---
title: Cloud Voice Infrastructure Reviews
meta_title: 'Cloud Voice Infrastructure Reviews 2026: Details, Pricing, & Features
  | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Cloud Voice Infrastructure works for a business like yours.
aggregate_rating:
  rating_value: 5.0
  review_count: 1
  scale: '5'
date_modified: '2026-06-21'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---

# Cloud Voice Infrastructure Reviews
**Vendor:** BroadConnect Telecom  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About Cloud Voice Infrastructure
A cloud-based, hosted infrastructure solution which provides a fully managed, end-to-end service that enables customers to take advantage of a hosted telephony solution with a full suite of Unified Communications features and capabilities.




## Cloud Voice Infrastructure Reviews
  ### 1. Using BroadConnect Telecom’s Cloud Voice solution form Last 5 years

**Rating:** 5.0/5.0 stars

**Reviewed by:** simi l. | SEO Specilist, Marketing and Advertising, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 17, 2015

**What do you like best about Cloud Voice Infrastructure?**

We’ve been using BroadConnect Telecom’s Cloud Voice solution for about 5 years and has been a highly reliable and flexible communications tool which has actually proven that it is a future-proofed solution for us - As they promised! 

**What do you dislike about Cloud Voice Infrastructure?**

Broad-connect Provides a future-proofed solution for us - As they promised! Everything was good

**What problems is Cloud Voice Infrastructure solving and how is that benefiting you?**

There were no initial hardware costs or lengthy engineer visits, and calling/feature plans were easily shared across the business. I’d highly recommend BroadConnect’s SIP Trunking services to anyone that is looking for a secure and reliable telecom solution!


## Cloud Voice Infrastructure Discussions
  - [What is Cloud Voice Infrastructure used for?](https://www.g2.com/discussions/what-is-cloud-voice-infrastructure-used-for)

- [View Cloud Voice Infrastructure pricing details and edition comparison](https://www.g2.com/products/cloud-voice-infrastructure/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-30+10%3A43%3A42+-0500&secure%5Bsession_id%5D=7f6909ed-0aeb-49d1-be14-fd9188074169&secure%5Btoken%5D=3d7aaa18824e4207301db724a672a540edfb0a6684b2a9e533f0639def3bf97d&format=llm_user)

## Cloud Voice Infrastructure Features
**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Call Recording
- Reporting & Dashboards

## Top Cloud Voice Infrastructure Alternatives
  - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,426 reviews)
  - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 4.5/5.0 (4,040 reviews)
  - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,533 reviews)