--- title: Lightspeed Retail Reviews meta_title: 'Lightspeed Retail Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 294 reviews by the users' company size, role or industry to find out how Lightspeed Retail works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 294 scale: '5' date_modified: '2026-07-07' parent_category: name: POS url: https://www.g2.com/categories/pos --- # Lightspeed Retail Reviews **Vendor:** Lightspeed **Category:** [Retail POS Systems](https://www.g2.com/categories/retail-pos) **Average Rating:** 4.0/5.0 **Total Reviews:** 294 ## About Lightspeed Retail Lightspeed Retail is the leading POS and payments platform that enables you to automate tasks, streamline operations and improve visibility across all your stores and channels. With Lightspeed, you can manage sales, inventory, customers and suppliers from one easy to use solution. Plus, access flexible and customizable reports on your sales, inventory and customers, so you can make smarter business decisions that help you grow. With Lightspeed’s unified payments solution, you’ll have your payments hardware, software and customer support in one place, empowering you to provide employees and customers with an elite checkout experience every time. ## Lightspeed Retail Pros & Cons **What users like:** - Users commend the **top-tier customer support** of Lightspeed Retail, enhancing operational efficiency despite some unresolved challenges. (2 reviews) - Users value the **quick and efficient performance** of Lightspeed Retail for enhancing retail and service operations. (2 reviews) - Users commend the **quick server and diverse features** of Lightspeed Retail, enhancing operational efficiency across industries. (1 reviews) - Users value the **powerful inventory management** capabilities of Lightspeed Retail, enhancing operations for retailers with many SKUs. (1 reviews) - Users value the **efficient reporting** of Lightspeed Retail, which effectively meets their retail and service needs. (1 reviews) - Speed (1 reviews) - Staff Professionalism (1 reviews) - Users appreciate the **powerful inventory management** of Lightspeed Retail, streamlining tracking and automation for diverse SKUs. (1 reviews) **What users dislike:** - Users criticize the **high fees** of Lightspeed Retail, feeling it doesn't justify the limited support and features offered. (3 reviews) - Users express frustration over **poor customer support** , highlighting difficulties in reaching account managers and slow response times. (3 reviews) - Users find Lightspeed Retail to be **expensive** , particularly when adding essential features or integrations, impacting overall satisfaction. (2 reviews) - Users find the **high pricing for integrations** in Lightspeed Retail to be a significant drawback compared to alternatives. (1 reviews) - Users find the **limited features** of Lightspeed Retail come with a high price tag compared to alternatives. (1 reviews) ## Lightspeed Retail Reviews ### 1. Account Management Is a Nightmare—Hard to Reach, Slow Responses, Get Discounts in Writing **Rating:** 0.5/5.0 stars **Reviewed by:** Albert C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Lightspeed Retail?** Overall the product works pretty good for retail and service. Its quick and efficient. The out of the box reporting does the job but lacks a bit when it comes to deep diving. I havent found the ability to extract detailed csv files of my sales, line items and customers so I can alter the data in excel to pivot how I would like. From the few times we reached out to technical support, it seems good. The 1 point on the recommendation is due to the account management, I would almost not recommend this, its that bad. **What do you dislike about Lightspeed Retail?** Account Management experience is horrible. Maybe this is because Im a small account, but honestly even for a small account it shouldn't be almost impossible to get a hold of my account manager. You can call and call and call, leave voicemails, email and never get a reply. If you're creative and persistant, eventually you will get them. In one case, I couldnt reach anyone so I called the billing/ collections team to have them open a urgent communication to my account manager. After a few days, I got a call. This time around, I had to reach out to Sales, to have them route me to a fill in account manager to re-instate my account. Also to note, make sure if you're promised any discounts, you get them in writing. When I had the issue with my first account manager, it was because of the massive price increase Lightspeed had around 1 year ago. After tons of stress and finally getting in touch with her via billing/ collections, I was promised a $30 monthly discount, guess what I never got it. Also with the Lightspeed lending, I took one loan from them, everything worked out well. Then the second time around, the rep got in a sense upset when I told him I couldnt justify the rate to lending, that the interest was too high. His tone changed and response was,"I don't see what the issue is", like he was trying to pressure me into taking the loan. I found it extremely unprofessional, so I never used the service again. All in all, product is not bad, it gets the job done, but if you have any issues with your account, this is another story. Its enough of a nuisance for me to sit here and give Lightspeed a low score. This is a honest review, so if you're a business that needs to connect with your account manager after setup, you may want to take my review into consideration. **What problems is Lightspeed Retail solving and how is that benefiting you?** Quick checkout which is crucial for my business. Easy to use UI on a iPad. ### 2. Transformative POS with Excellent Help Support **Rating:** 4.5/5.0 stars **Reviewed by:** Taryn O. | Eatery Manager, Special Event Coordinator, Business Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Lightspeed Retail?** I really like the efficiency of the checkout systems and point of sale (POS) in Lightspeed Retail. The help section has been great for when I need help with specific reports. I find inventory tracking to be extremely easy, and having the ability to alter products and the POS screen in-house without needing a third party is a huge plus. It's especially important in my food management space where I can update products and pricing myself; this is vital for being cost-efficient. The setup was extremely easy with step-by-step help from a rep through multiple virtual calls. Lightspeed's Help Chat has been invaluable in solving issues smoothly and teaching me how to use the new system, especially after switching from Shopkeep. **What do you dislike about Lightspeed Retail?** Sometimes knowing how to pull a very specific report can be confusing. **What problems is Lightspeed Retail solving and how is that benefiting you?** Lightspeed Retail solves slow checkouts, inventory chaos, and data compilation for me. It makes managing multiple locations and building a customer base easier. I like that I can update products and pricing on my own, vital for being cost-efficient and profitable. ### 3. Great Inventory Features! **Rating:** 2.5/5.0 stars **Reviewed by:** Andrew D. | Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Lightspeed Retail?** Powerful inventory management — Tracks products, variants, stock levels across locations, and helps automate purchase orders and reorder points, which is especially helpful for retailers with lots of SKUs. **What do you dislike about Lightspeed Retail?** The pricing is high compared to other POS options, especially once you add necessary features or integrations. **What problems is Lightspeed Retail solving and how is that benefiting you?** Lightspeed gives you real-time inventory visibility across locations and sales channels (in-store, online, marketplaces). ### 4. A Good POS **Rating:** 4.0/5.0 stars **Reviewed by:** Nicole G. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Lightspeed Retail?** Lightspeed is a quick server that has various features to help operations for many different industries. The customer support is top tier to help the efficiency and use of the service. **What do you dislike about Lightspeed Retail?** The return of items or modifying an order is very tricky and at times frustrating. Fortunately, there is good support with Lightspeed. **What problems is Lightspeed Retail solving and how is that benefiting you?** We do retail, sales, and service all on one system rather than having multiple different systems for our business and each department. **Official Response from CS Engage:** > Hi Nicole, We're glad to hear that you find Lightspeed Retail to be a quick and efficient server with top-tier customer support. We appreciate your feedback and are constantly working to improve our services. Best, The Lightspeed Team ### 5. Over promised and under delivered **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Lightspeed Retail?** When I actually got one on one support through scheduled meetings the customer service was way better. However, they still weren't able to solve most of the challenges that we had with the system. **What do you dislike about Lightspeed Retail?** Their online support is terrible. No matter what the issue is, it takes hours of waiting. I have to sit by the computer because the chat will end if you wait too long to respond. It'S nOt LikE I nEEd To bE rUNnInG a BuSIneSs oR aNYThiNg. From something as simple as retrieving a tracking number, to getting an answer about malfunctioning hardware they supplied, it doesnt matter. They will just respond "Apologies for the response, I am still checking with management team regarding this. Thank you for your patience." If you have a choice, DO NOT CHOOSE LIGHTSPEED POS, unless of course you got more time then money. **What problems is Lightspeed Retail solving and how is that benefiting you?** They have not solved any of my problems. They tell me how their software won't do the things I need it to do so I have to find my own work around. For example, a days sales report can not be filtered by the payment type. Seems pretty straightforward but no, you have to download the report to excel and filter yourself. We wanted to add a round up feature to benefit the non-profit we are affiliated with which is a common feature and should be easy to implement. They suggested we use the rounding feature that has to do with international currency and is not helpful at all. Right now I am waiting for a response on their faulty hardware and have been for a week. I only get the same responses that they are escalating the request. **Official Response from CS Engage:** > Thank you for taking the time to share your experience with us. We sincerely apologize for any frustrations you've encountered and understand how this has impacted your business operations. Providing reliable support is a priority for us, and we regret that your experience did not meet your expectations. Unfortunately, based on the information provided, we are unable to identify your account to review the specifics of your concerns. We encourage you to reach out directly to your Account Manager, who will be best positioned to assist you with any unresolved issues. We appreciate your feedback and take it seriously as we continue to improve our services. Thank you for giving us the opportunity to make things right. Sincerely, The Lightspeed Team ### 6. Fairly Easy to use POS with advanced feature set that makes inventory management easy **Rating:** 4.5/5.0 stars **Reviewed by:** Bill B. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2024 **What do you like best about Lightspeed Retail?** Great inventory management features such as min/max and seasonal inventory control. Lots of advanced features for retail operations such as custom menus available on the sales screen as well as custom menus available for service department operation. Easily combines sales + service for my retail bike sohp into one POS and keeps it tidy. **What do you dislike about Lightspeed Retail?** Would love to have inventory editing for multiple locations available in one place instead of having to toggle between stores to control inventory. Would also like to not have to use Lightspeed payments to access the POS. While technically it is possible the upcharge for using an outside payment processor is too large to make it worth saving a fraction of a percent. **What problems is Lightspeed Retail solving and how is that benefiting you?** Lightspeed Retail makes it easy to access inventory at both locations and see in real time what is on hand. IT also allows easy to keep track of service tickets and makes it simple to find out what is going on with a customers order in real time. **Official Response from CS Engage:** > Thank you for sharing your positive experience with Lightspeed Retail! We're thrilled to hear that the advanced inventory management features and the ability to combine sales and service operations into one POS have been beneficial for your retail bike shop. We appreciate your feedback regarding inventory editing for multiple locations and the option to use an outside payment processor. Rest assured, we continuously strive to enhance our platform to provide a more seamless and efficient experience for our customers. Your input is invaluable to us as we work towards improving our services. Best, The Lightspeed Team ### 7. Ive been using Lightspeed Retail for 3 years now and..... **Rating:** 3.0/5.0 stars **Reviewed by:** David K. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2023 **What do you like best about Lightspeed Retail?** I can use it from anywhere. We have virtual assistance and help us so they can login help us with all different types of Task and reports. The Reports are pretty decent but they've made upgrade recently to more rebost reports but they want an extra $145 a month...wow...LOL **What do you dislike about Lightspeed Retail?** Oh man in the beginning they are so helpful answering questions right away but after you sign on it gets harder and harder to even talk to your rep. I will name him, but they'll figure out who I'm talking about. You can ask about a new feture and it will take few day or sometime weeks to get back to you. It's unfortuniate that it's been that way. We are moving to a different POS next year after the holidays. We use Shopify POS, and they have Lighspeed R it doesn't integrate with Shopify and there's a lot of apps that you have to pay quite a bit more just to use. They have Lightspeed X they are spending a lot of time upgrading mad and we try move from our 2X but they said that we would lose all our transactions and we would have to start from the very beginning. So frustrating.... When we do run into some issues and we're working with a customer you can't get a hold of tech-support you can do live chats but it's really slow and it's frustrating when you're down or you're having issues and you need help right away and there's customers in front of you I don't think they understand that part that it's important we value our customers would be nice if the value their own customers that are paying monthly fees as you can tell I'm a little unhappy. Not only only me but my virtual assistants that work on this program to help us take a bunch of apps together so we can use it. It's it looks so sophisticated on the outside and Tshirt really using. It feels like you're still stuck in the 90s.. **What problems is Lightspeed Retail solving and how is that benefiting you?** I moved from keystroke and I've used that for over 20 years and I moved to this POS. It's a lot easier that's for sure thing what we had before it's a little slow especially when you bring a customer up and you're waiting for the credit card machine. A lot of customers are sitting there, tapping it several times before it pops up I guess because it uses Wi-Fi. We do a workaround for custom orders. We use the work order form that they have. It's a little clumsy that took us some time to kind of Jerry rig it to work for us but we figured it out. ### 8. Strong Arm Tactics **Rating:** 0.0/5.0 stars **Reviewed by:** Mark D. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2023 **What do you like best about Lightspeed Retail?** System is easy to use, support is not bad. **What do you dislike about Lightspeed Retail?** I have been using lightspeed for 3 years. I use a family member to process credit cards. Lightspped has decided that if you want to continue using there software you have to use there credit card processing or they will charge you triple. This puts me in a bad situtaion with my family member who has been processing my credit cards for 20 years of me doing differnet businesses. He has not ever raised my rates. When I told my light speed rep what the rates were he said send me last three statments they would not be able to beat them and I could stay with my cousin and keep the good pricing from light speed. When I sent the Statements they ended up beating my cousin by 3 dollars a month. As we all no 3 dollars amonth is nothing. I will be leaving light speed, Family is more important. I know in 3 to 6 months lightspeed will start inching up the credit card processing and I will be paying 10x what i'm paying now. Becuase full who you chose as a partner in Pos they all want the credit card procsessing that is where they make there money. **What problems is Lightspeed Retail solving and how is that benefiting you?** None ### 9. Love the Reporting - Wish it was more inclusive **Rating:** 4.0/5.0 stars **Reviewed by:** Brittany B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Lightspeed Retail?** I absoutely love the basic reporting Lightspeed offers. Lightspeed POS is pretty straight forward once you get the hang of it. Allows discounts and customer loyalty accounts to be easily intergrated. Support chat is always top notch. **What do you dislike about Lightspeed Retail?** Several things in Lightspeed seem to be more complicated than they need to be. Enter inventory is an all day task. I feel Lightspeed is very limited on the discounts and promotinal capibilities. Lightspeed is already one of the priceir POSs and I hate that they want to upcharge you so frequently. I can never get ahold of my account rep. I think they have changed a couple times, and I've never had great communication. **What problems is Lightspeed Retail solving and how is that benefiting you?** All in one POS. Inventory input, prints price tags, scans price tags, accepts payment,s prints recipets. No other applications are needed to run a basic register. ### 10. Worst company. Terrible. **Rating:** 0.0/5.0 stars **Reviewed by:** Brian C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Lightspeed Retail?** The best part about Lightspeed is moving away from them. **What do you dislike about Lightspeed Retail?** Their customer service. It is non-existent **What problems is Lightspeed Retail solving and how is that benefiting you?** Inventory management. Helps with ordering. **Official Response from CS Engage:** > Hi Brian, We sincerely apologize for any challenges you've faced while using Lightspeed. We understand the urgency of your situation and are committed to resolving your concerns promptly. We recognize that a member of our team has already reached out to address your concerns and we encourage you to continue working with them. Thank you in advance for your time. Best regards, The Lightspeed Team ## Lightspeed Retail Discussions - [What are the key features of a POS system?](https://www.g2.com/discussions/lightspeed-retail-what-are-the-key-features-of-a-pos-system) - 1 comment - [What does the company Lightspeed do?](https://www.g2.com/discussions/what-does-the-company-lightspeed-do) - 5 comments - [View Lightspeed Retail pricing details and edition comparison](https://www.g2.com/products/lightspeed-retail/reviews/lightspeed-retail-review-976562?section=pricing&secure%5Bexpires_at%5D=2026-07-11+11%3A19%3A51+-0500&secure%5Bsession_id%5D=6f579ee6-5cdc-4f56-9b67-86ea1f9bb79f&secure%5Btoken%5D=b8bceb040304dcf4c84b19d17cb210c8bd23a693d439b39256b4001ba238617e&format=llm_user) ## Lightspeed Retail Features **POS** - Credit Card Payments - Barcode Scanning - Hardware Integration - Price Adjustments - Receipts **Payments** - Credit Card Payments - Partial Payments - Split Payments - Discounts - Voided/Refunded Payments - Store Credit Allocation - Multidevice Payment Acceptance - Next Day Deposits **Marketing** - Loyalty Programs - Email Marketing **Employee Management** - Employee Accounts - Permissions - Commission Tracking - Tab Allocation - Log/Shift Notes - Staff Scheduling **Administration** - Inventory Management - Employee Management - Reporting - E-commerce Integration **Customer Management** - Loyalty Membership - Customer Profiles - Credit Card Filing **Inventory Management** - Track Inventory - Inventory Notifications - Product Organization - Multilocation Inventory Tracking **Integrations** - Accounting Integrations - Inventory Management Integrations - E-Commerce Integrations **Analytics** - Sales Tracking - Guest Counts - End of Day Reports ## Top Lightspeed Retail Alternatives - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) - 4.6/5.0 (1,182 reviews) - [Shopify POS](https://www.g2.com/products/shopify-shopify-pos/reviews) - 4.4/5.0 (353 reviews) - [Clover](https://www.g2.com/products/clover/reviews) - 3.8/5.0 (106 reviews)