G2

Joel H.

Owner / Operator

Mid-Market (51-1000 emp.)

10/17/2018

"Excellent POS & Inventory System with a Few Pitfalls"

4.5/5

What do you like best about Lightspeed Retail?

- Easy to use

- Excellent Up-time

- Excellent Support

- Very Flexible and easy to correct staff mistakes

- Tracks customers and inventory in one system

- Allows for you to easily add registers as needed

- Supports Multi-warehouse/multi-location retail

- Solid Inventory Tracking

- Syncs to QuickBooks

- Expandable with Lightspeed Analytics and Lightspeed Accounting Review collected by and hosted on G2.com.

What do you dislike about Lightspeed Retail?

- Currently (10-17-2018) does not support negative inventory for backorders

- Currently (10-17-2018) does not allow for drop shipping purchase orders directly to customers

- Limited staff permissions allow staff to export inventory, vendors and quotes with no way to turn off the ability.

- Large organizations may get different answers when calling support for the same issue. This is due to Lightspeed being so flexible as there are many ways to accomplish the same task. This can prove to be difficult for retailers with more than a handful of locations and staff as accounting data or inventory tracking can be done differently causing issues. It is best to streamline all company requests to Lightspeed through a single staff member to make sure proper processes are followed so data is treated consistently, and unfortunately Lightspeed has no way to offer specific process support regarding your company needs individually. Review collected by and hosted on G2.com.

Recommendations to others considering Lightspeed Retail:

Really look at your specific needs and process flow. Then ask Lightspeed, "how would you recommend we do this in Lightspeed?" There are so many different ways Lightspeed can solve problems and trying to make Lightspeed fit your workflow, versus figuring out how it can work in your process are two different things. You will also really want to look at features that are critical to your business and make sure that Lightspeed can handle those issues, since you pay up front for a year it is crtitical that you make sure it can do everything you want as their development team is very slow to implement changes to the product. Review collected by and hosted on G2.com.

What problems is Lightspeed Retail solving and how is that benefiting you?

Needed a solid point of sale system that could track inventory across our 12 locations. We needed to make sure staff were selling items at the correct cost and reduce shrinkage. Since implementing Lightspeed our retail customer satisfaction has sky rocketed, we have accurate inventory and profits have gone up because staff are selling at the correct prices now. All in all we are very pleased with Lightspeed's performance. Review collected by and hosted on G2.com.