--- title: Lightspeed Retail Reviews meta_title: 'Lightspeed Retail Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 294 reviews by the users' company size, role or industry to find out how Lightspeed Retail works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 294 scale: '5' date_modified: '2026-07-07' parent_category: name: POS url: https://www.g2.com/categories/pos --- # Lightspeed Retail Reviews **Vendor:** Lightspeed **Category:** [Retail POS Systems](https://www.g2.com/categories/retail-pos) **Average Rating:** 4.0/5.0 **Total Reviews:** 294 ## About Lightspeed Retail Lightspeed Retail is the leading POS and payments platform that enables you to automate tasks, streamline operations and improve visibility across all your stores and channels. With Lightspeed, you can manage sales, inventory, customers and suppliers from one easy to use solution. Plus, access flexible and customizable reports on your sales, inventory and customers, so you can make smarter business decisions that help you grow. With Lightspeed’s unified payments solution, you’ll have your payments hardware, software and customer support in one place, empowering you to provide employees and customers with an elite checkout experience every time. ## Lightspeed Retail Pros & Cons **What users like:** - Users commend the **top-tier customer support** of Lightspeed Retail, enhancing operational efficiency despite some unresolved challenges. (2 reviews) - Users value the **quick and efficient performance** of Lightspeed Retail for enhancing retail and service operations. (2 reviews) - Users commend the **quick server and diverse features** of Lightspeed Retail, enhancing operational efficiency across industries. (1 reviews) - Users value the **powerful inventory management** capabilities of Lightspeed Retail, enhancing operations for retailers with many SKUs. (1 reviews) - Users value the **efficient reporting** of Lightspeed Retail, which effectively meets their retail and service needs. (1 reviews) - Speed (1 reviews) - Staff Professionalism (1 reviews) - Users appreciate the **powerful inventory management** of Lightspeed Retail, streamlining tracking and automation for diverse SKUs. (1 reviews) **What users dislike:** - Users criticize the **high fees** of Lightspeed Retail, feeling it doesn't justify the limited support and features offered. (3 reviews) - Users express frustration over **poor customer support** , highlighting difficulties in reaching account managers and slow response times. (3 reviews) - Users find Lightspeed Retail to be **expensive** , particularly when adding essential features or integrations, impacting overall satisfaction. (2 reviews) - Users find the **high pricing for integrations** in Lightspeed Retail to be a significant drawback compared to alternatives. (1 reviews) - Users find the **limited features** of Lightspeed Retail come with a high price tag compared to alternatives. (1 reviews) ## Lightspeed Retail Reviews ### 1. Buyer beware! **Rating:** 0.0/5.0 stars **Reviewed by:** John B. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2019 **What do you like best about Lightspeed Retail?** Lightspeed looks like a feature rich platform. But their lack of support is horrible **What do you dislike about Lightspeed Retail?** The call was short, he said he will investigate the problem and see if we can break contract. The following day he called back and said it looks like the sales rep never specifically said "We integrate with Miva" so we can’t break the contract without charging a fee. I felt this is acceptable as I knew there were credit card transaction fees that should be covered and such. Once asked how much, he said he would call back. The following day, I called for status check and at that time I’m told “We reviewed your case further and have decided to not charge a fee and not let you break the contract”. Basically we are stuck with a product that we do not want and cannot use for 3 years. I asked for a copy of the phone recordings which they denied access then said “none of those said they could integrate” I then asked to speak with this support person’s boss at which point he said, "I am the boss". Confused by this I asked if he was the owner of Lightspeed to which he replied, "No but the owner does not deal with customers". I thoroughly believe the sales rep knew they did not integrate with our e-commerce platform. I believe they purposely pushed to close the sale with vague promises “to work something out” just to get us to sign the contract and lock us in. Their performance and shady business practices leave very little to be desired and most of all point to how un-ethical this company truly is. Believe what I’m reporting. Do not trust this company-beware of anything they tell you and most of all if they push to close a deal quickly-odds are they are doing something shady and they will not be able to deliver what they promise. **What problems is Lightspeed Retail solving and how is that benefiting you?** DO NOT TRUST LIGHTSPEED! I can NOT stress that enough! Buyer beware! After shopping around for a while, I found Lightspeed and really liked the look of their system. They look like a solid POS, they manage employees and PO's, they even have a solid inventory management system. The main and only concern I had was that it would not integrate with our eCommerce platform MIVA. The Lightspeed sales rep I spoke with several times believed it connected to our e-commerce platform. To finalize the deal, the sales rep gave us till the end of the month (4 days) to sign up for a 20% discount. Since my company was already strongly considering Lightspeed, and he suggested we could work something out if there were problems, we signed a 3-year contract. One week later I received our integrations call to help us get up and running. Its at this time they tell me there is no support for our e-commerce platform. The system is completely useless to us without the connection to our eCommerce platform. Upon learning this, I try contacting my sales rep with no response for nearly a week. Finally, I receive an email from a "Customer Success Manager" saying he wanted to talk about what had happened. ### 2. Excellent Point of Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Gennifer C. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2019 **What do you like best about Lightspeed Retail?** Great Point of sales system. Super user friendly, easy for staff to learn. you can set each user up and limit what each one has access to. Love that we can take pictures of our inventory and add them to each item, which is helpful for us because we sell donated product. Can print labels out for each item, if you have barcodes for items you just out those into the system and scan them at the register. Really nice that I can access any information for our store from home, well from anywhere. Would recommend this system to others. Great customer service as well!! Inventory management is easy and works great for us **What do you dislike about Lightspeed Retail?** Only problem we have had was when our internet went out, it caused a little confusion on reporting the next day but that was one time issue. Other than that no dislikes **Recommendations to others considering Lightspeed Retail:** It's simply, great reports, user friendly, I would recommend getting this system **What problems is Lightspeed Retail solving and how is that benefiting you?** Has simplified all our reporting, inventory management, less problems for our staff, and more. The back office is super easy with great reports, user friendly, can access from anywhere, lots of benefits to this system ### 3. Save the headache and choose Lightspeed **Rating:** 5.0/5.0 stars **Reviewed by:** David C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2020 **What do you like best about Lightspeed Retail?** Lightspeed POS was easy to learn, and made doing business much easy by combining POS, Ecommerce, and Merchant Services. **What do you dislike about Lightspeed Retail?** The Lightspeed Accounting was difficult to get set up, but now that it is done I don't have to worry about it. **What problems is Lightspeed Retail solving and how is that benefiting you?** Saved a ton of money. Can login in from home to see what's going on at the shop. Don't have to worry about losing information since it is cloud based. ### 4. Just Okay **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2020 **What do you like best about Lightspeed Retail?** Lightspeed is user friendly and provides detailed reporting **What do you dislike about Lightspeed Retail?** It constantly crashes and does not sync with bigcommerce **Recommendations to others considering Lightspeed Retail:** Check out springboard **What problems is Lightspeed Retail solving and how is that benefiting you?** inventory tracking and pos ### 5. I use LS as an ecommerce store manager for a fashion industry company. **Rating:** 3.5/5.0 stars **Reviewed by:** Kristina N. | Ecommerce store manager assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2019 **What do you like best about Lightspeed Retail?** User-friendly Intuitive No need for knowledge in html, programming Multiple languages can be managed from one account **What do you dislike about Lightspeed Retail?** Not very helpful customer support Limited functionality of discount codes Orders are downloaded in a complicated manner/form Images lose quality when uploaded as category images **Recommendations to others considering Lightspeed Retail:** LS provides good value and helps a lot in terms of automation, organization and team usage. I believe it needs much development to be the best platform but the performance is satisfactory as of now. **What problems is Lightspeed Retail solving and how is that benefiting you?** I am using LS retails as an ecommerce store manager and find jt quite useful as it does a lot of automation and organization. ### 6. The best POS system I've used. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2019 **What do you like best about Lightspeed Retail?** This system allows you to keep track of every little detail for running a small or large business. It is extremely user friendly. The system will generate reports. It shows you profit margins with just the click of a button. The inventory and client reports are so easily accessed. This is by far the top POS system. **What do you dislike about Lightspeed Retail?** There is not one thing I can say bad about this system. There are so many options and it's so easy to use that one person should not have any issues. **Recommendations to others considering Lightspeed Retail:** Definitely a good choice. **What problems is Lightspeed Retail solving and how is that benefiting you?** Tracking inventory was not easy prior to this system, nor was keeping track of clients / purchases. One of my favorite things about this system is that is shows you profit margins and where you could be making more money. ### 7. Lightspeed continues to enhance my business **Rating:** 5.0/5.0 stars **Reviewed by:** Marc F. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2019 **What do you like best about Lightspeed Retail?** The ease of use and integration of the live stock webstore **What do you dislike about Lightspeed Retail?** The only real complaint that I have is the lack of an onsite version for any loss of internet connectivity. Everything else is just a feature waiting to happen. **Recommendations to others considering Lightspeed Retail:** The program has changed how we do business! I recommend it highly. **What problems is Lightspeed Retail solving and how is that benefiting you?** As I said there aren't any problems and the company is agressive with regards to fixing and adding new features. ### 8. The BEST POS system available **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie D. | Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2019 **What do you like best about Lightspeed Retail?** They have thought of everything and then some in terms of what their users will need in running a business. They are always easy to reach whenever we have a question. Their integrity and customer care are second to none. Cannot recommend them enough. **What do you dislike about Lightspeed Retail?** Nothing, they met and exceeded all expectations. **Recommendations to others considering Lightspeed Retail:** Look no further. Their products and customer service are the best. **What problems is Lightspeed Retail solving and how is that benefiting you?** They made managing inventory simple. Tracking sales, creating discounts, and creating customer databases was easy. There is so much more they offer! They are the best! ### 9. Amazing software! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2018 **What do you like best about Lightspeed Retail?** The ease of knowing where everything is and navigating through the system. As well as their Lightspeed Loyalty for my customers and it integrates with the whole POS system. **What do you dislike about Lightspeed Retail?** I don't like that I cannot do additional sales on top of an item already discounted. **Recommendations to others considering Lightspeed Retail:** Lightspeed is an easy to use system. It integrates with QuickBooks and they have 24/7 support. Their support team can help through chat or even take over your screen and fix any issues or questions for you. Creating an item is very simple and they also do a training session with you when you sign up. Highly recommend this product for any opening a new business as we did. **What problems is Lightspeed Retail solving and how is that benefiting you?** Lightspeed does everything. Everything is organized all in the cloud based system and I can check sales by product or vendor with a click of a button. ### 10. "Brilliant involvement with lightspeed " **Rating:** 5.0/5.0 stars **Reviewed by:** Charles G. | Cashier, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2019 **What do you like best about Lightspeed Retail?** I adore Lightspeed! On the off chance that you maintain a business, putting resources into this administration is particularly exhorted. The client administration resembles none I have encountered; from the onboarding procedure through those wow minutes when you need assistance immediately through their client administration registration, each time sparkles. They line up to every request with an email reporting your discussion (this implies you don't need to recall it everything, you can go take a gander at the email once more!), they are in every case benevolent and wouldn't fret assuming control over the PC to help remotely. They make stock administration simple, which makes it past simple to make a site, and makes dealing with numerous areas a breeze, notwithstanding moving stock between them. The business interface was simple for even my most up to date representatives to learn. When they had an inquiry, there was a current instructional exercise I could direct them toward. All things considered, I have been excited with my experience. **What do you dislike about Lightspeed Retail?** There are a few bugs with the versatile applications. So far as far as I can tell this is lightpseeds weakest resource and it would be mystical in the event that they could get to fixing a portion of these issue. **Recommendations to others considering Lightspeed Retail:** They line up to every request with an email reporting your discussion (this implies you don't need to recall it everything, you can go take a gander at the email once more!), they are in every case agreeable and wouldn't fret assuming control over the PC to help remotely. They make stock administration simple, which makes it past simple to make a site, and makes dealing with different areas a breeze, notwithstanding moving stock between them. The business interface was simple for even my most current workers to learn. When they had an inquiry, there was a current instructional exercise I could direct them toward. All things considered, I have been excited with my experience. **What problems is Lightspeed Retail solving and how is that benefiting you?** As a first time cashier and having not ever utilized another POS before it is difficult for me to state what issues lightspeed encourages me unravel that different frameworks might not have. All things considered, it is extraordinarily simple to oversee stock over different areas and record for stock VERY rapidly with this framework. It is so easy to use and clean that I dont end up getting tangled up dawdling within the framework which enables me to put additional time into different endeavors. ### 11. Best business decision we've ever made **Rating:** 5.0/5.0 stars **Reviewed by:** Justin S. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2019 **What do you like best about Lightspeed Retail?** Setup and use is super easy. Customer service is great and always there. Being able to sync it to our website and marketplaces like eBay and Reverb have given us an online business we didn't think we could ever have. **What do you dislike about Lightspeed Retail?** Honestly there isn't really anything that jumps out to me. Everything is so simple and easy to use, that it helps all of my employees do their jobs better. **Recommendations to others considering Lightspeed Retail:** We also use Sync2Sell to integrate our Lightspeed inventory to eBay and Reverb.com and its been a gamechanger for us! integrated with thirdshelf loyalty and mailchimp as well. **What problems is Lightspeed Retail solving and how is that benefiting you?** Our inventory is controlled better, the purchase order module is great. Layaways, special orders, and work tickets are all tracked better than our old system so customers have a better experience. Integrating with our Lightspeed eCom website and other marketplaces have allowed us to really grow our online business. ### 12. Lightspeed is an understatement **Rating:** 5.0/5.0 stars **Reviewed by:** Steven H. | Store Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2019 **What do you like best about Lightspeed Retail?** I’ve used many point of sale systems in the past but almost none have managed to make both sales and inventory easy to use and integrate them so well. Beyond that it makes tracking numbers very easy; I can see what items are selling well and which aren’t and even check my day to day to see if I’m improving. All that and any questions I have had has been answered super quickly by their outstanding customer service. I would recommend Lightspeed to anyone looking to bring their business into the here and now. **What do you dislike about Lightspeed Retail?** Ours is cloud based so if we lose internet it becomes a problem but with internet everywhere now its a non issue. **Recommendations to others considering Lightspeed Retail:** Amazing product that just works simple as that. **What problems is Lightspeed Retail solving and how is that benefiting you?** Tracking growth and end of the day reports are way easier now. Have solid factual numbers to rely means I have the best information to make decisions. ### 13. cloud-based point-of-sale excellence!! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2019 **What do you like best about Lightspeed Retail?** VEND is easy to use and as it's cloud-based, I can collate shop sales data from 4 separate locations across the UK, and it works briliantly. We can store sales reports, daily, weekly, and monthly and work with the shops is creating SKUs, editing SKU's or removing them. VEND also on hand for advice **What do you dislike about Lightspeed Retail?** updating / removing stock via CSVs can be arduous SKU amending can be troublesome **What problems is Lightspeed Retail solving and how is that benefiting you?** problem solving and benefits have definitely been realized, its a great tool. ### 14. Great POS and Ecomm software... **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2019 **What do you like best about Lightspeed Retail?** I needed a solution the would integrate my brick and mortar with an Ecomm solution. I found it with Lightspeed. I'm very pleased with the ramp up, integration and support. **What do you dislike about Lightspeed Retail?** The ONLY thing I'd like to see change is the notification of an Ecomm sale- without having to go and look. A notification on the retail home page would be ideal **Recommendations to others considering Lightspeed Retail:** Go ahead... I know it works well for my small retail and Ecomm business **What problems is Lightspeed Retail solving and how is that benefiting you?** I needed a solution the would integrate my brick and mortar with an Ecomm solution. I did to want a solution that used a gateway to manage inventories between ecomm and my retail site ### 15. Lightspeed Retail review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2020 **What do you like best about Lightspeed Retail?** Setup was a cinch to do- you were tasked with tutorial which is very friendly. The layout is very customizable and versatile. **What do you dislike about Lightspeed Retail?** The drawback is the credit card processors integrated in to the system, which is vital for me. **What problems is Lightspeed Retail solving and how is that benefiting you?** The products are all organized. Easy to keep track of the inventory and sales report. ### 16. "A Comprehensive Stock and POS System" **Rating:** 5.0/5.0 stars **Reviewed by:** Deborah M. | Retail Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2019 **What do you like best about Lightspeed Retail?** Vend empowers you to set up your POS system sufficiently, it is a cloud based affiliation so you can vivify the tab and open another tab in your web program without losing any information. They structure is incredibly simple to utilize and completely masterminded to changes. It's a no matter how you look at it game plan that manages our business, stock, and portion taking care of. If we anytime needed any support or needed to know anything, the Vend gathering raced to respond with heavenly customer organization. **What do you dislike about Lightspeed Retail?** I don't have any aversions about VEND, they have extraordinary client administration and a referral program and update their item. **Recommendations to others considering Lightspeed Retail:** Mind boggling programming, it is definitely not hard to investigate, and interfaces. You positively get even more an incentive for your cash. I would recommend Vend to anybody in retail hoping to refresh their POS. It is easy to utilize. **What problems is Lightspeed Retail solving and how is that benefiting you?** Stocktaking and the capacity to follow offers of things so as to boost benefit are a couple of they things we've accomplished since utilizing Vend, it enables us to have various salesmen and track them exclusively. Our workers have had a by and large positive experience utilizing Vend, and it coordinates with our online store well. ### 17. Friendly user POS **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandre N. | Gérant , Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2019 **What do you like best about Lightspeed Retail?** Lightspeed is a very friendly user POS system. I have worked with different systems In the past and this one is definitely the best. Customers support is always there if you have questions. Highly recommend this! **What do you dislike about Lightspeed Retail?** Hope it will be possible to change the language for french with the license eventually. **What problems is Lightspeed Retail solving and how is that benefiting you?** Easy to used specially for the inventory. ### 18. After Two Years - Saving More & More Time **Rating:** 0.0/5.0 stars **Reviewed by:** Sean J. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2019 **What do you like best about Lightspeed Retail?** Their customer and technical support have been extraordinary and have exceeded our expectations. They are fast, efficient and are highly knowledgeable. Instead of trail and error; the team often utilizes Team Viewer and fixes issues super fast. Great customer service model! **What do you dislike about Lightspeed Retail?** We sell items by bulk and weight. Integrating that function would be a nice to have. But, the LS team was eager to help us with a creative solution; and it works well. **Recommendations to others considering Lightspeed Retail:** Ask them a lot of questions; you will be surprised by capabilities were may have not know you wanted or needed. **What problems is Lightspeed Retail solving and how is that benefiting you?** We spend hours, and hours developing PO's and doing inventory. LS has eliminated 20-30 hours of work per week. ### 19. Vend for Retail **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** December 25, 2019 **What do you like best about Lightspeed Retail?** Vend is a very user friendly intuitive POS software. The platform is self-explanatory and easy to train others on. Good hot buttons. **What do you dislike about Lightspeed Retail?** Would glitch and log out during use on occasion, would have to log in with a very long and complicated password which would take time out of the customer interaction. **What problems is Lightspeed Retail solving and how is that benefiting you?** We had a lot of seasonal employees to train, and other POS softwares were more confusing and difficult to train on. Easy to switch login between associates as well for sales. ### 20. Great POS solution **Rating:** 5.0/5.0 stars **Reviewed by:** Sara G. | Cashier, Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2019 **What do you like best about Lightspeed Retail?** It's anything but difficult to utilize and can be grabbed actually rapidly. It's significant for new starters in an organization to have the option to comprehend the POS programming with no issues, Vend makes this conceivable. I like the stock administration coordination and the adaptability with installment strategies. It additionally functions admirably on both a PC/web and on iPad, which enables us to go with our POS framework effectively. **What do you dislike about Lightspeed Retail?** The register integrates with our site for stock administration through an outsider administration, yet it doesn't keep us from incidentally overselling a thing. **Recommendations to others considering Lightspeed Retail:** Incredible programming, it is anything but difficult to explore, and interfaces with our Airsquare site. You certainly get all the more value for your money. **What problems is Lightspeed Retail solving and how is that benefiting you?** Multi-outlet stock administration and matching up. It deals with our retail deals, stock, and installment preparing. It enables us to have different sales reps and track them separately. Our stock was a bad dream until we got Vend, presently it is the most precise it has been in years! ### 21. I love Lightspeed! **Rating:** 5.0/5.0 stars **Reviewed by:** Abigail C. | Owner, Food Production, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2019 **What do you like best about Lightspeed Retail?** I love Lightspeed! If you run a business, investing in this service is very much advised. The customer service is like none I have experienced; from the onboarding process through those oh-my-goodness moments when you need help right away through their customer service check-ins, every time shines. They follow up to each inquiry with an email documenting your conversation (this means you don’t have to remember it all, you can go look at the email again!), they are always friendly and don’t mind taking over the computer to help remotely. They make inventory management easy, which makes it beyond easy to create a website, and makes managing multiple locations a breeze, even moving inventory between them. The sales interface was easy for even my newest employees to learn. When they had a question, there was an existing tutorial I could point them to. All in all, I have been thrilled with my experience. **What do you dislike about Lightspeed Retail?** When consolidating my business from 2 locations to 1, it did require some manual work for me to combine all of the inventories, but it got done. It would be great if there were a way to do a large inventory move. **Recommendations to others considering Lightspeed Retail:** I love Lightspeed! If you run a business, investing in this service is very much advised. The customer service is like none I have experienced; from the onboarding process through those oh-my-goodness moments when you need help right away through their customer service check-ins, every time shines. They follow up to each inquiry with an email documenting your conversation (this means you don’t have to remember it all, you can go look at the email again!), they are always friendly and don’t mind taking over the computer to help remotely. They make inventory management easy, which makes it beyond easy to create a website, and makes managing multiple locations a breeze, even moving inventory between them. The sales interface was easy for even my newest employees to learn. When they had a question, there was an existing tutorial I could point them to. All in all, I have been thrilled with my experience. **What problems is Lightspeed Retail solving and how is that benefiting you?** I had some major inventory management problems. This cleared them up and tracks them through each location, along with online. I now know what is where. ### 22. "Lightspeed Retail Review" **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph E. | Retail Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2019 **What do you like best about Lightspeed Retail?** Setup and use is too simple. The business interface is simple and simple,makes stock administration simple, which makes it past simple to make a site and makes dealing with different areas a breeze, notwithstanding moving stock between them. We're to a greater extent an extraordinary business where we don't stock item and with this POS framework, I'm ready to put in an exceptional request, reminded to arrange with the provider and even get advised to call the customer/part once the item touches base in the distribution center. The help is there constantly. They really catch up with you to ensure things are running easily and to book learning sessions. **What do you dislike about Lightspeed Retail?** I can't state there's anything I despise about Lightspeed as the framework appear to be normally refreshed with more highlights. **Recommendations to others considering Lightspeed Retail:** Light Speed has made our business the administration a lot easier, they spare us tons of time! **What problems is Lightspeed Retail solving and how is that benefiting you?** The adaptability of the instrument is its most prominent quality. We're ready to consequently follow the majority of our buys and draw records. Stock is way simpler and leveled out using Lightspeed along these lines expanding significantly our front end and back end efficiency. This awesome instrument spares us time and assets. ### 23. Truly an Added Value!! **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick D. | Propriétaire, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2019 **What do you like best about Lightspeed Retail?** Simple, visual. The major efficiency gain in our product creation, labeling, and inventory taking operations. **What do you dislike about Lightspeed Retail?** Capricious about the type of compatible equipment and software. **What problems is Lightspeed Retail solving and how is that benefiting you?** Better efficiency in inventory management and sales management for accounting. The online backup. ### 24. Beginner friendly **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2019 **What do you like best about Lightspeed Retail?** The POS is very beginner friendly. It’s self explanatory for the most part however a con would be that it has a sensitive database in which can be very prone to glitching. **What do you dislike about Lightspeed Retail?** The sensitivity of the database specifically with inventory. If you’re not paying attention and you press the wrong key, you can delete and/or offset the entire POS **What problems is Lightspeed Retail solving and how is that benefiting you?** The benefit is that checkout is very efficient which is vital in retail. I also benefit from the customer profile layout. It’s very simple but effective. ### 25. "Vend Review" **Rating:** 5.0/5.0 stars **Reviewed by:** Prince G. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2019 **What do you like best about Lightspeed Retail?** They framework is amazingly easy to use and totally arranged to changes. Vend engages you to set up your POS framework adequately, it is a cloud based association so you can invigorate the tab and open another tab in your web program without losing any data. In the event that we at any point required any assistance or had to know anything, the VEND group rushed to react with superb client administration. **What do you dislike about Lightspeed Retail?** It is all so natural to utilize that I haven't discovered whatever I don't care for about it. **Recommendations to others considering Lightspeed Retail:** I would endorse Vend to anyone in retail planning to revive their POS. It is easy and simple to use. **What problems is Lightspeed Retail solving and how is that benefiting you?** Vend has made it fundamentally simpler to monitor inventory,emailing receipts, gazing upward past exchanges and following the patterns in our deals. It is anything but difficult to remove things from stock on the web organization and running reports has turned out to be fundamentally simpler. It makes life simpler and spares us cash. ### 26. "Incredibly Versatile System" **Rating:** 5.0/5.0 stars **Reviewed by:** Cynthia F. | Retail Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2019 **What do you like best about Lightspeed Retail?** Lightspeed is a useful framework for retail organizations. It is advantageous and simple to utilize programming. The majority of the modules/menus are anything but difficult to pursue and does not require escalated preparing for the new users.The support is there constantly. They really catch up with you to ensure things are running easily and to book learning sessions. One generally excellent profit by Lightspeed is that it enables us to see our genuine stock in stores. **What do you dislike about Lightspeed Retail?** Everything is great. So far we don't experience any serious issues utilizing this framework. It really fulfills our requirements. **Recommendations to others considering Lightspeed Retail:** Light Speed has made our business the management much simpler! **What problems is Lightspeed Retail solving and how is that benefiting you?** We're utilizing Lightspeed Retail significantly for our stock administration issues. It is inconceivably simple to oversee stock over various areas and record for stock in all respects rapidly with Lightspeed Retail. It is so easy to understand and clean that we don't wind up getting tangled up sitting around idly within the framework in this way enabling us to put additional time into different endeavors. ### 27. "Awesome involvement with lightspeed " **Rating:** 5.0/5.0 stars **Reviewed by:** Douglas S. | Retail specialist , Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2019 **What do you like best about Lightspeed Retail?** "Magnificent involvement with It is incredibly adaptable, available, easy to use, and mix-up verification. Executing the framework was simple and the preparation they gave was phenomenal. Our staff experienced no difficulty learning the new framework and it has expanded our efficiency by a ton. **What do you dislike about Lightspeed Retail?** We did as such much homework before purchasing Lightspeed that there is almost no to despise. There are a couple of minor bugs that they are taking a shot at, yet I know in the long run they will be a piece of an update not far off. **Recommendations to others considering Lightspeed Retail:** Request bundles from request. Impact the ideal opportunity for testing to research the work forms open. Impact their assistance and make request and deal with issues in the midst of the fundamental they're absolutely dazzling when the arrangement. Talk with various LS retailers in your industry to get a sentiment of work forms that have winning for them. Do what should be finished. It's the best POS system you can buy. **What problems is Lightspeed Retail solving and how is that benefiting you?** Profitability toward the front and back end forms has expanded considerably. There are way less mix-ups being made by work force in light of the fact that the framework is so easy to understand. Likewise the custom reports in Lightspeed Analytics are a distinct advantage. We can see information precisely how we have to for our business. ### 28. Useful POS tool **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa S. | Retail Store Manager, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** April 11, 2019 **What do you like best about Lightspeed Retail?** I like that making a stock without any preparation was anything but difficult to design with the manner in which that they have set up the thing grids. There are such huge numbers of approaches to customize and sort out our stock, and to then make changes to the stock absent much problem. Our store has a great many things, with various providers and brands, so the capacity to import from a portion of our providers is likewise useful. The help is there constantly. They really catch up with you to ensure things are running easily and to book learning sessions. I'm ready to put in a unique request, reminded to arrange with the provider and even get told to call the customer/part once the item touches base in the distribution center. **What do you dislike about Lightspeed Retail?** Not the majority of the providers are snared to the web based requesting which would make things significantly quicker to transfer. Has a couple of glitches some of the time. **Recommendations to others considering Lightspeed Retail:** Solicitation a demo, and solicit parcels from inquiries. Influence the time for testing to investigate the work processes accessible. Influence their help and make inquiries and take care of issues amid the preliminary they're totally stunning when the deal. Converse with different LS retailers in your industry to get a feeling of work processes that have prevailing for them. Do what needs to be done. It's the best POS framework you can purchase. **What problems is Lightspeed Retail solving and how is that benefiting you?** Endeavoring to monitor all things sold to clients. Capacity to see information precisely how we have to for our business. Interminable stock of production line store, reviewing of offers. The Accounts Receivable window is anything but difficult to see and arrange, which causes us monitor exceptional solicitations and realize who needs reached so we can gather. Since we use it on the PCs at the counter, just as in the workplace, it makes it a decent, brought together program that everybody with access to the PCs realizes how to utilize. Effectively monitor stock while flawlessly coordinating into eCommerce without requiring more than one framework. ### 29. The Best POS Hands Down **Rating:** 5.0/5.0 stars **Reviewed by:** Dia G. | Dia Gilley, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2019 **What do you like best about Lightspeed Retail?** Intuitiveness of the system and customer support **What do you dislike about Lightspeed Retail?** Going from QB to Lightspeed reporting took a little to get used to, but nothing either did. Two different systems. **Recommendations to others considering Lightspeed Retail:** Ask all the right questions to make sure you are getting what you want. Any problems, contact support and always ask for additional training, if needed. **What problems is Lightspeed Retail solving and how is that benefiting you?** It has been a delight working with Lightspeed as our POS. From getting a quote to installation to day to day usage, the operating system has been intuitive, making it easy to learn/train new employees and reporting on the back-end. When we have encountered a problem, it has been easy to reach out to the technical department to resolve it. And they actually follow up to make sure it is still working!! We are all impressed with the system. ### 30. Wonderful experience with lightspeed **Rating:** 4.0/5.0 stars **Reviewed by:** Mark W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2019 **What do you like best about Lightspeed Retail?** We have been using Lightspeed POS systems since 2008. As we made our transition from Onsite to the Cloud based server in the Summer of 2018, Lightspeed has gone the extra mile to make sure that their product worked with our relatively unique business. Although not without its stumbles along the way, Janina Hojczyk and Nathan Chin have gone out of their way to make sure that we are well prepared for whatever may come our way. Both Janina and Nathan's follow-through, attention to detail, and never ending patience has been exemplary. I would give 8.5 stars if the option was available to me. **What do you dislike about Lightspeed Retail?** Some of the features that were mentioned in initial conversations ended up being not exactly as described (and thus not suitable for our business) or had extra costs to implement. Luckily, working with Janina and Nathan has helped us find ways to make everything work for us. **What problems is Lightspeed Retail solving and how is that benefiting you?** The seamless coordination between the Retail POS and the website services have been most helpful. We also like how data is displayed. ### 31. Easy transactions, happy customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2019 **What do you like best about Lightspeed Retail?** I think the best thing about Lightspeed is being able to easily look up a customer's previous transactions. **What do you dislike about Lightspeed Retail?** It can be difficult to have reward systems in place that interfere with Lightspeed's interface. **What problems is Lightspeed Retail solving and how is that benefiting you?** Right now we as a company are moving towards a different rewards system, which I think may help with the rewards program issue. ### 32. Lightspeed is very unpredictable **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2019 **What do you like best about Lightspeed Retail?** The organization of everything is good. They make things very clearly separated and easily explainable when learning how to use Lightspeed retail. **What do you dislike about Lightspeed Retail?** I don’t like that Lightspeed almost always has automatic updates that change the system. It impacts the speed and makes everything different too often. **What problems is Lightspeed Retail solving and how is that benefiting you?** It’s easy to train new people on how to operate Lightspeed. But when it gets updated and the system changed then it makes it more complicated. ### 33. A Consultant's Story: **Rating:** 5.0/5.0 stars **Reviewed by:** Mark E. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2018 **What do you like best about Lightspeed Retail?** A former client of mine called and asked if I wanted to help implement a new cloud-based Retail system called Lightspeed. I thought to myself that "new" and "cloud-based" meant "limited functionality" and "slow-response". Boy, was I wrong - Lightspeed is Light-Years ahead of where I thought it would be! The Business functionality is superb. It covers a wide-range of business types and has many options. It is even "expandable" when it comes to storing extra data which pertains just to your business. It is simple for the small user and powerful for a large company. The "Service before the Sale" is GREAT! They guide you through just what you need. The "Ongoing Support" is a breath of fresh air! Each of my "logged cases" has been addressed in a timely manner (typically on the same call) and the answers were spot on. I've also found that the technology the system is based on is sound, secure and dependable. As a 42+ year veteran of the computing industry, I can say that Lightspeed "got it right" "right out of the stargate"... I am sold on Lightspeed! So much so that it is now a mainstay in my recommendations to clients who are seeking to "improve operations and automate processes". Respectfully, Mark, Owner of Central Operations (We run your computer systems for you so you can run your business!) Marks.Cell.239.571.8301@gmail.com **What do you dislike about Lightspeed Retail?** The words “all your eggs in one basket” comes to mind. You need to have a well designed network with backup capability (such as a cellular data connection) in case of a network outage. **What problems is Lightspeed Retail solving and how is that benefiting you?** Running a retail store operation which has both retail and some food along with a lot of consignment products. Better reporting and ease of use/training for cashiers. ### 34. Inventory management. **Rating:** 5.0/5.0 stars **Reviewed by:** George N. | Retail Cashier, Consumer Goods, Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2019 **What do you like best about Lightspeed Retail?** It comes with extra features that makes its use even better such as the inventory and sales management. **What do you dislike about Lightspeed Retail?** The customer support is not very good and needs to be improved. **Recommendations to others considering Lightspeed Retail:** Easy to use and meets requirements. **What problems is Lightspeed Retail solving and how is that benefiting you?** Easy payment processing Easy access to inventory data. ### 35. We use Lightspeed for our future. **Rating:** 4.5/5.0 stars **Reviewed by:** Amber H. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2018 **What do you like best about Lightspeed Retail?** Easy import Dynamic pricing rules Use of Categories Integration with Mail Chimp Secure cloud based storage Fantastic customer support **What do you dislike about Lightspeed Retail?** We are new to the system, so I really haven't found anything that I dislike yet. I wish some of the basic reports had more customization, but overall, this point of sale system is one of the best we've seen. **Recommendations to others considering Lightspeed Retail:** Not just for Lightspeed, but for any system you are considering: make sure you know exactly what you want and exactly how you do business. Their customer support has been amazing with the questions that we have had about how to change processes to fit their system. I encourage you to ask questions, play with it, try to break it, so that you can understand it better. **What problems is Lightspeed Retail solving and how is that benefiting you?** We have used the same point of sale system for 20 years. Over the last five years, we've demoed over 15 systems and looked at changing our p.o.s. Lightspeed was the first system we demoed that checked all of our boxes. It's an excellent fit for our business in terms of maintaining the standards we've had in place and upgrading our efficiency. ### 36. Excellent POS & Inventory System with a Few Pitfalls **Rating:** 4.5/5.0 stars **Reviewed by:** Joel H. | Owner / Operator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2018 **What do you like best about Lightspeed Retail?** - Easy to use - Excellent Up-time - Excellent Support - Very Flexible and easy to correct staff mistakes - Tracks customers and inventory in one system - Allows for you to easily add registers as needed - Supports Multi-warehouse/multi-location retail - Solid Inventory Tracking - Syncs to QuickBooks - Expandable with Lightspeed Analytics and Lightspeed Accounting **What do you dislike about Lightspeed Retail?** - Currently (10-17-2018) does not support negative inventory for backorders - Currently (10-17-2018) does not allow for drop shipping purchase orders directly to customers - Limited staff permissions allow staff to export inventory, vendors and quotes with no way to turn off the ability. - Large organizations may get different answers when calling support for the same issue. This is due to Lightspeed being so flexible as there are many ways to accomplish the same task. This can prove to be difficult for retailers with more than a handful of locations and staff as accounting data or inventory tracking can be done differently causing issues. It is best to streamline all company requests to Lightspeed through a single staff member to make sure proper processes are followed so data is treated consistently, and unfortunately Lightspeed has no way to offer specific process support regarding your company needs individually. **Recommendations to others considering Lightspeed Retail:** Really look at your specific needs and process flow. Then ask Lightspeed, "how would you recommend we do this in Lightspeed?" There are so many different ways Lightspeed can solve problems and trying to make Lightspeed fit your workflow, versus figuring out how it can work in your process are two different things. You will also really want to look at features that are critical to your business and make sure that Lightspeed can handle those issues, since you pay up front for a year it is crtitical that you make sure it can do everything you want as their development team is very slow to implement changes to the product. **What problems is Lightspeed Retail solving and how is that benefiting you?** Needed a solid point of sale system that could track inventory across our 12 locations. We needed to make sure staff were selling items at the correct cost and reduce shrinkage. Since implementing Lightspeed our retail customer satisfaction has sky rocketed, we have accurate inventory and profits have gone up because staff are selling at the correct prices now. All in all we are very pleased with Lightspeed's performance. ### 37. CUSTOMER SERVICE **Rating:** 5.0/5.0 stars **Reviewed by:** Damon G. | Director of Sales, Design, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2018 **What do you like best about Lightspeed Retail?** I like best that everytime I call lightspeed to answer a question or solve a problem that i never wait long durations of time and my problems get solved quickly, expertly and im left feeling educated to know how to trouble shoot further in the future. Not one time that I have been a lightspeed customer have i been made to feel worthless or unimportant to the rep i was speaking with. This type of PARTNERSHIP from lightspeed will keep me coming in the years to come and if i were to have more locations or other business ventures in the future, they would be the ones getting my business for a POS system. **What do you dislike about Lightspeed Retail?** There are some bugs with the mobile applications. So far in my experience this is lightpseeds weakest asset and it would be magical if they could get to fixing some of these issue. The good news is none of the problems ive had with the app are detrimental and they have all been resolved either by me or easy walk through from the reps... but it is annoying and for as good as lightpseed is having these glitchy bug problems on the mobile app is kinda unacceptable. **Recommendations to others considering Lightspeed Retail:** If you have a smart phone you can understand how to use lightspeed in just a few hours of having it. Im not sure what is more important than ease of use when all the other requirements have been met. This product is stellar and I plan on putting it into more of my businesses as they are acquired. **What problems is Lightspeed Retail solving and how is that benefiting you?** As a first time business owner and having not ever used another POS before it is hard for me to say what problems lightspeed helps me solve that other systems may not have. With that being said, it is incredibly easy to manage inventory across multiple locations and account for inventory VERY quickly with this system. It is so user friendly and clean that i dont find myself getting tangled up wasting time inside of the system which allows me to invest more time into other ventures... thats worth gold . ### 38. Great simple POS! **Rating:** 4.5/5.0 stars **Reviewed by:** Luc T. | Chief Information Officer & Executive Vice President, Special Projects, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2018 **What do you like best about Lightspeed Retail?** The software, while being feature rich, is very easy to use, and very intuitive. Will never go back to a PC based POS, cloud is the way to go. Runs very well on an iPad, which allows even more mobility and changes the whole in-store experience. Managers at head office can view sales real time from anywhere. **What do you dislike about Lightspeed Retail?** Interface to push transactions from another system is incomplete, but it may not be relevant to most retailers. LIke most POS, deposits cannot be managed line by line, just for the whole transaction, which makes it difficult to cancel or refund individual items. **Recommendations to others considering Lightspeed Retail:** Look at other cloud-based POS, and compare prices and features. Lightspeed has the best quality for the price. **What problems is Lightspeed Retail solving and how is that benefiting you?** Perpetual inventory of factory store, auditing of sales. ### 39. Overall Very Usfull POS Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Glen M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2018 **What do you like best about Lightspeed Retail?** There has been a lot of good improvements of the last several years. So if you wrote this one off in the past now's the time to look at it again. One of the big upgrades is product/inventory import. In the past it was mostly done by emailing list to support and having them import, but now this can be done by anyone with a great spreadsheet import options. If your in an industry where new sizes and colors out every year this ins very important feature. **What do you dislike about Lightspeed Retail?** Really not a lot to dislike here, a couple of smaller issues like: It would be nice if dates would display in my preferred format. Currently system wide all dates are input using the YYYY-MM-DD format which is not how we read or write dates in USA. This could easy be fixed by allowing the merchant to select his preferred date format. **Recommendations to others considering Lightspeed Retail:** Light Speed has made our business management a lot easier! **What problems is Lightspeed Retail solving and how is that benefiting you?** Tracking customer information, and managing inventory is clearly the biggest benefit of any POS. Light Speed is great for both of these here at Martins Bike Shop. ### 40. Great POS System **Rating:** 5.0/5.0 stars **Reviewed by:** Trang T. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2018 **What do you like best about Lightspeed Retail?** I like how user friendly it is and how it virtually does everything we need. We’re more of a unique business where we do not stock product and with this POS system, I’m able to put in a special order, reminded to order with the supplier and even get notified to call the client/member once the product arrives in the warehouse. I shopped around for POS systems prior to choosing Lightspeed and none other matched up to how easy it was to use and not to mention the affordable price point! The support is there all the time. They actually follow up with you to make sure things are running smoothly and to book learning sessions. **What do you dislike about Lightspeed Retail?** I can’t say there’s anything I dislike about Lightspeed. **What problems is Lightspeed Retail solving and how is that benefiting you?** We’re able to track all of our purchases and pull records. It’s much better than trying to track these types of sales manually. ### 41. A comprehensive and user friendly POS **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa M. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2018 **What do you like best about Lightspeed Retail?** The customer service and training from lightspeed is by far their best quality. Every time I need something the team members are supportive, knowledgeable and helpful. Additionally, the comprehensive reporting, including the recently added home screen allows me to keep track of sales over time. Finally, the easy to use, fully integrated eCommerce experience is superior to other software I have used at my company. **What do you dislike about Lightspeed Retail?** There isnt a whole lot i dislike about Lightspeed. As I have issues, it seems they update and improve. The reporting used to be a bit more minimal, however, it has become easier to compare daily sales. **Recommendations to others considering Lightspeed Retail:** Give your feedback to the company. As they continue to develop they listen to the customers. **What problems is Lightspeed Retail solving and how is that benefiting you?** The biggest difficulty with our small business was managing all of the inventory in an effective way. Lightspeed allows us to easily keep track of inventory while seamlessly integrating into eCommerce without needing more than one system. ### 42. Works really well for our company! **Rating:** 4.0/5.0 stars **Reviewed by:** Mark J. | seo consultant , Commercial Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2018 **What do you like best about Lightspeed Retail?** Overall the software is amazing and it works in the best manner. We have a wide range of part time employees with various levels of tech savvy and expertise. Lightspeed is intuitive and user-friendly in basic procedure, every employee find it easy to use. Customer service has been prompt besides the long wait. . Their responses are usually prompt and helpful. **What do you dislike about Lightspeed Retail?** At times we have to wait for very long in order to connect to a customer support, but when we does connect to them, they are really helpful. **Recommendations to others considering Lightspeed Retail:** Software is easy to use and very convenient to the employees to be used. Tracks all inventory and manage to correct mistakes at the same time. **What problems is Lightspeed Retail solving and how is that benefiting you?** I really like this software because it enable users manage online and in-store inventories on the croud. The multi channel retail information feature is very helpful to for me. ### 43. Happy customer for almost 5 years **Rating:** 5.0/5.0 stars **Reviewed by:** Heather M. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2019 **What do you like best about Lightspeed Retail?** New employees say it's much easier to learn than other systems. It makes it easy to work from home. Integrating eCom and multiple locations is seamless. **What do you dislike about Lightspeed Retail?** I with there were a better mobile payment solution. **Recommendations to others considering Lightspeed Retail:** Don't even consider something that's not cloud based. It's 2019! **What problems is Lightspeed Retail solving and how is that benefiting you?** I can work from anywhere and manage huge inventories across multiple locations. Reports help me be strategic with my inventory. ### 44. Leaps and Bounds ahead of the game for the Bike Shop Industry **Rating:** 4.5/5.0 stars **Reviewed by:** Taylor H. | President, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2018 **What do you like best about Lightspeed Retail?** This POS is one of the best upgrades we have made within the business in years. I was talking with some other retailers who were thinking about going to a new POS system and honestly, I couldn't believe they had not made the move yet. We did this 4 years ago and I thought we were behind! Anyways, a fantastic system that has brought a great deal of organization to our shop and business, making our customers that much happier. We are hoping to use one of their integrations to get Bike rentals, we just are not there yet. Soon though! **What do you dislike about Lightspeed Retail?** The few small issues are the integrations with QB for PC and then the inventory problem. When you sell a product that you may no have inventory of, (say for a bike that is waiting to come in) then the inventroy doesnt go to a -1. It just gets added, and then sold. So when the bike does come in, it adds another to inventory, and makes it a hassle to have to go back and adjust. **Recommendations to others considering Lightspeed Retail:** Fix the inventory problem ! **What problems is Lightspeed Retail solving and how is that benefiting you?** We now use digital workorders, rentals, can schedule people, have time clock. Inventory is way easier at the end of the year because now we can actually use a wireless scanner and just walk around and scan our product which is then relayed to our iPad ### 45. Vend is a great point of sale system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2019 **What do you like best about Lightspeed Retail?** It is very easy to use - you can pull up customer information and look up items as needed **What do you dislike about Lightspeed Retail?** Vend often times crashes or takes a long time to pull up product. **What problems is Lightspeed Retail solving and how is that benefiting you?** Vend has made it easier to train employees how to make a sale. ### 46. Best POS system available. **Rating:** 5.0/5.0 stars **Reviewed by:** Michael G. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2018 **What do you like best about Lightspeed Retail?** It is extremely flexible, accessible, user friendly, and mistake proof. Implementing the system was easy and the training they provided was excellent. Our staff had no trouble learning the new system and it has increased our productivity by a lot. **What do you dislike about Lightspeed Retail?** We did so much homework before buying Lightspeed that there is very little to dislike. There are a few minor bugs that they are working on, but I know eventually they will be part of an update down the road. **Recommendations to others considering Lightspeed Retail:** Just do it. It's the best POS system you can buy. **What problems is Lightspeed Retail solving and how is that benefiting you?** Productivity on the front end and back end processes has increased substantially. There are way fewer mistakes being made by personnel because the system is so user friendly. Also the custom reports in Lightspeed Analytics are a game changer. We are able to see data exactly how we need to for our business. ### 47. LightSpeed is pefect for my small business. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2019 **What do you like best about Lightspeed Retail?** It is incredibly easy to use. Very little time was spent training my employees to be able to use it well. We had it up and running in no time and it has been smooth sailing ever since. If I can learn how to use it, anyone can. **What do you dislike about Lightspeed Retail?** I can't really think of a whole lot of things that we dislike about Lightspeed. In the beginning, we had to manually enter some of our product from different vendors, and that was a little time consuming. **Recommendations to others considering Lightspeed Retail:** It is very easy to use. **What problems is Lightspeed Retail solving and how is that benefiting you?** Lightspeed has become our solution to finally looking like the professional business we are. With all the products we have come in and go out of our store on a daily basis, being able to keep track of our inventory in one place has bee a blessing! ### 48. Great product for our one location, small business **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsey G. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2018 **What do you like best about Lightspeed Retail?** I like that creating an inventory from scratch was easy to configure with the way that they have set up the item matrices. There are so many ways to personalize and organize our inventory, and to then make changes to the inventory without much hassle. Our store has thousands of items, with numerous suppliers and brands, so the ability to import from some of our suppliers is also very helpful. **What do you dislike about Lightspeed Retail?** I dislike that there is a limit to the number of employee logins I can have for the amount of money that we pay to have Lightspeed services. We are a small business, however it would be nice to have at least a few more employee logins for the price that we are paying. **Recommendations to others considering Lightspeed Retail:** Request a demo, and ask lots of questions. Lightspeed is great for our business, but every business is different and has different requirements from their POS software. **What problems is Lightspeed Retail solving and how is that benefiting you?** We have a much easier time controlling inventory levels and keeping track of items now that we have Lightspeed. Creating and organizing purchase orders is also much easier with the system. ### 49. Extremely Versatile System **Rating:** 5.0/5.0 stars **Reviewed by:** David L. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2018 **What do you like best about Lightspeed Retail?** Their service team is fantastic. We can call or chat with them for just about anything and they're ready to assist. I can honestly say I don't know how to setup my label printer on my computers because whenever I install a new one, I just contact LS Support, they remote in using TeamViewer, and do it for me. For more day-to-day workflow questions (like how to adjust a transaction I goofed up), LS Support will remote in and walk me through the process, step by step, to insure I know how to handle it in the future. **What do you dislike about Lightspeed Retail?** The iOS UI of the Register is suboptimal. They work around this by providing a "Retail Manager" mode that is, essentially, a web view for iOS. This works very well, and is an effective mode - we use it exclusively when doing transactions. However, the elegance available to a Native iOS app is lost in that mode. **Recommendations to others considering Lightspeed Retail:** Leverage the trial period to explore the workflows available. Leverage their support folks to ask questions and solve problems during the trial - they're absolutely amazing before and after the sale. Talk to other LS retailers in your industry to get a sense of workflows that have succeeded for them. **What problems is Lightspeed Retail solving and how is that benefiting you?** With many thousands of SKUs in our shoppe, Lightspeed Retail has been a fantastic tool for getting our inventory under control. Restocking items with the purchase order workflow is fantastic. It makes it easy to generate a PO, send it to a distributor and, ultimately, receive that product into inventory and get it sold. It has saved our staff countless hours in comparison to our previous system. It has a strong customer information system, allowing us to keep important information about customers at the ready. We use this to record notes that will appear on the register when a customer transaction is taking place. These can be reminders to share with the customer, follow-up information about questions they asked the last time they were in, etc. This has really helped us improve our responsiveness with customers. We have only been using Lightspeed for a little over a year, but have seen strong gains in performance and accuracy with our inventory and checkout process. Additionally, as we meet veteran users in our industry, we are constantly finding new workflows and other tips and tricks to help elevate our customer service experience with Lightspeed. The versatility of the tool is its greatest strength. ### 50. Not my favorite POS **Rating:** 3.0/5.0 stars **Reviewed by:** Steve T. | Work Study, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2019 **What do you like best about Lightspeed Retail?** I like that it is iOS compatible across the board. Many stores are switching to an iPad as a sales platform and this is competing with the rest of the programs **What do you dislike about Lightspeed Retail?** The support was difficult because of the time difference and the app and server constantly crash **Recommendations to others considering Lightspeed Retail:** Check out other options based on customer reviews regarding support and technical difficulty (crashing, etc.) **What problems is Lightspeed Retail solving and how is that benefiting you?** Selling retail on a sleek interface like an iPad and getting rid of archaic tools like bulky computers and cash registers ## Lightspeed Retail Discussions - [What are the key features of a POS system?](https://www.g2.com/discussions/lightspeed-retail-what-are-the-key-features-of-a-pos-system) - 1 comment - [What does the company Lightspeed do?](https://www.g2.com/discussions/what-does-the-company-lightspeed-do) - 5 comments - [View Lightspeed Retail pricing details and edition comparison](https://www.g2.com/products/lightspeed-retail/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-11+08%3A03%3A16+-0500&secure%5Bsession_id%5D=64f44901-c621-4e73-8e29-0b6ee652fa55&secure%5Btoken%5D=8cf7f7734674d308fa040a25be94f6c086e6e3daea06ce120d6e4baf57ae1de5&format=llm_user) ## Lightspeed Retail Features **POS** - Credit Card Payments - Barcode Scanning - Hardware Integration - Price Adjustments - Receipts **Payments** - Credit Card Payments - Partial Payments - Split Payments - Discounts - Voided/Refunded Payments - Store Credit Allocation - Multidevice Payment Acceptance - Next Day Deposits **Marketing** - Loyalty Programs - Email Marketing **Employee Management** - Employee Accounts - Permissions - Commission Tracking - Tab Allocation - Log/Shift Notes - Staff Scheduling **Administration** - Inventory Management - Employee Management - Reporting - E-commerce Integration **Customer Management** - Loyalty Membership - Customer Profiles - Credit Card Filing **Inventory Management** - Track Inventory - Inventory Notifications - Product Organization - Multilocation Inventory Tracking **Integrations** - Accounting Integrations - Inventory Management Integrations - E-Commerce Integrations **Analytics** - Sales Tracking - Guest Counts - End of Day Reports ## Top Lightspeed Retail Alternatives - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) - 4.6/5.0 (1,182 reviews) - [Shopify POS](https://www.g2.com/products/shopify-shopify-pos/reviews) - 4.4/5.0 (353 reviews) - [Clover](https://www.g2.com/products/clover/reviews) - 3.8/5.0 (106 reviews)