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Qualtrics

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4,264 reviews
  • 4 profiles
  • 20 categories
Average star rating
4.4
#1 in 2 categories
Grid® leader
Serving customers since
2002
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Qualtrics Reviews

Review Filters
Profile Name
Star Rating
2867
1148
195
33
21
Verified User in Computer Software
UC
Verified User in Computer Software
02/22/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Flexible and Feature-Rich CX Platform

What I like most is the platform’s flexibility and depth. It allows us to design highly customized surveys with advanced logic, segmentation, and targeting. For example, using its advanced survey logic such as display logic and branch logic, I can design a CSAT survey where customers only see relevant questions, which strongly improve response quality and reducing survey fatigue, It also enables highly targeted insights without needing separate survey for each target audience segment.
PT
Priyanka T.
Software Engineer
02/19/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

From Questions Drafts to Credible Insights, All in One Place

Qualtrics feels less like a server tool and more like a research workspace. Building questions adjusting logic and refining wording happens in one continuous flow instead of jumping between settings. I specially appreciate how small detail and like response requirements or questions behaviour are surfaced right when you need them, not to buried behind extra menus. And it safe my lot of time and its easy to use smooth interface.
ED
Emile D.
02/19/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

About

Contact

Phone:
800-340-9194
HQ Location:
Provo, UT

Social

@Qualtrics

What is Qualtrics?

Qualtrics provides experience management software that helps businesses capture customer, employee, product, and brand insights to improve decision-making and customer satisfaction.

Details

Year Founded
2002
Ownership
NASDAQ: XM