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Alfred AI

5.0
(2)

Alfred is a cognitive assistant based on Artificial Intelligence specialized in Customer Experience that learns with every interaction.

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Alfred AI review by María Laura G.
María Laura G.
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"Alfred serving Chat / FB MSN for financial Services"

What do you like best?

The high accuracy in complex languages such as Spanish and Portuguese. It was super easy to implement because they take care of setting up intends, answers and dialogs in general. They also offer an omni-channel platform so Alfred AI can operate with all communication channels such as Mail / Chat / FB / Whatsapp / Twitter / Instagram and Voice!

What do you dislike?

I have no dislikes, great support team and always reachable. It has no down time.

Recommendations to others considering the product

Alfred AI was very easy and quick to setup. It has been used for more than 2 years by now with high level of accuracy in Spanish solving on its own more than 30% of the chats / FB MSN / Whatsapp.

What business problems are you solving with the product? What benefits have you realized?

Alfred AI helps us to solve basic questions most of users have saving humans for complex questions. We are attending three-times more users with same amount of employees.

We are replying most frequent questions with this solution.

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Alfred AI review by Enrique R.
Enrique R.
Validated Reviewer
Verified Current User
Review Source
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"Simple to deploy. Great implementation team. High performance delivered from day 1"

What do you like best?

The short learning curve to delivered great responses practically from the beggining.

What do you dislike?

The limited default KPI. This is solve by tailored KPIs

Recommendations to others considering the product

It's a great solution for text transactions automation without sacrificing CX.

What business problems are you solving with the product? What benefits have you realized?

Improving CX and reducing cost. Up to 15% improvement on NPS and 20% of cost reduction.

What Chatbots solution do you use?

Thanks for letting us know!

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