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VOICEplug

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8 reviews
  • 2 profiles
  • 1 categories
Average star rating
4.3
Serving customers since
2020

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VOICEplug Reviews

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Gabriel T.
GT
Gabriel T.
10/13/2024
Validated Reviewer
Review source: G2 invite
Incentivized Review
Translated Using AI

"VoicePlug: A Revolutionary AI Solution for Voice Commerce"

VoicePlug offers an innovative approach to voice commerce, making it incredibly easy for businesses like restaurants to enhance their customer interactions. The natural voice interface is intuitive and feels more personal compared to traditional systems. I especially appreciate how it allows businesses to optimize their operations by enabling smoother and faster transactions through voice commands. The integration with existing systems is seamless, and the AI's ability to understand and process voice commands accurately is impressive.
KS
Khanhvl S.
09/25/2024
Validated Reviewer
Review source: G2 invite
Incentivized Review

Efficient and customer-oriented ordering system

I think it is a good move insofar as it aims to enhance the level of customization during the ordering process. VOICEplug AI is its capacity to receive orders through conversation in words. Customers can add modifications and make inquiries without any much attention from my staff.
SA
Shamsul A.
09/23/2024
Validated Reviewer
Review source: G2 invite
Incentivized Review

Focus on order accuracy and customer service

I have noticed that our customers and employees also find our drive-thru convenient thanks to VOICEplug AI integration. This makes the life of the customer easier to place an order through ‘conversational commerce’.

About

Contact

Phone:
+1 650-918-6100
HQ Location:
Palo Alto, US

Social

VOICEplug AI — Automate Every Order. Answer Every Customer. Across Every Channel.

VOICEplug AI is a Voice AI platform purpose-built for restaurants, automating ordering and customer engagement across every channel — phone, drive-thru, kiosk, and reservations — using natural, conversational AI. Phone AI answers every incoming call, takes orders, handles inquiries, communicates promotions, and manages reservations — 24/7, with zero hold times and zero missed calls. Customers simply talk naturally, and the AI understands, responds, and routes the order directly to the POS in real time. Drive-Thru AI replaces the traditional intercom experience with intelligent voice ordering — reducing wait times, increasing order accuracy, and upselling intelligently at every interaction. Kiosk AI brings touchless, voice-powered ordering inside and outside the restaurant — letting customers order naturally at the counter without waiting for staff, reducing queue times and improving throughput. Reservations AI handles table booking requests over the phone and other channels automatically — confirming, modifying, and managing reservations without tying up staff. Across all channels, VOICEplug is trained specifically for restaurant complexity: modifier-heavy menus, combo structures, size variants, coupons, dietary preferences, and multi-language conversations are handled natively. The AI continuously learns from every interaction, getting smarter about your menu, your customers, and their preferences over time. VOICEplug integrates with 50+ restaurant technology systems — POS, online ordering, loyalty, and payment platforms — with no new hardware and no downtime. It supports multiple languages, enabling restaurants to serve a broader, more diverse customer base without additional staffing. Restaurants using VOICEplug capture 100% of customer orders, see 12–25% higher average check sizes through intelligent upselling, reduce order-related labor costs by up to 75%, and build stronger customer loyalty through personalized, remembered experiences. From independent pizzerias to enterprise chains, VOICEplug AI turns every customer touchpoint into a consistent, revenue-generating, staff-free interaction.

Details

Year Founded
2020
Ownership
Privately Held
Website
voiceplug.ai