--- title: Lightspeed Retail Reviews meta_title: 'Lightspeed Retail Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 294 reviews by the users' company size, role or industry to find out how Lightspeed Retail works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 294 scale: '5' date_modified: '2026-07-13' parent_category: name: POS url: https://www.g2.com/categories/pos --- # Lightspeed Retail Reviews **Vendor:** Lightspeed **Category:** [Retail POS Systems](https://www.g2.com/categories/retail-pos) **Average Rating:** 4.0/5.0 **Total Reviews:** 294 ## About Lightspeed Retail Lightspeed Retail is the leading POS and payments platform that enables you to automate tasks, streamline operations and improve visibility across all your stores and channels. With Lightspeed, you can manage sales, inventory, customers and suppliers from one easy to use solution. Plus, access flexible and customizable reports on your sales, inventory and customers, so you can make smarter business decisions that help you grow. With Lightspeed’s unified payments solution, you’ll have your payments hardware, software and customer support in one place, empowering you to provide employees and customers with an elite checkout experience every time. ## Lightspeed Retail Pros & Cons **What users like:** - Users highlight the **top-tier customer support** of Lightspeed Retail, enhancing efficiency despite some unresolved challenges. (2 reviews) - Users value the **quick and efficient performance** of Lightspeed Retail, enhancing their operational capabilities significantly. (2 reviews) - Users appreciate the **quick server and excellent customer support** of Lightspeed Retail, enhancing operational efficiency across industries. (1 reviews) - Users value the **powerful inventory management** features of Lightspeed Retail for tracking products and automating processes. (1 reviews) - Users value the **efficient reporting** capabilities of Lightspeed Retail, finding it effective for retail and service needs. (1 reviews) - Speed (1 reviews) - Staff Professionalism (1 reviews) - Users appreciate the **powerful inventory management** of Lightspeed Retail, streamlining tracking and automation for diverse SKUs. (1 reviews) **What users dislike:** - Users criticize the **high fees** of Lightspeed Retail, feeling it doesn't justify the value received. (3 reviews) - Users report **poor customer support** with Lightspeed Retail, leading to frustrations in managing accounts and resolving issues. (3 reviews) - Users find Lightspeed Retail to be **expensive** , especially when considering additional features and integrations required. (2 reviews) - Users find the **high pricing for integrations** in Lightspeed Retail to be a significant drawback compared to other POS options. (1 reviews) - Users find the **limited features** of Lightspeed Retail concerning, especially given the high pricing for necessary additions. (1 reviews) ## Lightspeed Retail Reviews ### 1. Great plug-in for attracting bricks & mortar business **Rating:** 5.0/5.0 stars **Reviewed by:** Luke R. | President Ekul Limited o/a Endeavours & ThinkPlay, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2022 **What do you like best about Lightspeed Retail?** Lightspeed now has a plugin that directs customers to your physical location by allowing google display ads to see what UPC's you have in stock. **What do you dislike about Lightspeed Retail?** Changing sales prices in Lightspeed retail and having regular prices show on our Lightspeed website is a clunky process. **Recommendations to others considering Lightspeed Retail:** Use the Lightspeed retail google ads plug-in, it's worth switching to Lightspeed just for that feature. **What problems is Lightspeed Retail solving and how is that benefiting you?** We are getting new customers into our store. We finally have a professional-looking e-commerce site. ### 2. Lightspeed Retail allowed my Boutique to expand. I have recommended it to a few people. **Rating:** 5.0/5.0 stars **Reviewed by:** KATE L. | owner and buyer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2022 **What do you like best about Lightspeed Retail?** That there is always live support. And it is fairly easy to follow the breadcrumbs through the program. **What do you dislike about Lightspeed Retail?** It is most challenging when performance degrades, and I cannot operate my business. **What problems is Lightspeed Retail solving and how is that benefiting you?** Inventory control was my most significant area needing improvement. Bringing in Lightspeed Retail has remedied that and allowed expansion. ### 3. Nice pos **Rating:** 5.0/5.0 stars **Reviewed by:** Maxim P. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Lightspeed Retail?** Very comfortable, easy to learn, many currencies and languages **What do you dislike about Lightspeed Retail?** Nada, but, It's not Lightspeed's problem, when they cut the internet, it's useless ))) **Recommendations to others considering Lightspeed Retail:** is a great helper **What problems is Lightspeed Retail solving and how is that benefiting you?** Frendly y comfortable for my job ### 4. Lightspeed Business Review **Rating:** 4.5/5.0 stars **Reviewed by:** Danielle W. | CEO, Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2021 **What do you like best about Lightspeed Retail?** Lightspeed makes it easy to connect our inventory to sell at our retail location. Their support is 24/7, so if we need help or have a question, it's easy to get an answer by calling, using the chat or finding a video for helpful tips. **What do you dislike about Lightspeed Retail?** Sometimes the computer doesn't connect correctly with the printer or the Zebra printer. **Recommendations to others considering Lightspeed Retail:** It's great for people in the cycling industry because they connect with so many vendors. **What problems is Lightspeed Retail solving and how is that benefiting you?** I love that Lightspeed connects with so many bike retailers. ### 5. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Brian B. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Lightspeed Retail?** Ease of use and abilty to watch my sales on the go. I can work from home with this software. **What do you dislike about Lightspeed Retail?** Doesn't have all of my vendors pre loaded. **What problems is Lightspeed Retail solving and how is that benefiting you?** I can see what times of day are the busiest. I can watch and see which employees and products are performing best. ### 6. POS Retail **Rating:** 5.0/5.0 stars **Reviewed by:** William M. | Director/owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2021 **What do you like best about Lightspeed Retail?** Everything about Lightspeed POS is what a new or working retail store needs not only to handle the inventory and sales but also the taxes and email addresses for all its customers. I am a retailer and a manufacturer of my brand of guitars . The product is cost-effective in this day and age, and the tutorials are fantastic. Online help is quick and effective in meeting my needs . **What do you dislike about Lightspeed Retail?** Nothing, but a bit of patience and understanding of how to go from retail to syncing with the E-com of the product **What problems is Lightspeed Retail solving and how is that benefiting you?** The handling of the credit card interfacing to the system as well as doing a matrix of products with different colours but same pricing ### 7. Lightspeed Retail **Rating:** 5.0/5.0 stars **Reviewed by:** eric g. | VP of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Lightspeed Retail?** The smooth omnichannel experience that lightspeed retail and lightspeed ecom provides. The excellent customer service provided 24/7. The integration with other apps is a great help. **What do you dislike about Lightspeed Retail?** We wish that lightspeed would have a more customizable section where we could address and pinpoint the small things that could apply to our company specifically. **What problems is Lightspeed Retail solving and how is that benefiting you?** We used to have a third party connecting our software with our ecom, which made it very glitchy and it would sometimes take too long to update any changes. It is very fast and easy now. ### 8. Lightspeed - User friendly and a great Point of Sales System! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2022 **What do you like best about Lightspeed Retail?** Customer accounts makes tracking invoices simple. **What do you dislike about Lightspeed Retail?** The system can become confusing when processing returns. **What problems is Lightspeed Retail solving and how is that benefiting you?** It allows us a quick and easy way to process customer transactions ### 9. Lightspeed has really helped our business! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2022 **What do you like best about Lightspeed Retail?** It is great for keeping track of our inventory. And love all the reports we can review through the system. **What do you dislike about Lightspeed Retail?** Would love to customize some of the exports of information we can pull. **What problems is Lightspeed Retail solving and how is that benefiting you?** Love being able to see the history of transaction on inventory. ### 10. Great way to streamline retail, ecommerce, and accounting **Rating:** 5.0/5.0 stars **Reviewed by:** David N. C. | Author, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about Lightspeed Retail?** Lightspeeed is a cloud based point of sale, that also seemlessly hosts my ecommerce site, and works with quickbooks, to streamline 3 parts of the business. **What do you dislike about Lightspeed Retail?** I wish they had more one on one employee onboarding/training. And I wish that the ecom pictures autofitted, because sometimes they just don't look correct once uploaded. **What problems is Lightspeed Retail solving and how is that benefiting you?** The last system I had was not cloud based, and it was easy to lose customers information. And I can log in from any device to make a change, help an employee while I'm not at the shop, or most importantly, look up a customer's information, and get a problem resolved even after hours. ### 11. Best POS I EVER USE **Rating:** 5.0/5.0 stars **Reviewed by:** David N. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2021 **What do you like best about Lightspeed Retail?** At first I'm not so sure about an application. It was new to me. I'm one of the first customer of Lightspeed. Now I have 3 restaurants with Lightspeed. One of them is just open name ŌMA sushi. Lightspeed is very easy to use ans the customer service is awesome. From David -Royal sushi- Maison Thaï- ŌMA sushi . **What do you dislike about Lightspeed Retail?** Just the fact that I have to speak English when I'm calling customer service at my night time zone but it's not a big deal. I always have the best support **What problems is Lightspeed Retail solving and how is that benefiting you?** Very easy to use. Excellent customer service ### 12. Cigar Lounge Retail system **Rating:** 4.5/5.0 stars **Reviewed by:** Tony B. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2020 **What do you like best about Lightspeed Retail?** The initial setup is tough, but they walk you thru it. Customer service is top notch. Once up and running, it is fantastic. I love the cloud-based nature and the variety of reporting available. **What do you dislike about Lightspeed Retail?** The setup. will test your patience, but it's totally worth it in the end! **Recommendations to others considering Lightspeed Retail:** It works fantastic for me...I think it will work well in any retail environment! **What problems is Lightspeed Retail solving and how is that benefiting you?** Tons of reports...and being able to log in remotely is great! ### 13. Absolute worst experience and customer service I have encountered in j **Rating:** 0.0/5.0 stars **Reviewed by:** Diana A. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2022 **What do you like best about Lightspeed Retail?** Nothing. I am stuck with hardware. The company does not care to rectify problem that occurred as a result of their poor education and lack of responding in a timely fashion. **What do you dislike about Lightspeed Retail?** Education misinformed which led to repetitious work and extra work. Equipment not send in order to process sales yet was being billed. **What problems is Lightspeed Retail solving and how is that benefiting you?** None- They requested that I spend more money to extend and then they would consider giving me back time since I did not get the equipment to make sales. **Official Response from CS Engage:** > Hi Diana, Thank you for your feedback. We are sorry to hear that you were less than satisfied with your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. Someone will be reaching out to you once more to discuss your request further and any next steps. Thank you, Lightspeed Commerce ### 14. Best POS for retail and ecom **Rating:** 5.0/5.0 stars **Reviewed by:** suzy C. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2019 **What do you like best about Lightspeed Retail?** I really like how they are constantly integrating with new products and brands. Just like us, staying up to date with other companies. Their customer service is unmatched. -El Boutique **What do you dislike about Lightspeed Retail?** I wish my customers could order/use gift cards online, but I called Lightspeed and we were able to come up with a solution until they accommodate that. **What problems is Lightspeed Retail solving and how is that benefiting you?** The only issue I have with Lightspeed is the gift card feature for our online customers, but we came up with a solution. In return, I am able to talk to my customers more than what I normally would have. ### 15. Super User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Linda I. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2019 **What do you like best about Lightspeed Retail?** Lightspeed makes running a small business a breeze! You always feel connected with the ability to sign on from anywhere and see how your business is doing **What do you dislike about Lightspeed Retail?** I really can't say there is anything I dislike **What problems is Lightspeed Retail solving and how is that benefiting you?** My biggest problem was inventory. Lightspeed has made that so simple that I don't even worry about it. I don't even have to close my business to do the inventory so it saves me any down time. ### 16. I love Lightspeed! **Rating:** 5.0/5.0 stars **Reviewed by:** Vivian G. | ManagingPartner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Lightspeed Retail?** The simple fact that I always get a live person every time I call for help and usually my issue is resolved immediately. If not, they are helpful in getting it solved. **What do you dislike about Lightspeed Retail?** I haven't used it enough to have dislikes, my store is not extrm=emely busy. **What problems is Lightspeed Retail solving and how is that benefiting you?** I can sell my jewelry on e.Com, I don't have to have a physical location. This solution provides a significant realized savings as compared to renting and operating out of a retail space. ### 17. horrible product **Rating:** 0.0/5.0 stars **Reviewed by:** Renae H. | Owner **Reviewed Date:** March 21, 2022 **What do you like best about Lightspeed Retail?** I'm hard pressed to list something good. It was a nightmare to set up and worse to use **What do you dislike about Lightspeed Retail?** If you don't touch the right button after a payment it won't show as paid **What problems is Lightspeed Retail solving and how is that benefiting you?** it only caused problems. It didn't solve anything ### 18. It's OK **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Lightspeed Retail?** It has a service log. The service log makes it easy to keep track of work orders and product used for customers. It works well with customer accounts and keeps track of the work orders on a calendar., **What do you dislike about Lightspeed Retail?** The omnichannel doesn't really work for us. I wish it had a better integration with the retail. Also, I find it hard to load the correct prices and costs for products from the uploaded catelogs. **What problems is Lightspeed Retail solving and how is that benefiting you?** It's not really working for us. We couldn't get it to work with Quickbooks payments so we could invoice and the ecommerce with the retail didn't crossover well. ### 19. Lightspeed has a long way to go to be useful **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2021 **What do you like best about Lightspeed Retail?** The real-time integration with their website. **What do you dislike about Lightspeed Retail?** The existing POS software is still in its infancy. There are so many flaws and weaknesses that it is not a good fit for busy businesses. They do not use accepted accounting practices when costing products, and some features do not work. **What problems is Lightspeed Retail solving and how is that benefiting you?** Their answer to problems is that it can be done outside the system and manually added to Lightspeed item by item. ### 20. What a piece....wish we had kept looking! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2020 **What do you like best about Lightspeed Retail?** We thought it would have the features they say it does. We thought it wouldn't be this horrible to work with. We thought our staff would be able to use it's "user-friendly" interface, but it is so user-friendly it doesn't work as a POS. It's like someone gutted the program and is releasing a new feature every 6 months, so maybe in 10 years it'll be a full service POS. **What do you dislike about Lightspeed Retail?** Nothing works like they say it does. If you use UPC codes, you can't import anything. If you use SKUs you have to deal with a laggy look up system that doesn't work (or make stickers for every product so you can scan your SKUs, which we have over 5,000 products). When you ask customer service for help, the best they can do is direct you to help articles that don't address the issue. I don't think anyone who works for Vend has ever actually used the program themselves. They constantly go offline and they act like their servers are never down until you ask them and then they say they're working on the problem. The system doesn't work when offline like they say it does, it loses sales data (i.e. the local data is always overwritten by their servers, so we often have inventory issues, sales inconsistencies, and frustrated employees!). Be prepared to clear your site data daily...it's annoying but one of the only things that fixed some of this (so instead of a regular issue, it's an irregular issue that only happens if you forgot to clear the site data, good luck having employees do that daily!). **Recommendations to others considering Lightspeed Retail:** I recommend you keep looking...there's got to be something better than broken! There has got to be a better POS than this one. This one lags, goes offline regularly and loses sales, cannot handle scanning UPC and uploading UPC, so you have to pick between scanning (UPC) and uploading (SKU). There is only one product number field. It's very reliant on Excel to get from Vend to anything else. Reports are raw data, often inconsistent data showing on the screen (lag), so employees spend time trying to reconcile something that already matches! **What problems is Lightspeed Retail solving and how is that benefiting you?** We have seen no benefit to using Vend. We regret using it this whole time and it has only become a hole that we cannot dig ourselves out of now. Our system is so difficult we can't even expand the business until we find a replacement! ### 21. Amazing POS And Loyalty program! **Rating:** 5.0/5.0 stars **Reviewed by:** Hiran P. | District Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2021 **What do you like best about Lightspeed Retail?** Ease of use and the loyalty program helps my customer retention! It is well worth the price too **What do you dislike about Lightspeed Retail?** Nothing, great system. Will use in all my future vape shops **What problems is Lightspeed Retail solving and how is that benefiting you?** Customer retention with the loyalty program! ### 22. 6+ Years Brick and Mortar Women's Boutique & Formal Rentals **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Lightspeed Retail?** The customer service. They are available 24/7, always patient, and we solve the issue every time. Whether it is with the platform itself, a technical issue, customer-related, ordering hardware, etc. Additionally, they consistently check in and alert us to new developments and things that would benefit our company. They work WITH you for your business' success. **What do you dislike about Lightspeed Retail?** Integrating vendor catalogs is tedious and time-consuming. **What problems is Lightspeed Retail solving and how is that benefiting you?** We are currently in process of opening our first online shop through Lightspeed and could not be happier with all of the help and guidance that was made available to us. ### 23. Best POS. **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2021 **What do you like best about Lightspeed Retail?** The inventory control works for me because of the flexibility. **What do you dislike about Lightspeed Retail?** When the system is down, but it does not happen often. **What problems is Lightspeed Retail solving and how is that benefiting you?** With inventory control, I can maintain the right level of inventory, which translates to sales. ### 24. Recommendation for Lightspeed **Rating:** 5.0/5.0 stars **Reviewed by:** Sherry W. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2021 **What do you like best about Lightspeed Retail?** How user-friendly it was. It was easy to learn and train the front-line staff. They were able to search for items and I was able to set up inventory quickly. **What do you dislike about Lightspeed Retail?** I cannot think of anything I disliked. It worked smoothly. **What problems is Lightspeed Retail solving and how is that benefiting you?** Quick access to information from the Lightspeed team was very important. It was our first season. ### 25. Easily used as POS in store. Have some tough times creating reports on my own. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2021 **What do you like best about Lightspeed Retail?** Easy to be used as POS in front of clients **What do you dislike about Lightspeed Retail?** Creating reports - it is not extremely user-friendly and I always need to reach out to a rep to help me, which can be extremely time consuming. **What problems is Lightspeed Retail solving and how is that benefiting you?** I have always had Lightspeed so it really hasn't solved problems, but it is a good space for inventory management, time cards, etc. ### 26. Great software **Rating:** 4.5/5.0 stars **Reviewed by:** Cody S. | Product Improvement Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2021 **What do you like best about Lightspeed Retail?** I love how everything integrates. The process of inventorying and the POS system are so easy to use. Any new employee should not have any issues learning this software. **What do you dislike about Lightspeed Retail?** The only thing I dislike is the eCommerce side of the software. I wish it were more robust so that it was more valuable to more companies. **What problems is Lightspeed Retail solving and how is that benefiting you?** The only problems that Lightspeed has solved through the years are that they continue to work with other companies to integrate more and more things. ### 27. Horrible experience - strong urge you not to use this company **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2021 **What do you like best about Lightspeed Retail?** Can't even think of one thing honestly. **What do you dislike about Lightspeed Retail?** Everything - they went radio silence when I was opening my small business and did not support me for MONTHS after contacting them several times. Horrible experience - I strong suggest NOT going with this company. I am losing almost $1000 for thier mistakes. I regret ever thinking this was a reputable company. **Recommendations to others considering Lightspeed Retail:** Do not reccomend to anyone considering a POS system **What problems is Lightspeed Retail solving and how is that benefiting you?** Absolutely nothing. There's too many people working with them with no connection to one another - I've wasted hours of my time and money trying to get a refund. A disgrace! If you're a small business please reconsider them as an option for you. They pride themselves on thier excellent customer service which is why I went with them in thier first place and they radio silenced me and my business for MoNtHS. **Official Response from CS Engage:** > Hello, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We value our customers’ feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us Toll-Free at: 1-844-365-2868 Thank you, Lightspeed POS ### 28. Excellent solution for Small to Mid sized Retail Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Steve J. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2021 **What do you like best about Lightspeed Retail?** Lightspeed makes it easy for us to complete transactions and use the data to our benefit. We have chosen to pair the POS module with Lightspeed eCommerce, Lightspeed Accounting and Lightspeed Analytics. The best thing about these components is that they talk to each other automatically making it easy to take care of bookkeeping, accept online orders and utilize sales data for forecasting and tracking. The fact that there's an open source API means that if you have an idea for a custom program, any developer can help make it a reality. Customer service is always fantastic and if they don't have an answer for your issue, it will be followed up on in short order. Highly recommended. **What do you dislike about Lightspeed Retail?** Unfortunately, there are still a few workarounds that we are using. However, Lightspeed, unlike many software companies, actually listens to suggestions from their clients. I've been a part of 2 beta tests for new features that have proven to be very beneficial. There is a suggestions website that allows you to offer ideas to improve the software and collaborate with other users for solutions. **Recommendations to others considering Lightspeed Retail:** Take the time to prepare your data before migrating it over to Lightspeed. It will make the import much cleaner and easier to implement expeditiously. If using the accounting feature (highly recommended) with Quickbooks or any other accounting software, make sure your bookkeeper or accountant is involved so that they can easily navigate the information that is being downloaded. **What problems is Lightspeed Retail solving and how is that benefiting you?** The software we used previously was local server based and was not readily accessible remotely. Not to mention- we'd be in BIG trouble if anything happened to the server network. Now we can easily process transactions via any internet connected device at tradeshows and other settings outside the shop. Processes are automated and we can choose which reports are sent to us at pre-determined frequencies using the Analytics add-on. The amount of time and labor it has saved us was well worth the investment. ### 29. Easy to Use Point of Sales System **Rating:** 3.5/5.0 stars **Reviewed by:** Cynthia P. | Bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Lightspeed Retail?** I like how easy it is to pull reports and navigate the POS system. **What do you dislike about Lightspeed Retail?** I don't have anything that I particularly dislike. I have more of a suggestion. The interface can definitely be updated. **What problems is Lightspeed Retail solving and how is that benefiting you?** Many of my retail clients use Lightspeed Retail as their point of sales system. As a bookkeeper, it's important to be working with easy-to-use POS systems. I would say Lightspeed Retail is easy to work with. ### 30. BEST CUSTOMER SERVICE **Rating:** 5.0/5.0 stars **Reviewed by:** Dixiana O. | Purchase and Inventory Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2021 **What do you like best about Lightspeed Retail?** The quickest response from the online chat **What do you dislike about Lightspeed Retail?** Email support is not as quick as online chat **Recommendations to others considering Lightspeed Retail:** More one on one meetings available **What problems is Lightspeed Retail solving and how is that benefiting you?** Importing purchase orders. I got immediate assistance from support ### 31. Program/Store Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Michele C. | Program/Store Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2021 **What do you like best about Lightspeed Retail?** Lightspeed is generally very responsive and appreciate the customer service. **What do you dislike about Lightspeed Retail?** Additional discounts given have to be manually entered. **Recommendations to others considering Lightspeed Retail:** Great system! **What problems is Lightspeed Retail solving and how is that benefiting you?** Being able to keep track of customers and sales data is great! ### 32. Don’t get Lightspeed for your small business. **Rating:** 0.0/5.0 stars **Reviewed by:** Roc G. | Owner **Reviewed Date:** October 02, 2021 **What do you like best about Lightspeed Retail?** Nothing - terrible Pos system for retail. Do not use this company. Your will loose money and they will basicall laugh at you. **What do you dislike about Lightspeed Retail?** Everything. Nothing syncs up. No one gets back to you when you have a problem. With all the other options out there, I made a huge mistake going with them. **What problems is Lightspeed Retail solving and how is that benefiting you?** None. They are creating problems with their awful POS **Official Response from CS Engage:** > Hi Roc, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We value our customers’ feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us Toll-Free at: 1-844-365-2868 Thank you, Lightspeed Commerce ### 33. Great way to track sales **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2021 **What do you like best about Lightspeed Retail?** Lighspeed makes it super easy to track sales, sales associate performance, and trends throughout the shop. **What do you dislike about Lightspeed Retail?** sometimes it would freeze up but that could have also been because of a wifi issue in our store **What problems is Lightspeed Retail solving and how is that benefiting you?** a platform to process sales transactions, chart sales associate successes, and view sales trends throughout a time period ### 34. Un-communicated product release breaking integration and no support afterwards **Rating:** 0.5/5.0 stars **Reviewed by:** Toby T. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2021 **What do you like best about Lightspeed Retail?** Integrates with various platforms Easy to use **What do you dislike about Lightspeed Retail?** There is a complete lack of support especially when urgent issues arise **What problems is Lightspeed Retail solving and how is that benefiting you?** Vend is integrated with Shopify and Marsello in my company, most things were functioning well but when we needed their support the most its non-existent, here's why. On 31st March Vend released a product update, which no one in my company had known about prior to the fact. This update then broke integration with Marsello and we therefore could not allow our loyal customers to redeem points, thereby losing sales. We are still not successful in getting in touch after two days of attempting to do so In short Vend's communication is really bad, and their support is even worse. We've not choice but to get in touch with them via this forum ### 35. A Great System Overall **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2021 **What do you like best about Lightspeed Retail?** The ease of use for my staff is great. We also love the ability to add purchase orders and receive them with ease. Our old system did not have this. I also like that it has great inventory management. We just did a recent inventory count and that went so much easier than in years past. Also, the reporting is overall very good. It gives you a good insight into your data. Love that it is cloud-based so we can access it anywhere. **What do you dislike about Lightspeed Retail?** The Ecom side could use a lot of work. I would love to see a better way to do discounts and markdowns. The way it is set up now is very complicated and makes it a lot harder for us retailers to use. For the retail side, I would love to see a green light button on both the email receipt and email purchase order side. Sometimes I click send email but I can't remember if I actually hit send. A Green/red light would be helpful. Lastly, I would love to see a feature that incorporates a discount on items when receiving a purchase order. Currently, there is a box to input the % discount of $ off but it does not get incorporated into the product cost. **What problems is Lightspeed Retail solving and how is that benefiting you?** Getting a POS system that works well. One that syncs to Ecom too. ### 36. Adequate system for the money. Reporting needs work. **Rating:** 2.5/5.0 stars **Reviewed by:** Steve Z. | Partner **Reviewed Date:** March 10, 2021 **What do you like best about Lightspeed Retail?** Ease of deployment, ease of use, provides what is needed for our single store boutique with a new critical exception relating to the Asset History Report which is essential for preparing taxes and numerous other purposes. **What do you dislike about Lightspeed Retail?** Reporting generally has issues. Some reports that should tie to other reports like monthly beginning and ending reports should tie to Asset beginning of month and end of month and they never have. Support was never able to provide a logical satisfactory explanation. We gave up on this one years ago and work around it. Not ideal. **What problems is Lightspeed Retail solving and how is that benefiting you?** Adequate POS system. Inventory, sales and other reports are adequate for most purposes until a significant recent change to the Asset History Report. ### 37. It is a great software for bike shops but does not communicate well with other software. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2021 **What do you like best about Lightspeed Retail?** It serves the specific market of bike shops. **What do you dislike about Lightspeed Retail?** Customer service + data communication!!! **What problems is Lightspeed Retail solving and how is that benefiting you?** Helping resolve categories for retail + makes it easier to keep track of profit. **Official Response from CS Engage:** > Hello, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We value our customers’ feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us Toll-Free at: 1-844-365-2868 Thank you, Lightspeed POS ### 38. PointOfSale Made Easy. **Rating:** 5.0/5.0 stars **Reviewed by:** Kash B. | Cartier Fragrance Advisor, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2021 **What do you like best about Lightspeed Retail?** I liked that VEND incorporated all aspects of running my business in one place. Aside from completing sales transactions, it compiled trend reports, created store credit/gift certificates, and managed staff hours. **What do you dislike about Lightspeed Retail?** I liked it all. Very user friendly. And easy to master. **Recommendations to others considering Lightspeed Retail:** Do it. Simplifies so many.aspects involved with sellimg point. **What problems is Lightspeed Retail solving and how is that benefiting you?** Profit margins! VEND automatically recorded sales by user/employee, item, time, etc., and then calculated all kinds of informative reports. ### 39. After 8 years, Lightspeed has never changed. **Rating:** 0.0/5.0 stars **Reviewed by:** Sean A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2021 **What do you like best about Lightspeed Retail?** In the beginning, Lightspeed was great! There is nothing I like about them. **What do you dislike about Lightspeed Retail?** Everything. They have awful support. They have absolutely no management structure. Horrible account management reps. They have not improved or updated (Major Update) their system in 5+ years. They removed their suggestion portal. If there is a change that needs to be made, it will take years to get it implemented. As my business has grown from a 300' shop to 4 retail locations, Lightspeed has stayed the same. No innovation. **What problems is Lightspeed Retail solving and how is that benefiting you?** None. They have only created issues. **Official Response from CS Engage:** > Hi Sean, Thank you for your feedback. We would like to sincerely apologize for your experience, and we are sorry to hear you were less than satisfied with the product and services received. We see that our Customer Success team have already reached out, they will continue working with you to address your concerns. Thank you, Lightspeed POS ### 40. One of the best business decisions we ever made **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2018 **What do you like best about Lightspeed Retail?** Powerful reports, CRM, Inventory control and integrated online store with a point of sale that is easy to use and easy to implement makes this a no-brainer for a small retail business. It's very easy to use, easy to implement and it's never down. Cloud based is terrific as I can check reports remotely. **What do you dislike about Lightspeed Retail?** Not much to complain about. It could be a little less expensive, but is still a great value based on all that it provides. **Recommendations to others considering Lightspeed Retail:** If you are running a small retail business, this will change your life for the better. **What problems is Lightspeed Retail solving and how is that benefiting you?** Managing financials with powerful reporting is key. We also love the inventory control to ensure we have enough stock to keep customers happy, but not too much to kill our cash flow. ### 41. Griffin Jewelry Loves Lightspeed **Rating:** 5.0/5.0 stars **Reviewed by:** Deborah S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2020 **What do you like best about Lightspeed Retail?** Lightspeed is an amazing POS system that has changed the way we do business. This icloud based software is easy to navigate when maintaining inventory, tracking sales, and reviewing work orders. As employees we were able to onboard our inventory in a timely manner with the support of Lightspeed customer service. Our customers enjoy the work order “ticket” we give them for jewelry repair as it has a picture of their jewelry. We have been completely satisfied with the high quality service, reliability of the software, & and using iPads with Lightspeed. **What do you dislike about Lightspeed Retail?** The layaway feature could be improved in Lightspeed software. **Recommendations to others considering Lightspeed Retail:** Choose Lightspeed if you want a quality point of sale system! **What problems is Lightspeed Retail solving and how is that benefiting you?** We are currently not solving any problems with Lightspeed. The benefits of using Lighspeed are that it is easy to review sales, check the status of a work order, and communicate efficiently with customers. ### 42. Lightspeed POS review **Rating:** 5.0/5.0 stars **Reviewed by:** Michael A. | Vice President Of Worldwide Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2020 **What do you like best about Lightspeed Retail?** The evolution of Lightspeed (LS) has been a great success story. The leadership has the vision to "skate to where the puck will be" rather than try and beat everyone today on features. The product roadmap should provide owners / users the confidence they can run a profitable business by utilizing the tools today and continue to grow on the platform for tomorrow. **What do you dislike about Lightspeed Retail?** The retail product combines point of sale and ecommerce syncing and deprecating inventory in both locations, across multiple store imputes. This is no small task. The downside of the product is the restriction of the web templates (at least this use to be the shortcoming). They have made great advancements here working to accommodate each vertical with specific templates to match the demand. If I had to criticize this would be the only area which is not enough to stop someone from onboarding with this platform. **Recommendations to others considering Lightspeed Retail:** Recommendation to others: My suggestion is to use an implementation partner **What problems is Lightspeed Retail solving and how is that benefiting you?** Immediate access to real time inventory. Sync to Salesforce CRM to expand the marketing efforts and allow my call team to see what is happening in my retail locations. Tracking of revenue, and other KPIs are easy with the dashboard functionality. Onboarding of temp workers is easy since the software looks great and is quick to pick up. ### 43. Don't waste your tine or risk your company **Rating:** 0.0/5.0 stars **Reviewed by:** Kristen C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2020 **What do you like best about Lightspeed Retail?** I like that it is cloud-based and relatively easy to use **What do you dislike about Lightspeed Retail?** Very primitive inventory and PO handling, especially when ti comes to serial numbers. Secure holes right and left. Lightspeed support "accidentally" changed my password on Wednesday before black Friday and said nobody could fix until Monday. (I am the owner). This week we launched e-commerce and put social media posts all over creation about our new online store, and Lightspeed accidentally CLOSED our online store without any notification. IN THE MIDDLE OF CORONAVIRUS. They admitted it was inadvertent and they are now working to fix it, but this is HUGE. The company simply doesn't understand how their careless actions affect the livelihood of their customers. If you consider Lightspeed, consider ON SITE only - where they have no access to change your account without your knowledge or permission. **Recommendations to others considering Lightspeed Retail:** If you do'n't use any serialized products, and you handle issues with inventory counts the same day as the counts, you may be fine. Just know that the security is low and user rights are not very granular. If you have products with serial numbers, keep looking for another solution. If you use their e-commerce, be aware that someone "accidentally" closed our store in the middle of coronavirus, when online is our only option. They cannot explain why. Work orders are also very primitive. They don't keep the history. They don't allow you to see which technician is working on a system. THey don't have "history" like products. DO NOT USE NON-INVENTORY PARTS at all!! Especially if you integrate with accounting software. The non-inventory parts have no history, and they sometimes acquite a COGS and sometimes not. You are not told this until you figure it out and show the Lightspeed support personnel. By the way, if a COGS is assigned to a non-inventory part, that amount is deducted from your inventory balance - even though it was not added to your inventory when you bought the item. (Not that you could follow the $ trail anyway - the PO history disappears for non-inventory parts). I advise to not use them under any circumstances. They changed my account logon on Wednesday prior to Black Friday and also could not explain why (I figured it out for them). But the managers who could verify that I was the owner had left for Thanksgiving and could not get me back in until Monday after. Today, in the middle of coronavirus when online is the only sales you can hope for, they "turned off" my store completely. I've been on a support call for 1:16 while writing this, and they don't know why someone turned off the store. Their employees simply don't understand how their careless actions affect real businesses. Their demo is great but the reality of using it is much different. **What problems is Lightspeed Retail solving and how is that benefiting you?** Benefits - it has a POS whereas the legacy accounting package the previous owner did not Problems - inventory management, security risks and breaches, careless actions or Lightspeed support peresonnel on our production site ### 44. Awesome Online Point of Sale System! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2020 **What do you like best about Lightspeed Retail?** Lightspeed has been a great system for our retail book/gift store. We did a lot of research on point of sale systems and it was (and still is) the best system we can find. Specifically, the software is easy to use, adaptable to most business models, and accessible anywhere. The inventory management feature continues to be superior. We are able to precisely track inventory at all times. The reporting menu is also extensive, which is super helpful. **What do you dislike about Lightspeed Retail?** On ocassion the support times are lengthy and a few times our issues have taken a while to get resolved. **What problems is Lightspeed Retail solving and how is that benefiting you?** Needed an online point of sale system ### 45. Excellent POS for a bicycle shop **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2020 **What do you like best about Lightspeed Retail?** Intuitive platform that is easy to use and teach new staff. All of the functions cover the needs of daily operations, as well as adding a powerful reporting program. Lightspeed integrates with other suppliers and software to increase it's capacity, and that's awesome! **What do you dislike about Lightspeed Retail?** I wish Lightspeed had a rental inventory manager to make bicycle rentals easier to run through the same system. **Recommendations to others considering Lightspeed Retail:** If you need a POS system that is easy to use and you don't want to spend too much time with tasks like inventory and report generating, this is a fantastic option! **What problems is Lightspeed Retail solving and how is that benefiting you?** Using Lightspeed has greatly increased our sustainability efforts by going paperless on many fronts. Being cloud based, we can quickly access information from anywhere, place orders from the field, check inventory, and communicate with customers. ### 46. Great product, awesome support. **Rating:** 4.0/5.0 stars **Reviewed by:** Marie L. | Propriétaire, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2018 **What do you like best about Lightspeed Retail?** - great stock management - very practical order form tool - complete management from order to receipt and sale - excellent technical service, highly responsive and efficient **What do you dislike about Lightspeed Retail?** - need support to use the product - a bit expensive considering that I can't use everything and/or that I would need to spend hours learning to do everything with LS. **Recommendations to others considering Lightspeed Retail:** You have many options to use Lightspeed retail with customers. I chose to go with a minimalist style with an iPad and the scanner (Symbol, but I don't recommend the scanner, we've had problems with it since day one.) You also have the option to use a computer for sales, it works well, we've used it a couple of times. The iPad is just smaller and user-friendly. **What problems is Lightspeed Retail solving and how is that benefiting you?** Time saving, inventory management, internal theft monitoring, sales management. ### 47. Best POS System Around **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2020 **What do you like best about Lightspeed Retail?** I have installed numerous POS systems in my 30+ years of experience. LightSpeed is by far the most comprehensive system, yet easiest system to implement and use. There support mechanism is second to none. If you look your question up in help, there will be documentation to answer your question, and chances are there is a video that walks you step by step through the solution. If you feel like you want to get live help, there chat mechanism is one of the best, better yet, the support people on the chat are the most patient and knowledgeable support people in the business. Simply the best. **What do you dislike about Lightspeed Retail?** I have nothing for this section. I have truly not experienced any dislikes. **What problems is Lightspeed Retail solving and how is that benefiting you?** We did not have an easy to use reliable POS system before we installed LightSpeed Since implementing LightSpeed, we have no downtime, our staff understands and uses the system all day every day without having to call for help. ### 48. LOVE IT!!! **Rating:** 5.0/5.0 stars **Reviewed by:** EMILY G. | MERCHANDISE MANAGER, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2020 **What do you like best about Lightspeed Retail?** Easy to use, great customer service, ecom integration, cloud based **What do you dislike about Lightspeed Retail?** I don't have anything that I dislike yet **Recommendations to others considering Lightspeed Retail:** If you are looking for an easy to use cloud based POS then look no further than Lightspeed! When other companies ask me to switch they ask what system I use now, and when I say Lightspeed they say I'm using the BEST! **What problems is Lightspeed Retail solving and how is that benefiting you?** Our ecom store was suffering on our previous web host. A couple of years ago Lightspeed offered a discount to our service if we switched our website, so we investigated...needless to say we did and our online business has more than tripled! ### 49. They listen and take action **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2019 **What do you like best about Lightspeed Retail?** This company cares what it’s customers think and take action to improve their tools. We have had numerous web chats and talks with some of their developers and it’s amazing to see they actually listen. **What do you dislike about Lightspeed Retail?** one thing is the speed in which the app connects to a PayPal reader. We also wish there was more customization available. The biggest thing is an integration with zapier would be awesome. **Recommendations to others considering Lightspeed Retail:** Vend is a great choice for retailers that want flexibility when it comes to numerous aspects such as inventory control, reporting and POS. If you are migrating your company from an old POS to VEND it will be a small learning curve when it comes to administrative actions such as hardware but once setup it’s a breeze. **What problems is Lightspeed Retail solving and how is that benefiting you?** Inventory was a huge hurtle for us but VEND has helped us overcome that. ### 50. Outstanding Experience - After Two Years! **Rating:** 5.0/5.0 stars **Reviewed by:** Sean J. | Co-Owner, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2019 **What do you like best about Lightspeed Retail?** There are a bunch of areas where I think Lightspeed exceeds other systems. We especially appreciate inventory management and the integration with catalogs from distributors in our industry. Also, there technical support is excellent. **What do you dislike about Lightspeed Retail?** Lightspeed only integrates with apps that pay them for their integrations. **Recommendations to others considering Lightspeed Retail:** Lightspeed has functions you may not even consider when looking for a new POS. It will save more time than you know. We did a formal RFP process and compared Lightspeed to six other finalists. Lightspeed scored the highest during the process, and continues to impress us three years later. **What problems is Lightspeed Retail solving and how is that benefiting you?** Lightspeed immediately saved us 20-30 per week with the stock inventory management system and ability to auto load new items from distributor or vendor catalogs. We have cut down on the time it takes to process returns to vendors. We can adjust pricing for sales easily - so sale or discount pricing expires. Special Orders are easy - and we receive notifications to contact customers. ## Lightspeed Retail Discussions - [What are the key features of a POS system?](https://www.g2.com/discussions/lightspeed-retail-what-are-the-key-features-of-a-pos-system) - 1 comment - [What does the company Lightspeed do?](https://www.g2.com/discussions/what-does-the-company-lightspeed-do) - 5 comments - [View Lightspeed Retail pricing details and edition comparison](https://www.g2.com/products/lightspeed-retail/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+19%3A24%3A29+-0500&secure%5Bsession_id%5D=97aab3d3-69eb-49b4-8ee8-0acb41194664&secure%5Btoken%5D=c16186da27c03433451c1845173977116fc64ab140a871ed4f104f2da45ec7b0&format=llm_user) ## Lightspeed Retail Features **POS** - Credit Card Payments - Barcode Scanning - Hardware Integration - Price Adjustments - Receipts **Payments** - Credit Card Payments - Partial Payments - Split Payments - Discounts - Voided/Refunded Payments - Store Credit Allocation - Multidevice Payment Acceptance - Next Day Deposits **Marketing** - Loyalty Programs - Email Marketing **Employee Management** - Employee Accounts - Permissions - Commission Tracking - Tab Allocation - Log/Shift Notes - Staff Scheduling **Administration** - Inventory Management - Employee Management - Reporting - E-commerce Integration **Customer Management** - Loyalty Membership - Customer Profiles - Credit Card Filing **Inventory Management** - Track Inventory - Inventory Notifications - Product Organization - Multilocation Inventory Tracking **Integrations** - Accounting Integrations - Inventory Management Integrations - E-Commerce Integrations **Analytics** - Sales Tracking - Guest Counts - End of Day Reports ## Top Lightspeed Retail Alternatives - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) - 4.6/5.0 (1,182 reviews) - [Shopify POS](https://www.g2.com/products/shopify-shopify-pos/reviews) - 4.4/5.0 (353 reviews) - [Clover](https://www.g2.com/products/clover/reviews) - 3.8/5.0 (106 reviews)