www.g2.com/sellers/remetrex)
- **Year Founded:** 1991
- **HQ Location:** DOYLESTOWN, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f13e6166249d869d218c1e8dda6da2cf00ebe5e0df663464fc62e37e106f5938&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fremetrex-inc&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 200% Medium

#### What Do G2 Reviewers Say About Remetrex PQ?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **automation capabilities** of Remetrex PQ, enhancing efficiency with streamlined customer interaction management.
- Users value the **unified dashboard** of Remetrex PQ, enhancing customer interaction management and ticket prioritization.
- Users appreciate the **easy-to-use customization** of Remetrex PQ, enhancing their efficiency in managing customer interactions.
- Users appreciate the **unified dashboard and real-time ticket tracking** of Remetrex PQ, enhancing customer interaction management.

##### Cons

- Users experience occasional **ticketing issues** where new tickets fail to appear on the main panel during high volumes.

#### What Are Recent G2 Reviews of Remetrex PQ?

**["My review on Remetrex PQ"](https://www.g2.com/survey_responses/remetrex-pq-review-9952133)**

**Rating:** 5.0/5.0 stars

_— VADDI S._

[Read full review](https://www.g2.com/survey_responses/remetrex-pq-review-9952133)

### [AskSpot](https://www.g2.com/products/askspot-io-askspot/reviews)

AskSpot is a type of AI agent platform that helps e-commerce businesses automate customer service operations across live chat, email, and marketplace inboxes. The platform is designed for online retailers and e-commerce teams that handle high volumes of customer inquiries related to products, orders, delivery, returns, and payments. It integrates with existing e-commerce infrastructure - including storefronts, order management systems, ERPs, helpdesk tools, and marketplace inboxes - to resolve customer queries without human involvement. AskSpot consists of two core components: 1. The Chat Agent embeds on a website and responds to customer questions in real time, pulling data from product feeds, order records, and knowledge bases to generate accurate, context-specific answers. 2. The Inbox Agent connects to helpdesk platforms and marketplace inboxes, reads incoming tickets, classifies request types, fetches relevant data from connected systems, and either resolves tickets automatically or generates draft replies for human agents to review. Key features and capabilities: - AI-powered product guidance - answers detailed product questions, provides category-specific purchase advice, and handles queries from product pages using live catalogue data - Order management automation - checks order status, processes address changes, handles cancellations, return requests, and payment retries directly within the chat or inbox - Helpdesk ticket processing - classifies, prioritises, categorises, and resolves incoming support tickets; generates draft replies saving agent handling time - Multilingual support - handles customer interactions in 20+ languages using generative AI, without rule-based translation workflows - Multi-channel coverage - operates across website chat, email helpdesks, and marketplace inboxes including Allegro and Amazon - API-based integrations - connects to any e-commerce platform, ERP, or OMS that exposes an API, including IdoSell, Shopify, Thulium, and FreshDesk AskSpot uses a multi-model AI architecture that selects the appropriate model based on query type. Responses are generated from the merchant's own data rather than general AI knowledge, reducing the risk of inaccurate or fabricated answers. The platform is hosted on Microsoft Azure and includes a GDPR-compliant data processing agreement as standard. Pricing is pay-per-use, based on resolved conversations and processed tickets.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind AskSpot?

- **Seller:** [AskSpot.io](https://www.g2.com/sellers/askspot-io)
- **HQ Location:** 31-864, al. Jana Pawła II 43b, Cracow, Poland
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bb965abe03948024b56ae1f5f130c38df2ba9794e4aa256b9900c8eaf9aba114&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faskspot%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of AskSpot?

**["Great chatbot! Highly recommend!"](https://www.g2.com/survey_responses/askspot-review-12867117)**

**Rating:** 5.0/5.0 stars

_— Joanna C._

[Read full review](https://www.g2.com/survey_responses/askspot-review-12867117)

### [Case Management for iMIS](https://www.g2.com/products/case-management-for-imis/reviews)

An adaptable case management system built to meet your organization’s workflow, no matter how complex. Resolve complaints, grievances, and investigations faster, all within iMIS. Managing cases across emails and spreadsheets can be time-consuming and hard to control. Case Management for iMIS brings everything together in one connected system so your team can work efficiently and with confidence.

#### Who Is the Company Behind Case Management for iMIS?

- **Seller:** [Bursting Silver](https://www.g2.com/sellers/bursting-silver)
- **HQ Location:** 171 E Liberty St Suite 208, Toronto, ON M6K 3P6
- **Twitter:** @BurstingSilver  
97 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1abe4cdffa10884055ec432d3d1ceb58a352d4d64905c2ffb251c63a51b687f4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbursting-silver%2F&secure%5Burl_type%5D=linkedin_company_website)  
53 employees on LinkedIn®
- **Phone:** 1-844-515-5955

### [Claimly](https://www.g2.com/products/claimly/reviews)

Claimly.pro – Simplify Complaint and Claim Management Claimly.pro is an intuitive, all-in-one platform designed to streamline the management of complaints and claims for organizations of any size. From receiving and tracking issues to resolving them efficiently, Claimly.pro empowers your team to handle every case with precision and speed. Key Features: Organized Workflows: Track, manage, and resolve complaints and claims effortlessly through a centralized dashboard. Improved Communication: Strengthen relationships by keeping customers informed and engaged throughout the process. Scalable for All Businesses: Designed to support both small teams and large enterprises, adapting to your unique needs. Real-Time Insights: Monitor performance and identify trends to improve service quality and reduce response times. User-Friendly Interface: Get started quickly with a platform that’s simple to learn and easy to navigate. Benefits: Reduce service times and optimize operational efficiency. Boost customer satisfaction with clear and proactive communication. Save resources with an organized and automated approach to claim management. Claimly.pro helps you turn challenges into opportunities by providing a seamless solution to manage complaints and claims while enhancing customer trust and loyalty.

#### Who Is the Company Behind Claimly?

- **Seller:** [Claimly](https://www.g2.com/sellers/claimly)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

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[Browse Complaint Management Themes](/categories/complaint-management/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated October 3, 2024

Complaint management software is used to accept, categorize and track customer complaints from initiation through resolution. It provides a means to link issues to customers so they are notified when their complaint has been addressed, prioritize complaints using a variety of criteria, alert service personnel and deploy assets to solve those issues, and keep records of complaints for further analysis.

Complaint management software is nearly always owned by customer service and support teams, but other departments and job functions generally have access to it as well; complaints can be relayed at any customer interaction, and employees need the ability to create a record. Complaint management software is therefore usually integrated with [CRM software](https://www.g2.com/categories/crm), [help desk software](https://www.g2.com/categories/help-desk), and [customer self-service software](https://www.g2.com/categories/customer-self-service). Some vendors built complaint management directly into these or other related systems.

To qualify for inclusion in the Complaint Management category, a product must:

- Record complaints from sources external to the user company
- Identify and categorize the source and nature of the complaint
- Act as a central repository and distribution hub for complaint tickets
- Track the progress and status of outstanding tickets

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