Best Call Center Infrastructure (CCI) Software - Page 13

VICIHost

VICIhost is a comprehensive, enterprise-class, open-source contact center solution designed to manage inbound, outbound, and blended communications. It integrates predictive dialing capabilities and supports multiple channels, including phone calls, emails, and website chats, all accessible through a unified agent interface. This flexibility allows agents to operate from virtually any internet-connected location, enhancing operational efficiency and scalability. Key Features and Functionality: - Multichannel Communication: Handles inbound, outbound, and blended calls, as well as inbound emails and website chats within a single agent screen. - Advanced Dialing Options: Offers agent-controlled, broadcast, and predictive dialing modes to optimize call outreach. - Skills-Based Routing: Utilizes agent ranking to direct communications to the most appropriate personnel. - Integrated Call Recording: Provides built-in call recording for quality assurance and compliance purposes. - CRM Integration: Seamlessly integrates with various CRM systems, including Salesforce, Zoho, and Zendesk, to streamline customer relationship management. - Web-Configurable IVRs and Voicemail: Allows customization of interactive voice response systems and voicemail boxes to suit specific business needs. - Real-Time Reporting: Delivers immediate access to reports with features like "click-to-listen" for monitoring agent calls. - Security and Compliance: Ensures high-level data encryption from agent browsers to secure SSAE-16 certified hosting facilities, adhering to NIST-approved encryption standards. Primary Value and User Solutions: VICIhost addresses the complex needs of modern contact centers by providing a scalable and flexible platform capable of handling high volumes of customer interactions across multiple channels. Its comprehensive feature set enhances agent productivity, ensures regulatory compliance, and improves customer satisfaction. By offering a unified interface for various communication forms and integrating seamlessly with existing CRM systems, VICIhost streamlines operations and reduces the need for multiple disparate tools. Additionally, its robust security measures and compliance features provide peace of mind for businesses handling sensitive customer data.

Average Rating: 5.0/5.0

Total Reviews: 1

virtualQ

Successful customer connections - For almost ten years, virtualQ has been helping business customers to build successful, sustainable and positive connections with their customers. As a SaaS solution, the AI-based callback management has already saved more than 750,000,000 waiting minutes and established virtualQ as a trusted innovation partner in customer service. Today, 40+ employees from 10+ nations work at the Berlin and Stuttgart locations on the continuous further development of the highly flexible peak management software. Our clients see as much as an 8% increase in customer satisfaction scores and a 1,000 idle agent hours drop within 3 months of implementing our solutions. With a client base ranging from insurance to retail to service utility providers and others, we're looking forward to supporting your company to make your customers say, "Wow!"

Average Rating: 5.0/5.0

Total Reviews: 1

VMukti Video Call Solution

VMukti’s Video Call Solution

Average Rating: 4.0/5.0

Total Reviews: 1

Voca Conversational Interaction Center

Turn Microsoft Teams into an Omnichannel Contact Center with Ready-to-use Conversational AI Voca Conversational Interaction Center (CIC) is built on Azure, giving your contact center the same 99.999% uptime and reliability as Microsoft Teams. A perfect fit between native Teams contact center features & a premium contact center. Have a look: Omnichannel Microsoft Teams Contact Center Voice, email, & webchat interactions give your customers more options for engaging on their terms with your agents. Trust the reliability that comes with Voca CIC being a native Azure-based app using Teams calling infrastructure & client platform to deliver collaborative customer and agent connection. - One-screen Agent Experience - Agent & Supervisor Teams Apps - Intelligent Interaction Routing - Supervisor Live Monitoring - Real-time & Historical Analytics - CRM Integration Self-Service IVA & Conversational IVR Conversational AI & API requests enable you to automate any service scenario for your customers. Voca CIC’s Conversational IVR enables customers to speak freely and resolve issues with intelligent, personalized voice assistants that can automate any service scenario, freeing agents for higher-value tasks, while reducing wait times and misrouted calls. - Pre-trained Conversational AI (NLU, TTS, & STT) - API Extensions - No-code Call Flow Designer - Built-in Microsoft Cognitive Services - Real-time IVR Reports - CRM & Database Dips Conversational Auto-Attendant Natural Language Understanding guides your callers to reach any company contact or department. Enable advanced AI to confidently handle and route calls the first time. Voca CIC’s Auto-Attendant allows callers to voice their reason for calling, using intuitive voice recognition to swiftly direct them to the appropriate department or call queue. - Microsoft Teams Presence-based Routing - 14 Languages Options - Built-in Voicemail & Notifications - Company Address Book Sync - Call Hunting Across Devices - Custom Company Vocabulary

Average Rating: 4.5/5.0

Total Reviews: 1

VoiceGuide IVR

IVR Software for professional business IVR and Dialer systems. Works with Cisco, Avaya and all other providers and integrates with call center systems. Easy to deploy and administer. Highly configurable and able to integrate using all major technologies. Modular dashboards and flexible report generation. Designed to handle large call volumes without losing any response speed, and is used in call centers handling tens of thousands of calls daily. Low per line pricing allows system to be affordable to SME. In business for over 20 years.

Average Rating: 4.5/5.0

Total Reviews: 1

VoIPline Telecom

VoIPline Telecom is business VoIP service provider, offering hosted PBX, SIP trunking, toll-free numbers, Microsoft Teams direct routing, call centre services and more.

Average Rating: 4.0/5.0

Total Reviews: 1

Voximal

Voximal is an IVR software solution that offers speech recognition and synthesis. Voximal works on top of Asterisk and it's VoiceXML 2.1 compliant and supports numerous features among which the voice synthesis and recognition..

Average Rating: 5.0/5.0

Total Reviews: 1

Yeastar Linkus UC Clients

Linkus UC Clients is a unified communications app that aims to help businesses stay connected anytime anywhere. Designed for the Yeastar P-Series Phone System, it transforms your desktop and mobile phone into a fully-featured office extension, provides a convenient call experience, and offers powerful collaboration features like presence, instant messaging, contacts management, CRM integration, etc. With Linkus UC Clients, work anywhere with integrated voice, messaging, conferencing, and more – from virtually any device. Available using Web browser, Microsoft Windows, macOS, iOS, and Android, Linkus makes real-time business communications and collaboration easy across multiple devices, for true one-number access.

Average Rating: 4.8/5.0

Total Reviews: 5

4net Technologies

We provide contact centre and telephony solutions that address todays business issues with an intelligent and consultative approach.

Aavaz

Aavaz is a leading provider of contact center solutions. Aavaz provides a set of products and services to fit your calling and other customer touch point needs today with upgrade paths to your needs tomorrow.

Access Contact Center

Access Contact Center by NexTalk is a comprehensive call management platform designed to facilitate direct, private, and secure communication between businesses and their deaf or hard-of-hearing customers. By integrating seamlessly with existing contact center systems, it ensures compliance with the Americans with Disabilities Act (ADA and demonstrates a commitment to inclusivity and accessibility. Key Features and Functionality: - Direct Communication: Enables real-time text-based interactions between agents and customers without the need for third-party relay services, ensuring privacy and security. - Call Validation: Utilizes unique technology to authenticate TTY calls, confirming they originate from deaf or hard-of-hearing individuals. - Efficient Call Management: Offers features such as group calling, departmental call transfers, and the ability for administrators to monitor and engage in real-time chats. - Pre-Written Responses: Provides customizable, pre-written messages for common inquiries, enhancing response efficiency and consistency. - Availability Management: Allows staff to set their availability status, ensuring effective call routing and workload distribution. Primary Value and Solutions Provided: Access Contact Center addresses the critical need for businesses to communicate effectively with the deaf and hard-of-hearing community. By eliminating intermediaries, it ensures that conversations remain confidential and secure. The platform not only aids in achieving ADA compliance but also enhances customer satisfaction by providing a direct and respectful communication channel. Its integration capabilities and user-friendly features streamline operations, reduce call handling times, and demonstrate a company's dedication to inclusivity and equal access for all customers.

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AheevaCCS

AheevaCCS is an inbound call solution that allows you to control the distribution of your inbound calls and processing times for customer satisfaction.

Airline

Customer service centre automation with Google AI and Twilio. Tailored for your business needs. - Be swifter, smarter and leaner. Help your customers self-serve, your agents focus on value and give your analysts the control they need.

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