Contact Center Knowledge Base Software Discussions

This is best calling issue, lead management. taking follow-ups timely is very good

We have suggested a few customized changes in the tool however we have received a deadline of 1.5 years for those fundamental changes. e.g., adding ticket numbers in the dashboard, productivity report, etc.

How can you help me?

Have you or your company discovered ways to learn about your public's questions that might still be unanswered? I want to not just answer questions using Zendesk but also to anticipate future or undiscovered confusion.

In our case, we are migrating from the Zendesk ticketing system for calls, but we want to have something similar that provides the note and recording history, as well as the easiness of ACW.

I didn't find a way to add the Instagram channel directly, but I saw that some providers offer that service.

Usually, when users upload print screens from VM, the resolution is not so good.

We want to share our access to a client that does not need to see our other clients.

How many employess are you?

How many employees are there in Zendesk worldwide and how many in the EU

How new is this system?

I have used ZD for a couple years but I feel like I don't know all of the ways that I could be taking advantage of ZD. I would like to learn more about the reports, the administration tools, and all the ways that I can really use ZD as a power user.

My time is valuable and offering a $25 incentive to review but then wasting an hour of my time is incredibly disrespectful.

Having line of sight on upcoming improvements and new features will help myself and others take full advantage of the platform.

I would like to have a duplicate account to separate teams

Mainly for verification purposes, have you heard about the auto-populate feature where the customer's contact details can be pulled up automatically on our system once they entered their phone number or account number before dialing our number? This way, we can easily open their account, and... Read more

I think a live chat integration would be great for most companies as it allows the problem to be resolved faster, apart from the fact that most people don't have the time to email or call the company.

For example, I want to know how many calls my agents did or receive in a certain period. How do I extract this information from TalkDesk?

It would be fantastic to have more flexible logic/rules regarding sending CSAT surveys. Being able to send CSAT surveys on X% of tickets would be fantastic.

How do I quickly move from one ticket form to 4? What steps should I consider in this implementation?

Can I use this to my work related concerns?

What all tools have the option of integrating guru with it?

Sometimes we can get locked out of our Zendesk, such as password issues or connection fail issues. There are times when our tickets don't update in real-time and it becomes glitchy. The response time on these issues can take days to fix and leave us behind on tickets. How can we get these issues... Read more

A couple of weeks ago, I was on a call with a customer, and the call unfortunately dropped. I didn't get that person's name yet, and they called back into our phone lines. They were looking for me, and I was looking for them, but it got lost in the sea of other callers and high volume. I had to... Read more

I would like to hear some really good side apps that are very useful for other organizations which we might consider buying if it is a huge help. I always wondered what other people use to make their life easier.

Hopefully Youtube and Instagram is available in Zendesk And, hopefully when we response comments in FB, our response is threaded under user comments.

I would like. tohave Zendesk integrated that for every user created I have a new user in Zednesk.

Limitation in explore

When in zendesk chat you receive an audio alarm but this feature is not present in zendesk agent

We currently have thousands of customers and might consider implementing or deploying the Chat tools for certain inquiries. Should we offer this to a limited number of customers first, or what do you consider a best strategy to try it out?

I've been using Talkdesk for over a year now. I think it is a great service usually and fairly easy to use, though Callbar doesn't like to always cooperate with my browser. Anyway, the new Live reporting tab is a disaster in my option. I'm usually good with change, but this page does not have... Read more

When you go into Bloomfire, you are given the option to search by title or by category but when you search by category it doesn't not search other documents. It is a little of a pina because you could potentially miss out on your doc because it is located elsewhere. I think this is more user... Read more

We have to download each tag to get an analysis on how many and who are the agents used the specific tag for email and chat.

I just find it difficult that I have to login to my callbar as well if I'm already logged in to my talkdesk web

I need to know how to update to the latest updates.

I would like to register all the various calls for my clients, like a timetable preregistered with all the leads i want to follow

Question is easy: Basically how it has helped your organization on different aspects.

It would be nice to click on a number from a google sheet or google docs. I was not able to use this product on what we primarily work out off.

The prices in the Indian market might be too much to adapt for a conventional or fast running startup that's the reason of that question

I have access to the Zendesk Support Suit, so want to get most of these tools, like how to setup them in the best way, communicate with users and build the credibility of my business.

I need to decrease the font size. It's too big.