Best AI Agents - Page 23

How Many AI Agents Products Does G2 Track?

Total Products under this Category: 5,039

Category Stats (Oct 2026)

  • Average Rating: 4.63/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Leya (+12.37%) - Among all products in this category, Leya recorded the largest rating increase compared to last month

Last updated: October 20, 2026

How Does G2 Rank AI Agents Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 364,100+ Authentic Reviews
  • 5,039+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for AI Agents

G2 Grid® for  AI Agents plotting products by satisfaction and market presence

Highlighted products: Salesforce Agentforce, Rippling, ClickUp, HiBob HRIS, Notion, Microsoft Copilot, Insider One, and Retell AI.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-agents/grids.json?focus%5B%5D=salesforce-agentforce&focus%5B%5D=rippling&focus%5B%5D=clickup&focus%5B%5D=hibob-hris&focus%5B%5D=notion&focus%5B%5D=microsoft-copilot-2026-08-27&focus%5B%5D=insider-one&focus%5B%5D=retell-ai)

SalesMonk

SalesMonk is a GTM revenue platform that turns anonymous website traffic into qualified sales meetings by combining visitor de-anonymization, intent tracking, and AI-powered agents. It identifies which companies are on your site in real time, analyzes their behavior and buying intent, and then uses intelligent chat/voice workflows to answer product, pricing, and implementation questions, qualify using BANT/MEDDIC-style logic, and book meetings directly to your reps’ calendars. Designed for B2B SaaS and ABM motions, SalesMonk helps marketing capture the 97% of visitors who never fill forms, gives sales a live feed of high-intent accounts on the site, and creates an always-on, inbound‑led outbound engine that drives more pipeline from existing traffic. See what we offer, visit: SalesMonk.ai

Average Rating: 4.8/5.0

Total Reviews: 15

Who Is the Company Behind SalesMonk?

  • Seller: SalesMonk
  • HQ Location: Delaware, US
  • LinkedIn® Page: www.linkedin.com
    16 employees on LinkedIn®
  • Ownership: Tanuj Mendiratta
  • Phone: +919096097030

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 44% Small, 31% Medium

What Do G2 Reviewers Say About SalesMonk?

AI-generated summary from verified user reviews

Pros
  • Users value the automation capabilities of SalesMonk, enhancing engagement and streamlining lead management effectively.
  • Users value the automation of lead engagement in SalesMonk, enhancing efficiency and improving conversion rates.
  • Users value the conversational management features of SalesMonk, enhancing efficiency and lead engagement significantly.
  • Users find SalesMonk extremely helpful for automating lead engagement and improving response rates effectively.
  • Users value the automation of lead engagement in SalesMonk, enhancing efficiency and increasing conversion rates.
Cons
  • Users highlight dependency issues with SalesMonk, as it may reduce necessary human interaction and personalization.
  • Users express concerns about usage limitations, including lack of MCP server and dependence on automation for high-value leads.
  • Users find that the AI limitations can lead to a less personal experience, especially for high-value leads.
  • Users find the complex configuration of SalesMonk challenging, often requiring significant time and effort to set up.
  • Users feel the cost can seem high for low lead volumes, impacting overall value and accessibility.

What Are Recent G2 Reviews of SalesMonk?

SAS Customer Intelligence 360

SAS Customer Intelligence 360 is an AI-powered customer engagement platform that helps organizations connect customer data, decisions and delivery to create relevant, personalized experiences across every channel. The platform unifies audience management, customer journey orchestration, marketing decisioning, data activation and measurement in a single solution, enabling marketers to turn customer insights into real-time actions. Designed for marketing, customer experience and digital engagement teams, SAS Customer Intelligence 360 helps organizations build stronger customer relationships by delivering the right message, offer or experience at the right time. Marketers can create and activate audiences, orchestrate omnichannel customer journeys, manage communications across digital and offline channels, and optimize engagement using AI, analytics and real-time decisioning. Unlike traditional marketing clouds, SAS Customer Intelligence 360 uses a flexible hybrid data architecture that allows organizations to access and activate customer data where it resides, whether in the cloud, on premises or within existing MarTech solutions. This approach reduces data movement, simplifies integrations and helps organizations maximize the value of their existing technology investments. The platform provides marketers with a comprehensive view of customer behavior by combining online and offline interactions, digital activity, customer attributes and business data. Embedded AI, analytics and decision intelligence help organizations identify audiences, personalize engagement, determine next-best actions and continuously optimize customer experiences at scale. Whether modernizing legacy MarTech, enhancing an existing marketing ecosystem or pursuing a composable customer engagement strategy, organizations use SAS Customer Intelligence 360 to improve customer acquisition, retention, loyalty and lifetime value through more relevant and meaningful customer interactions.

Average Rating: 4.4/5.0

Total Reviews: 145

Who Is the Company Behind SAS Customer Intelligence 360?

  • Seller: SAS Institute
  • Company Website:
  • Year Founded: 1976
  • HQ Location: Cary, NC
  • Twitter: @SASsoftware
    60,863 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    15,122 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Banking
  • Company Size: 46% Medium, 34% Large

What Do G2 Reviewers Say About SAS Customer Intelligence 360?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use in SAS Customer Intelligence 360, enhancing their data management and analysis experience.
  • Users value the comprehensive insights offered by SAS Customer Intelligence 360, enhancing their marketing strategies and engagement.
  • Users value the advanced analytics of SAS Customer Intelligence 360, enhancing campaign effectiveness and audience targeting.
  • Users appreciate the comprehensive customer mapping features of SAS Customer Intelligence 360 for understanding customer interactions.
  • Users value the flexibility and automation of SAS Customer Intelligence 360 for creating tailored marketing strategies.
Cons
  • Users face a steep learning curve, finding the interface complex and requiring time to navigate effectively.
  • Users find the product expensive, which affects their overall perception and willingness to invest in the software.
  • Users often face integration issues with SAS Customer Intelligence 360, making setup and data manipulation challenging.
  • Users find the difficult setup of SAS Customer Intelligence 360 challenging, requiring training and time to fully integrate.
  • Users find the complexity of SAS Customer Intelligence 360 challenging, requiring additional training and support for effective use.

What Are Recent G2 Reviews of SAS Customer Intelligence 360?

What Are G2 Users Discussing About SAS Customer Intelligence 360?

SleekFlow

SleekFlow is an AI suite for revenue-driving conversations. Trusted by over 7,000+ businesses across 70+ countries, we unify WhatsApp, Instagram, Messenger, SMS, Website Live Chat, Email, Call, and beyond into a complete AI operating system. At the core of SleekFlow is AgentFlow, an AI GTM workforce that learns and improves relentlessly. The platform features a unique self-healing knowledge base that observes conversational patterns and identifies data gaps, surfacing one-click fixes for human approval. Beyond automation, SleekFlow’s AI acts as an unbiased data analyst, revealing deep business insights from your real customers’ conversations. From first-click conversion to long-term retention, SleekFlow is redefining the B2C relationship and turning every conversation into a data-backed growth opportunity. Headquartered in Singapore with a global presence in Hong Kong, Malaysia, Indonesia, Brazil, the UAE and the US, SleekFlow is backed by $23.5M in funding from tier-one investors including Tiger Global, Atinum Investment, AEF Greater Bay Area Fund (managed by Gobi Partners GBA and Transcend Capital Partners) Moses Tsang (Former General Partner of Goldman Sachs Group and Chairman of Goldman Sachs (Asia) LLC) and Mars Growth Capital. For more information, visit sleekflow.io.

Average Rating: 4.6/5.0

Total Reviews: 199

Who Is the Company Behind SleekFlow?

  • Seller: SleekFlow
  • Company Website:
  • Year Founded: 2019
  • HQ Location: Singapore, SG
  • Twitter: @sleekflow_io
    174 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    204 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Director, Founder
  • Top Industries: Retail, Health, Wellness and Fitness
  • Company Size: 74% Small, 20% Medium

What Do G2 Reviewers Say About SleekFlow?

AI-generated summary from verified user reviews

Pros
  • Users find SleekFlow's interface to be easy to implement, appreciating the helpful guidance and efficient communication tools.
  • Users praise the responsive customer support of SleekFlow, appreciating prompt replies and helpful guidance for effective communication.
  • Users find the automation features of SleekFlow easy to use, significantly reducing routine tasks and enhancing efficiency.
  • Users value the intuitive lead qualification AI of SleekFlow, streamlining customer communication and enhancing user experience.
  • Users love the time-saving automation of SleekFlow, streamlining lead qualification and message management effortlessly.
Cons
  • Users note the missing features in SleekFlow, particularly for tracking responses and message management options.
  • Users express frustration with the slow loading of SleekFlow, impacting their ability to communicate efficiently and effectively.
  • Users find the pricing too steep for smaller teams, wishing for more flexibility in lower-tier plans.
  • Users note limited customization options in SleekFlow, which restricts the ability to tailor analytics and features effectively.
  • Users express concerns about limited features in SleekFlow, particularly with automation and editing capabilities for messages.

What Are Recent G2 Reviews of SleekFlow?

What Are G2 Users Discussing About SleekFlow?

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Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works

Sprinklr Social

Sprinklr Social is an AI-native social media management platform built for enterprises that need to run their entire social presence from one place. It unifies publishing, scheduling, engagement, and employee advocacy across 30+ social and messaging channels, so large, distributed teams can plan campaigns, build community, and respond to customers without stitching together point solutions. Backed by AI trained on billions of data points across 100+ languages and enterprise-grade governance, Sprinklr Social helps global brands collaborate, stay compliant, and scale their social operations from a single unified platform. Key Features Unified Scheduling and Publishing: Plan, schedule, and publish content across 30+ channels, with AI recommendations on top-performing posts, optimal timing, hashtags, and tone. Social Media Engagement: Centralize comments, messages, and mentions in one place, with AI auto-categorizing incoming conversations by channel, sentiment, and intent for faster replies. Employee Advocacy: Amplify brand reach by turning employees into advocates who share approved content. Broadest Channel Coverage in the Industry: The only platform offering out-of-the-box support for 30+ social and messaging channels, with the ability to add new channels quickly so teams never miss the conversations that matter. Best-in-Class Enterprise AI: Sprinklr AI is trained on billions of data points and 2,000+ models, powering content optimization, sentiment analysis, insights, and governance in 100+ languages. Content Performance Analytics: Track content and engagement performance to understand what resonates and refine your social strategy. Governance that Scales Globally: Granular role-based access, built-in audit trails, and automated approval workflows keep content on-brand and compliant. Deep Workflow Customization: Custom rules and role-based experiences tailored by brand, geography, or business unit. Sprinklr Copilot: A conversational AI interface that surfaces recommendations and next-best actions without digging through dashboards. Recognized Leader: Named a Leader in the 2026 Gartner Magic Quadrant for Social Media Management

Average Rating: 4.1/5.0

Total Reviews: 1,173

Who Is the Company Behind Sprinklr Social?

  • Seller: Sprinklr
  • Company Website:
  • Year Founded: 2009
  • HQ Location: New York
  • Twitter: @Sprinklr
    38,047 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    9,888 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Social Media Specialist, Social Media Manager
  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 49% Large, 29% Medium

What Do G2 Reviewers Say About Sprinklr Social?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of Sprinklr Social, supported by excellent collaboration from the Sprinklr team.
  • Users value the centralized management of Sprinklr Social, enabling efficient monitoring and engagement across multiple platforms.
  • Users appreciate the customizable and comprehensive features of Sprinklr Social, streamlining content management and collaboration.
  • Users value the robust reporting and analytics of Sprinklr Social, enhancing their ability to track performance effectively.
  • Users value the seamless social media management Sprinklr Social offers, streamlining engagement across multiple channels effectively.
Cons
  • Users find the complex usage of Sprinklr Social challenging, especially for new users trying to navigate its features.
  • Users find the learning curve steep for Sprinklr Social, with complexity and occasional support challenges posing difficulties.
  • Users find Sprinklr Social to have a steep learning curve, making navigation and setup challenging for newcomers.
  • Users find that improvement is needed in Sprinklr Social's complexity and learning curve for better usability.
  • Users find the learning complexity of Sprinklr Social daunting, especially when navigating its features and interface.

What Are Recent G2 Reviews of Sprinklr Social?

Terret.ai

Terret is the answer-to-action revenue engine that tells revenue teams what to do, then does it. Built for CROs, VP of Sales, and RevOps leaders running complex enterprise revenue motions. Most revenue AI gives teams surface-level recaps of calls and deals. Terret gets to the root of the questions that move the number — why enterprise deals are slipping, where pricing conversations are breaking down, which product gaps correlate with lost deals — and then executes against them across every rep, every deal, and every system. That's the category: not AI that tells you what happened, but AI that tells you what to do and does it. Terret's flagship product, Terret Nexus, is built on three components. The Revenue Graph unifies structured and unstructured data from every revenue-facing system — CRM, calls, emails, and data warehouse. The AI Architects run strategic analysis across that graph to find the patterns that drive wins. The AI Agents deploy playbooks, workflows, and real-time coaching into the tools revenue teams already use — Salesforce, Slack, Claude, ChatGPT, and the Terret web app. The system works through a four-step loop — Ask → Answer → Operationalize → Activate — and compounds over time, with every deal generating new signal that sharpens the next cycle. The result is an engine that answers the revenue questions no other AI can handle — why win rates are dropping, where closers are outperforming, which product gaps are costing deals — and then closes the gap without a human having to chase it down. Carta, Udemy, Cloudflare, and Mistral run on Terret.

Average Rating: 4.4/5.0

Total Reviews: 611

Who Is the Company Behind Terret.ai?

  • Seller: Terret
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Santa Clara, US
  • Twitter: @terret_ai
  • LinkedIn® Page: www.linkedin.com
    54 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Enterprise Account Executive
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 64% Medium, 32% Large

What Do G2 Reviewers Say About Terret.ai?

AI-generated summary from verified user reviews

Pros
  • Users value the forecasting ease of Terret.ai, allowing clear overviews and seamless integration with Salesforce.
  • Users praise the powerful analytics of Terret.ai, highlighting quick-loading screens and customizable views for effective decision-making.
  • Users value the efficiency of Terret.ai, significantly enhancing productivity and streamlining forecasting processes.
  • Users value the easy access to comprehensive business insights through a single, well-organized dashboard.
  • Users appreciate the seamless integration with SFDC, enhancing CRM data accessibility and boosting efficiency in updates.
Cons
  • Users report connectivity issues and lag when integrating Terret.ai with Salesforce, hindering their experience.
  • Users find the integration issues with Salesforce to be tedious, impacting the overall synchronization experience.
  • Users find forecasting issues challenging due to the lack of hierarchy forecasting and clean Salesforce data integration.
  • Users find the reporting insufficient, lacking flexibility for tracking and viewing forecasts in multiple currencies effectively.
  • Users find the difficult reporting features of Terret.ai limit flexibility and complicate tracking forecast accuracy.

What Are Recent G2 Reviews of Terret.ai?

What Are G2 Users Discussing About Terret.ai?

UserGems

UserGems is the AI command center for go-to-market teams. Powered by best-in-class contact data, its AI agents automatically surface high-intent buyers, prioritize them, and deploy personalized outbound and ABM to drive more pipeline.

Average Rating: 4.7/5.0

Total Reviews: 167

Who Is the Company Behind UserGems?

  • Seller: UserGems
  • Year Founded: 2019
  • HQ Location: San Francisco, CA
  • Twitter: @usergems
    272 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    109 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Commercial Account Executive
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 75% Medium, 17% Large

What Do G2 Reviewers Say About UserGems?

AI-generated summary from verified user reviews

Pros
  • Users find lead generation effortless with UserGems, appreciating the AI-driven insights and efficient outreach capabilities.
  • Users appreciate the smoother CRM integration of UserGems, enhancing efficiency and saving valuable time in outreach efforts.
  • Users value the automation features of UserGems, enhancing sales efficiency and empowering teams to seize opportunities effortlessly.
  • Users commend UserGems for its exceptional data accuracy, enhancing CRM integration and optimizing outreach strategies effectively.
  • Users find UserGems to be extremely easy to use, facilitating seamless engagement with leads and efficient workflow management.
Cons
  • Users find the outdated information on UserGems occasionally delays job-change alerts, impacting timely insights.
  • Users find the slow updates in job-change alerts slightly frustrating, wishing for more frequent notifications.
  • Users express concerns about the lack of transparency and poor data quality in UserGems' data management system.
  • Users express concerns about poor data quality and lack of transparency affecting their trust in UserGems.
  • Users face a difficult setup with UserGems when integrating it with niche or custom-built CRM systems.

What Are Recent G2 Reviews of UserGems?

What Are G2 Users Discussing About UserGems?

1mind

1mind is a platform that deploys multimodal Superhumans for revenue teams. These Superhumans combine a face, a voice, and a GTM brain — equipped with deep technical and product knowledge and the ability to play multiple roles across GTM (SDR/AE, Solutions Engineers, Onboarding Specialist & CSM). Superhumans qualify leads, book meetings, deliver pitches, give interactive demos, handle objections, uncover pain points, build value models, provide support, and onboard customers. Superhumans live across your website, inside your product, in customer portals, deal rooms and can join live calls as active participants, providing a delightful buying & customer experience and helping you scale beyond human capacity limitations. 1mind Superhumans are autonomous employees that integrate seamlessly into existing workflows, scale instantly, and drive measurable impact.

Average Rating: 4.9/5.0

Total Reviews: 7

Who Is the Company Behind 1mind?

  • Seller: 1mind
  • Company Website:
  • Year Founded: 2024
  • HQ Location: N/A
  • LinkedIn® Page: www.linkedin.com
    30 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 57% Medium, 29% Large

What Do G2 Reviewers Say About 1mind?

AI-generated summary from verified user reviews

Pros
  • Users value the exceptional customer support from 1mind, praising their commitment to understanding and achieving business goals.
  • Users value the automation capabilities of 1mind, which enhance engagement and drive significant business growth.
  • Users value 1mind for its effective conversation analysis, providing tailored solutions and resources seamlessly during interactions.
  • Users value the effective guidance and engagement provided by 1mind, enhancing clarity and interaction for prospects.
  • Users highlight the transformative lead generation capabilities of 1mind, enhancing sales readiness and customer engagement significantly.
Cons
  • Users often highlight AI limitations in 1mind, noting minor inaccuracies are overly criticized despite overall performance.
  • Users find integration complexity with 1mind requires time for testing and iteration prior to launch.
  • Users note that time investment for testing and iteration is necessary but ultimately leads to valuable results.

What Are Recent G2 Reviews of 1mind?

Ad Grants Pilot

Ad Grants Pilot is AI-powered software that manages Google Ad Grants accounts for nonprofits, unlocking up to $120,000 a year in free Google search advertising without the cost of an agency or the learning curve of Google Ads. Connect your Google Ad Grants, Analytics, and Tag Manager accounts, and Ad Grants Pilot scans your website, runs keyword research, writes ad copy, and builds 3–4 compliant, ready-to-publish ad groups plus a Performance Max campaign before you ever log in. Review, edit anything, and click Push Live. From there the platform handles daily optimizations, conversion tracking, sitelinks, and account settings configured to Ad Grants best practices — with in-app and AI-written email reports that explain performance in plain English. Agencies and nonprofit networks can run Ad Grants Pilot as a whitelabel platform, managing Ad Grants campaigns for multiple client accounts under their own brand and delivering branded reporting to clients. Premium plans for individual nonprofits are $199/month after a 30-day free trial. Agency plans are $99/month per connected client.

Average Rating: 4.7/5.0

Total Reviews: 5

Who Is the Company Behind Ad Grants Pilot?

Who Uses This Product?

  • Company Size: 60% Medium, 40% Small

What Are Recent G2 Reviews of Ad Grants Pilot?

CallMiner OmniAgent

CallMiner OmniAgent is a virtual AI agent software solution that automates customer interactions using AI-driven conversation intelligence, enabling organizations to deliver faster, more consistent, and more cost-efficient service across voice and digital channels. CallMiner OmniAgent is a contact center and customer experience solution that leverages customer service automation and AI-powered virtual agent technology to streamline and enhance customer interactions. It is designed for contact center leaders, experience management professionals, and organizations seeking to scale customer engagement without sacrificing quality or compliance. Traditional customer service models that rely solely on human agents can suffer from slower response times, inconsistent service, and higher operational costs. CallMiner OmniAgent addresses these challenges by combining automation with conversation intelligence, enabling seamless, on-brand, and compliant interactions. The platform’s omnichannel capabilities support both voice and digital touchpoints, providing human-like communication that reduces errors and improves customer satisfaction. CallMiner OmniAgent’s technology interprets natural language across spoken and written formats, understands customer intent and context, and responds immediately, with smooth escalation to live agents when necessary. Its support for inbound and outbound use cases—such as debt collection, appointment scheduling, and information requests—makes it suitable for a wide range of industry applications. Key features and capabilities: - Omnichannel support: Voice and digital interactions with context-aware processing, rich media support, and seamless escalation to live agents. Natural Language Processing (NLP): Interprets and responds to conversational inputs for more intuitive engagement. - Inbound and outbound automation: Handles tasks like debt collection, scheduling, and follow-up communications efficiently. - Call routing and integration: Connects customers to the right agent and integrates with CRM, CCaaS, and other systems to improve workflow. - Performance management: Customizable analytics dashboards for optimizing virtual agent performance. By automating high-volume and complex customer service processes, CallMiner OmniAgent reduces operational costs, frees human agents to focus on higher-value work, and delivers consistent experiences that meet modern customer expectations, including self-service options. Its flexible dialogue flow designer and integration capabilities allow organizations to personalize interactions based on external data sources, ensuring every conversation feels relevant and informed. CallMiner OmniAgent is a scalable solution for organizations and contact centers looking to improve resolution speed, service quality, and operational efficiency, while gaining actionable insights from every customer interaction.

Average Rating: 4.1/5.0

Total Reviews: 16

Who Is the Company Behind CallMiner OmniAgent?

  • Seller: CallMiner
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Waltham, MA
  • Twitter: @CallMiner
    3,247 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    324 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 47% Medium, 35% Large

What Are Recent G2 Reviews of CallMiner OmniAgent?

Cresta

Cresta is an AI-native contact center platform that combines the best of AI and human intelligence to turn every customer conversation into a competitive advantage. Our unified platform powers both human and AI agents across voice and digital channels, helping enterprises discover customer insights and behavioral best practices, automate high-volume conversations and inefficient workflows, and empower every team member to work smarter and faster. Built for large, complex enterprises, Cresta unifies real-time guidance, analytics, and automation so leaders can see exactly what is happening in their contact centers and take action with confidence. Teams use Cresta to uncover what top performers do differently, standardize those behaviors across the organization, and continuously improve experiences without adding manual overhead. From accelerating onboarding and reducing average handle time to improving compliance and consistency, Cresta helps transform the contact center from a cost center into a strategic growth engine. With solutions spanning real-time agent assistance, quality management and coaching, conversation intelligence, and omnichannel AI Agents, Cresta helps enterprises save time and money, differentiate the customer experience, and accelerate revenue growth across the entire customer lifecycle. Cresta powers the world's leading customer experiences for brands like United Airlines, NRG, and Cox Communications. Born out of the Stanford AI Lab and led by executives from Google Contact Center AI, Vertex AI, and OpenAI, Cresta is backed by leading investors including Andreessen Horowitz, Sequoia, and Greylock.

Average Rating: 4.3/5.0

Total Reviews: 46

Who Is the Company Behind Cresta?

  • Seller: Cresta
  • Year Founded: 2017
  • HQ Location: San Francisco, CA
  • Twitter: @cresta
    1,406 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    775 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospitality, Leisure, Travel & Tourism
  • Company Size: 43% Large, 43% Medium

What Do G2 Reviewers Say About Cresta?

AI-generated summary from verified user reviews

Pros
  • Users value the call recording feature for providing real-time insights and enhancing productivity through immediate coaching.
  • Users value the ease of use of Cresta, as it simplifies real-time coaching and enhances productivity seamlessly.
  • Users praise Cresta for its AI analytical ability, enhancing productivity through real-time coaching and insightful analysis.
  • Users value the accuracy of Cresta, which effectively analyzes calls and provides insightful feedback.
  • Users praise the AI analytical ability of Cresta, finding it easy to derive insights from telephone calls.
Cons
  • Users note the AI inaccuracy in Cresta's understanding, leading to irrelevant questions and answers during calls.
  • Users face a poor understanding from Cresta's model, making it hard to address caller's intents effectively.
  • Users experience an unclear understanding of caller intent with Cresta, leading to irrelevant question and answer identification.
  • Users face accuracy issues with Cresta, as it often misinterprets caller intent and provides irrelevant responses.
  • Users express concerns about AI dependency, noting it requires significant patience and understanding to utilize effectively.

What Are Recent G2 Reviews of Cresta?

What Are G2 Users Discussing About Cresta?

Customerly

Customerly is the AI customer support platform built around Aura — an autonomous AI agent that resolves and act on 81% of live chat, Whatsapp and email conversations end-to-end at a 4.3 CSAT, grounded in your own help center and product data so the answers are actually right.

Average Rating: 4.4/5.0

Total Reviews: 38

Who Is the Company Behind Customerly?

  • Seller: Customerly
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Dublin, IE
  • Twitter: @customerlyio
    162 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    11 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 74% Small, 24% Medium

What Do G2 Reviewers Say About Customerly?

AI-generated summary from verified user reviews

Pros
  • Users praise the excellent customer support provided by Customerly, noting quick responses and effective solutions.
  • Users appreciate the user-friendly features of Customerly, enhancing team collaboration and boosting efficiency significantly.
  • Users appreciate the efficiency of automation in Customerly, enhancing team communication and improving customer support significantly.
  • Users find Customerly's helpful support team exceptional, ensuring smooth operations and quick resolutions for customer interactions.
  • Users love the quick setup of Customerly, finding it user-friendly and adaptable to their business needs.
Cons
  • Users find the pricing plans expensive and note limitations in integrations and other minor issues.
  • Users note the cost limitations of Customerly, citing pricey plans and limited integrations as significant drawbacks.
  • Users find Customerly's pricing to be expensive, with costly plans and limited integrations affecting overall satisfaction.
  • Users express concerns about AI limitations, preferring human interaction and noting challenges with training the AI effectively.
  • Users report frustrating bugs like missing notifications and slow response times, hindering their overall experience with Customerly.

What Are Recent G2 Reviews of Customerly?

What Are G2 Users Discussing About Customerly?

DarwinAI

Darwin provides AI-workers that enables small and medium-sized businesses to have human-like conversations with their customers on Whatsapp, Instagram and phone calls. Darwin's AI-workers cover many use cases: lead qualification, outbound campaigns, appointment booking, collections, customer satisfaction surveys, and more. Darwin is built for non-technical teams, meaning you don't have to worry about any of the technical details. Darwin's workers are tailored to your business needs. Offering your specific products, customizing your worker's answers to your business style, and setting your worker to follow your own business rules has never been easier.

Average Rating: 4.5/5.0

Total Reviews: 6

Who Is the Company Behind DarwinAI?

  • Seller: Darwin AI
  • Year Founded: 2023
  • HQ Location: São Paulo, BR
  • LinkedIn® Page: www.linkedin.com
    90 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 83% Small, 17% Medium

What Do G2 Reviewers Say About DarwinAI?

AI-generated summary from verified user reviews

Pros
  • Users praise the great customer support from DarwinAI, ensuring assistance is available for any inquiries.
  • Users value the excellent customer support provided by DarwinAI, enhancing their overall experience with the tool.

What Are Recent G2 Reviews of DarwinAI?

DoubleDesk

DoubleDesk is an AI business automation platform combining a virtual receptionist with a digital workforce. The AI receptionist operates 24/7, managing appointment booking, order capture, call transfers, spam filtering, and multilingual support with a customizable voice. The digital workforce automates tasks like replying to reviews, sending follow-ups, drafting quotes, generating reports, and updating CRM systems. Configured through conversational interaction with D2, the DoubleDesk assistant, the platform requires no coding or technical setup. It integrates seamlessly with tools like Google Workspace, Microsoft 365, calendars, payment systems, and CRMs without data migration. Built-in safety guardrails prevent errors, while real-time monitoring enables oversight, call intervention, and process adjustments. DoubleDesk is ready to use without installation, plugins, or extensions.

Average Rating: 5.0/5.0

Total Reviews: 5

Who Is the Company Behind DoubleDesk?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of DoubleDesk?

Enjo

Enjo is an AI support agent that resolves employee and customer service requests end to end, including requests that require reading from or updating connected systems. Enjo Platform is the operating environment built around the agent: an AI helpdesk with an AI shared inbox for human agents, an AI knowledge base, a self-serve Help Center, automation tools, governance controls, and analytics. Enjo works in Slack, Microsoft Teams, website chat, a Help Center portal, and Slack Connect shared channels, and is used for AI ITSM and employee support in IT and HR as well as for AI customer service. Enjo is configured agent-first. The AI support agent is set up to resolve support work before a ticket queue is configured for human escalations, reversing the usual order of implementing a helpdesk and adding AI afterward. Enjo handles informational requests and transactional ones such as access requests, password resets, order status, and approvals. Every answer is grounded in the knowledge and memory the customer configures, with a citation on every response and synthesis data showing how the agent reached its answer. When confidence is low or risk is high, Enjo escalates with the full conversation, account context, and suggested next steps. Enjo has a free plan that includes generous AI credits, unlimited human agent seats, unlimited AI agents, unlimited channels, and access to the shared Inbox, Help Center, and Insights. No credit card is required, and pricing scales with AI usage rather than headcount. Same-day go-live is achievable: Aptean deployed Enjo to an initial cohort in a single day. AI support agent: end-to-end resolution in Slack, Microsoft Teams, website chat, and Help Center, with guardrails, personas, bulk testing before launch, and a playground for prompts and policies. AI helpdesk and AI shared inbox: escalation workspace with workload management, SLAs, saved views, ticket sync, office hours, and Agent Assist for summaries, reply suggestions, sentiment, and translation. AI knowledge base and Help Center: one knowledge layer across Confluence, SharePoint, Google Drive, Notion, Guru, past tickets, websites, and uploaded files, plus a requester-facing Help Center with AI search, multilingual content, SEO controls, and article generation from a website URL, connected docs, or ticket patterns. AI Actions and AI Flows: retrieve data and run operations in connected systems including Okta, Jira, and Salesforce, with multi-step orchestration, approvals, and fallbacks. Insights and governance: resolution, deflection, CSAT, and ROI reporting, with guardrails, audit logs, and role-based access control. Documented results include 63% autonomous resolution at Aurora, 30% deflection and 80% faster response at Delivery Hero, 120 agents equivalent volume and 200,000 requests accelerated per year at Aptean, and HR response times reduced from two to three days to minutes at Kraken. Enjo is backed by 600+ enterprise deployments, 99.9% uptime over seven years, and SOC 2 Type II, ISO 27001, and GDPR compliance.

Average Rating: 4.8/5.0

Total Reviews: 5

Who Is the Company Behind Enjo?

Who Uses This Product?

  • Company Size: 60% Small, 20% Medium

What Do G2 Reviewers Say About Enjo?

AI-generated summary from verified user reviews

Pros
  • Users value the bot creation feature of Enjo for its effectiveness in automating support processes seamlessly.
  • Users benefit from the AI-powered assistance in resolving requests effectively and efficiently through Enjo's chatbot development.
  • Users find Enjo to be very helpful in daily office tasks, enhancing their productivity and efficiency.
  • Users admire the seamless integrations of Enjo, enhancing workflow efficiency and productivity across their operations.
  • Users appreciate the messaging automation of Enjo, streamlining communication and enhancing overall support efficiency.
Cons
  • Users often experience software bugs and lag issues with Enjo, affecting their overall satisfaction and usability.
  • Users often experience interface bugs with Enjo, leading to a frustrating and inconsistent user experience.
  • Users experience slow loading, facing bugs and lag issues that hinder their overall enjoyment of Enjo.

What Are Recent G2 Reviews of Enjo?

InfiniteWatch

Average Rating: 4.8/5.0

Total Reviews: 7

Who Is the Company Behind InfiniteWatch?

Who Uses This Product?

  • Company Size: 71% Small, 29% Medium

What Are Recent G2 Reviews of InfiniteWatch?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated