Best Call Center Infrastructure (CCI) Software - Page 12

How Many Call Center Infrastructure (CCI) Software Products Does G2 Track?

Total Products under this Category: 612

Category Stats (Nov 2026)

  • Average Rating: 4.4/5 (↓0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: AloTech (+3.71%) - Among all products in this category, AloTech recorded the largest rating increase compared to last month

Last updated: November 12, 2026

How Does G2 Rank Call Center Infrastructure (CCI) Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 50,800+ Authentic Reviews
  • 612+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Call Center Infrastructure (CCI) Software

G2 Grid® for Call Center Infrastructure (CCI) Software plotting products by satisfaction and market presence

Highlighted products: RingEX, Five9 Intelligent Cloud Contact Center Platform, Aircall, Nextiva, Talkdesk, Genesys Cloud CX, CloudTalk, and SalesCaptain.

Underlying data: [Grid® JSON](https://www.g2.com/categories/call-center-infrastructure-cci/grids.json?focus%5B%5D=ringex&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=aircall&focus%5B%5D=nextiva&focus%5B%5D=talkdesk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=cloudtalk&focus%5B%5D=salescaptain-inc-salescaptain)

ServiceNow Telecommunications Service Management

Connect your telecom operations—from the network to the customer—on a single platform. Simplify service delivery with insights to take proactive action.

Average Rating: 4.3/5.0

Total Reviews: 2

Who Is the Company Behind ServiceNow Telecommunications Service Management?

  • Seller: ServiceNow
  • Year Founded: 2004
  • HQ Location: Santa Clara, CA
  • LinkedIn® Page: www.linkedin.com
    35,078 employees on LinkedIn®
  • Ownership: NYSE:NOW
  • Total Revenue (USD mm): $7,240

Who Uses This Product?

  • Company Size: 100% Medium

What Do G2 Reviewers Say About ServiceNow Telecommunications Service Management?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the seamless connectivity of TSM, enabling efficient issue resolution across network operations and field services.
  • Users value the streamlined connectivity of TSM, efficiently linking network and field service agents to solve customer issues.

What Are Recent G2 Reviews of ServiceNow Telecommunications Service Management?

TelTel.lv

TelTel is a company that creates and develops modern call center systems, which are of high quality, convenient, and reliable.

Average Rating: 3.8/5.0

Total Reviews: 2

How Do G2 Users Rate TelTel.lv?

  • Call Routing: 6.7/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.3/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind TelTel.lv?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of TelTel.lv?

What Are G2 Users Discussing About TelTel.lv?

Toshiba Contact Center Suite

The Toshiba Contact Center Suite runs as an application on Toshiba’s Media Application Server (MAS) or MicroMAS to create simple yet powerful contact centers

Average Rating: 3.5/5.0

Total Reviews: 2

How Do G2 Users Rate Toshiba Contact Center Suite?

  • Call Routing: 6.7/10 (Category avg: 8.9/10)
  • Performance Evaluation: 3.3/10 (Category avg: 8.6/10)
  • Call Monitoring: 6.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Toshiba Contact Center Suite?

Who Uses This Product?

  • Company Size: 50% Large, 50% Small

What Are Recent G2 Reviews of Toshiba Contact Center Suite?

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Vodia PBX

Vodia PBX is a complete suite of business telephony features for on-premise and cloud based telephony systems and services.

Average Rating: 4.2/5.0

Total Reviews: 3

How Do G2 Users Rate Vodia PBX?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Vodia PBX?

Who Uses This Product?

  • Company Size: 33% Large, 33% Medium

What Are Recent G2 Reviews of Vodia PBX?

What Are G2 Users Discussing About Vodia PBX?

AbacusCloud

Abacus Cloud is a platform for hosted PBX, UC, Conferencing, Presence, Instant Messaging and Mobility.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate AbacusCloud?

  • Call Routing: 6.7/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.3/10 (Category avg: 8.6/10)
  • Call Monitoring: 6.7/10 (Category avg: 8.8/10)

Who Is the Company Behind AbacusCloud?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of AbacusCloud?

What Are G2 Users Discussing About AbacusCloud?

Aceyus

Aceyus provides enterprise and mid-market companies contact center solutions designed to elevate and enhance the customer experience through real-time contact center dashboards and reporting. We stitch together call center data, WFM, CRM and omnichannel data, among others, to provide customer experience teams with the real-time data they need to make effective and agile decisions. In business since 2002, Aceyus has provided the world's biggest brands and government agencies with the data they need to ensure efficient contact center operation.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Aceyus?

Who Uses This Product?

  • Company Size: 100% Large

What Are Recent G2 Reviews of Aceyus?

What Are G2 Users Discussing About Aceyus?

Agent Desktop

Ensure customers have personalized experience every time they interact with your business. Empower your agents with a 360 degree view of customer information over a unified screen. Make your agent focus on quicker resolution instead of juggling screens and going out of context. NovelVox unified agent desktop further offers industry-specific interface along with easy drag and drop designer studio. Get set to deliver quality first call resolutions and reduce AHT with customer information, interaction history and self (agent’s) performance stat - all on a single screen. The powerful solution with 75+ integration eases the life of agents and delight customers.

Average Rating: 2.5/5.0

Total Reviews: 1

Who Is the Company Behind Agent Desktop?

  • Seller: NovelVox
  • Year Founded: 2008
  • HQ Location: Roswell, US
  • LinkedIn® Page: www.linkedin.com
    176 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small, 33% Large

What Are Recent G2 Reviews of Agent Desktop?

Apex Cloud Telephony

Apex Cloud Telephony transforms your business phone system with its all-in-one solution that can be managed worldwide instantly. Empowering businesses with seamless, reliable, and scalable communication solutions is the core of our mission. We understand the importance of efficient communication in today’s fast-paced world, and our team is driven to provide a platform that enhances connectivity while simplifying the complex. Features include IVR (Auto Attendant), Call Forwarding, Call Queue, Call Recording, Out of Office, Voicemail to Email, Music on Hold and more. Experience the difference with Apex Cloud Telephony and discover how our cloud-based phone solution can elevate your business communication.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Apex Cloud Telephony?

  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 6.7/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Apex Cloud Telephony?

  • Seller: ApexPBX
  • Year Founded: 2009
  • HQ Location: London, GB
  • LinkedIn® Page: www.linkedin.com
    4 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Apex Cloud Telephony?

AT&T Collaborate

A flexible cloud-based solution that blends voice and collaboration. Start with voice and add features such as employee availability, instant messaging, conferencing, file sharing, team workspaces, and call center services as you need them.

Average Rating: 4.8/5.0

Total Reviews: 6

How Do G2 Users Rate AT&T Collaborate?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind AT&T Collaborate?

  • Seller: AT&T Inc.
  • Year Founded: 1876
  • HQ Location: Dallas, TX
  • LinkedIn® Page: www.linkedin.com
    195,339 employees on LinkedIn®
  • Ownership: NYSE: T
  • Phone: +1.210.821.4105

Who Uses This Product?

  • Company Size: 67% Large, 17% Small

What Do G2 Reviewers Say About AT&T Collaborate?

AI-generated summary from verified user reviews

Pros
  • Users find AT&T Collaborate to be an awesome and easy-to-use tool for seamless collaboration.
  • Users enjoy the convenient chat feature of AT&T Collaborate, enhancing communication through voice, video, and messaging.
  • Users find AT&T Collaborate to be a user-friendly tool, enhancing their collaboration experience effortlessly.
  • Users appreciate the seamless integration of voice, video, and messaging in AT&T Collaborate, enhancing communication efficiency.
  • Users value the ease of use of AT&T Collaborate for seamless team collaboration and communication.
Cons
  • Users experience occasional connectivity issues that result in dropped calls and frustrating interruptions during use.
  • Users experience occasional call dropping issues with AT&T Collaborate, impacting communication effectiveness and reliability.
  • Users experience occasional call drops and interruptions, which disrupt their communication with AT&T Collaborate.
  • Users experience occasional connectivity issues that result in dropped calls and interruptions during use.
  • Users often face difficult navigation due to frequent connectivity problems, leading to interruptions and dropped calls.

What Are Recent G2 Reviews of AT&T Collaborate?

What Are G2 Users Discussing About AT&T Collaborate?

Auto Dialer Software

CallCenterhosting (by Acefone) Auto Dialer is a cloud-based sales calling software designed to help businesses automate outbound calling, connect agents with more prospects, and improve sales productivity. It automatically dials contact lists, reduces manual dialing, and connects agents with answered calls so teams can spend more time having meaningful conversations. With features such as automated dialing, call routing, CRM integrations, call recording, real-time analytics, and campaign management, Acefone helps sales and contact center teams streamline outbound campaigns from a single platform. Key benefits: Automate outbound calling and reduce manual dialing Increase agent productivity and call connect rates Manage multiple calling campaigns efficiently Integrate with CRM and business applications Record, monitor, and analyze calls Track campaign and agent performance in real time Scale outbound calling without complex infrastructure CallCenterhosting (by Acefone) Auto Dialer is suitable for sales teams, telemarketing, collections, customer service, and contact centers looking to simplify outbound calling and improve operational efficiency.Acefone Auto Dialer is a cloud-based sales calling software designed to help businesses automate outbound calling, connect agents with more prospects, and improve sales productivity. It automatically dials contact lists, reduces manual dialing, and connects agents with answered calls so teams can spend more time having meaningful conversations. With features such as automated dialing, call routing, CRM integrations, call recording, real-time analytics, and campaign management, Acefone helps sales and contact center teams streamline outbound campaigns from a single platform. Key benefits: Automate outbound calling and reduce manual dialing Increase agent productivity and call connect rates Manage multiple calling campaigns efficiently Integrate with CRM and business applications Record, monitor, and analyze calls Track campaign and agent performance in real time Scale outbound calling without complex infrastructure Acefone Auto Dialer is suitable for sales teams, telemarketing, collections, customer service, and contact centers looking to simplify outbound calling and improve operational efficiency.

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate Auto Dialer Software?

  • Call Routing: 6.7/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.3/10 (Category avg: 8.6/10)
  • Call Monitoring: 6.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Auto Dialer Software?

  • Seller: CallCenterHosting
  • Year Founded: 2004
  • HQ Location: Lytchett Matravers, Poole, GB
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®
  • Ownership: Nishant Kadian
  • Phone: 1800-121-7777

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Auto Dialer Software?

BrainCX

BrainCX AI is a proprietary orchestration platform that generates and deploys voice AI agents across phone, website, chat, and avatar-driven interactions for regulated industries. One platform. One brain. Every channel. Voice AI phone agents handle inbound and outbound calls with human-grade conversation quality, replicating the tone, cadence, and escalation behaviors of your top-performing representatives. On the web, voice-first interfaces and AI avatars replace static navigation with guided conversational experiences that move customers through product discovery, selection, and purchase. Chat agents run on the same engine. SMS, email, and in-app messaging orchestrate from a single system. The platform is built to drive higher conversion rates, increase average cart size, and grow customer lifetime value. Voice AI agents and avatars do not replace headcount alone. They increase contact rates, lift conversion, grow average order value, and extend customer retention, compounding revenue per customer over time. BrainCX AI serves trust-dependent businesses in healthcare, behavioral health, financial services, insurance, and higher education. The platform is designed for contact center leaders, CX operations teams, and IT decision-makers at mid-market and enterprise organizations looking to replace legacy IVR systems and static websites with intelligent voice AI that lifts revenue. DialLingo, built on the same platform, is a self-serve SaaS product that enables small and medium businesses to deploy multilingual voice AI agents with real-time relay translation and native-language conversations across 50+ languages. The platform includes a deep insights layer for customer behavior analytics, call tracking, and conversation trending. Operations teams get visibility into call patterns, customer intent signals, sentiment shifts, escalation triggers, and conversion pathways in real time, turning every interaction into actionable intelligence. BrainCX AI runs on a proprietary orchestration engine with multiple patents pending. The company built the platform from the ground up, embedding 30 years of contact center operations expertise into the architecture. HIPAA, FERPA, SOC2, and GDPR compliance controls are built into every conversation turn by design, not bolted on after the fact. Customized enterprise deployments go live in 30 to 45 days. No 12-month integration projects. No heavy lift from your internal team. Organizations using BrainCX AI report up to 40% reduction in customer engagement costs and up to 30% increase in conversion rates.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind BrainCX?

  • Seller: BrainCX AI
  • Year Founded: 2025
  • HQ Location: West Palm Beach, US
  • LinkedIn® Page: www.linkedin.com
    21 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of BrainCX?

Callflow Cloud PBX

Callflow Cloud PBX is an advanced cloud-based IP-PBX solution with over 50 modules such as call recordings, extended IVR capabilities, advanced call manager, tags and comments, detailed statistics, real time monitoring module, CRM and ERP custom integrations etc. Why Callflow Cloud PBX: • Works on Multiple Devices: WebRTC (desktop), IP Phones, Mobile App. • Enterprise Security – servers in the EU and USA. ISO/IEC 27001. • Built-in Modules for Comprehensive Solutions: Callflow Cloud PBX platform includes modules designed for both call centers and administrative departments, providing adaptable solutions. • Flexible Monthly Subscriptions: Scalable pricing based on per-user monthly subscriptions, accommodating businesses of all sizes within a single account. • Deployment Versatility: Multitenancy platform with cloud-based or on-premise deployment options, for maximum flexibility. • Tailored Integrations & Expert Support: Custom integration services and dedicated engineer support, ensuring seamless implementation and ongoing assistance. • Cost-effectiveness: Competitive features and cost-effective solutions compared to industry leaders. • Proven Track Record: Two decades of industry experience and a strong presence in European markets.

Average Rating: 3.5/5.0

Total Reviews: 1

How Do G2 Users Rate Callflow Cloud PBX?

  • Call Routing: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Callflow Cloud PBX?

Who Uses This Product?

  • Company Size: 100% Medium

CallWise.io

CallWise.io is a SaaS based middleware, that integrates with every E-mail Marketing, CRM, and Marketing Automation software platform without using complicated APIs. Callwise bridges the gap between sales & marketing by connecting sales reps with warm prospects in real time.

Average Rating: 3.0/5.0

Total Reviews: 1

Who Is the Company Behind CallWise.io?

Who Uses This Product?

  • Company Size: 100% Small

What Are G2 Users Discussing About CallWise.io?

Cisco Hosted Collaboration Solution

AT&T can deliver a rich array of PBX/IP Telephony features, IP Phone, video phone and soft phone support for making calls over the public switched telephone network, or over the computer via IP, Single Number Reach on wired and wireless devices to reduce missed calls, Voicemail and Unified Messaging to capture your voice messages and make them available via an email message, Presence and collaboration to quickly locate and connect with contacts

Average Rating: 4.0/5.0

Total Reviews: 12

How Do G2 Users Rate Cisco Hosted Collaboration Solution?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)

Who Is the Company Behind Cisco Hosted Collaboration Solution?

  • Seller: AT&T Inc.
  • Year Founded: 1876
  • HQ Location: Dallas, TX
  • LinkedIn® Page: www.linkedin.com
    195,339 employees on LinkedIn®
  • Ownership: NYSE: T
  • Phone: +1.210.821.4105

Who Uses This Product?

  • Company Size: 50% Large, 33% Medium

What Do G2 Reviewers Say About Cisco Hosted Collaboration Solution?

AI-generated summary from verified user reviews

Pros
  • Users praise the high-quality voice functionality and multiple options offered by Cisco Hosted Collaboration Solution.
  • Users appreciate the multiple collaboration options available in Cisco Hosted Collaboration Solution, enhancing their communication experience.
  • Users praise the reliable voice quality of Cisco Hosted Collaboration Solution, highlighting its superior communication experience.

What Are Recent G2 Reviews of Cisco Hosted Collaboration Solution?

What Are G2 Users Discussing About Cisco Hosted Collaboration Solution?

Clarify & Record

Clarify & Record is a unified Call Recording system. Users can enhance performance, resolve disputes, comply with industry standards.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Clarify & Record?

Who Uses This Product?

  • Company Size: 100% Large

What Are Recent G2 Reviews of Clarify & Record?

What Are G2 Users Discussing About Clarify & Record?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024