Call Center Studio is an AI-powered, cloud-native contact center software (CCaaS) built entirely on Google Cloud. It helps enterprises, BPOs, and growing customer service teams run inbound, outbound, and omnichannel customer operations from a single platform, with agents able to work from anywhere. The company has offices in the United States, the United Kingdom, and Turkey, and its platform is used by leading global brands including eBay, FedEx, Nestlé, and Volvo, as well as major business process outsourcing providers such as Teleperformance and Concentrix.
Call Center Studio unifies every customer channel, including voice, WhatsApp, Instagram, Messenger, Telegram, Google Business Messenger, live chat, SMS, email, and video, through a single set of microservices with no per-channel add-on fees. Core contact center capabilities include skill-based routing, interactive voice response (IVR), automatic call distribution (ACD), auto and predictive dialers, call recording, and number masking. Native VoIP via SIP and PSTN provides local DID numbers in more than 65 countries, giving global teams local presence wherever they operate.
The platform includes a full suite of AI tools powered by Dialogflow, Vertex AI, and OpenAI GPT-4. CX Insights delivers AI-driven transcript and sentiment analysis, while AI Avatar, chatbots, accent neutralization, and self-service automation handle routine interactions and escalate to human agents only when needed. Reporting data streams directly into Google BigQuery for real-time, unified analytics without complex data reconstruction, and an open API plus CRM integrations such as Salesforce let teams connect their existing systems. Built-in quality management and agent coaching tools help supervisors monitor performance and improve service quality.
Running on 49 Google Cloud services, Call Center Studio is designed to replace complex, server-dependent legacy systems with a scalable, cost-efficient alternative. Teams can deploy quickly and train agents in minutes, while selective use of AI keeps interactions fast and accurate without unnecessary cost. Serving industries from healthcare and e-commerce to financial services and logistics, the platform maintains over 99% customer retention and is backed by a 24/7 support team, helping organizations improve customer experience while reducing operational overhead.
Average Rating: 4.8/5.0
Total Reviews: 93
Who Is the Company Behind Call Center Studio?
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Seller: Call Center Studio
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Company Website:
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Year Founded: 2018
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HQ Location: Chicago, Illinois
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Twitter: @CCS4CX
174 Twitter followers
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LinkedIn® Page: www.linkedin.com
1,793 employees on LinkedIn®
Who Uses This Product?
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Who Uses This: Customer Support Executive, Consultant
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Top Industries: Telecommunications, Consumer Services
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Company Size: 63% Medium, 24% Small
What Do G2 Reviewers Say About Call Center Studio?
AI-generated summary from verified user reviews
Pros
- Users find Call Center Studio’s user-friendly interface and support team invaluable for efficient team management and operations.
- Users highlight the efficiency of Call Center Studio, enhancing call routing and agent productivity effortlessly.
- Users value the easy setup of Call Center Studio, praising its smooth onboarding and effective integration capabilities.
- Users appreciate the powerful and flexible features of Call Center Studio, enhancing efficiency and agent performance in a unified platform.
- Users value the seamless integrations of Call Center Studio, enhancing versatility across various communication channels.
Cons
- Users find that Call Center Studio's complex reporting lacks needed flexibility and detail for effective usage.
- Users find the dashboard issues in Call Center Studio limit flexibility and detail in reporting features.
- Users find the inadequate search functionality limits their ability to efficiently track and manage customer interactions.
- Users experience integration issues with Call Center Studio, facing inconsistent API behavior and challenges in root cause analysis.
- Users find the lack of clarity in reporting features limits their ability to track and analyze data effectively.
What Are G2 Users Discussing About Call Center Studio?