# Best Chatbots Software - Page 16 *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)* Chatbots, also called virtual agents or virtual assistants, are used in place of humans to conduct specific tasks or provide information based on written or spoken requests, allowing users to interact with applications in a conversational manner to automate tasks that formerly required human intervention. ### Core Capabilities of Chatbot Software To qualify for inclusion in the Chatbots category, a product must: - Provide an output based on the initial request in written or speech form - Allow for the automation of formerly human-necessary tasks - Be sold as a standalone chatbot solution, and not simply contain NLP or speech recognition within a conversational interface ### Common Use Cases for Chatbot Software Businesses use chatbots to automate customer-facing and internal interactions across a growing range of functions. Common use cases include: - Serving as a first line of defense in customer support alongside [live chat](https://www.g2.com/categories/live-chat), [help desk](https://www.g2.com/categories/help-desk), and [contact center software](https://www.g2.com/categories/contact-center) - Handling sales and marketing knowledge base queries with automated, scripted responses - Enabling users to retrieve data points from [business intelligence software](https://www.g2.com/categories/business-intelligence) through natural language requests ### How Chatbot Software Differs from Other Tools Although chatbots frequently use natural language processing (NLP) or speech recognition to understand requests, they primarily function through scripted conversations, distinguishing them from intelligent virtual assistants, which use natural language understanding (NLU) to conduct more dynamic, human-like conversations. Chatbots are rules-driven and best suited for predictable, structured interactions, while AI-powered alternatives offer greater flexibility and intent comprehension. ### Insights from G2 on Chatbot Software Based on category trends on G2, ease of scripting and deployment speed stand out as key strengths. These platforms deliver reductions in routine inquiry volume and improved first-response times as primary outcomes of chatbot adoption. ## How Many Chatbots Software Products Does G2 Track? **Total Products under this Category:** 761 ## How Does G2 Rank Chatbots Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 68,700+ Authentic Reviews - 761+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Top Chatbots Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5.0 (6,500 reviews) | Omnichannel ticket management with AI-assisted workflows | "[Centralized Support with Superior AI and Reporting](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-12546445)" | | 2 | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5.0 (3,687 reviews) | Knowledge-base-grounded AI for support deflection | "[Seamless Integrations, Easy Workflows, and Smooth AI for Ticket Management](https://www.g2.com/survey_responses/fin-review-12807719)" | | 3 | [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) | 4.5/5.0 (584 reviews) | No-code AI agents for 24/7 customer response | "[Smooth Multi-Channel Integration, Some App Improvements Needed](https://www.g2.com/survey_responses/jotform-ai-agents-review-12579354)" | | 4 | [Qualified](https://www.g2.com/products/qualified/reviews) | 4.9/5.0 (1,466 reviews) | AI SDR for real-time website visitor qualification | "[Qualified turns our high-intent website traffic into real pipeline](https://www.g2.com/survey_responses/qualified-review-12724502)" | | 5 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (3,930 reviews) | AI-powered messaging and review management for multi-location brands | "[Birdeye Puts Reviews, Messages, and Insights in One Time-Saving Dashboard](https://www.g2.com/survey_responses/birdeye-review-12725807)" | | 6 | [Tidio](https://www.g2.com/products/tidio/reviews) | 4.6/5.0 (1,841 reviews) | Live chat and AI chatbot for small business websites | "[Easy setup, Lyro AI, and custom flows make Tidio great for customer support](https://www.g2.com/survey_responses/tidio-review-11581687)" | | 7 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,423 reviews) | — | "[Talkdesk Makes Handling Customer Chats and SMS so Much Smoother for Our Support Team](https://www.g2.com/survey_responses/talkdesk-review-12573808)" | | 8 | [Wati](https://www.g2.com/products/wati/reviews) | 4.6/5.0 (462 reviews) | WhatsApp Business API with automation and shared inbox | "[Best whatsapp automation and instagram automation tool for SMEs](https://www.g2.com/survey_responses/wati-review-12729120)" | | 9 | [Podium](https://www.g2.com/products/podium/reviews) | 4.6/5.0 (2,012 reviews) | SMS-first lead nurturing and review automation for local businesses | "[Podium Keeps Closing the Gap High-Tech Documentation Meets High-Touch Service](https://www.g2.com/survey_responses/podium-review-12566301)" | | 10 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,453 reviews) | Omnichannel contact center with intelligent routing and API integration | "[A Flexible and Scalable Platform for Modern Customer Experience](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148)" | ## Which Chatbots Software Is Best for Your Use Case? - **Leader:** [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - **Highest Performer:** [Twixor](https://www.g2.com/products/twixor/reviews) - **Easiest to Use:** [Birdeye](https://www.g2.com/products/birdeye/reviews) - **Top Trending:** [HighLevel](https://www.g2.com/products/highlevel/reviews) - **Best Free Software:** [Fin](https://www.g2.com/products/fin/reviews) ## Which Type of Chatbots Software Tools Are You Looking For? - [Chatbots Software](https://www.g2.com/categories/chatbots) *(current)* - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Live Chat Software](https://www.g2.com/categories/live-chat) - [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) --- **Sponsored** ### Ada Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across support channels with AI agents. Since 2016, Ada has powered more than 5.5 billion interactions for global brands like Cebu Pacific, IPSY, monday.com, Pinterest, Square, and Sky, delivering extraordinary experiences at scale. Ada’s generative AI agents act as your most valuable customer service employee, delivering always-on, global support across every channel and language. From email and messaging to voice and beyond, Ada consolidates support operations, breaks down silos, and gives teams time back to focus on what matters most. AI Voice: Eliminate wait times with natural, fast, and frustration-free phone support—no IVR menus, only effortless resolutions. AI Messaging: Deliver always-on, personalized customer support across social, web, mobile, SMS, and more. AI Email: Turn your email channel into a productivity powerhouse with AI that resolves 70% of emails instantly. Designed for enterprise, Ada combines automation and intelligence with unmatched control, transparency, and security. Own your AI customer service strategy end-to-end within one platform. Coach your AI agent, track performance, ensure compliance, and integrate seamlessly—all in one place. Automate complex SOP workflows—from refunds to trial extensions, train your AI agent to follow SOPs with precision using Ada playbooks. Measure ROI—Track CSAT, automated resolutions, NPS, and custom KPIs that matter to your business, so you can prove performance and prioritize what’s working. Enterprise-grade security—HIPAA, SOC2, and GDPR compliant to safeguard sensitive data with industry-leading security practices. Effortlessly integrate your tech stack—a robust ecosystem of out-of-the-box integrations and flexible APIs for a seamless flow of data. Discover how Ada can resolve 83% of customer inquiries automatically, reduce costs, and achieve faster response times and higher CSAT, without compromising quality. Book a free consultation with our AI customer service experts to discover how you can deliver efficient, high-quality support on every channel. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1250&secure%5Bdisplayable_resource_id%5D=1250&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1250&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=37339&secure%5Bresource_id%5D=1250&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchatbots%3Fpage%3D16%26source%3Dsearch&secure%5Btoken%5D=a3ce3be2411624cc9f41be0f34122ba69f0248013fe67729cca7db23e3c50314&secure%5Burl%5D=https%3A%2F%2Fwww.ada.cx%2Fplatform%2F%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3Dg2-clicks&secure%5Burl_type%5D=book_demo) --- ## Buyer Guide: Key Questions for Choosing Chatbots Software Software ### What does chatbots software do? I explain chatbot software as a set of tools that automate conversations across web, mobile, and messaging channels, handling inquiries, routing contacts, and resolving service requests without human involvement. From what I see across reviewer accounts, these platforms are doing more than answering FAQs; they are serving as the first point of contact across website, WhatsApp, and social channels simultaneously. ### Why do businesses use chatbots software? When I reviewed G2 sentiment on these tools, the recurring driver was coverage: teams could not staff every channel at every hour, and prospects and customers were leaving without getting a response. Based on the G2 user feedback I evaluated, several clear benefits show up consistently: - Reviewers describe capturing leads the moment visitors show interest, before they navigate away from the site. - Many highlight deflecting repetitive tier-one support questions so agents can focus on complex cases. - Users outside North America emphasize reaching customers on WhatsApp and social messaging channels natively. - Several describe reducing first-response reliance on staffing, with chatbots handling initial contact around the clock. ### Who uses chatbots software primarily? After analyzing G2 reviewer profiles, I found a consistent set of users from the computer software, IT services, marketing and advertising, and financial services industries dominating the reviewer base. - **Customer service and support teams** handle FAQ deflection and ticket routing to reduce queue volume. - **Sales and marketing teams** qualify inbound visitors and route leads to reps with conversation context already captured. - **Small business owners** use chatbots as the primary communication layer for after-hours and high-volume inquiry handling. - **Agency operators** build and manage chatbot deployments across multiple clients on WhatsApp and social channels. ### What types of chatbots software should I consider? When I examined how reviewers describe the products they evaluated, chatbot platforms generally cluster into a few patterns: - **Customer support bots** built around FAQ resolution, ticket deflection, and help desk routing. - **Sales and lead qualification chatbots** that engage website visitors and schedule meetings. - **Messaging-first platforms** built for WhatsApp, Instagram, and social channels. - **No-code AI agent builders** for creating custom conversational flows without developer involvement. ### What are the core features to look for in chatbots software? From the G2 review patterns I evaluated, the strongest platforms include: - Accurate, context-aware responses that handle natural variation in how customers phrase questions. - Multi-channel deployment covering web, WhatsApp, and messaging from a single interface. - Clean handoff to human agents with full conversation context attached. - CRM and help desk integration that pushes captured contacts into existing workflows without manual exports. - No-code flow builders that let non-technical teams configure and update conversation paths independently. ### What trends are shaping chatbots software right now? From my analysis of recent reviewer discussions, a few shifts are reshaping this category: - **AI conversation depth** is the defining gap between platforms that resolve issues and those that escalate everything. - **WhatsApp and messaging channel parity** is becoming a purchase requirement, not a differentiator. - **Omnichannel inbox consolidation** is accelerating as buyers want a single view across chat, messaging, and email. - **Deflection rate reporting and unresolved topic visibility** are becoming standard evaluation criteria. ### How should I choose chatbots software? For me, the strongest chatbot platforms are the ones that respond accurately, hand off cleanly, and work reliably across the channels your customers actually use. The right fit starts with the channel question: a platform built for website chat will underperform on WhatsApp, and vice versa. --- ## What Are the Top-Rated Chatbots Software Products in 2026? ### 1. [Knowlarity ChatBot/VoiceBot](https://www.g2.com/products/knowlarity-chatbot-voicebot/reviews) **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Product Description:** transform engagement & drive business value with AI-Powered conversational Bots that empowers your assistance 24x7 #### What Are Recent G2 Reviews of Knowlarity ChatBot/VoiceBot? **"[Helping Bridge for my team work](https://www.g2.com/survey_responses/knowlarity-chatbot-voicebot-review-9124886)"** **Rating:** 5.0/5.0 stars *— Elluru Venkata S.* [Read full review](https://www.g2.com/survey_responses/knowlarity-chatbot-voicebot-review-9124886) --- ### 2. [LeadSQL - AI Chatbot for Lead Generation](https://www.g2.com/products/leadsql-ai-chatbot-for-lead-generation/reviews) **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Product Description:** LeadSQL is an advanced AI Chatbot for Lead Generation that helps businesses streamline their customer interactions and capture high-quality leads. Designed to optimize engagement, it enables real-time conversations with prospects, making the lead-generation process more efficient. LeadSQL ensures businesses can manage inquiries seamlessly and focus on converting leads into loyal customers. #### What Are Recent G2 Reviews of LeadSQL - AI Chatbot for Lead Generation? **"[Very Reliable AI Powered Chabot available in the market.](https://www.g2.com/survey_responses/leadsql-ai-chatbot-for-lead-generation-review-9547541)"** **Rating:** 5.0/5.0 stars *— Shivam A.* [Read full review](https://www.g2.com/survey_responses/leadsql-ai-chatbot-for-lead-generation-review-9547541) --- ### 3. [Live Recruiter](https://www.g2.com/products/live-recruiter/reviews) **Average Rating:** 4.0/5.0 **Total Reviews:** 1 **Product Description:** Engage candidates immediately from your corporate careers page with a unique combination of conversational AI chatbots and our team of trained recruiters. We work with you to create a custom chatbot for recruiting based on your needs, monitored by our recruiters 24/7 or during business hours. #### What Are Recent G2 Reviews of Live Recruiter? **"[Office Manager](https://www.g2.com/survey_responses/live-recruiter-review-10713977)"** **Rating:** 4.0/5.0 stars *— Taryn E.* [Read full review](https://www.g2.com/survey_responses/live-recruiter-review-10713977) --- ### 4. [Lummy](https://www.g2.com/products/lummy/reviews) **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Product Description:** Lummy is a type of AI-powered chatbot solution designed to help businesses, particularly clinics, enhance customer engagement, streamline communication, and boost the number of consultations. It provides conversational interfaces that interact with users in real-time to answer questions, recommend services, and improve customer service experiences. Lummy is categorized as both an AI chatbot and conversational marketing tool, making it suitable for businesses looking to automate customer interactions and increase efficiency. Its primary audience includes service-based industries, such as healthcare clinics, that require consistent, professional, and scalable communication with their clients. Lummy addresses use cases such as answering inquiries about services, recommending relevant offerings, and enabling follow-up interactions based on user activity. Key features and benefits of Lummy include: AI-Powered Conversations: Lummy uses natural language processing (NLP) and machine learning to provide human-like interactions, ensuring accurate and contextually relevant responses. Customizable Workflows: Businesses can create tailored conversational flows to meet specific needs, such as guiding users through booking processes or providing detailed service information. 24/7 Availability: Lummy offers continuous support, ensuring that customer inquiries are addressed promptly, even outside regular business hours. Seamless Implementation: Lummy is easy to set up on business websites and integrates effortlessly with social media platforms like Messenger, Instagram, and WhatsApp to extend its functionality and reach. Increased Consultations: By streamlining customer interactions and providing immediate responses, Lummy helps convert inquiries into booked consultations, driving business growth. Lummy is a practical tool for businesses aiming to enhance customer satisfaction, automate routine inquiries, and improve overall efficiency in managing customer interactions. Its versatility makes it an ideal solution for businesses seeking scalable, AI-driven communication solutions. ### What Do G2 Reviewers Say About Lummy? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **quick and efficient chat features** of Lummy, saving time and enhancing patient engagement. - Users find Lummy's chatbot **easy to install and efficient** , significantly reducing response times and email workload. - Users find Lummy's chatbot to greatly enhance **efficiency** , saving time and improving patient response times. - Users find the chatbot **easy to implement** and appreciate how it saves them time by handling basic queries. - Users find Lummy's **implementation easy** , appreciating the quick setup and time-saving automation for basic inquiries. #### What Are Recent G2 Reviews of Lummy? **"[Easy to add, useful tool for our enquiries and bookings](https://www.g2.com/survey_responses/lummy-review-10852039)"** **Rating:** 5.0/5.0 stars *— Ann R.* [Read full review](https://www.g2.com/survey_responses/lummy-review-10852039) --- ### 5. [Makebot](https://www.g2.com/products/makebot/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **Product Description:** Makebot was founded in 2018 with the goal of providing industry-specific chatbots to businesses of all sizes, from start-ups to enterprises. We endeavor to create tailored chatbots according to challenges that our clients are facing. Our uniquely developed chatbot is multilingual and operates on various platforms. Our vision is to offer customized chatbots to companies so that they can provide better solutions to their customers. Regardless of the industry, the chatbots offered by Makebot can find the perfect solution for your unique set of challenges. Using Natural Language Processing (NLP) and automated technology, Makebot’s chatbots can help automate customer service. #### What Are Recent G2 Reviews of Makebot? **"[I loved the experience](https://www.g2.com/survey_responses/makebot-review-8497266)"** **Rating:** 4.5/5.0 stars *— Mayank R.* [Read full review](https://www.g2.com/survey_responses/makebot-review-8497266) --- ### 6. [Mediktor](https://www.g2.com/products/mediktor/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **Product Description:** The most advanced and accurate symptom checker for triage and decision-making support. #### What Are Recent G2 Reviews of Mediktor? **"[Great Pre Diagnostic Tool](https://www.g2.com/survey_responses/mediktor-review-9309139)"** **Rating:** 4.5/5.0 stars *— Geoffrey K.* [Read full review](https://www.g2.com/survey_responses/mediktor-review-9309139) --- ### 7. [meetDWIGHT](https://www.g2.com/products/meetdwight/reviews) **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Product Description:** Meet D.W.I.G.H.T., our digital worker bot. His job is to handle all the tedious recruitment admin tasks of your middle- and back-office teams, but for a fraction of an FTE cost. Whether it’s credentialling, contract generation, timesheet validation, or data extraction, D.W.I.G.H.T. will automate any high touch task without a second thought! ### What Do G2 Reviewers Say About meetDWIGHT? *AI-generated summary from verified user reviews* **Pros:** - Users praise **automation** in meetDWIGHT, allowing for faster onboarding and significant efficiency improvements for teams. - Users highlight the **significantly improved efficiency** of meetDWIGHT, allowing for quicker onboarding and better focus on strategy. - Users appreciate the **fast onboarding speed** of meetDWIGHT, enabling efficient task completion and strategic focus. - Users appreciate the **time-saving benefits** of meetDWIGHT, enabling faster onboarding and increased focus on strategic initiatives. #### What Are Recent G2 Reviews of meetDWIGHT? **"[Revolutionizing Onboarding](https://www.g2.com/survey_responses/meetdwight-review-10676580)"** **Rating:** 5.0/5.0 stars *— Josie B.* [Read full review](https://www.g2.com/survey_responses/meetdwight-review-10676580) --- ### 8. [Message Help](https://www.g2.com/products/message-help/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **Product Description:** Message.Help is a convenient tool for sales and customer communication in messaging apps. Assign chats to managers, track response times, monitor customer satisfaction, and get detailed sales analytics at every stage. Boost efficiency with ready-made templates, personalized conversation flows, and internal team notes. Bring all your conversations together — from WhatsApp (including WhatsApp Business), Instagram, Facebook, Telegram, and Viber — in one place. No more confusion or missed messages. Message.Help is designed for small and midsize businesses. All messengers under control. Every customer in your sales pipeline. All profits in your pocket. ### What Do G2 Reviewers Say About Message Help? *AI-generated summary from verified user reviews* **Pros:** - Users find the **easy setup** of Message Help allows hassle-free management of patient inquiries and appointments. - Users find the **intuitive interface** of Message Help makes managing patient inquiries and appointments hassle-free and efficient. - Users find that Message Help offers **time-saving benefits** by streamlining patient inquiries and appointment management effortlessly. - Users value the **writing improvement** features of Message Help, enhancing communication and management efficiency for patient interactions. **Cons:** - Users experience **slow performance** due to frequent glitches, impacting the ability to respond promptly. #### What Are Recent G2 Reviews of Message Help? **"[An all rounder for Dentists !](https://www.g2.com/survey_responses/message-help-review-10991848)"** **Rating:** 4.5/5.0 stars *— Dr. Garima A.* [Read full review](https://www.g2.com/survey_responses/message-help-review-10991848) --- ### 9. [Metanoz Ai](https://www.g2.com/products/metanoz-ai/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **Product Description:** Metanoz AI is a virtual chatbot solution designed to offer problem-solving services to individuals, entrepreneurs, and businesses. Our team of experts and specialists is dedicated to providing accurate and reliable solutions to your problems 24/7. We understand the challenges that individuals and businesses face in today's fast-paced world. Our goal is to help you overcome these challenges and achieve your objectives. We specialize in a wide range of fields, including health and disease-related solutions, business solutions, Search Engine Optimization, Automobile Mechanics, Makeup Artistry, Film Criticism, Astrology, History, Scientific Data Visualization, Yoga, Social Media Influence, Tech Reviews, Interior Decoration, Accounting, Medicine, Web Design Consulting, Real Estate, Mental Health, Personal Training, Career Counseling, Philosophy, Motivation, Travel, Spoken English Instruction, and Copywriting. We have assembled a team of highly trained and experienced professionals who are passionate about their fields of expertise. Our experts are equipped with the latest knowledge and skills to provide you with the best possible solutions to your problems. We take pride in our ability to deliver timely and accurate solutions that are tailored to meet the unique needs of our clients. At Metanoz AI, we are committed to providing excellent customer service. We understand that every client has different needs and requirements, and we strive to ensure that all our clients receive personalized attention. We are always available to answer your questions, provide guidance, and help you navigate through any challenges you may face. Our mission is to help individuals and businesses achieve their goals by providing them with the best possible solutions to their problems. We believe that by leveraging the latest technology and the expertise of our professionals, we can help our clients overcome any obstacle and achieve success. We are constantly expanding our services and expertise to better serve our clients. Our team is dedicated to staying up-to-date with the latest trends and developments in our respective fields. We invest heavily in research and development to ensure that we remain at the forefront of our industry. #### What Are Recent G2 Reviews of Metanoz Ai? **"[Innovative AI platform for business](https://www.g2.com/survey_responses/metanoz-ai-review-9582744)"** **Rating:** 4.5/5.0 stars *— Verified User in Consulting* [Read full review](https://www.g2.com/survey_responses/metanoz-ai-review-9582744) --- ### 10. [MissNoCalls.com](https://www.g2.com/products/missnocalls-com/reviews) **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Product Description:** MissNoCalls.com is an innovative AI-powered voice bot solutions provider. We specialize in helping businesses streamline their communication processes by ensuring that no important call goes unanswered. Our cutting-edge services leverage conversational AI to handle everything from customer support, appointment scheduling, and lead qualification to follow-ups, freeing up human resources for more complex tasks. Whether you're looking to scale operations or optimize customer interactions, MissNoCalls ensures efficient, high-quality service with AI-driven precision. Our solutions are customizable to fit any industry, allowing companies to maximize efficiency and enhance customer satisfaction. ### What Do G2 Reviewers Say About MissNoCalls.com? *AI-generated summary from verified user reviews* **Pros:** - Users value the **seamless automation** of MissNoCalls, enhancing operations by managing calls and scheduling effectively. - Users value the **exceptional customer support** of MissNoCalls, which aids seamless integration and personalized setup. - Users value the **customizability** of MissNoCalls, enabling personalized responses that align seamlessly with their business needs. - Users appreciate the **customization options** of MissNoCalls, allowing seamless integration and personalized responses that align with business needs. - Users value the **seamless integrations** of MissNoCalls, enhancing operational efficiency with tailored AI responses and support. **Cons:** - Users highlight the **learning curve of AI limitations** , requiring adjustments for industry-specific accuracy in mold remediation. - Users experience a **steep learning curve** initially, needing extra steps to customize the AI for specific industry terms. #### What Are Recent G2 Reviews of MissNoCalls.com? **"[MissNoCalls improved our customer support and lead handling](https://www.g2.com/survey_responses/missnocalls-com-review-10423212)"** **Rating:** 5.0/5.0 stars *— Jovan M.* [Read full review](https://www.g2.com/survey_responses/missnocalls-com-review-10423212) --- ### 11. [Molin AI](https://www.g2.com/products/molin-ai/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 16 **Product Description:** Molin is a ChatGPT-powered AI Agent that helps customers buy faster while reducing your customer support workload. Molin AI takes customer support for online stores and general websites to a whole new level. It's an advanced chatbot made for e-commerce shops that understands what your customers want, suggests the right products, and handles routine tasks automatically. This means more sales and less time spent on support. Works perfectly with popular platforms like Shopify, WooCommerce, Wix, Shoper, UNAS, Shoprenter, and others. Molin AI keeps your product list updated in real time and responds immediately in 92 different languages. Why Pick Molin AI? - Sell More: Increase your sales by recommending relevant products during chats. - Instant Answers: Give customers immediate and accurate replies, across many languages. - AI Actions: Track and update orders, initiate refunds, and do other tasks automatically. - Integrations: Chat with customers directly on your website and through Facebook Messenger. - Accurate Responses: Automatically answer up to 80% of customer questions. What Does Molin AI’s Knowledge Base Include? Molin uses various data sources to give the most accurate answers: - Product Catalog: Shows details such as product names, prices, descriptions, stock status, and images. - Website Data: Pulls information directly from your website to respond to customer questions. - Merchant Documents: Lets businesses upload PDFs with important guides and policy documents. - FAQs: Shops can add custom question and answer pairs to help your visitors quickly. - Customer Data & Order History: With Molin connected to your ecommerce system, it can easily access past orders, customer preferences, and important information to give hyper-personalized support. - Real-Time Order Tracking: Using API integration to instantly fetch order updates without extra coding, so your customers can quickly check their order status anytime. How Molin AI Makes Your Life Easier? - Understands & Answers Quickly: Uses ChatGPT to deliver clear, natural replies. - Suggests Products: Helps customers quickly discover and buy exactly what they're looking for. - Order Tracking: Provides instant order status updates, reducing your support workload. Already trusted by more than 1,000 stores and supported by investors, Molin AI is the ideal AI tool for e-commerce companies who want to automate their support and increase sales. ### What Do G2 Reviewers Say About Molin AI? *AI-generated summary from verified user reviews* **Pros:** - Users value the **efficiency in high-quality content creation** offered by Molin AI, streamlining their marketing efforts. - Users commend the **efficiency** of Molin AI, delivering quick and high-quality content generation tailored to their needs. - Users commend the **user-friendly interface** and versatility of Molin AI, making it an excellent writing tool. - Users find Molin AI to be **extremely user-friendly** , enabling quick content generation with minimal effort required. - Users appreciate the **time-saving capabilities** of Molin AI, allowing for efficient content generation and task management. **Cons:** - Users face **usability issues** with Molin AI's dashboard and interface, which detracts from their overall experience. - Users experience **limitations in contextual understanding** with Molin AI, resulting in occasional inaccuracies and misinterpretations. - Users find the **high cost** of Molin AI equipment a barrier to subscribing to certain plans. - Users experience **inaccuracy** in responses due to Molin AI's limitations in understanding context during conversations. - Users express dissatisfaction with the **limited features** of Molin AI, seeking a more enhanced and engaging interface. #### What Are Recent G2 Reviews of Molin AI? **"[Molin AI: Simplifying text generation](https://www.g2.com/survey_responses/molin-ai-review-8228392)"** **Rating:** 5.0/5.0 stars *— Angel D.* [Read full review](https://www.g2.com/survey_responses/molin-ai-review-8228392) --- **"[AI platform that demonstrates remarkable intelligence, adaptability, and accuracy](https://www.g2.com/survey_responses/molin-ai-review-8225950)"** **Rating:** 4.0/5.0 stars *— Viktoras J.* [Read full review](https://www.g2.com/survey_responses/molin-ai-review-8225950) --- ### 12. [Moly](https://www.g2.com/products/moly/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **Product Description:** The AI writing assistant, helps you and your team overcome creative obstacles and produce incredible, original content at 10 times the speed. Use Moly to write blog posts, marketing content, emails, and more. ### What Do G2 Reviewers Say About Moly? *AI-generated summary from verified user reviews* **Pros:** - Users find Moly extremely **easy to use** , enhancing their ability to manage project leads effectively. - Users find Moly incredibly **helpful in managing project leads** , simplifying email communication and follow-ups efficiently. - Users find Moly to be a **time-saving tool** for managing projects and streamlining communication effortlessly. - Users find Moly.ai to be **extremely useful** for project lead management and effortless email follow-ups. - Users find Moly invaluable for **writing improvement** , enhancing email communication and streamlining project lead management. **Cons:** - Users feel that while Moly offers many features, the **AI performance could use improvements** for better real-time conversations. - Users feel Moly has **limited features** , suggesting there is room for improvements and additional functionalities. #### What Are Recent G2 Reviews of Moly? **"[Moly.ai is the best tool to automate your follow ups](https://www.g2.com/survey_responses/moly-review-8508116)"** **Rating:** 4.5/5.0 stars *— Pitabas P.* [Read full review](https://www.g2.com/survey_responses/moly-review-8508116) --- ### 13. [MooSuite](https://www.g2.com/products/moosuite/reviews) **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Product Description:** Create Facebook Messenger Bots, SMS marketing and Chat Funnel For Business With Just A Few Clicks. Leverage the Facebook Messenger for more Sales, Brand Awareness, Support and Better User experience. Increase your revenue now while reducing costs with Messenger chat bot. MooSuite is a marketing tool. Its features include Facebook Chatbots for business, Scheduling posts on major social media platforms, SMS marketing & much more. #### What Are Recent G2 Reviews of MooSuite? **"[Amazing Flow builder chat bot experience](https://www.g2.com/survey_responses/moosuite-review-4249430)"** **Rating:** 5.0/5.0 stars *— Abhijeet V.* [Read full review](https://www.g2.com/survey_responses/moosuite-review-4249430) --- #### What Are G2 Users Discussing About MooSuite? - [What is MooSuite used for?](https://www.g2.com/discussions/what-is-moosuite-used-for) ### 14. [myLIBRO](https://www.g2.com/products/mylibro/reviews) **Average Rating:** 3.5/5.0 **Total Reviews:** 1 **Product Description:** myLIBRO is the first full-service library app that integrates with public libraries’ ILS systems to enable patrons to search & reserve materials from their personal mobile device for contactless pickup as well as schedule appointments for in-library services like computer labs, passport photos, meeting rooms and self-checkout. Accessible through voice and chat and equipped with a diverse set of capabilities, myLIBRO is helping libraries stay engaged with their users in any scenario. ### 15. [Neople](https://www.g2.com/products/neople/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 2 **Product Description:** Neople provides AI virtual employees. A Neople works in whatever platform you use, functioning just like a real employee trained on your company's information. With Neople, your support team can answer incoming tickets with lightning speed, maintaining your unique tone of voice, learning with every interaction. ### What Do G2 Reviewers Say About Neople? *AI-generated summary from verified user reviews* **Pros:** - Users value the **extensive writing suggestions** provided, allowing for direct copying or personalized modification. #### What Are Recent G2 Reviews of Neople? **"[Digital colleague](https://www.g2.com/survey_responses/neople-review-10404406)"** **Rating:** 4.0/5.0 stars *— André H.* [Read full review](https://www.g2.com/survey_responses/neople-review-10404406) --- **"[AI emplyee](https://www.g2.com/survey_responses/neople-review-9120909)"** **Rating:** 5.0/5.0 stars *— Rajkumar y.* [Read full review](https://www.g2.com/survey_responses/neople-review-9120909) --- ### 16. [NexC](https://www.g2.com/products/nexc/reviews) **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Product Description:** NexC uses conversational AI in order to provide a unique user experience that uplifts the relationship between customers and retailers and so improve the retailers performance. NexC is a virtual expert seller that helps customers find the best product for their needs. With our unique conversational AI platform, we help retailers provide a highly personalised and effective customer journey - any time, anywhere their customer is. #### What Are Recent G2 Reviews of NexC? **"[Review for NexC](https://www.g2.com/survey_responses/nexc-review-8759458)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/nexc-review-8759458) --- ### 17. [Noodle Factory](https://www.g2.com/products/noodle-factory/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **Product Description:** A Conversational AI tool that is great for learning and education. So simple that ANYBODY can use it. It's as instant as a cup of noodles! ### What Do G2 Reviewers Say About Noodle Factory? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Noodle Factory, appreciating its intuitive design and seamless integration options. - Users value the **easy access** of Noodle Factory, which enhances data management and decision-making processes efficiently. - Users value the **ease of use and versatile search functionality** of Noodle Factory for optimizing data management. - Users value the **integration options** of Noodle Factory, enhancing data management and optimizing organizational performance. **Cons:** - Users experience **slow loading** times with large data sets, impacting their overall efficiency with Noodle Factory. #### What Are Recent G2 Reviews of Noodle Factory? **"[A unique experience in data management](https://www.g2.com/survey_responses/noodle-factory-review-10272382)"** **Rating:** 4.5/5.0 stars *— Alfredo G.* [Read full review](https://www.g2.com/survey_responses/noodle-factory-review-10272382) --- ### 18. [Ochatbot](https://www.g2.com/products/ochatbot/reviews) **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Product Description:** Ochatbot is a Free AI chatbot for eCommerce, support and lead generation. It has advanced eCommerce features with abandoned cart, order status, adding to cart inside the chat window and more. It automatically connects to all ecommerce platforms such as Shopify, Magento, BigCommerce, Woocommerce. It includes live chat and handles support questions and connects to CRM's and ticketing platforms. Leadbot is a simplified version of Ochatbot with prebuilt bots for over 80 industries. Both Ochatbot and Leadbot have Free plans. #### What Are Recent G2 Reviews of Ochatbot? **"[Make more money without working more!](https://www.g2.com/survey_responses/ochatbot-review-4619024)"** **Rating:** 5.0/5.0 stars *— Kay A.* [Read full review](https://www.g2.com/survey_responses/ochatbot-review-4619024) --- #### What Are G2 Users Discussing About Ochatbot? - [What is Ochatbot used for?](https://www.g2.com/discussions/what-is-ochatbot-used-for) ### 19. [Omnichannel Customer Engagement Platform](https://www.g2.com/products/omnichannel-customer-engagement-platform/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 9 **Product Description:** Alendei Platforms Pvt Ltd is committed to empowering Businesses, SMEs, and Government Institutions with cutting-edge communication and customer engagement solutions. With a focus on scalability, reliability, and strong analytics, we help our clients optimize their communication strategies and drive success in today's dynamic market landscape. Alendei Platform's mission is to provide innovative communication technology solutions that enable businesses to connect with their customers seamlessly and efficiently at scale with the backbone of robust infrastructure and strong analytics. Partner with us to unlock the full potential of your acquisition and customer service journeys. #### What Are Recent G2 Reviews of Omnichannel Customer Engagement Platform? **"[Omnichannel Business Benefits](https://www.g2.com/survey_responses/omnichannel-customer-engagement-platform-review-9877851)"** **Rating:** 4.5/5.0 stars *— Chinedu O.* [Read full review](https://www.g2.com/survey_responses/omnichannel-customer-engagement-platform-review-9877851) --- **"[Efficient](https://www.g2.com/survey_responses/omnichannel-customer-engagement-platform-review-9867722)"** **Rating:** 4.0/5.0 stars *— Lorenzo P.* [Read full review](https://www.g2.com/survey_responses/omnichannel-customer-engagement-platform-review-9867722) --- ### 20. [Omnichannel Solution with AI Chatbot](https://www.g2.com/products/omnichannel-solution-with-ai-chatbot/reviews) **Average Rating:** 4.0/5.0 **Total Reviews:** 1 **Product Description:** Advanced Omnichannel is designed for Startups and Enterprises to bring together all communication channels - emails, social media, live chat, phone calls, and messages - connecting you seamlessly with your customers into one unified system. #### What Are Recent G2 Reviews of Omnichannel Solution with AI Chatbot? **"[Streamlines Customer Interactions with Centralized Efficiency](https://www.g2.com/survey_responses/omnichannel-solution-with-ai-chatbot-review-12679574)"** **Rating:** 4.0/5.0 stars *— Swagata S.* [Read full review](https://www.g2.com/survey_responses/omnichannel-solution-with-ai-chatbot-review-12679574) --- ### 21. [optiwe](https://www.g2.com/products/optiwe/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **Product Description:** Optiwe is an AI-powered messaging platform that helps businesses increase sales and automate customer service across multiple channels, including WhatsApp and Instagram. Its customizable chatbots, multi-agent support, and analytics tools enable businesses to provide personalized, efficient, and data-driven experiences for their customers in industries such as e-commerce, real estate, automotive, tourism, and others. #### What Are Recent G2 Reviews of optiwe? **"[Optiwe is fast and reliable way to setup Whatsapp Business CRM](https://www.g2.com/survey_responses/optiwe-review-9138386)"** **Rating:** 4.5/5.0 stars *— Sanket C.* [Read full review](https://www.g2.com/survey_responses/optiwe-review-9138386) --- ### 22. [ORAI Conversational AI Platform](https://www.g2.com/products/orai-conversational-ai-platform/reviews) **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Product Description:** ORAI is an advanced conversational AI platform that engages customers and offers actionable insights to businesses to create more personalised, richer experiences day and night. We help you obtain WhatsApp Business API and implement a WhatsApp AI chatbot across all your channels such as chat, digital ads, messaging, social, email, SMS, website, and more. #### What Are Recent G2 Reviews of ORAI Conversational AI Platform? **"[Indeed the best chatBot platform](https://www.g2.com/survey_responses/orai-conversational-ai-platform-review-10172631)"** **Rating:** 5.0/5.0 stars *— Ujjwal S.* [Read full review](https://www.g2.com/survey_responses/orai-conversational-ai-platform-review-10172631) --- ### 23. [PageBot](https://www.g2.com/products/pagebot/reviews) **Average Rating:** 4.0/5.0 **Total Reviews:** 1 **Product Description:** PageBot is a GPT-powered chatbot that offers a range of features to enhance customer service on your website. Some of its key features include: 1. Engaging, Instant and pleasant conversations: PageBot provides instant responses to customer questions based on your website's content and any additional data you provide 2. Dynamic data retrieval: It can retrieve information from your existing knowledge-base. It supports most document types: PDF, PPTX, DOCX, Webpages, and even API calls to your backend. 3. Free plan: PageBot offers a free plan that includes 50 messages per month at no cost, making it accessible for small businesses. 4. Customizable appearance: You can customize the look and feel of PageBot using CSS overrides, ensuring it aligns with your website's design. 5. Multilingual support: PageBot supports conversations in 130+ languages, enabling you to cater to a global audience. 6. Tiny footprint: With less than 20kb of JavaScript, PageBot has a minimal impact on your webpage's loading speed. 7. Usage-based billing: PageBot offers a pricing model based on usage, allowing you to pay only for the messages you use beyond the free plan. This is For You If: 1. You want to spend more time on your products over handling customer service 2. You want to provide your visitors instant responses to their questions 3. You want to reduce support tickets on trivial questions. #### What Are Recent G2 Reviews of PageBot? **"[Typing made easy in Python](https://www.g2.com/survey_responses/pagebot-review-9140824)"** **Rating:** 4.0/5.0 stars *— Chloe Nicole L.* [Read full review](https://www.g2.com/survey_responses/pagebot-review-9140824) --- ### 24. [Pandabot ‑ AI Chat Support](https://www.g2.com/products/pandabot-ai-chat-support/reviews) **Average Rating:** 2.5/5.0 **Total Reviews:** 1 **Product Description:** 24/7 AI Support Bot. From recommending products to providing relevant support documentation.Empower your online business with Pandabot, the AI-powered Sales Assistant that enhances customer engagement and effortlessly resolves support queries. Drive conversions, deliver exceptional experiences, and build customer loyalty like never before. Looking to revolutionize your online store's customer experience? Our AI-powered digital Sales Assistant, Pandabot is here to transform how you connect with your customers and drive conversions like never before.\* Available 24/7 support bot and real-time support\* Syncs with products to give customized recommendations\* Customize the chat widget to match your store theme ### 25. [Personetics Assist](https://www.g2.com/products/personetics-assist/reviews) **Average Rating:** 2.8/5.0 **Total Reviews:** 2 **Product Description:** Assist is an AI-driven chatbot solution that empowers customers with personalized, context-aware, and timely support resources. Personetics Assist is the only digital self-service solution built specifically for the financial services industry. The solution is installed today at leading financial institutions, providing personalized service and assistance to tens of millions of customers. Financial institutions that use Assist are rewarded with higher operational efficiency, customer satisfaction, Net Promoter Scores, and some of the industry’s most prestigious awards! ## What Is Chatbots Software? [Conversational Intelligence Software](https://www.g2.com/categories/conversational-intelligence) ## What Software Categories Are Similar to Chatbots Software? - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Live Chat Software](https://www.g2.com/categories/live-chat) - [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) --- ## How Do You Choose the Right Chatbots Software? ### What You Should Know About Chatbots Software ### What are Chatbots? Chatbots are impacting every aspect of how businesses communicate with people. Although chatbots are still in the early days, they have grown and developed in leaps and bounds. Chatbots—also known as digital assistants, virtual assistants, virtual agents, interactive agents, and more—have gone from being a simple conversational interface where the user would input text and receive a canned response, to a robust tool where users can converse with a computer via text or voice and receive bespoke responses based on the given context. This advancement is due largely to the rise of artificial intelligence and [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp), as well as improvements in computing power. However, the rise of chatbots should not be viewed in a vacuum. Messaging, in general, has arisen as a preeminent form of communication, and as such, it should come as no surprise that people want a faster and more accessible way to get information. Chatbots can get them that information quickly and can help companies fulfill this desire. With the use of machine learning and deep learning, chatbots can grow intelligently and understand a wider vocabulary and colloquial language, as well as provide more precise and correct responses to requests. Through providing information and conducting specific tasks, whether external, customer-facing requests or internal, employee-facing requests, chatbots can augment humans’ abilities. #### What Types of Chatbots Exist? The manner in which a user might interact with a chatbot can differ, especially as it relates to the sophistication of the chatbot’s conversational abilities and the degree to which a human might need to step in when the chatbot is not able to respond to a particular query in a reasonable manner. **Button-based bots** Users interact with these chatbots through menus and buttons. **Keyword recognition-based chatbots** Users interact with these chatbots through text or speech and the bot responds based on certain pre-programmed keywords. **Contextual chatbots** Users interact with these chatbots in a natural, conversational manner and the bot responds appropriately, thanks to advanced NLP software techniques. ### What are the Common Features of Chatbots? To fully evaluate a chatbot, it should fulfill the task that it has been programmed to do in an efficient and effective way. Here are some criteria through which it can be evaluated. **Emotional intelligence:** In any conversational context, it is critical that each speaker responds to the other in an emotionally intelligent manner, paying careful attention to the emotional state of the other. This is no less true with a chatbot. The best chatbots on the market respond to the user in a way that is commensurate with their emotional state. **Conversational ability:** As the name implies, chatbots should be able to chat in a way that is natural and fluent, understanding the intent of what was said and responding appropriately. **Broad knowledge base:** Good chatbots are well integrated with a host of business systems or knowledge bases, giving them the ability to answer questions correctly and contextually. **Personal:** Stellar chatbots connect to the user in a way that is bespoke and tailored to the individual. They take in personal information in a safe and secure manner and output a response which befits the question as well as the questioner. **Personality:** Boring chatbots might work in some cases, but adding a bit of zest and personality can help unlock the full potential of these conversational agents. When a chatbot has a touch of sass, the conversation is enriched and enlightened, thus raising the level and sophistication of the conversation. ### What are the Benefits of Chatbots? Chatbots affect any touchpoint where businesses communicate with people. Therefore, there are many key reasons a company might deploy a chatbot for a given use case. Chatbots aren’t just useful for website visitors, app users, and customers, but businesses as well. Below are a few reasons why businesses may decide to use chatbots. **More people are ready to use chatbots:** At least in certain circumstances, consumers actually prefer using chatbots for quick communication with brands. People are in front of their computer and phone screens now more than ever, so it makes sense to provide them with a service they can access with their fingertips. **They never take a day off:** Bots are not constrained to traditional work hours or time zones. So, if one approaches the bot with a basic issue at odd hours, it can be resolved within minutes. **Knowledge acquisition:** Chatbots can be used to help visitors sign up for marketing newsletters, register for webinars, schedule appointments, and even guide customers to a landing page or e-commerce site to finalize transactions. ### Who Uses Chatbots? Chatbots, as a multi-purpose, many-featured solution, can be utilized by various business users.  **Marketers** : Marketers are always looking to connect and engage with customers and potential customers. Some channels which they utilize include SMS, email, and telephone. Through conversational solutions, like chatbots, marketers can connect in an automated manner, which would help increase their scale and scope. **Customer support:** When one has issues with a product or service, they want to be able to engage with the business in whatever channel they desire. As such, businesses across industries are developing solutions, such as chatbots, to ensure that they are always available. With chatbots, they are able to provide 24/7 support and services to employees and customers. **Human resources:** Employees frequently have questions for their human resources (HR) team, sometimes known as employee success. These questions range from benefits to paid time off (PTO) to salary-related queries. Although it is important to keep the human in human resources, chatbots can provide a channel in which employees can ask questions and receive answers immediately. ### What are the Alternatives to Chatbots? As mentioned, chatbots are making an impact across industries as well as business functions. Therefore, it is only natural that they integrate with a host of different software. Here are some different types of software that are either directly related to or can be integrated with chatbots. [Bot platforms](https://www.g2.com/categories/bot-platforms) **:** Chatbots are a great solution when users are looking for a chatbot that they can use off the shelf, with little to no development or coding experience necessary. However, companies looking to build their own chatbot can benefit from bot platforms, which are tools used to build and deploy interactive chatbots. These platforms provide development tools such as frameworks and API toolsets for customizable bot creation. [Intelligent virtual assistant](https://www.g2.com/categories/intelligent-virtual-assistants)[s software](https://www.g2.com/categories/intelligent-virtual-assistants) **:** If a company has more time and energy, as well as fiscal resources, it is wise for them to explore intelligent virtual assistants (IVAs), which provide the same basic capabilities of chatbots and more. With IVAs, users are enabled to have natural conversations via a host of different channels to solve their business problems. In addition, this advanced software has the ability to use the conversations to update systems such as a CRM, an ERP, or human resource management systems. #### Software Related to Chatbots The following solutions can be used in conjunction with chatbots to automate business operations and further advance digital transformation: [Help desk software](https://www.g2.com/categories/help-desk) **:** Customer service is a major use case for chatbots. Help desk software, which is designed to provide a customer with information and support regarding a company’s products or services, is extensively including chatbot functionality or the ability to integrate with chatbots. [Productivity bots software](https://www.g2.com/categories/productivity-bots) **:** Users looking to increase the productivity of software they are using should look to productivity bots to help them achieve this goal. Productivity bots work as add-ons to software tools, providing additional features, organization, or automation on top of the foundational features of the product. When a bot is connected to a software platform, it boosts the utility of the existing tool that the team already uses. [Natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp): NLP software allows applications to interact with human language using a deep learning algorithm. NLP algorithms input language and can give a variety of outputs based on the learned task NLP algorithms can provide voice recognition and natural language generation, which converts data into understandable human language. Some examples of NLP uses include chatbots, translation applications, and social media monitoring tools that scan social media networks for mentions. ### Challenges with Chatbots A software can come with its own set of challenges. Chatbots, which are changing many industries and use cases (such as customer support and e-commerce), have some key issues which one should keep in mind. **Preference for human agents:** Although chatbots are great at many tasks, some contexts, such as those which require a significant amount of empathy, may be better served by a human agent. **Handoffs to humans:** There might come a time when a chatbot does not have an answer to a question from the user. It is critical that the system is designed in a way to successfully resolve this problem. Typically, the best way to solve this is to transition the user to a human agent. ### Which Companies Should Buy Chatbots? Chatbots are positively affecting industries from travel to retail, as well as business functions such as HR. Within these industries, the roles can significantly vary as to who most commonly engages with chatbots. **Hospitality:** The hospitality industry is being transformed by chatbots, with businesses using them to increase customer loyalty through on-demand support and personalized service. Other uses of chatbots in the hospitality sector include taking reservations, enabling personalized services like preferred room features or local restaurant recommendations supporting customer engagement and retention. **Retail:** Retail and e-commerce stand to benefit greatly from the deployment of chatbots to enhance customer engagement and drive sales. Chatbots can also deliver a personalized e-commerce experience for customers. **Travel:** The travel sector is adopting chatbots to assist customer bookings, provide customer support, resolve complaints, and act as a personal assistant to customize a traveler’s itinerary. ### How to Buy Chatbots When looking to deploy a chatbot solution, businesses should start by investigating their various channels, such as messaging platforms, emails, and websites. Chatbots can be deployed across any and all of these platforms. Through analyzing these channels—e.g., discovering response rates, most popular channels, etc.—users can best understand their performance and how chatbot solutions can supercharge them. #### Requirements Gathering (RFI/RFP) for Chatbots Whether a company is purchasing chatbots for the first time or looking to replace their current system, G2.com can assist them with the selection process. First, buyers should evaluate the need for chatbots and determine what functionality will be most useful for the business.  Some initial questions which should be asked include: - Which are the channels that are supported? - How long does it take to set up? - How easy is it to script the chatbots? - How is the offering priced? #### Compare Chatbots **Create a long list** Evaluating vendors should start with a long list, which will help to determine whether or not a given solution is a good fit. With a long list, one creates a broad list of tools that align with one’s business goals. So that there is a level playing field, it is important to ask the same set of questions to each seller. **Create a short list** Next, a whittling down should take place. Through pointed questions, demos, and trials, one can go from a long list to a short one. Although this will differ for each business and use case, three to five products are typically a good number. With this list in hand, businesses can produce a matrix to compare the features and pricing of the various solutions. **Conduct demos** To ensure the comparison is thoroughgoing, the user should demo each solution on the short list with the same use case and datasets. This will allow the business to evaluate like for like and see how each vendor stacks up against the competition. #### Selection of Chatbots **Choose a selection team** Before getting started, it's crucial to create a winning team that will work together throughout the entire process, from identifying pain points to implementation. The software selection team should consist of members of the organization who have the right interest, skills, and time to participate in this process. A good starting point is to aim for three to five people who fill roles such as the main decision maker, project manager, process owner, system owner, or staffing subject matter expert, as well as a technical lead, IT administrator, or security administrator. In smaller companies, the vendor selection team may be smaller, with fewer participants multitasking and taking on more responsibilities. **Negotiation** Just because something is written on a company’s pricing page, does not mean it is fixed (although some companies will not budge). It is imperative to open up a conversation regarding pricing and licensing. For example, the vendor may be willing to give a discount for multi-year contracts or for recommending the product to others. **Final decision** After this stage, and before going all in, it is recommended to roll out a test run or pilot program to test adoption with a small sample size of users. If the tool is well used and well received, the buyer can be confident that the selection was correct. If not, it might be time to go back to the drawing board. ### Chatbots Trends In addition, artificial intelligence techniques such as NLP software help make chatbot solutions easier to use and more powerful, providing more accurate results. Below are the trends relevant to this software. **Conversational interfaces** In general, users are looking to conversational interfaces to get answers to their burning questions. For example, they are looking to query their data in a more natural way. Since natural language understanding has improved, people can talk to their data, finding and exploring insights using natural, intuitive language. With this powerful technology, users can focus on discovering patterns and finding meaning hidden in the data as opposed to memorizing SQL queries. Data-focused businesspeople, like data analysts, can benefit from conversational interfaces like chatbots. Users can uncover the material they are looking for using intuitive language. Intuitive methods of querying data mean a larger user base that can access and make sense of company data. **Voice** Voice is a primal method of interacting with others. It is only natural that we now converse with our machines using our voice and that the platforms for said voicebots have seen great success. Voice makes technology feel more human and allows people to trust it more. Voice will prove to be an important natural interface that mediates human communication and relationships with devices, and ultimately, within an AI-powered world. **Artificial intelligence** AI is quickly becoming a promising feature of many, if not most, types of software. With machine learning, end users can identify patterns in data, allowing them to make sense of content and help them understand what they are seeing. This pattern recognition is fueling the rise of more powerful, contextually-aware chatbots.