Qualtrics

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4,310 reviews
  • 5 profiles
  • 22 categories
Average star rating
4.4
#1 in 1 categories
Grid® leader
Serving customers since
2002

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Qualtrics Reviews

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23
Verified User in Education Management
UE
Verified User in Education Management
Enterprise (> 1000 emp.)
11/03/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Powerful Survey Tool with Flexible Data Export

A leading software tool for conducting surveys and exporting data into any format you can think about.
Ankita S.
AS
Ankita S.
Module Lead- SalesforceSmall-Business (50 or fewer emp.)
11/03/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Qualtrics Customer Experience Turns Feedback into Actionable Insights

What I like most about Qualtrics Customer Experience is how it turns customer feedback into actionable insights. Rather than simply collecting survey responses, it helps me pinpoint customer pain points, analyze sentiment, and automate follow-up actions. I also appreciate the advanced analytics and dashboards, which make it easier to understand customer needs and use that information to improve the overall customer experience.
Anurag S.
AS
Anurag S.
AnalystSmall-Business (50 or fewer emp.)
11/01/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Flexible Surveys, Powerful Insights—With a Learning Curve

I use Qualtrics Market Research to create surveys, collect responses, and analyse market trends and consumer preferences. It helps me gather feedback in one place, understand customer opinions and market needs, and make more informed business and marketing decisions. I find the survey customisation, data analysis, and reporting features helpful for organising research and saving time. I like the flexibility in designing surveys, with a wide range of question types, advanced branching logic, and customisation options. The audience targeting and data visualisation features make it easier for me to conduct detailed research and understand consumer behaviour. I also found the initial setup fairly straightforward, and creating an account and getting started with basic surveys was easy.

About

Contact

Phone:
800-340-9194
HQ Location:
Provo, UT

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What is Qualtrics?

Qualtrics provides experience management software that helps businesses capture customer, employee, product, and brand insights to improve decision-making and customer satisfaction.

Details

Year Founded
2002
Ownership
NASDAQ: XM