# Can a Zendesk end-user record be auto-updated from a contact form submission?

Is it possible for contact form submission information (submitted by customers/end users) to be directly updated in the end user's Zendesk profile? For example, if a contact form submission comes in and the end-user submits their phone number, we have to manually enter this information into their contact record on Zendesk. If not, and the user calls in with this number, it will not recognize that they are the same person that submitted the contact form. It would be great if there was a way to automate the contact record update from the form submission. Any insight on this would be appreciated!

##### Post Metadata
- Posted at: over 4 years ago
- Author title: Operations Manager
- Net upvotes: 1


## Comments
### Comment 1

No, the ticket fields on the ticket form, are not synced to the customer profile inside Zendesk

##### Comment Metadata
- Posted at: over 4 years ago
- Author title: Snr Solutions Consultant / Implementation Specialist




## Related Product
[Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)

## Related Category
[Help Desk](https://www.g2.com/categories/help-desk)

## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: about 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: about 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: about 13 years ago
  - Comments: 4