My favorite thing about Jivo Chat is how easy it is to use both as an administrator and as a user. Training a new agent on using the platform is easy and doesn't take much time. Plus, I appreciate how easy it is to add new agents or remove old agents. Review collected by and hosted on G2.com.

I wish there was a way to add an auto-message. During COVID, we weren't accepting new clients for a period of time and I was unable to state that in the chat feature easily. We didn't want to remove it from our site altogether, so it would be nice to pause it or add an auto-message. Also, we have to update our tokens with Facebook a lot. It's not hard, but it would be nice if we didn't have to do that as often. It might be a Facebook thing, so no big deal. Review collected by and hosted on G2.com.