# What is the best way to completely automate replying to the customer.



##### Post Metadata
- Posted at: about 4 years ago
- Author title: Interning at Globalshala/ Software Engineer at Yougov
- Net upvotes: 1


## Comments
### Comment 1

Completely automating is not possible. You can create a good contact form where users chose specific topics and give all the infos to their problem that would be needed to solve the case.
That way you can solve the problem the fastest way and with topics that are very specific but not personal you can just send out an automated answer with a trigger.

##### Comment Metadata
- Posted at: over 3 years ago
- Author title: Zendesk Systems and Automatisation Specialist




## Related Product
[Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)

## Related Category
[Help Desk](https://www.g2.com/categories/help-desk)

## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: about 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: about 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: about 13 years ago
  - Comments: 4