--- title: VOICEplug AI Reviews meta_title: 'VOICEplug AI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how VOICEplug AI works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 5 scale: '5' date_modified: '2026-08-17' parent_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # VOICEplug AI Reviews **Vendor:** VOICEplug **Category:** [Chatbots Software](https://www.g2.com/categories/chatbots) **Average Rating:** 4.1/5.0 **Total Reviews:** 5 ## About VOICEplug AI VOICEplug AI is a Voice AI platform purpose-built for the restaurant industry, automating food ordering and customer engagement across every channel — phone, drive-thru, kiosk, and reservations — using natural, conversational AI technology. Restaurants lose thousands of dollars every week to missed calls, long hold times, and understaffed front-of-house teams. VOICEplug solves this at the root. Our AI-powered phone ordering system answers every incoming call, takes orders in natural conversation, handles customer inquiries, communicates limited-time offers, and manages reservations — 24 hours a day, 7 days a week, without putting a single customer on hold or adding headcount. Phone AI captures every phone order and reservation automatically, turning your busiest hours into your most efficient ones. Drive-Thru AI replaces the traditional intercom with intelligent voice ordering — cutting wait times, reducing errors, and upselling at every interaction. Kiosk AI enables touchless, voice-powered ordering inside and outside the restaurant, freeing staff to focus on hospitality rather than order-taking. Reservations AI handles table bookings, modifications, and confirmations over the phone without tying up your team. Unlike generic conversational AI tools, VOICEplug is trained specifically for restaurant ordering complexity — modifier-heavy menus, combo structures, size variants, coupons, dietary preferences, and real-time upsells are all handled natively. The platform continuously learns from every live interaction, improving accuracy, personalizing responses, and adapting to your menu and your customers over time. VOICEplug integrates seamlessly with 50+ restaurant technology systems — including leading POS systems, online ordering platforms, loyalty programs, and payment gateways — with no new hardware required and zero downtime during deployment. It supports multiple languages, enabling restaurants to serve a more diverse customer base without additional staffing. Restaurants and QSR chains using VOICEplug AI see measurable results fast: 100% of calls answered — zero missed orders, zero lost revenue 12–25% increase in average check size through intelligent, in-conversation upselling 50–75% reduction in order-related labor costs Up to 20% more repeat orders through personalized, remembered customer experiences Live in days — fast onboarding with no disruption to existing operations From independent pizzerias and fast-casual concepts to multi-location restaurant chains and enterprise QSR brands, VOICEplug AI transforms every customer touchpoint — phone call, drive-thru lane, kiosk, reservation request — into a consistent, accurate, and revenue-generating experience. Stop losing orders to missed calls and overwhelmed staff. With VOICEplug AI, every customer is answered, every order is captured, and every interaction builds loyalty — automatically. ## VOICEplug AI Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users appreciate the **enhanced customization** of VOICEplug AI, enabling effortless order modifications and inquiries through conversation. (1 reviews) - Users appreciate the **ease of use** provided by VOICEplug AI, simplifying order placements and enhancing customer experience. (1 reviews) - Users appreciate the **easy integrations** of VOICEplug AI, enhancing convenience for both customers and employees in order placement. (1 reviews) - Users value the **customization and conversational order-taking** features of VOICEplug AI, streamlining their ordering process. (1 reviews) - Users appreciate the **convenience of integrations** with VOICEplug AI, enhancing order placement through conversational commerce. (1 reviews) **What users dislike:** - Users express frustration with frequent **connectivity issues** , leading to dropped orders and a negative experience for everyone involved. (1 reviews) - Users note a **lack of insight** into customer behavior during voice interactions, limiting the effectiveness of reporting features. (1 reviews) - Users feel the **reporting features are somewhat limited** , lacking insights into customer behavior during voice interactions. (1 reviews) - Users report a **high rate of software bugs** , leading to dropped orders and frustrating repeated processes. (1 reviews) ## VOICEplug AI Reviews ### 1. "VoicePlug: A Revolutionary AI Solution for Voice Commerce" **Rating:** 4.0/5.0 stars **Reviewed by:** Gabriel T. | Account manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** October 13, 2024 **What do you like best about VOICEplug AI?** VoicePlug offers an innovative approach to voice commerce, making it incredibly easy for businesses like restaurants to enhance their customer interactions. The natural voice interface is intuitive and feels more personal compared to traditional systems. I especially appreciate how it allows businesses to optimize their operations by enabling smoother and faster transactions through voice commands. The integration with existing systems is seamless, and the AI's ability to understand and process voice commands accurately is impressive. **What do you dislike about VOICEplug AI?** While VoicePlug is a great tool, its initial setup can be a bit complex for smaller businesses with limited tech resources. It would be helpful to have more extensive onboarding materials or support to assist during the integration process. Additionally, the pricing might be a bit high for startups or smaller businesses, but the value it brings definitely justifies the investment in the long run. **What problems is VOICEplug AI solving and how is that benefiting you?** With this approach, your personal experience with VoicePlug and the benefits you have directly seen in your ### 2. Efficient and customer-oriented ordering system **Rating:** 4.0/5.0 stars **Reviewed by:** Khanhvl S. | Account Executive, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 25, 2024 **What do you like best about VOICEplug AI?** I think it is a good move insofar as it aims to enhance the level of customization during the ordering process. VOICEplug AI is its capacity to receive orders through conversation in words. Customers can add modifications and make inquiries without any much attention from my staff. **What do you dislike about VOICEplug AI?** I have suffered a high rate of dropped orders that makes it a worrisome technology. The system malfunctions or freezes and the order is not processed. This irritating to my customer as well as to my staff since they have to repeat the order all over. **What problems is VOICEplug AI solving and how is that benefiting you?** VOICEplug AI platform has useful in improving the speed of order delivery and their accuracy. Customers order with ease and accuracy, they cannot be confused by such factors as bad line connection, bad hand writings,etc. ### 3. Focus on order accuracy and customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Shamsul A. | Content Marketing Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 23, 2024 **What do you like best about VOICEplug AI?** I have noticed that our customers and employees also find our drive-thru convenient thanks to VOICEplug AI integration. This makes the life of the customer easier to place an order through ‘conversational commerce’. **What do you dislike about VOICEplug AI?** I find the reporting features to be somewhat limited. The system doesn't offer insights into customer behavior during their voice interactions, such as common questions or areas of confusion. **What problems is VOICEplug AI solving and how is that benefiting you?** VOICEplug AI helps in improving the efficiency of the customers while placing their orders within the drive-thru hence improving the overall service delivery. The conversational ordering enables the customers to state their choices and pose queries in a more natural way, eliminating order mistakes. ### 4. Optimise order taking during rush hours **Rating:** 4.0/5.0 stars **Reviewed by:** Amran A. | Head of Section, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 03, 2024 **What do you like best about VOICEplug AI?** It has been useful to take orders through VOICEplug AI during the rush hour. The NL implementation results in a rather unburdened ordering process which is always a bonus and the up-selling hints actually increase average order size. **What do you dislike about VOICEplug AI?** With VOICEplug AI, the options within the structure of the system cannot be rearranged very easily. This means that these items have to be entered and stored in a different system, which is rather inconvenient for customers and stuff. **What problems is VOICEplug AI solving and how is that benefiting you?** We have also used VOICEplug AI to enhance order taking when it is very busy. By automating processes, it takes burden off staff, there are less mistakes, and can assist in boosting sales through suggestive selling. ### 5. Voiceplug AI- Voice commerce solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 27, 2024 **What do you like best about VOICEplug AI?** 24/7 availability and natural language model **What do you dislike about VOICEplug AI?** Limited reviews, not always top choice due to competitor **What problems is VOICEplug AI solving and how is that benefiting you?** Order processing and improve customer service with advance voice technology - [View VOICEplug AI pricing details and edition comparison](https://www.g2.com/products/voiceplug-ai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-18+20%3A43%3A02+-0500&secure%5Bsession_id%5D=4a0322b1-5aba-48a3-b7c0-6f15f3e8844f&secure%5Btoken%5D=c82466e89e80cb83031e4dee5226a53ba1aacfa4f577cb97ce3265de37c0d738&format=llm_user) ## VOICEplug AI Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation ## Top VOICEplug AI Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,675 reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) - 4.4/5.0 (6,066 reviews) - [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) - 4.6/5.0 (5,380 reviews)