Top Free AI Customer Support Agents Software - Page 7

IrisAgent

IrisAgent is an AI-powered customer support platform that automates 50%+ of support tickets with zero hallucinations. Unlike generic AI chatbots, IrisAgent validates every response against your knowledge base, achieving 95%+ verified accuracy across chat, email, and voice channels. Deploy in 24 hours with no custom development. IrisAgent connects to Zendesk, Salesforce, Intercom, Freshworks, and Jira to auto-resolve tickets, auto-tag and route requests, and give agents real-time recommended resolutions from your KB and past tickets. Trusted by Dropbox, Zuora, and InvoiceCloud to handle 1M+ tickets monthly. SOC 2 Type II certified, GDPR and HIPAA compliant. Key capabilities: - Hallucination Removal Engine — every AI answer is grounded in your data - Smart Operating Procedures — write workflows in plain English, no code - Workflow Automation — process refunds, resets, and routine tasks automatically - Auto-tagging & Routing — instant categorization and queue assignment - Omnichannel AI — unified automation across chat, email, and voice - Sentiment Analysis — real-time monitoring with escalation alerts

Average Rating: 4.8/5.0

Total Reviews: 2

KnowDesk

KnowDesk is the only all-in-one customer support platform that combines AI-powered chat, live agent escalation, and built-in Quality Assurance without stitching together multiple tools. Connect your existing docs - Google Docs, Notion, Confluence, PDFs, or website URLs- and KnowDesk deploys a branded AI widget that answers questions instantly, 24/7, from your live documentation. When AI can't resolve an issue, it escalates to a live agent with the full conversation already loaded. No repeated explanations. No lost context. What sets KnowDesk apart: → Multi-model AI configured in the background. → Live agent inbox with manual or smart round-robin or least-busy assignment → Order lookup: AI answers "where is my order?" with live Stripe, Shopify, or Paystack data → Built-in QA Reviews: 9-attribute scoring, calibration sessions, and a private agent coaching portal - no external QA tool needed → Smart Queue: automatically flags high-risk conversations for review → Ticket escalation to Freshdesk, Zendesk, Intercom, or email → Enterprise-grade AI infrastructure - always current, no model management needed → Omni-channel analytics and one-click weekly QA reports The loop no competitor closes: AI handles volume → Agents handle escalations → QA scores quality → Calibration aligns reviewers → Coaching closes the feedback loop Built for SaaS teams, e-commerce stores, support operations, and agencies. Available on the web, WordPress, and Shopify.

Average Rating: 5.0/5.0

Total Reviews: 1

MonoChat

MonoChat gives your business an AI business app for its industry, plus one team inbox for every messaging channel. It is not only a place to collect messages: the app runs the work behind them. Industry apps, ready to install Pick an app from the MonoChat app store: Real Estate, Clinic, Salon, Hotel & Travel, E-commerce, Retail, Education, Car Dealers, Car Rental, Fitness Studio, Non-profit and Public Services. Each app runs a real part of your business on WhatsApp, Instagram, Messenger, TikTok, Telegram, SMS, voice calls and web chat. For example, Real Estate Assistant sends matching listings as WhatsApp cards, books viewings with reminders, tracks lead stages and lead sources, runs project launch campaigns and handles tenants' rent, documents and repairs. Clinic, Salon, Hotel & Travel and Education apps turn chats into appointments with reminders; E-commerce syncs Shopify, answers order questions and recovers carts; Lead Ads follows up Facebook and Instagram lead forms on WhatsApp within minutes. Quick start Pick your type of business, fill in one short form and turn the assistant on. WhatsApp templates are written and submitted on your number for you, and sample data lets you try every screen before your first customer. No developers needed. Strong integrations - Shopify, payment links through your payment provider and Meta Lead Ads. - Your own OpenAI, Gemini or Anthropic key with no markup. - REST API, webhooks, MCP and JavaScript custom functions; no-code flows for every step. AI agents and one shared inbox - AI agents trained on your documents, web pages and product data answer 24/7 in the customer's language and hand over with the full history. - Assignment, workgroups, routing rules, tags, internal notes, surveys, reports, AI conversation analysis and mobile apps. Why teams choose MonoChat - Official Meta Business Partner with a direct WhatsApp Cloud API connection. - Free plan to start; paid plans add more agents, channels and message volume. - 24/7 support over WhatsApp chat. - Offices in Dubai (Dubai Media City and Dubai AI Campus, DIFC) and Türkiye.

Average Rating: 4.3/5.0

Total Reviews: 3

Murf.ai

Murf AI is the complete voice AI platform powering enterprises, developers, and creators to deploy conversational voice agents, power real-time applications with the fastest text-to-speech API available, produce studio-quality voiceovers, and localize video into 40+ languages. Everything runs on Murf's own speech models and infrastructure, not licensed third-party TTS. Trusted by 10 million+ users and 300+ Forbes 2000 companies across 190+ countries. AI Voice Agents and Conversational AI Murf deploys production-grade voice agents that handle inbound and outbound calls in 35+ languages. They resolve support tickets, qualify leads, book appointments, update CRM records, and escalate to human agents with full conversation context. Live calls run at sub-800ms response latency with natural turn-taking, including mid-sentence interruptions. Ground agents in your knowledge base, policies, and customer data through RAG. Connect them to Salesforce, HubSpot, Zoho, Twilio, Google Calendar, Zapier, and internal systems through native integrations and REST APIs, and run them on your own LLM (OpenAI, Anthropic, Gemini, or a fine-tuned model). Murf's agent designers and forward-deployed engineers handle design, deployment, and continuous optimization. Teams using Murf report 40% lower cost-to-serve and a 30% increase in CSAT. Murf Falcon: The Fastest, Most Efficient TTS API Falcon delivers 55ms model latency and 130ms time-to-first-audio, verified across 10+ geographies through edge deployment. It covers 35+ languages with mid-sentence language switching, scales to 10,000 concurrent calls without latency degradation, and costs $0.01 per minute. Falcon leads the Voice Quality Metric among streaming models, hits 99.38% pronunciation accuracy, and supports on-premise deployment and data residency in 10+ regions. Murf Studio: AI Voiceover Studio and Text to Speech Produce voiceovers 10x faster with 200+ expressive AI voices across 35+ languages. Control pitch, speed, emphasis, and intonation, build a custom pronunciation library, clone voices, and use "Say It My Way" to direct delivery with your own recording. Integrations with Canva, PowerPoint, Google Slides, and Adobe Captivate drop Studio into existing production workflows. Murf Dubbing Localize video and audio into 40+ languages while preserving the original speaker's voice, meaning, and timing. Auto language detection, context-aware translation, native-speaker linguistic review, and a Dubbing API for high-volume localization. 165K+ hours of video dubbed to date. Murf is SOC 2 Type II and ISO 27001 certified and GDPR and HIPAA compliant, with role-based access controls, end-to-end encryption, and a 99.9% uptime commitment. Get started at https://murf.ai

Average Rating: 4.7/5.0

Total Reviews: 1,404

Nutaan

Nutaan is an AI-powered calling and conversational automation platform that enables businesses to engage customers through intelligent voice and chat interactions 24/7. Its advanced AI voice agents can handle inbound and outbound calls, answer customer inquiries, schedule appointments, qualify leads, conduct follow-ups, and automate routine conversations with natural, human-like interactions. Integrated with live chat widgets for websites, Nutaan provides seamless omnichannel customer engagement across voice and digital channels. Designed for industries including healthcare, retail, hospitality, real estate, financial services, and e-commerce, Nutaan helps organizations reduce response times, capture more leads, improve customer satisfaction, and increase conversions while lowering operational costs. By automating customer communication at scale, Nutaan ensures businesses never miss an opportunity to connect, support, and grow.

Average Rating: 5.0/5.0

Total Reviews: 2

OneTwoAgent

OneTwoAgent is AI-first customer support for SaaS and software teams. It combines product knowledge with signed-in customer identity and authorized customer account context. Through scoped fresh backend lookups, it reads live account data from your backend for subscription, access, usage, jobs and integrations, plus up to 8 approved support views. Your backend stays in control. Customers can ask in their own language, speak through Voice in the widget, and share screenshots and files. When a question needs a person, OneTwoAgent hands it to your team. Teammates can take over, assign and reply in a shared inbox; the AI stays silent during takeover. Monthly plans start at $19 and include unlimited teammates, with no per-seat or per-outcome pricing. Plans include defined AI conversation and Voice minute allowances. A 14-day trial includes 50 AI conversations with no card required; Voice starts with a paid plan.

Average Rating: 5.0/5.0

Total Reviews: 1

QueryPal

QueryPal is a full-suite AI support platform built for enterprises. Support teams use QueryPal to generate AI drafts, drive team-wide search and unlock insights to drive performance everyday. SOC2 Compliant with a 92% agent approval rating, QueryPal offers free trials for easy, risk-free testing. Get started free today!

Average Rating: 4.0/5.0

Total Reviews: 1

RefundHalt

RefundHalt is refund protection and chargeback protection for iOS and Android apps. When a customer files an Apple refund request or asks for a Google Play refund, the store usually grants it and the developer loses revenue they already earned. Most App Store refunds and Play Store refunds are never contested. Apple's refund policy and Google's refund process both let developers respond with usage evidence, but doing that by hand means running a server that listens for store notifications, matching every refund request to the right buyer, and building the evidence for each case. Almost nobody has time to build that, so the money just goes. RefundHalt is that pipeline, already built. It receives App Store Server Notifications and Google Play notifications, matches each Apple refund or Play Store refund to the buyer, pulls their real usage, builds the evidence, and contests the case with the store automatically. That covers in-app purchase refunds, subscription refunds, and Google Play chargebacks. It is the practical way to reduce refund rate without touching your app, because a contested case with real evidence keeps sales that would otherwise be refunded by default. Setup takes a few minutes. There is no SDK and nothing to install inside the app. RefundHalt works alongside RevenueCat, Adapty, and Apphud, so nothing about an existing setup has to change. Every plan starts with a free trial, and pricing is a flat monthly price, not a percentage of what you keep. Chargebacks are about to cost Android developers real money. From August 2026, Google Play passes chargeback costs to developers: a lost chargeback means losing the sale plus the bank's fee, and the only way to fight one is through the Google chargeback review with evidence. RefundHalt answers those reviews automatically. RefundHalt is built for indie developers and studios that are tired of donating revenue to refund abuse. App Store refunds, Play Store refunds, and chargebacks all land in one dashboard with every request, every response, and every outcome.

Average Rating: 5.0/5.0

Total Reviews: 1

Robylon AI

Robylon is your complete customer support automation platform. Our advanced AI agent resolves up to 90% of customer queries across chat, email, and voice using proprietary intelligent workflows, while our in-house human support specialists handle the remaining 10% to deliver a personalized, human touch. The best part is that you do not have to wait months to get started. With 24-hour onboarding, Robylon is ready to run your entire support system with no downtime and no disruption. Our platform is also designed to seamlessly integrate with your existing helpdesk, CRM, or customer service software to ensure smooth adoption. With Robylon, you get instant query resolution, AI-powered voice support, faster response times, and higher customer satisfaction all in one scalable platform. Robylon’s Key Value Proposition 1. AI + Human synergy: Automates up to 90% of customer and sales queries, with human agents managing complex cases. 2. Advanced Voice AI platform: Handles inbound and outbound calls for both support and sales. 3. Omnichannel engagement: Seamlessly supports Voice, Tickets/Emails, and Chat/Social (WhatsApp, Instagram, and more). 4. Proven efficiency gains: Up to 90% reduction in Average Handling Time (AHT) and 30% lower costs. 5. Easy to start and scale: Free plan available, with support for 40+ languages worldwide.

Average Rating: 5.0/5.0

Total Reviews: 42

StepsAI

Steps AI Chatbot is an easy-to-implement Agentic AI chatbot that helps businesses boost revenue, improve customer experience, and automate 24/7 support with value-first pricing. It integrates with 250+ tools including Shopify and Zendesk, fully aligns with your brand, and requires no engineering resources to manage. With intelligent automation and real-time insights, Steps AI Chatbot streamlines support operations, reduces costs, and delivers faster, more personalized customer experiences.

Average Rating: 5.0/5.0

Total Reviews: 1

Stramik

Slow replies, missed chats, and robotic bots are driving your customers to competitors. Stramik gives you AI that actually knows your business, live visitor monitoring, and proactive messaging so you can turn every conversation into a reason to stay. Stramik combines the best of the competition at affordable per-organization pricing without paywalling most common features that users expect. We have proactive messaging features, live visitor monitoring, and integrations to the most popular CRMs out there including HubSpot, Shopify, and more. Our free iOS app allows agents and solopreneurs to provide quality support and engagement on the go as well.

Average Rating: 4.5/5.0

Total Reviews: 1

Triviat

Human-like AI phone calls & chats. Bring your customer communication to the next level while slashing costs and increasing sales

Average Rating: 4.5/5.0

Total Reviews: 1

ViaSay

Provide simple and efficient customer interactions with ViaSay's chatbot and conversational AI platform. ViaSay helps customer service teams overcome common challenges, allowing them to automate large volumes of customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, from simple to sophisticated, allowing for maximum automation of customer interactions and lowest total cost of ownership.

Average Rating: 4.6/5.0

Total Reviews: 49

360 SMS APP

360 SMS App is a fully Salesforce- and Zoho-native, AI-powered messaging solution built to elevate digital engagement across 15+ communication channels. Trusted by 60k+ users across 100+ countries, 360 SMS has been helping businesses connect better for over a decade, with a 4.98/5 AppExchange rating backed by 1,200+ reviews. The app enables businesses to manage one-on-one conversations, bulk messaging, automated drips, surveys, and AI chatbots—directly within Salesforce records. With AI and AI agents supporting every stage of the customer journey, teams can create meaningful conversations, elevate engagement strategies, generate more business, and convert more effortlessly. Teams can send and receive messages across SMS, WhatsApp, WeChat, LINE, Viber, Kakao, Zalo, and more—without switching tools or losing context. Every interaction is automatically logged against Leads, Contacts, and custom objects, giving teams a complete and connected view of customer communication. 360 SMS supports both no-code automation for quick setups and advanced Salesforce automation using Flows, APIs, and integrations for scalable use cases. AI-powered capabilities help teams work smarter with real-time language translation, AI-suggested replies, message refinement, template quality scoring, conversation summaries, and next-action recommendations. Built-in compliance tools help manage opt-ins and opt-outs intelligently, support selective consent, and adapt to future regulations using custom fields. AI chatbots further automate engagement by answering FAQs, qualifying leads, scheduling meetings, and routing conversations when human attention is needed. Used by sales, marketing, service, education, healthcare, financial services, and more, 360 SMS modernizes Salesforce digital engagement—making conversations faster, smarter, and more impactful across every channel. 360 SMS Powerful Features: -Single/ Bulk SMS / Messages -Conversation Manager -Link Shortening and Tracking -SMS Scheduling -Batch Texting from Reports & Campaigns -Incoming Alerts -Automation via Flows, Workflows, APEX & API -No-code Automation for recurring messages -Utility Bar (1-Click Reply) -Auto-assign replies to owners -BYON - Bring Your Own Number(s) -Email replies delivered as SMS -Pause campaigns during off-hours -Consistent sender identity -Long code, Dedicated and shared Short Codes, Toll-free number -SMS History 360 SMS AI features: -AI-powered P2P Messaging -Speech-to-Text Message Drafting -Template Quality Scoring -AI-Driven Multichannel Drip Campaigns -AI Chatbots & Surveys -Language Translation -AI Compliance Monitor -Conversation analysis -AI Message Rephrasing and Refining Key Benefits of 360 SMS: -Reach customers on their preferred channel: Engage across SMS, WhatsApp, WeChat, LINE, Viber, Kakao, Zalo, and 15+ channels from a single platform—no tool switching, no fragmented conversations. -Deliver connected experiences: Launch one drip campaign across multiple channels at once and deliver a connected, well-timed experience that feels personal and consistent. -Keep every conversation contextual: All messages are automatically logged against Salesforce and Zoho records, giving teams full visibility into past interactions, history, and engagement. -Respond faster with AI and AI Agents intelligence: Use AI-suggested replies, message refinement, conversation summaries, and 50+ AI Agents to handle FAQs, qualify leads, route conversations, and recommend next best actions. -Reduce manual work and boost productivity: Set up automated messages, follow-ups, reminders, and workflows without coding—or scale further using Salesforce Flows, APIs, and integrations. -Turn conversations into measurable outcomes: Drive replies, conversions, bookings, and follow-ups through AI-led drip campaigns and actionable conversation insights. -Stay compliant and reduce financial and legal risks: Built-in opt-in and opt-out management, selective consent, and future-ready compliance controls help teams message confidently at scale. -Scale globally with confidence: Trusted by 60K+ users across 100+ countries, 360 SMS supports global communication with AI-powered language translation and localization. -Proven, trusted, and enterprise-ready: Backed by over a decade of innovation and a 4.98/5 AppExchange rating from 1,200+ reviews, 360 SMS is a reliable choice for growing businesses. -Works across industries and teams: Whether it’s sales, marketing, service, education, healthcare, finance, or operations, 360 SMS adapts to any industry and B2B use case. -Native to Salesforce and Zoho: No external tools, no data silos—just seamless multichannel digital engagement fully embedded within Salesforce and Zoho. FAQs: What makes the 360 SMS App unique? 360 SMS is unique because it’s fully Salesforce-native and built to elevate digital engagement across 15+ channels, not just sending messages. It brings multichannel messaging, AI-powered automation, and AI agents together in one place—so teams can manage conversations, campaigns, and follow-ups to drive more engagement, leads and conversions. Why should someone choose the 360 SMS app over its competitors? 360 SMS is built to transform digital engagement, not just message sending. It supports 15+ channels, enables multi-channel drip campaigns, and includes out-of-the-box AI chatbots and AI agents that automate conversations, follow-ups, and engagement across the customer journey. Teams operate from a unified messaging console inside Salesforce, keeping every conversation, reply, and action connected. With no-code automation, advanced Salesforce automation options, and AI-powered assistance, 360 SMS helps teams engage faster, smarter, and at scale—without switching tools or adding complexity. Who is the primary audience for the 360 SMS app? B2B teams across industries often struggle to manage conversations across multiple channels while keeping data, context, and compliance intact. 360 SMS is built for sales, marketing, service, education, healthcare, finance, and operations teams using Salesforce or Zoho. It works across industries and helps teams handle high volumes, automate follow-ups, and deliver connected, AI-assisted digital engagement—without switching tools or adding complexity. What’s the story behind the 360 SMS app? 360 SMS was created to solve a simple problem: messaging inside Salesforce shouldn’t feel fragmented or outdated. Over the last decade, it has evolved into a trusted, AI-powered digital engagement platform used by 60k+ users worldwide—helping teams have faster, smarter, and more meaningful conversations across every channel.

Average Rating: 4.7/5.0

Total Reviews: 80

Agent360

Agent360 is an AI-powered go-to-market platform for outbound teams — built with recruiting first in mind, but not limited to recruiting. It brings together the pieces teams normally buy from separate vendors: a B2B contact and company database, data enrichment, multichannel sequencing across email and LinkedIn, and the email deliverability infrastructure (inbox warmup, sending rotation, spam and placement monitoring) that keeps campaigns landing in the primary inbox. On top of that sits a layer of AI agents that research each contact, draft personalized openers and follow-ups, detect and classify replies, and decide when to advance, pause, or hand a conversation to a human. BUILT FOR RECRUITING AND STAFFING Agent360 treats a requisition the way a sales tool treats a deal. Source candidates, enrich them with work history, skills, and verified contact details, then launch a req-specific outreach campaign that keeps warm candidates nurtured between roles. Recruiting and staffing teams use Agent360 for passive candidate sourcing, re-engaging stale candidate databases, recruitment marketing campaigns, client-side business development outreach, and automated interview scheduling. Sync with applicant tracking systems and recruiting CRMs keeps candidate records, pipeline stages, and activity history consistent, so Agent360 works alongside your ATS rather than replacing it. ALSO FOR SALES AND REVENUE TEAMS The same engine powers conventional outbound motions: ICP list building, buying-signal and intent-based triggers, account and prospect research, lead scoring and routing, multi-inbox sending at volume, and campaign reporting. SDR teams, founders, and agencies running outreach on behalf of clients use it the same way recruiters do. HOW BUYERS EVALUATE IT Agent360 is typically compared against assembling a stack — a sales intelligence tool such as Apollo.io for data, a sequencer such as Instantly for sending and deliverability, Clay for enrichment and AI research, and a recruiting CRM such as Bullhorn for candidate outreach. Agent360 consolidates those jobs into one workspace with a single view of every contact, campaign, and reply. KEY CAPABILITIES Contact and company data, data enrichment, email verification, multichannel sequencing, inbox warmup and deliverability monitoring, AI-written personalization, AI research and qualification agents, candidate sourcing, candidate nurture, ATS and CRM sync, reply detection and unified inbox, meeting scheduling, lead scoring, and campaign analytics.