# Greenlight CRM Reviews
**Vendor:** Greenlight Innovation Ltd  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 1
## About Greenlight CRM
Greenlight CRM is call centre software that solves all your customer contact technology requirements in one hosted solution that's easy to use, compliant, customisable and feature rich.




## Greenlight CRM Reviews
  ### 1. Excellent integrated crm and dialler solution

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 22, 2019

**What do you like best about Greenlight CRM?**

High level of customisation with strong emphasis on GDPR compliance and interactive scripting and data management tools 

**What do you dislike about Greenlight CRM?**

Some additional functionality for IB call management would be benifical 

**What problems is Greenlight CRM solving and how is that benefiting you?**

Helps provide interactive scripting for our sales agents in a single unified experience 


## Greenlight CRM Discussions
  - [What is Greenlight CRM used for?](https://www.g2.com/discussions/what-is-greenlight-crm-used-for)

- [View Greenlight CRM pricing details and edition comparison](https://www.g2.com/products/greenlight-crm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+08%3A05%3A35+-0500&secure%5Bsession_id%5D=100b0217-55fd-47bb-971d-061ca8e38dd5&secure%5Btoken%5D=4c63449a7844d396abd3bbb105dd310385da552a4fe92f6e08d941e1c92cd6fb&format=llm_user)

## Greenlight CRM Features
**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Call Recording
- Reporting & Dashboards

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