HelpCrunch is an AI customer service platform for your Support, Sales, and Marketing.
All in one.
Scale customer communications with AI in all channels while keeping it personal and controllable. The platform combines AI Agents and AI chatbots, omnichannel live chat and shared inbox, knowledge base, and marketing+sales automation tools.
Try HelpCrunch for free for 14 days and see how AI can resolve up to 80% of customer questions.
🧠 AI Agents
Not your typical chatbot. Not just ChatGPT. Trained exclusively on your content and fully under your control.
⏵ Save time, reduce workload – automatically handle up to 80% of customer questions.
⏵ Scale without hiring – create multiple agents for different products, workflows, or tasks.
⏵ Be everywhere your customers are – live chat, iOS/Android, Facebook, Instagram, WhatsApp, Telegram, Viber.
⏵ Reliable answers only – near-zero hallucinations; anything missing gets routed to your team.
⏵ Handle complexity effortlessly – multi-part questions, follow-ups, topic changes.
⏵ Automate smarter – add AI Agents into chatbot flows for flexible, context-aware automation.
🤖 No-Code AI Chatbots
Build custom AI journeys to automate replies, tagging, routing. Works in all channels, zero coding needed.
💬 Live Chat & Multichannel Inbox
Manage conversations from website, email, in-app widget, messengers, and social in a single inbox. Assign chats, add tags, track history, and keep context clear across your team.
📚 Knowledge Base
Build a self-service help center with SEO-friendly articles, categories, and search. Reduce tickets while giving customers 24/7 access to answers.
📧 Email & Campaigns
Send one-off newsletters, automated onboarding sequences, or targeted campaigns. Segment users by behavior and deliver the right message at the right time.
🎯 Popups & Auto Messages
Trigger personalized chat messages or popups based on visitor behavior – engage leads instantly, promote offers, and drive conversions.
📊 Analytics & Performance
Track AI deflection rates, CSAT, first response times, workload, hours saved by automation, and more. HelpCrunch gives you visibility into both human and AI support.
😉 Why HelpCrunch?
⏵ Multichannel by design: web, mobile, messengers, email, and social.
⏵ All-in-one: support, marketing automation, and lightweight CRM in one tool.
⏵ Scales with your business, from startups to enterprises.
⏵ No-code setup in minutes.
Free migration from other tools.
Make service your competitive advantage with HelpCrunch – the secret behind more efficient teams, without extra headcount.
Average Rating: 4.7/5.0
Total Reviews: 233
Who Is the Company Behind HelpCrunch?
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Seller: HelpCrunch
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Year Founded: 2016
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HQ Location: Palo Alto, CA
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Twitter: @HelpCrunchCom
334 Twitter followers
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LinkedIn® Page: www.linkedin.com
19 employees on LinkedIn®
Who Uses This Product?
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Who Uses This: CEO, Founder
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Top Industries: Computer Software, Information Technology and Services
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Company Size: 83% Small, 15% Medium
What Do G2 Reviewers Say About HelpCrunch?
AI-generated summary from verified user reviews
Pros
- Users value the ease of use of HelpCrunch, finding it intuitive and seamless to transition from other platforms.
- Users value the multifunctional service of HelpCrunch, benefiting from its comprehensive features for customer communication.
- Users appreciate the helpful and easy-to-use features of HelpCrunch, enabling smooth communication and efficient lead engagement.
- Users love the reliable live chat features of HelpCrunch, enabling instant support and effective client engagement.
- Users commend HelpCrunch for its excellent customer support, noting quick responses and effective onboarding assistance.
Cons
- Users feel that HelpCrunch could benefit from more flexible customization options for widgets and automation rules.
- Users experience slow loading times for the chat functionality, affecting performance and overall satisfaction.
- Users face chat issues with slow loading times and hope for improvements in performance and AI integration.
- Users find the pricing to be high for small businesses, especially with additional costs for features like AI editing.
- Users experience slow loading times with HelpCrunch's live chat, causing occasional delays and frustration.